Customer support Freelancers

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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: July 1, 2015
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  1. Guillermo Dutra

    Guillermo Dutra

    Web master, Wordpress nerd

    Chile - Last active: 15 days ago - Tests: 3 - Portfolio: 3

    4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!

    $14.44 /hr
    947 hours
    4.88
  2. Santiago Bernal

    Santiago Bernal

    Web solutions, Security Consultant

    Colombia - Last active: 2 days ago - Tests: 3 - Portfolio: 2

    I've been in the web development field for more than 4 years, when I started developing PHP/MySQL applications for a local company. I've worked on a variety of applications. Over the last 4 years I've dedicated myself to work with Wordpress, so I'm capable of creating complete Wordpress sites from scratch, that include customized code (writing modules), convert/create themes, SEO, Social Media Integration and Hardening. I also have worked on Windows and Linux servers, performing installations / configurations / hardening and have some experience in the following areas: SQL, PHP, MySQL, XHTML, CSS.

    $27.78 /hr
    1,899 hours
    4.97
  3. Roopesh Shrivastav

    Roopesh Shrivastav

    Software Project Manager, Scrum Master, PMP

    India - Last active: 11 hours ago - Tests: 3 - Portfolio: 3

    I am a PMP & ITIL certified Software Project Manager with rich experience in delivery management, team management, proposal writing, onsite co-ordination & hands-on software development (Java). I am a Sun Certified Java Programmer (SCJP). I also hold a Master's Degree in Computer Applications (MCA). I have worked both as an independent oDesk contractor and as a regular employee in top Indian IT companies. As part of my work, I have spent a total of around 2 years in USA in multiple trips and have a valid B1 visa. For last 2 years, I have worked as a Project Manager for a mid-sized software company at Bangalore, India - - Worked as full time PM for Program & Portfolio Management software suite of a major software product family. Oversaw daily Development & relevant QA work being done by Moscow, Ulyanovsk and Paraguay teams (24 people in total) through scrum meeting. Also attended to customer/urgent issues and prioritized Dev/QA work accordingly. - Helped completion of development of Financial Impact Analysis tool for customer's sales team - Monitored Test case automation work being done for another major software product. - Oversaw development of an in-house recruitment tool I freelanced on oDesk between 2009 and 2013, primarily working as 'Customer Requirements Manager' for a US-based software company. Work required contacting customers, obtaining & documenting software requirements, getting them developed and then validating deliveries before passing them on back to customer. I am currently available for hire for - - Driving & managing software projects using Agile (Scrum) or Waterfall methodologies - Software maintenance operational management - Team management (programmers/testers/administrators/managers) - RFP response & Proposal writing - Requirements gathering and analysis - UI/UX design plus hands on programming (Java/JavaScript/Database) - Project documentation and reporting

    $16.67 /hr
    5,723 hours
    5.00
  4. Radostin D.

    Radostin D.

    You have a problem? - I am the solution :)

    United Kingdom - Last active: 1 month ago - Tests: 8

    - PHP, Mysql, Jquery, Jquery Mobile, CSS - Wordpress - plugins, customization, themes, custom coding - Facebook Development, Fan pages/applications - Working with APIs, Facebook API, Twitter API etc. - E-commerce integration with online payment processors (Paypal, Moneybookers, Liberty Reserve, Authorize.net etc.) - Online marketing, affiliate programs, PPC - Web automation, web scraping Please don't hesitate to contact me and discuss different projects even if the requirements are not listed at my personal profile. I am open to all different kind of projects. Waiting for your projects :)

    Groups: Application Developers Alliance

    $33.33 /hr
    149 hours
    4.93
  5. Maja V.

    Maja V.

    Professional live chat, email and ticket support

    Slovenia - Last active: 5 days ago - Tests: 8 - Portfolio: 2

    I am Maja, a freelancer based in Slovenia, Europe. I have several years of customer service and technical support experience (including online, over the phone and in person). Throughout my employment I have used Zendesk, 1ShoppingCart and Bintegra CRM for different tasks ranging from live chat support, email support, to phone calls and ticket support. I am also proficient in using Microsoft Word, Excel, Powerpoint and Microsoft Outlook online office suite. I would describe myself as professional, kind, energetic but also meticulous and thorough. I am good at multi-tasking and managing multiple events. I learn quickly and am able to put the learned skills to use instantly. I am also experienced in these fields: - personal / virtual assistant, administration, data entry - front-end web development (HTML5, CSS3, Javascript) - SEO, marketing - web design, graphic design, UI/UX design (Adobe Illustrator, Photoshop) I am looking forward to working together with you on your project.

    $16.00 /hr
    101 hours
    5.00
  6. April J Jones

    April J Jones

    Business Administrator

    United States - Last active: 1 day ago - Tests: 6

    I would like to find a position with a company in which I could offer my services to and also try to contribute to that company in any which way that I can. I would love to find a position where I can work from home so I can continue to raise my kids and take care of my family. I have experience in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Internet Explorer, Email Handling, Fax, OS (Operating Systems), Databases, SEO, Marketing, Customer Support, Inbound and Outbound Calling, Photoshop, Dreamweaver, and I can type 70+ wpm. I am on the computer daily and I enjoy being able to search different things of interest. I have completed my Associate's for Information Technology and Bachelor's degree for Web Design with University of Phoenix.

    $17.00 /hr
    4,915 hours
    4.99
  7. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,243 hours
    5.00
  8. Olga P.

    Olga P. Agency Contractor

    Project Manager

    Spain - Last active: 1 day ago - Tests: 6 - Portfolio: 4

    Over 8 years in IT I have broad experience both as project / account manager and team leader: Estimating, planning, managing and delivering website projects (HTML/CSS, JS animation, Wordpress, Joomla, Drupal website): budget and ETA planning; direct communication with the clients (voice and offline). Professional translator specializing in English, Russian and Ukrainian (Master's degree). Advanced computer/Internet user, fast typist. https://es.linkedin.com/in/priadka

    Associated with: WebLike

    $18.00 /hr
    114 hours
    5.00
  9. Michael C.

    Michael C. Agency Contractor

    Expert PHP Developer

    United States - Last active: 11 hours ago - Tests: 3 - Portfolio: 1

    I am a fast learner and pay close attention to details. I have extensive experience with programming and server maintenance. I have worked alongside teams and independently. Also, I have programmed custom software over the phone for businesses. I have had the privilege of working with an amazing company and providing administrative customer support.

    Associated with: oDesk Payroll

    $16.67 /hr
    2,453 hours
    5.00
  10. Robert K.

    Robert K.

    Drupal Expert | 20+ Years Web Design Experience | Pittsburgh, PA

    United States - Last active: 3 months ago - Tests: 2 - Portfolio: 3

    I have been designing/building websites for over 20+ years. It is my passion. I do it everyday. I love working with Photoshop, Drupal, HTML, CSS, PHP, and MySQL I care about every project I take on as if it were my own. I am an honest time tracker and efficient at what I do. I am obsessive about my work, I am great at communicating, I am available to answer emails/calls/text messages at all hours, and I do things very quickly. I am fluent in English and I live in America (Pittsburgh, PA), which goes a long way. I will be a great choice to help you create your project. I am currently seeking website maintenance/management work and short term projects. My General Drupal Project features: - Git for version control - Drush for quickly managing Drupal modules - Private development server for clients to review progress - Custom theming or subtheming with Omega, bootstrap, zen, mothership, or adaptive - Simple to very advanced site configurations - Usage of great modules including (depending on project needs): Views, OG, Panels, Context, CKeditor, IMCE, DS, and many others - eCommerce with either Ubercart or Drupal commerce - Building special admin pages to make managing content easier - Standardized methods and workflow for installing, building, theming, deploying, and maintaining Drupal websites - Live Drupal hosting available if needed. Plus I listen to all the popular Drupal podcasts and read the Planet daily. My General Website Maintenance/Updating standards: - All projects are version controlled/backed up - Updates are done on a private dev server - Client approves all updates before pushing live Random facts about me: - I built my first website in 1993 and haven not stopped since. - I have been using Photoshop since version 3.0 (I still have the floppies) - I have a wife, 3 kids, and 3 cats - I produced and directed a low budget feature film. - I have a black belt in Tang Soo Do - I have been running a web design shop for over 10 years Some Pros to using me: - I live in the US, so timezone and communication won't be an issue. - You can call me on the phone - I manage lots of Drupal websites and have a streamlined approach to keeping them updated and security patched. - I care about all the projects I take on, so I won't let you down. Thanks for reading!

    $44.44 /hr
    93 hours
    4.93