Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Asif Gohar

    Asif Gohar

    System, Network, Active Directory, Exchange, Backupexec, System Center

    Bahrain - Last active: 12/03/2014 - Tests: 5 - Portfolio: 5

    Knowledgeable and skilled IT professional with encompassing work experience spanning more than 8 years in systems administration with compliance as per industry standards. Possess excellent interpersonal skills to liaise amicably with diverse groups of people, different departments, vendors and agencies. With extensive exposure to different cultures and work environments and has worked effectively with multinational individuals and professionals from all organizational levels. Certifications: MCITP (Server 2008, Exchange 2010, Lync 2010) Expertise: Exchange 2007/2010, Active Directory 2003/2008, SCCM, SCOM, DPM, SCVMM, BackupExec,Enterprise Vault, WSUS, Lync, Server 2003/2008, ADRMS, SQL Server, SAN/NAS.

    Groups: Microsoft Certified Professionals

    $20.00 /hr
    270 hours
    4.95
  2. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Last active: 3 months ago - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  3. Sheraz Khan

    Sheraz Khan

    I.T Specialist | Business Process Modeling using Visio and Balsamiq

    Pakistan - Last active: 4 days ago - Tests: 54 - Portfolio: 10

    Thank you for taking the time to review my profile. Over decade of experience in Information Technology, I decided to focus on what is my real passion, helping individuals to reach their personal and business goals. I can provide you with the satisfaction and commitment to your business needs. As a Freelance IT Professional, I have not only worked with businesses of different nature but I have also assisted many clients on a personal and business basis around the globe. I enjoy the challenges that everyday this profession brings to me and realize the importance of getting the job done whether big or small.

    $27.78 /hr
    662 hours
    5.00
  4. Lou Nilreb Dizon

    Lou Nilreb Dizon

    System Administrator /IT Support (HW, SW and Network) / Programmer

    Philippines - Last active: 1 month ago - Tests: 3 - Portfolio: 6

    Over the years I have been an IT enthusiast. I have developed a wide range of programs and configured applications to maximize their efficiency for personal and business use. I continuously seek for new challenges to gain knowledge and to stay in trend with technology. My goal is not to meet but rather to exceed my client's expectations.

    $5.56 /hr
    549 hours
    5.00
  5. Julio Herrera

    Julio Herrera

    Web Developer

    Venezuela - Last active: 12 hours ago - Tests: 5

    +5 years using PHP4/PHP5 and MySql. Javascript, jQuery, CSS, Twitter-Bootstrap with Less/SAAS UNIX/Linux, MVC, Git / Subversion, and LAMP toolset PSD to Wordpress theme design. Wordpress installation/migration, theme and plugin customization. Osclass customization Over 5 years developing for the Internet Object Oriented Web Developer. Strong back end developer with wide front-end skill set More than 20 years enterprise developing experience Native Spanish speaker, English (very good reading and writing skills). About 6 months of C# and ASP .Net Learning Proactive, autodidact, objectives achievement focus.

    $22.22 /hr
    1,159 hours
    4.90
  6. Md. Tariq Aziz

    Md. Tariq Aziz

    Linux System/Network Administrator | Network Support Engr.|OPNETXpert

    Bangladesh - Last active: 7 days ago - Tests: 17

    I enjoy challenge and take pride in my work. Being accustomed to fast-paced environment, I see challenges as opportunities to learn. I have developed my professional skills in a range of areas that I feel will allow me to satisfy your expectation in the best possible manner. Here are a few of my significant capabilities: ** Networking and Hardware: Network Adapters, Modems, Hub, Repeater, Switch, Router (Cisco), DSL, ADSL, PIX Firewall, 3COM, Ethernet, Linux/Windows Workstations ** Platforms: Windows 9x/NT/2000/XP/Vista/Win7 (Advanced), Linux (Red Hat, Debian, Ubuntu) ** Tool s and Utilities: MS DOS, Microsoft Office Suite Network Management Tools: Nagios, iDirect VNO, Wireshark ** Security Tools: VPN, ACLs, Filtering Traffic, Routing Policies, IP Tables, Wireshark and NMAP ** Database: MS Access, My SQL, PL/SQL. ** Programming Language: C/C++ (Excellent), Java (Basic), Perl (Basic), PHP, HTML, MySQL, VisualBasic, MatLab ** Network Simulator: Experienced in Optimized Network Evaluation Tool (OPNET) and familiar with NS-2 ====================================================

    $30.00 /hr
    4 hours
    5.00
  7. Aleksei Tcelishchev

    Aleksei Tcelishchev

    Web/Mobile Software Engineer/Developer

    Russia - Last active: 12/02/2014 - Tests: 4

    grow up into independent successful Web/Mobile Software Engineer/Developer > from hardware power supply up to public social clouds > imagine future trends looking right now around the roots > growing up and supporting internet web projects and 'ria' apps > providing integration for different types of solutions > establishing links and designing overview Software: Programming and scripting languages: script - ECMAScript, VBScript, JavaScript, JS Frameworks (JQuery, KineticJS, libcanvas) server side - Java SE, PHP, python, sh/zsh/bash, awk/sed/perl Development and maintenance of web applications based on: WordPress, Joomla, Drupal, Symfony2 framework, Yii framework SQLite, MySQL, Memcache PHP, XML, XSLT, HTML, CSS/JavaScript Servers administration: AWS EC2 instances PBAS, HSPc, Virtuozzo, Plesk VMWare ESX/vSphere Apache, MS IIS, Tomcat Qmail, Sendmail, MS Exchange, MailEnable MS DNS, Bind MS Active Directory Nagios, Zabbix, Bacula Database administration: Oracle, Interbase, MSSQL, MySQL OS Administration: MS Windows (Desktop&Server versions) Linux (RedHat & Debian based distros) HP-UX, Solaris Hardware: Designing and developing IT infrastructures: Public Telephone Networks, VoIP complexes local and distributed networks various connection channels (LAN, ISDN, xDSL, WiFi, broadband) Buildling, configuring, installing, maintaining servers (HP, Sun, Intel, Dell, IBM), network equipment (D-Link, Cisco), workstations Diagnostics and removal of hardware problems Workflow: Gathering, analyzing and documenting tech requirements, development tasks, product description; software re-engineering Participation in official public correspondence and other communications Planning and estimating

    $18.88 /hr
    193 hours
    5.00
  8. Philip R.

    Philip R.

    Java/.NET/Javascript Developer, Creative Artist, Writer, Voice Talent

    United States - Last active: 08/21/2013 - Tests: 3 - Portfolio: 8

    For the past 25 years I have performed a variety of technical roles ranging from Analyst [documentation of project requirements], Project Coordinator, Programmer, Team Lead, Back-End Administrator, Customer Service Rep as well as levels 1 through 3 Telephone Technical Support. I am comfortable with all roles and phases of project work flows. I have a wide range of creative and analytical skills. My core competency is learning and implementing new technologies emphasizing Microsoft based tools, with C# & Java being primary. I am actively seeking creative projects, particularly voice work, or short term programming projects involving internet technologies. Programming: * 15+ Years as VB3/4/5/6 programmer * 15+ Years VBScript/.HTA Programming * 15+ Years classic ASP * 15+ Years .Net VB/C# (1.1/2.0/3.0/3.5) * 15+ Years HTML/CSS Web site * 10+ Years Javascript * 5+ Years PHP * 5+ Years Java * Project Managment: * 10+ Years as Lead Analyst, coordinating resources, gathering requirements, ensuring timely delivery * 5+ Years Programming Team Lead on various long term [1-2 yr] projects involving up to 3 programmers Customer Service / Help Desk: * 20+ Years Customer Service, including 800 call center ICSA level professionalism * 15+ Years 'Level 1' through 'Level 3' Customer Service Technical Support Administrator: * 15+ Years IIS Adminstration & configuration * 10+ Years Wordpress setup/configuration * 3+ Years Joomla Setup/configuration :: Artist: * 18+ Years Photoshop v4/5/6 cs1/2/3/4 * 8+ Years Photography - nature/abstract Writer: * 20+ Years Technical writing * 15+ Poetry writing * 10+ Years Blogging / Journaling writing Voice Talent: * 5+ Years Toastmaster International Public speaking * 2+ Years Voice Mail Menu systems * 1+ Years Audiobook Narration Audio Multimedia Skills: * 8+ years using soundforge software, 4+ years using Audacity software. * 3+ Years Mixing Artist I have worked long-term, full-time, with a stable company for 22 years now, however do many internet based consultancy projects as well.

    $55.56 /hr
    11 hours
    5.00
  9. Trae D.

    Trae D.

    Systems Architect / VMware VCP5.x

    United States - Last active: 3 months ago - Tests: 4

    As an Enterprise Lead Systems Architect In my most recent job, I was directly responsible for the virtual architecture including but not limited to infrastructure design and deployment of a robust vmware multi-site architecture, the supporting network architecture, modular “siloed” clustered racks, NetApp 2240 and 3240 FAS/SAN systems, remote management and notification systems, and user provisioned lab environment that allowed test teams to provision physical and virtual environments on the fly. All systems were subject to DISA based STIGS and IA scans to verify compliance. As the lead, I directly manage several people on my enterprise team and my efforts touch every person on the project in some way. This interaction has allowed me to create a positive rapport with the entire team while keeping a thumb on several area perspectives. I also manage and assist with the install and design of our SharePoint /Project 2010 integration which upon completion was intended to pull in data from various sources including IBM Jazz Suite, custom built data management systems, and several real world diagnostic and filed measurement tools to display varying aspects of project progress and test data. This effort is still in progress and is coming along nicely. Also support the basic user needs including user account management, file share access and organization, PC issues, software installs and upgrades, and training. Finally, I worked with several integration efforts as an advisory capacity on COTS products that were used in fielded builds and R&D efforts. The infrastructure is comprised of 50+ Racked servers, 18 NetApp products, and several Cisco switches, routers, ASA’s and AirPort WAP’s etc… These resources are grouped in “Silos” and setup to be modular for movement to other sites as needed. I also designed and deployed our domain, complete with multiple DC’s that spread out DNS, DHCP, NTP, and AD with cross site architecture in mind allowing users to move from Lab to Lab with common resources and permission sets. I work directly with the network team and IA team on outward facing services to insure security and threat mitigation. I also run Facebook and Skype classes for the elderly with my company's outreach program. I'm versatile and well tempered and I have a decent network of helpful folks that i can lean on if things get tough. From Teaching to Fixing to Disaster Recovery and Risk Assessment Planning to Recording My Radio voice and Audio Editing Skills.. I have a deep bag of Tools. Let me use them to help you with your next project!

    $40.00 /hr
    15 hours
    5.00
  10. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Last active: 03/29/2012 - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94