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On average, 585 Customer support projects are completed every quarter on Upwork.


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Time needed to complete a Customer support project on Upwork.

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Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Troy S.

Game Developer and Software Developer

United States - Tests: 2

Visit my portfolio here: I'm a Game Dev at heart, but love doing software just as much. I have around 3 years of experience with game development, and 6 years with software development. I've always practiced clean coding techniques from the start, to make sure my code is as clean as possible. I always make my code readable as well as easily extendable. Whatever your work may be, I can complete it for you in an efficient and timely manner.

$20.00 /hr
0 hours

Daniel Shiosaky

Daniel Shiosaky

Software QA/tester

Bolivia - Tests: 1

• Creative problem-solver, who can see big picture while never losing sight of details that deliver results. • Motivated team player with talent for deploying research and organizational skills toward analyzing, upgrading, and streamlining complex processes for improvement opportunities. • Enthusiastic self-starter who can boost productivity, cut costs, foster efficiency, and ensure profitability. • Goal-driven achiever with strong organizational skills, detail orientation. • Ability to query data to troubleshoot, analyze, and optimize workflows. • Consultative approach to working with users in assessing needs and requirements ----------------------------------------------------------------------------------------------------------------- Experience. •2 years working outsourcing software QA to Veriforce LLC (USA) •2 years working as IS Support in UW Medical Foundation (USA) as systems Analyst and Tester, testing and documenting system changes focusing on quality control. •2 Years working at EDS thru TEKSystem as a system Business Analyst Responsible of updates, modifications adjustments to the current system by testing, and documenting the changes. LANGUAGES SPOKEN • Spanish • English

$10.00 /hr
17 hours

Gerardo Hernandez

Gerardo Hernandez

System Engineer

United States - Tests: 1 - Portfolio: 3

Creative and proactive System Engineer with over eight years of experience in IT systems and software applications, who performs the job using active listening, determination and positive attitude towards hard work. Over the last eight years, I have acquired a set of professional skills based on the solid experience of performing different tasks in previous job roles that allowed me to develop a wide range of core values including but not limited to the following areas: Leadership/Management Skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Analytical & Research Skills Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Multicultural Sensitivity/Awareness Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Flexibility/Adaptability/Managing Multiple Priorities Flexible team player who thrives in various environments that require the ability to effectively prioritize and juggle multiple concurrent projects. Planning/Organizing Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Communications Skills (listening, verbal, written) Exceptional listener and communicator who effectively conveys information verbally and in writing. Computer & Technical Literacy Computer-literate performer with extensive software proficiency covering a wide variety of applications. Team worker Resourceful team player who excels at building trusting relationships with customers and colleagues. Problem-Solving/Reasoning/Creativity Innovative problem-solver who can generate workable solutions and resolve complaints. Interpersonal Abilities Proven relationship-builder with unsurpassed interpersonal skills.

$35.00 /hr
0 hours

Joan Marie Julia

Joan Marie Julia

Technical Support/Customer Support

Philippines - Tests: 2 - Portfolio: 3

For 1 year and 7 motths, I worked as a customer and an order fulfillment representative in a software company, (online reseller). Assisted customer's queries through phone, email and chat support. I assure a fruitful employer-employee business relationship, excellent timely results. I am hardworking, determined and competitive. Has a leadership capabilities. I am very responsible and I try my best to submit the task that is assigned to me on deadline. I am a person who's willing to learn new things and accept criticism.

$4.44 /hr
0 hours

Rada P.

Rada P.

Customer Service, Translations, Writing, Data Entry, Russian, French

Serbia - Tests: 3

I am fast learner, hard working, experienced and committed to every work I take. After many years in Customer Service and translating, I am now looking to work from home. I am a graduated archaeologist but did many different things- from a job in a Bank to working as a dive instructor. I have experience in customer support- (emails, live chat and phone calls) as well as in more advanced use of ecommerce platforms and keeping records as a personal assistant. (Zopim, Magento) I speak fluent English, Serbian, Russian and French (please see my skills tests)

$6.67 /hr
184 hours

Uzma Zulfiqar

Information Technology


Golachi is a group formed by individuals who worked in IT consulting companies. Our core objective is to provide cost effective and reliable solution to achieve customer satisfaction in the field of information technology. We offer complete Information Technology services, including Development, Testing, Project Maintenance and network support. Our core features in the below mentioned categories. • Web Designing • Web Programming • Web site QA • Web site project management • Logo Designing • Software QA • Mobile Application QA • DBA • Server Administration • Network Security

$10.00 /hr
222 hours



Manager,System/Technical/Hardware/Network/IT Support,VA,QA

Bangladesh - Tests: 11 - Portfolio: 10

In my more than 7 years work experience I had worked different companies by which I gained different types of knowledge. Now I am working as Manager, Admin & IT. Previously, I had worked as System Analyst, IT Executive, Senior Programmer, and Programmer etc. I have developed a wide range of websites and software using VB.Net, C#, PHP, Java, Wordpress and MySQL ,SQL, MS Access including for start up companies and small businesses. My core competency lies in complete end-end management of a new website/Software development project, and I am seeking opportunities to build websites/Software from the ground up for you or your business. I have experience of system life cycle in the following areas: OOP, SDLC, DSDM, Waterfall, RAD methodology. All kind of Computer Literacy and software design and testing. I have also experience Customer Support, Technical Support, Networking. I have extensive knowledge of troubleshooting computer hardware and software and excellent technical skills. I have all of the required skills to be successful in the position. I believe that my technological, functional and communication skills will enable me in facing the new challenging position.

$7.50 /hr
0 hours

Nusrat Sarwar

Nusrat Sarwar

Developer, Telemarketing and Customer Support

Pakistan - Tests: 1

Experience ____________ MANAGER Feb 2012 - Oct 2013 (1 year) CSO Ltd [CARSHOWROOM] • Marketing to increase Sales (All Regions) • Monitoring Sales and Support. Sales Team Performance and resolving their issues • Comparative sales Report. (All Regions) • Shipping and procurement process monitoring • Co-ordination with agents abroad. • Worked closely with web-developers and network engineers for website maintenance and error free working. • Stock Report • Monitor SEO of Website ========================= BRANCH MANAGER Jun 2001 - Oct 2010 (9 years) CARJUNCTION CO.LTD -- Hiring staff and do the appraisals. -- Monitoring Shipping & procurement -- Approve and monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance. -- Coordinate priorities between the IT department and sales/user departments. -- Worked closely with web-developers and network engineers. Consistent record for successful IT projects. Specially recognized and promoted as a result of project management and company affairs. -- Savvy Webmaster ================================= DEVELOPER/INSTRUCTOR Dec 2000 - May 2001 (5 months) INFOPOINT TECHNOLOGIES • GL /Inventory Application in Oracle Froms reports for companies . • Conducted Web development/ designing and DIT courses • Developed a website (portal) on women, pregnancy and child issues and topics with tools like pregnancy calculator, find baby names etc. =============================== INTERNEE [DEVELOPER] Sep 2000 - Nov 2000 (2 months) SIDAT HYDER • Internship in Sidat Hyder, database creation in both Access and SQL Server, data connectivity through ASP. Time Sheet project. Attendance and performance monitoring application.

$27.78 /hr
0 hours

Jonathan Carlos Sabado

Jonathan Carlos Sabado

Technical Support/ Customer Service/ IT/Software and Hardware

Philippines - Tests: 4

My core competencies lie in providing quality customer service, technical support and top of the line computer (hardware and software) literacy. I have gained a wide range of experience through the years of working with various companies, local and international. I pride myself with the knowledge I've gained and the skills I've honed, and now I'm seeking for new opportunities where I can share and fulfill my desires as a contractor.

$3.33 /hr
0 hours

Chirag J.

Chirag J. Agency Contractor

Expert HTML5, CSS3, JQuery, PHP, WordPress, Genesis, Laravel, MySQL

India - Tests: 4 - Portfolio: 13

For over seven years, I have been actively developing websites for corporates, private organizations, schools and hospitals. As a result, I have sharpened my programming skills in the following languages; HTML5, CSS3, JQuery, PHP, WordPress, MySQL. I am a seasoned web-design project manager seeking to employ my skills in creating modern and dynamic websites for all categories of clients, right from the beginning to the highest level of application and add-on integration. My dream is to be part of a mastermind team ready to exhaust talent and resources to help companies overcome website creation challenges. I am a team player, a free willed thinker and an enthusiast for the future of internet communication. It is my habit to take on new challenges and turn them into opportunities. I like working on models that solve everyday problems; improving website efficiency and sleekness in order to make it stand-out in the competitive business and online presence. Equipped with strong work ethics, I have been able to maintain long-term working relationships with my old clients while at the same time handling my new clients with uttermost professionalism. I therefore welcome new clients who are yearning for unparalleled web design skills. Please visit to see our portfolio. If you are short of staff or have some urgent task to complete I can assist you as an Virtual Assistant to get the task finished. I have a good team virtual assistants who can work and you will feel like they are working from your own premise!

Associated with: Noizy Oyster

$10.00 /hr
32 hours