Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Bernard Leigh

    Bernard Leigh

    Project Management, and Service Management,

    Cyprus - Last active: 1 month ago - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  2. Olga Y.

    Olga Y.

    Professional Search Engine Optimization and Marketing Consultant SEO

    Israel - Last active: 1 day ago - Tests: 3

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in project management and 4 years of experience in SEO. I speak, write and read fluently English, Hebrew, Russian and Lithuanian. I am always eager to learn new things and add more skills to my resume.

    $22.22 /hr
    2,399 hours
    5.00
  3. Muhammad salman Y.

    Muhammad salman Y. Agency Contractor

    Remote IT-computer, technical-support,server-administration, VMWare

    Pakistan - Last active: 1 day ago - Tests: 9 - Portfolio: 4

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.

    Associated with: Mustafa Techs

    $22.22 /hr
    2,288 hours
    5.00
  4. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Last active: 03/17/2014 - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    435 hours
    4.98
  5. Wessam M.

    Wessam M.

    Freelance Web Developer

    Egypt - Last active: 13 days ago - Tests: 20 - Portfolio: 24

    I am a Web Designer & Developer specializing in Responsive Design, front-end, back-end development, Familiar With : Blog/CMS implementation , Facebook , Youtube , Google Analytics ,eCommerce ,E-marketing , SEO . Over the last 4 years, I have developed a wide range of websites using- √ PHP/PHP5,MYSQL, √ HTML/HTML5, √ CSS/CSS3, √ Javascript, √ jQuery, √ WordPress,Joomla √ Photoshop , √ UI / UX Design √ Twitter Bootstrap √ Responsive Web Design WordPress is my most favorite development area. My Major expertise is- √ WordPress Blog development √ PSD/HTML to WordPress theme development √ WordPress theme customization √ WordPress Plugins/widgets development & customization, √ Making custom post type √ WooCommerce √ Membership My objective is to provide professional services in web development and solution. The Customer Satisfaction is my Primary objective and my Goodwill secondary. Seeking long term successful cooperation with the right employer.

    $15.00 /hr
    83 hours
    5.00
  6. Gabriel Bush

    Gabriel Bush

    Voice Talent/Creative Technical Writing/IT/QA/Systems Analyst

    United States - Last active: 1 month ago - Tests: 6 - Portfolio: 5

    12 years helpdesk and desktop support experience, hardware and software troubleshooting, customer service, building systems, hardware and software installation and configurations, remote access, wireless setups, VPN Access, and TCP/IP, Networking Protocol, Security Access, Website Development, Graphics Design, Software/Hardware Testing, and Desktop Migration Techniques, QA Analyst, SQL, Linux Administration, Windows Server 2003-2008 Installation and setup, Audio Engineering and Mastering Technologies, Full SDLC, Project Management, SMS messaging, Signal and Telecommunications, A+, N+, LAN/WAN systems administrations, Tech writing, SDLC, audio Engineering

    $27.78 /hr
    0 hours
    5.00
  7. Beata C.

    Beata C.

    Technical support/Technical writer

    United Kingdom - Last active: 5 days ago - Tests: 4 - Portfolio: 2

    If you need a technical support look no further! I spent last 10 years supporting and training user community for one of the biggest freight forwarding companies in the world. Now I would like to offer my supporting services as a freelancer. I have conducted many trainings (face to face and web based) and created training manuals. I am experienced testing enhancements to the existing applications. I am very competent in creating and formatting different types of MS Word, Excel and MS PowerPoint documents. I am also experienced in complex data analyses in MS Excel. My mother tongue is Polish and I speak also Italian. I have translated technical documents from English and Italian to Polish. I translated also face to face technical discussions and commercial negotiations

    $22.22 /hr
    0 hours
    5.00
  8. Di Oleks

    Di Oleks

    QA, System Administration, Web development, Audio

    Ukraine - Last active: 9 days ago - Tests: 7

    • 7+ years of experience in IT • 3+ years of experience in Quality Assurance and Testing • 4+ years of experience in System Administration • Good experience in Design field • Strong knowledge of software development theory and proven ability of easy discovering new technologies I believe strong background in system administration and front-end development areas makes me a better thinker in a field of testing. And the main part of my motivation here is my love to what I do. For now I have possibility to test software on the following real devices: MacBook Pro (Retina, 13-inch, Late 2012): OSX 10.10.2 PC: Intel Core i3 3.05Ghz/8Gb/2Tb/running x64 Win8.1 with the leatest updates Ipad 4th Gen 16Gb, iOS 8.1.1 iPad mini 16Gb, iOS 8.2 iPhone 4s 64Gb, iOS 8.1.1 iPhone 5s 16Gb, iOS 7.1.2 Thank you for reading all of this.

    $14.00 /hr
    0 hours
    5.00
  9. Patrick john S.

    Patrick john S. Agency Contractor

    Open-source/Cloud Enthusiast, Amazon/Linux/Win Server Admin

    Philippines - Last active: 1 day ago - Tests: 10 - Portfolio: 7

    With over 11 years of IT consulting for major fast-moving consumer goods manufacturers, I have already provided a considerable library of solutions. I have implemented solutions for different projects and across different clients. From simple business process solutions to complex function enhancements / code fixes to major system-wide release packages that affected different plants/data centers in multiple countries. I am now seeking for new challenges with designing, developing, implementing new and emerging trends in Open-Source ERP applications such as Wordpress, Magento, Zoho, SalesForce.com, Joomla, and so on. My core competencies are: - Amazon AWS implementation and administration - Linux Server administration - Windows Server administration - System / Server security implementation and checking - PHP/mySQL deveopment / debugging - IT Service Management (ITIL Standards certified) - Solid customer-service experience - end-to-end maintenance and management of ERP/eCommerce systems/software (SAP-certified) - Wordpress/Magento/Joomla administration and development - I have already been able to implement numerous web applications on Amazon, dedicated servers, as well as on my personal computer

    Groups: Application Developers Alliance

    Associated with: Xtra Creative Source (XCS)

    $15.00 /hr
    4,009 hours
    4.98
  10. Alyssa kirstie Y.

    Alyssa kirstie Y. Agency Contractor

    Administrative and Customer Service Specialist

    Philippines - Last active: 5 days ago - Tests: 11 - Portfolio: 13

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not limited to obtaining, analyzing and organizing information from raw data into a well-documented report. I have the exceptional ability to manage complex accounts and projects while meeting strict standards, new technologies and procedures. I have had extensive experience with a broad range of professional and supervisory positions and I always take pride in everything I do. I firmly believe that if you're going to do something, do it right the first time and with the best of your abilities - otherwise it isn't worth doing at all! I believe in the foundation of proper work ethics and assures honesty, promptness, accuracy and quality in every project entrusted to me.

    Associated with: Global Outsource Inc.

    $5.56 /hr
    3,713 hours
    4.68