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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: August 1, 2015
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  1. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Last active: 03/29/2012 - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94
  2. Julio Herrera

    Julio Herrera

    Web Developer

    Venezuela - Last active: 8 hours ago - Tests: 5

    +5 years using PHP4/PHP5 and MySql. Javascript, jQuery, CSS, Twitter-Bootstrap with Less/SAAS UNIX/Linux, MVC, Git / Subversion, and LAMP toolset PSD to Wordpress theme design. Wordpress installation/migration, theme and plugin customization. Osclass customization Over 5 years developing for the Internet Object Oriented Web Developer. Strong back end developer with wide front-end skill set More than 20 years enterprise developing experience Native Spanish speaker, English (very good reading and writing skills). About 6 months of C# and ASP .Net Learning Proactive, autodidact, objectives achievement focus.

    $22.22 /hr
    1,323 hours
    4.91
  3. Usman H.

    Usman H.

    ICT Professional

    Pakistan - Last active: 8 days ago - Tests: 27 - Portfolio: 1

    20 years experience in ICT! 25 skill tests passed todate! Masters Degree in Information Technology. Bachelors Degree in Computer Science. Superb Network and System Administrator (Windows XP-8, Server 2003-12, TCP/IP, ISA, Exchange, Active Directory, Wi Fi Configurations). Visual Basic Wizard (Classical 6.0,Script,for Applications to .NET). Database Analyst, Developer and Designer (Access, Oracle, MS SQL Server). Excellent Project Manager. Technical Document Writer (Business and Technical English, Flow charts, MS Project, MS Visio Technical Diagrams).

    $5.60 /hr
    7 hours
    5.00
  4. Vadim Bazhov

    $11.11 /hr
    32 hours
    5.00
  5. Dmitry Donskoy

    Dmitry Donskoy Agency Contractor

    systems administrator

    Ukraine - Last active: 1 month ago - Tests: 14

    I'm looking for a remote fulltime job in these fields: 1. *nix/networks (little experience). Any price. 2. Technical support. 5-7$/hr. 3. QA (little experience). Any price.

    Associated with: ServerIssues.com

    $5.56 /hr
    26 hours
    4.87
  6. Nakul M.

    Nakul M.

    Linux System Administrator, Virtualization, cPanel/WHM, Plesk, DA

    India - Last active: 15 days ago - Tests: 9

    I have 7 years of experience in Linux System Administration, I handle servers based on various distributions and platforms which are as follows; OS : Red Hat Linux, CentOS, Debian, FreeBSD, Ubuntu, Fedora. Platforms : cPanel/WHM, Plesk, Direct Admin, Webmin, Virtualmin, ISPconfig, zPanel. Others : Openvz, Virtuozzo, LAMP, XEN, Solusvm, Veportal, AWS I have extensive experience in end user support via various mediums such as Live Chat, Emails, Tickets.

    $16.67 /hr
    123 hours
    4.90
  7. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Last active: 6 days ago - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  8. Shannon Harris

    Shannon Harris

    Experienced Software Specialist

    United States - Last active: 10/13/2014 - Tests: 9

    I have spent the last 10 years in the Online Education space and love it. I started at the help desk where I worked all day with strictly end-users who needed both product support and technical support. I then moved into high level teams where I became familiar with system architecture, software as a service, web-based application development and support. I have trained and developed training materials as well as knowledgebase articles related to various problems and issues found in the software I worked with.

    $17.78 /hr
    7 hours
    4.99
  9. Jose martin B.

    Jose martin B.

    Project Manager,Network+ Certified, Six Sigma Certified,ITIL Certified

    Philippines - Last active: 1 day ago - Tests: 40

    Top rated freelancer on oDesk with over 8 years of experience. Also work as a supervisor in real life with tons of process improvement experience and project management. Computer engineering graduate with certifications in various fields. Also have experience with hosting, web development and application development.

    $11.11 /hr
    334 hours
    4.90