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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
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  1. Romnick Leongson

    System and Network Administrator

    Philippines

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $4.44 /hr
    1,919 hours
    0.00
  2. Gerardo H.

    Gerardo H.

    Developer

    United States - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  3. Daniel Shiosaky

    Daniel Shiosaky

    Software QA/tester

    Bolivia - Tests: 1

    • Creative problem-solver, who can see big picture while never losing sight of details that deliver results. • Motivated team player with talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex processes for improvement opportunities. • Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensure profitability. • Goal-driven achiever with strong organizational skills, detail orientation. • Ability to query data to troubleshoot, analyze, and optimize workflows. • Consultative approach to working with users in assessing needs and requirements ----------------------------------------------------------------------------------------------------------------- Experience. •2 years working outsourcing software QA to Veriforce LLC (USA) •2 years working as IS Support in UW Medical Foundation (USA) as systems Analyst and Tester, testing and documenting system changes focusing on quality control. •2 Years working at EDS thru TEKSystem as a system Business Analyst Responsible of updates, modifications adjustments to the current system by testing, and documenting the changes. LANGUAGES SPOKEN • Spanish • English

    $10.00 /hr
    17 hours
    0.00
  4. Uzma Zulfiqar

    Information Technology

    Pakistan

    Golachi is a group formed by individuals who worked in IT consulting companies. Our core objective is to provide cost effective and reliable solution to achieve customer satisfaction in the field of information technology. We offer complete Information Technology services, including Development, Testing, Project Maintenance and network support. Our core features in the below mentioned categories. • Web Designing • Web Programming • Web site QA • Web site project management • Logo Designing • Software QA • Mobile Application QA • DBA • Server Administration • Network Security

    $10.00 /hr
    85 hours
    0.00
  5. BELLAL HOSEN

    BELLAL HOSEN

    Manager,System/Technical/Hardware/Network/IT Support,VA,QA

    Bangladesh - Tests: 7 - Portfolio: 9

    In my more than 7 years work experience I had worked different companies by which I gained different types of knowledge. Now I am working as Manager, Admin & IT. Previously, I had worked as System Analyst, IT Executive, Senior Programmer, and Programmer etc. I have developed a wide range of websites and software using VB.Net, C#, ASP.Net, Java, JSP and MySQL ,SQL including for start up companies and small businesses. My core competency lies in complete end-end management of a new website/Software development project, and I am seeking opportunities to build websites/Software from the ground up for you or your business. I have experience of system life cycle in the following areas: OOP, SDLC, DSDM, Waterfall, RAD methodology. All kind of Computer Literacy and software design and testing. I have also experience Customer Support, Technical Support, Networking. I have extensive knowledge of troubleshooting computer hardware and software and excellent technical skills. I have all of the required skills to be successful in the position. I believe that my technological, functional and communication skills will enable me in facing the new challenging position.

    $3.33 /hr
    0 hours
    0.00
  6. Chirag J.

    Chirag J. Agency Contractor

    Expert HTML5, CSS3, JQuery, PHP, WordPress, Genesis, Laravel, MySQL

    India - Tests: 4 - Portfolio: 13

    For over seven years, I have been actively developing websites for corporates, private organizations, schools and hospitals. As a result, I have sharpened my programming skills in the following languages; HTML5, CSS3, JQuery, PHP, WordPress, MySQL. I am a seasoned web-design project manager seeking to employ my skills in creating modern and dynamic websites for all categories of clients, right from the beginning to the highest level of application and add-on integration. My dream is to be part of a mastermind team ready to exhaust talent and resources to help companies overcome website creation challenges. I am a team player, a free willed thinker and an enthusiast for the future of internet communication. It is my habit to take on new challenges and turn them into opportunities. I like working on models that solve everyday problems; improving website efficiency and sleekness in order to make it stand-out in the competitive business and online presence. Equipped with strong work ethics, I have been able to maintain long-term working relationships with my old clients while at the same time handling my new clients with uttermost professionalism. I therefore welcome new clients who are yearning for unparalleled web design skills. Please visit http://www.NoizyOyster.net to see our portfolio. If you are short of staff or have some urgent task to complete I can assist you as an Virtual Assistant to get the task finished. I have a good team virtual assistants who can work and you will feel like they are working from your own premise!

    Associated with: Noizy Oyster

    $10.00 /hr
    32 hours
    0.00
  7. Ma. evangeline P.

    Ma. evangeline P.

    Technical Support Representative, Information Technology Graduate

    Philippines - Tests: 2

    I came to oDesk to build my career in freelancing industry where I can use both my skills and knowledge in the field of endeavor towards the growth of the company and as it will help me to have both work life & personal life balance. Since I graduated as an IT student, I am become more knowledgeable when it comes to computer (both hardware and software). I am proficient with MS Applications and programming languages (such as Java, C++, PHP, VIsual Basic, VB.Net, MySQL, Turbo C, HTML and CSS). I had my actual practice on Troubleshooting and Networking as I became the personal technician and the one who is managing our family business which is an Internet Cafe. I worked as a Business Process Associate at American Data Exchange (Amdatex) which enhanced my skills with back office tasks. I also work as Brand Ambassador for different products and telecoms that enhanced my communication skills (both verbal and written) and in making reports. I am now working as a Technical Support Representative under an AT&T account in US.

    $3.50 /hr
    77 hours
    0.00
  8. Rada P.

    Rada P.

    Customer Service, Translations, Writing, Data Entry, Russian, French

    Serbia - Tests: 3

    I am fast learner, hard working, experienced and committed to every work I take. After many years in Customer Service and translating, I am now looking to work from home. I am a graduated archaeologist but did many different things- from a job in a Bank to working as a dive instructor. I have experience in customer support- (emails, live chat and phone calls) as well as in more advanced use of ecommerce platforms and keeping records as a personal assistant. (Zopim, Magento) I speak fluent English, Serbian, Russian and French (please see my skills tests)

    $6.67 /hr
    184 hours
    0.00
  9. Darshan Singh

    Darshan Singh Agency Contractor

    Web developer/ SEO

    India - Tests: 6

    I am leading a fully dedicated team of Website developers, SEO executives & SMO executive. Here are my skills. 1. PHP 2. CSS 3. HTML5 4. Mysql 5. Java Script 6. Ajax 7. SEO 8. SMO We are in this business since 2013. We do not strive to be the biggest but to be the best in whatever we do and being time and cost-efficient we would like to be called best in quality.

    Associated with: SoPeek

    $4.50 /hr
    0 hours
    0.00