Rudolf De La Cruz
Ring Central (Mandaluyong City) (2010- Present)
Tech support T2 (ASG Floor Support)
As a Technical Support Engineer I provide high value implementation and support to our largest enterprise customers.
Self-motivated with the ability to dive right in, be effective and make a difference
Delivering value to customers by helping them get the most out of their RingCentral service.
Helping them setup and optimize their hosted PBX solution to meet their business needs.
Troubleshoot their network, router, firewall and ISP connections to optimize their VOIP quality of service.
Apply expert knowledge of RingCentral services, VOIP technology and networking hardware and software
Provide premium implementation and technical support to RingCentral’s largest customers
Plan, design, install, maintain, troubleshoot and repair RingCentral’s solutions
Understand network architecture required to support RingCentral’s VoIP services
Recommend network hardware, software and design elements
Answer difficult technical questions, solve technical problems and suggest appropriate workarounds
Utilize network performance monitoring tools to isolate and root cause issues
Provide quick and accurate handling of support interactions – phone, chat, screensharing, email.
Experience with VOIP technology and terminology including SIP, RTP, QoS, COS, CDR.
3+ yrs experience in customer focused role - post-sales technical support
Experience configuring, updating and supporting VOIP solutions in a multi-location environment.
Ability to work efficiently in a highly demanding, team-oriented and fast paced environment