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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
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  1. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94
  2. Danish Shaukat

    Danish Shaukat

    Danish Shaukat

    Pakistan - Tests: 8 - Portfolio: 5

    Professional Summary ================= - Extensive experience in Software Quality Assurance and managing multiple QA Team and multiple QA Projects. - Extensive Experience in Data Entry, Email Handling and Responses, Virtual Assistance and Customer Support and Representation. - Experience in Mobile application development Android and iPhone and delivered many successful projects with great quality. o Web Base Quality Assurance o Desktop Applications o iPhone Applications and Games o Android Applications and Games o Windows Mobile Applications and Games o Performance Testing, Load Testing, Stress Testing, System Testing o Test Strategies, Planning, Budgeting, Use Cases etc - An efficient and reliable Associate Project Manager and Project Coordinator with 3 years experience of Managing iOS/Android Games and Applications. Strong track record in project delivery from both an execution and stakeholder management perspective. Managing Quality Teams, Project and Resource budgeting. - Expert in Data Entry, Email Responses and Customer Support - Expert in Translation from English to Urdu, English to Punjabi, English to Arabic EXPERIENCE OUTLOOK Position Company Experience Project Manager / QA Head of Dept (iPhone/Android) Game View Studios Pvt Limited Pakistan May 2013 – onwards Project Coordinator and Principal SQA Engineer (iPhone/Android) Game View Studios Pvt Limited Pakistan, Subsidary DeNA Japan July 2011 – April 2013 Principal SQA Engineer/Team Lead Quality Assurance Game View Studios Pvt Limited Pakistan, Subsidary DeNA Japan July 2010 – June 2011 Senior SQA Engineer/Team Lead Quality Assurance Cambridge Docs, Pvt Limited Pakistan December 2007 – July 2010 Software Quality Assurance Engineer/Team Lead Softech Systems Pvt Ltd November 2005 – November 2007 SKILLS Computer Related Concepts: • Extensive experience in iOS, Android, Window Applications and Game Testing, Feature Designing and Metadata designing and Developement. • Experience in testing Web based Application, desktop applications, iPhone applications, Android applications, Blackberry and Nokia applications and expert in Games testing. • Experience Project Manager and has experience of Project Management methodologies and has lead many teams and successful projects. • Languages: C/C++, VC, Vb.Net, Asp, Php • Preparing Test scenarios / Test cases / Test scripts / Test Sizing / User Manuals, Getting started Documents, Technical Docs • Microsoft Visio, Bugzilla, Oracle, Rational Rose, Front Page, Unfuddle, • Good Command Over Software Engineering especially Software Quality Assurance • Good Communication, Analytical, Administrative Skills • Testing Technologies – Black Box (Functional, Regression, Acceptance, Performance, Boundary Value, Integration, Stress, Load, Connectivity etc.) • Good Data Structures, Algorithms , Compiler concepts. Business Administration Concepts: • Marketing concepts • Human Resource Management and Organizational Behavior Concepts • Operational Management Concepts • Financial and Managerial Accounting Concepts EDUCATION Degree College / University Passing Year Masters in Business Administration – Majors in Finance and HR Institute of Management Sciences (Pak-Aims) 2007 (CGPA: 3.65) BS Computer Sciences (BCS) – Majors in Software Engineering Institute of Management Sciences (Pak-Aims) 2005 (CGPA: 3.08) BA – Journalism, Education Private 2005 PROFESSIONAL PROJECTS DreamFish (iOS, Android Social Game) Project Description DreamFish is a famous aquarium-based iPhone and Android Social game. ‘Tap Fish’ which was at the top of the charts in iOS and Android with millions of active users. Project Type iOS and Android Social Game Role Project Manager and Head of Quality Department of the Project Responsibility Development of New Features, Client and Resource handling and Management, Team Lead, Test Estimates, Assigning Team Tasks and Roles, Test Plans, Reviewing other test cases, Performance Testing, Regression Testing, Connectivity Testing, Memory Testing and Mobile Level Testing HayRide (iOS, Android, Windows Social Game) Project Description HAYRIDE is a farming game with smooth controls. You will grow crops and fruits, raise livestock animals, produce goods, fill orders from the townsfolk, sell your goods at the roadside shop, and even visit other farms. And you will have many followers if you decorate your farm nicely! Project Type iOS, Windows and Android Social Game Role Project Manager and Head of Quality Department of the Project Responsibility Development of New Features, Client and Resource handling and Management, Team Lead, Test Estimates, Assigning Team Tasks and Roles, Test Plans, Reviewing other test cases, Performance Testing, Regression Testing, Connectivity Testing, Memory Testing and Mobile Level Testing

    $10.00 /hr
    0 hours
    5.00
  3. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  4. Nessa D.

    Nessa D. Agency Contractor

    Technical Assistant/QA Engineer/Virtual Assistant/Data Encoder

    Malaysia - Tests: 5 - Portfolio: 3

    I have been working for six years now and gained necessary experiences in various companies which may use for the position. With my understanding of some IT Tools that includes hardware and software troubleshooting, Web page development and design, HTML coding, Macromedia applications. Familiar with a variety of software including Microsoft Office and Lotus Notes. I also developed a website for multi level marketing company.My experience as a software tester gives me also the knowledge on MS SQL, software design and automation tools. Experienced in technical call center operations providing service by communicating effectively with technical and non-technical client. Has an in-depth understanding of computers, software, networking, mobile devices. I am seeking position requiring variety of tasks, including data entry, office management and word processing That will utilize my computer knowledge, strong people skills, organizational abilities, and business experience.

    Associated with: Global Experts

    $10.00 /hr
    2 hours
    4.97
  5. Sachit Jani

    Sachit Jani

    Customer Support via Chat, Email & Phone (Technical & Non-Technical)

    India - Tests: 7

    I'm an Electronics engineer and have worked with a networking firm for 2.5 years. Since last 1.5 years, I'm working as a Freelancer. I'm good at programming languages like C, CPP, Perl & BASH. I'm good at Networking and operating systems. Being an Engineer, I can adapt to new software tools easily. I have a desire of working as a Customer support Executive. I'm ready to provide Chat Support, Email and Phone support - both technical as well as non-technical. I like solving customer queries which makes me suitable for this task. I also like working for the Recruitment firm. Quality work in Time - That is what my clients get from me. Being a full-time freelancer, I'm flexible to work at any time.

    $8.89 /hr
    0 hours
    0.00
  6. Daniel Shiosaky

    Daniel Shiosaky

    Software QA/tester

    Bolivia - Tests: 1

    • Creative problem-solver, who can see big picture while never losing sight of details that deliver results. • Motivated team player with talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex processes for improvement opportunities. • Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensure profitability. • Goal-driven achiever with strong organizational skills, detail orientation. • Ability to query data to troubleshoot, analyze, and optimize workflows. • Consultative approach to working with users in assessing needs and requirements ----------------------------------------------------------------------------------------------------------------- Experience. •2 years working outsourcing software QA to Veriforce LLC (USA) •2 years working as IS Support in UW Medical Foundation (USA) as systems Analyst and Tester, testing and documenting system changes focusing on quality control. •2 Years working at EDS thru TEKSystem as a system Business Analyst Responsible of updates, modifications adjustments to the current system by testing, and documenting the changes. LANGUAGES SPOKEN • Spanish • English

    $10.00 /hr
    17 hours
    0.00
  7. Ronald Johnson

    Ronald Johnson

    IT Support Specialist/Project Manager

    United States - Tests: 1

    Experienced leader with 15 years of effective leadership skills, project management, proven software and hardware diagnostic skills, solution driven, with an emphasis on being detail oriented in multiple situations, geared toward any audience. Strong ability to communicate cross functionally to all levels of employees, executives, and business audiences. Proven ability to increase efficiency and customer satisfaction through process improvement, quality assurance, coaching, training and development.

    $18.00 /hr
    0 hours
    0.00
  8. Bogdan Kostritskyy

    Bogdan Kostritskyy

    Customer Support

    Ukraine - Tests: 3 - Portfolio: 1

    Good day everyone! My name is Bogdan Kostrytskyi. I am 26 years old. I've began my career as customer support in Erste Bank, after 15 months I have changed Bank sphere to Start-ups. It's funnier and more competitive :) Languages: English - Upper-Intermediate; Russian, Ukrainian - Fluent. And I am professional in those areas: - Over 2 years of Customer and Tech support. - More then 3 years of software QA experience.

    $4.00 /hr
    0 hours
    0.00
  9. Lou Golar

    Lou Golar

    IT Support

    United States - Tests: 2

    I am an IT support professional with a wide range of skills, including Windows, Linux and Macintosh desktop and server systems. I am also experienced with Oracle, MySQL and PostgreSQL database management systems. My goal is to find work providing customer IT support for desktop, as well as server systems. I have over 8 years experience as a Tech Support Rep/Analyst for a variety of software on various operating systems. I also have extensive call center experience, as well as field service.

    $13.33 /hr
    0 hours
    0.00
  10. David J.

    David J.

    IT expert, Tester, Customer support

    United Kingdom - Tests: 8

    I am a current student of Edinburgh Napier University, my main area of study is software (games) development, CAD and software testing. Have experience in customer support and as a virtual assistant too. I am more like a generalist than a specialist in any field. I am looking for a full time project possibly.

    $12.78 /hr
    0 hours
    3.15