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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Mariusz S.

Mariusz S.

Project Manager | Gamification Design Consultant |

Poland - Tests: 4 - Portfolio: 1

Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on

$40.00 /hr
52 hours

Usama Zaheer

Usama Zaheer

WordPress MCP SEO SEM SMM Web Design E Commerce Shopping Cart

United Kingdom - Tests: 5 - Portfolio: 1

As an IT savvy and dedicated contractor, I aim at providing excellent and timely customer service. My skills have been enhanced through 6 years of working with PC Hub handling concerns,Real Estate work purchasing to different HDD, PSU, Designing,casing, etc... and Computer Programs. *online advertisement posting *Efficient handling of customer complains and questions related to warranty *phone sales of PC parts *moderate data entry (60 WPM) *Advanced computer skills * troubleshooting support via telephone *knowledge in online advertisement at market places such as;;; *knowledge in remote access using time viewer I am also a White-hat Off-page/On-page SEO expert. I have a vast knowledge and experience in link building. I can create Google friendly quality backlinks(Do-follow & No follow) & I never use any kind of Black hat seo tools. I am always cautious to avoid Google penalty. My theme is “quality first”. I am highly interested to work for this project of yours. My SEO Service Is, ON- Page SEO: • Keyword Analysis • Competitors Analysis • Seo friendly permalink Setup • Setup title tag • Setup description tag • Meta Tags creation • Setup image alt tag • Setup(h1,h2…tag and bold italic) • Build internal link • Internal Linking of web-pages • Sitemap & Rss Feed creation • Create XML site map • Setup google webmaster tool • Setup yahoo bing webmaster tools (yahoo site explorer) OFF- Page SEO, *Search Engine Directory Submission *Citation Building/Local Directory Submission *Social Bookmarking *Directory Submission. *Article Submission. *Blog Creation *Forum profile Building *Forum Post. *Blog Comments *Link Wheel *Link Pyramid *Yahoo Answer *Web 2.0 profile Creation and posting. Looking forward to work with you soon. Thanks and best regards,

77% Job Success
$16.67 /hr
2,432 hours

Shereen M.

Shereen M.

You want it i have it for you!

Malaysia - Tests: 16 - Portfolio: 9

I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

78% Job Success
$13.00 /hr
2,762 hours

Robert K.

Robert K.

Drupal Expert | 20+ Years Web Design Experience | Pittsburgh, PA

United States - Tests: 2 - Portfolio: 3

I have been designing/building websites for over 20+ years. It is my passion. I do it everyday. I love working with Photoshop, Drupal, HTML, CSS, PHP, and MySQL I am also the founder of a service called Drupal Aid ( that provides ongoing support and maintenance for Drupal sites, to keep your website updated and security patched on a monthly basis. I care about every project I take on as if it were my own. I am an honest time tracker and efficient at what I do. I am obsessive about my work, I am great at communicating, I am available to answer emails/calls/text messages at all hours, and I do things very quickly. I am fluent in English and I live in America (Pittsburgh, PA), which goes a long way. I will be a great choice to help you create your project. I am currently seeking website maintenance/management work and short term projects. My General Drupal Project features: - Git for version control - Drush for quickly managing Drupal modules - Private development server for clients to review progress - Custom theming or subtheming with Omega, bootstrap, zen, mothership, or adaptive - Simple to very advanced site configurations - Usage of great modules including (depending on project needs): Views, OG, Panels, Context, CKeditor, IMCE, DS, and many others - eCommerce with either Ubercart or Drupal commerce - Building special admin pages to make managing content easier - Standardized methods and workflow for installing, building, theming, deploying, and maintaining Drupal websites - Live Drupal hosting available if needed. Plus I listen to all the popular Drupal podcasts and read the Planet daily. My General Website Maintenance/Updating standards: - All projects are version controlled/backed up - Updates are done on a private dev server - Client approves all updates before pushing live Random facts about me: - I built my first website in 1993 and haven not stopped since. - I have been using Photoshop since version 3.0 (I still have the floppies) - I have a wife, 3 kids, and 3 cats - I produced and directed a low budget feature film. - I have a black belt in Tang Soo Do - I have been running a web design shop for over 10 years Some Pros to using me: - I live in the US, so timezone and communication won't be an issue. - You can call me on the phone - I manage lots of Drupal websites and have a streamlined approach to keeping them updated and security patched. - I care about all the projects I take on, so I won't let you down. Thanks for reading!

93% Job Success
$44.44 /hr
99 hours

Jennifer L.

Jennifer L.

Sole Proprietress and Entrepreneur

Canada - Tests: 4 - Portfolio: 4

My objective is to obtain home-based employment with the ultimate goal of moving to a remote location and working permanently from home. I have the following assets to offer your company; - 2 Year Post Secondary Diploma in Environmental Technology - Over 5 years experience as a Data Entry Technician with a 98% accuracy rating - Over 7 years experience in Customer Service with an exceptional track record for CSAT and meeting site requirements - Hard working entrepreneur who has been running a successful animal education company for the last 4 years.

90% Job Success
$16.67 /hr
97 hours

Guillermo D.

Guillermo D.

Web master, Wordpress + FrontEnd Developer

Uruguay - Tests: 3 - Portfolio: 3

4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!

93% Job Success
$18.89 /hr
1,102 hours

Ioannis Gkourtzounis

Ioannis Gkourtzounis

Web designer, specialized in WordPress and Private Social Networks

Greece - Tests: 2 - Portfolio: 13

I am a Web designer and I specialize in • WordPress websites • WordPress performance optimization • Private Social Networks for any company If you want to see my work you can check my last projects: I have 5+ years of experience in creating with WordPress, including: • finding the appropriate domain names and successfully registering the nameservers • configuring WHM on Virtual Private Servers in order to activate cPanel for individual domains • manually installing, configuring and customizing the latest version of WordPress on the web server • installing various premium themes from the most popular theme marketplaces (elegantthemes, themeforest, templatemonster) • installing essential plugins for enhancing backup, security, SEO, social, eCommerce features • building Amazon affiliate websites using WordPress and other premium plugins • creating Facebook, Twitter and LinkedIn profile pages for social SEO boosting I have been creating custom social networks like Facebook using premium PHP software. These social networks can fit the prospects for any company that wants to create closed or opened online communities for their customers.

$20.00 /hr
0 hours

Mechele S.

Mechele S.

Writer, Proofreader, Pinterest, Web, Photo Editing, Internet Research

United States - Tests: 12 - Portfolio: 11

My Experience: Magento and several other E-Commerce Platforms Community Support/ Moderating Groups/Online Auction Sites Product Photography / Product Uploads/Product Placement Photoshop, Illustrator / In Design Online Auction Sites/Online Seller Platforms and Social Media Platforms Research and Wholesale Finder Extraordinaire Writing, Editing & Proofreading Pinterest Specialist

$12.22 /hr
0 hours

Revelation Emata

Revelation Emata Agency Contractor

CSS/HTML Expert/Wordpress Specialist/Experienced Virtual Assistant

Philippines - Tests: 7 - Portfolio: 4

Thank you for viewing my profile. I have been working as a web developer for almost 5 years now. I have great experienced in CSS/HTML, WordPress, Joomla and Magento theme customization. My experience and interest in web development made me the team leader where my responsibilities includes delegating tasks to the team member, managing projects and handling training for the new applicants. I have also been a freelance virtual assistant for more than three years now and held several tasks that entails handling customer support, data entry, internet/web research, web content management, video transcription and other administrative duties. I have an excellent communication and multitasking skills, fast learning ability and realibility assets which will hopefully lead to a great working relationship with my upwork employer.

Associated with: Web Techies

87% Job Success
$5.56 /hr
882 hours