Customer support Freelancers

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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 945 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

Last updated: May 1, 2015
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  1. Sean Gillespie

    Sean Gillespie

    Product Manager and Social Media Consultant

    Canada - Last active: 6 days ago - Tests: 2

    I'm a digital artist and self taught programmer. I have a generous understanding of HTML, CSS and Javascript and a long-standing relationship with Photoshop and Illustrator, as well as video editing applications. I have filled diverse roles in various corporate IT environments.I feel that I am more than capable of taking on any new challenge which is presented to me in a professional capacity.

    $16.67 /hr
    787 hours
  2. Julia Mogilevskaya

    Julia Mogilevskaya

    Senior Project Manager/Analyst/QA Engineer

    Ukraine - Last active: 07/07/2014

    - More than 8 project participating/leading as QA Engineer, QA Manager, Project Manager - good opportunities and wide experience to work with developers, testers, top managers remotelly - strong knowledge and expertise in applying of Agile, Waterfall development methodologies - skype, hangouts chats and calls (English, Russian, Ukranian) - project plans creating and following - project QA strategy creating and following - requirements analysis, testing, updating, approving - business logic/processes overview and applying to requirements - strong knowledge and expirience in a product development/testing/delivery/production/support/maintenance processes

    $18.89 /hr
    0 hours
  3. Samantha Banark

    Samantha Banark

    CRM Consultant and Administrator

    United States - Last active: 02/06/2014

    U.S. born and raised - based in Atlanta, GA. Complex CRM implementation and configuration experience. Skill set lies primarily in designing, documenting, configuring, and training on systems within the UI. Complexity of CRM systems is equivalent to's configuration capabilities. Able to create and run project plans, as well as interact with clients and host project calls with customer stakeholders. Certified SalesLogix CRM Implementor and Administrator - 2013. Reasonable hourly rates - discuss project details. Available for ongoing projects, occasional system administration, data entry/imports, or one-off implementations/re-implementations. Looking forward to hearing from you soon! -Samantha

    $50.00 /hr
    0 hours
  4. Richard Noonan

    Richard Noonan

    IT Support

    Ireland - Last active: 4 months ago

    BSc Electronics & Computing from Open University (Milton Keynes) My Current occupation is in IT Support at an Call Centre. Duties include: Respond to internal customer service requests for hardware & software issues. Build of desktop PCs & Laptops in Windows 7 & MS Office 2010 English, French, Italian & in Linux (Ubuntu). Mainly from SCCM and FOG Server images. Receive delivery of desktops & laptops. Unpack and storage of desktops & Laptops. Image, log and issue with encryption when collected. Installation of full desktop and laptop workstations including docking stations & dual screen extended desktops. Troubleshooting of PCs & Laptops to RAM, HD & Motherboard Level & calling vendors to organize replacement and return of in warranty modules. Provide remote assist though Windows Remote Assist and Citrix Go to Assist when work from agents experienced issues. I have also used Teamviewer. Troubleshooting and resolving desk-side tickets. Active Directory users management and password resets/account unlocks, VPN token access issues etc. Network troubleshooting & diagnosis data ports. Wireless troubleshooting/Wireless certificates. Data Retrieval from Hard Drives of defective laptops (when possible). Bit-locker encryption recovery. Roaming and Local Profile Management. Home Drive/Network Space Admin. Shared Folders and Permissions Admin. Submission of RFQs and raising of Purchase Requisitions for IT equipment. Delivery of IT Training and IT Inductions. I am very comfortable in a classroom/training room environment and speaking in Public. Provisioning of SIP desk phones and administration of Mobile Smart Phones. Network/Server Room Troubleshooting and Implementation of Change Management to replace CISCO/APC modules when required. Arrange RMA of defective modules to Vendor. I have 2 years experience in Customer Service (Tech Support) at I also have 15 years experience in Electronic Design & Troubleshooting with companies such as Flextronics and Artesyn

    $15.00 /hr
    0 hours
  5. Amy Miller

    Amy Miller

    Virtual Support Specialist

    United States - Last active: 12 days ago - Tests: 1

    Exceptionally well organized with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate goals. I own an eBay store and have experience as a virtual assistant/support specialist. I'm very comfortable and proficient working independently and quality is my main goal. I take pride in being the best at what I do and look forward to helping you succeed with your goals.

    $15.00 /hr
    0 hours
  6. Sam Hall

    Sam Hall

    1st Line IT Support Engineer

    United Kingdom - Last active: 1 month ago - Tests: 5

    Currently working within a established company in London, providing support for clients all over the world. This includes remote support, helping clients with issues that make their day to day work hard, and i am there to provide the support to get their issue resolved as quickly as possible. I have also got the role on on site roles, and helping provide clients support on site, including server side issues that effect clients. Using team viewer as our way of giving remote support and using a friendly and caring approach to provide onsite support.

    $15.00 /hr
    0 hours
  7. Iheanetu S.

    Iheanetu S.

    Data Entry, Virtual Assistant, Experienced Customer service rep.

    Nigeria - Last active: 1 month ago - Tests: 1

    Over the last few years, I have worked with 2 organizations, first as a customer care representative and marketing analyst to United Bank for Africa where i constantly receive customer's calls and in person, listen to their complains and answer their questions about our services and sometimes direct them to the necessary quarters they long to go to. secondly as a Virtual assistant to springAid International Development Organization. I have also developed and successfully managed a wide range of their social media platforms for other organizations. My competence lies in the work experiences i acquired from both organizations and recent studies online. Successful and perfect completion of similar projects in time is a priority to me and thus, I am seeking opportunities to work in a similar manner for any individual or firm interested.

    $30.00 /hr
    0 hours
  8. Asif Anwar

    Asif Anwar

    Expert IT project Manager, Support and Solutions

    Pakistan - Last active: 25 days ago - Tests: 7 - Portfolio: 1

    Having a Masters Degree in Computer Sciences, I have about 23 years of experience in various specialized IT related fields including BSS Systems, Systems Management, Contracts Management, System Designing, Development, project management,Team Management for big teams of around 150 people, for project worth over 25 Million USD, establishment of departments and organization development including CMMI processes implementation. Started my career as core developer in 1990, I went through all the SDLC experiences and management of huge contracts.

    $22.22 /hr
    0 hours
  9. Amanda P

    Amanda P

    Experienced Customer Service Representative / Virtual Assistant /Admin

    Canada - Last active: 1 month ago - Tests: 2

    Utilization of proven Communication and Negotiation Skills liaising with Solicitors, Citizens Advice Bureau's, Trading Standards and Social Workers. Consulting Customers at all levels of wide and varied client base. Carrying out investigation and negotiation of all types of general Customer Service and Debt Collection, handling accounts for credit card debts. I have extensive experience dealing with customer complaints / queries by letter and email. Knowledgeable at amending Credit Ratings when incorrectly registered. Various administration duties within a financial banking / debt collection office environment. Data Entry, Customer Relations etc

    $16.67 /hr
    0 hours