Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. Darko P.

    Darko P.

    Wordpress Developer, Site Migrations, Malware Removals

    Serbia - Last active: 1 day ago - Tests: 12 - Portfolio: 4

    WORDPRESS Expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft and Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.

    Groups: Bluehost Developers and Designers, Microsoft Certified Professionals

    $36.00 /hr
    2,995 hours
    4.99
  2. Bernard Leigh

    Bernard Leigh

    Project Management, and Service Management,

    Cyprus - Last active: 2 months ago - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  3. Kelly N.

    Kelly N.

    Top 10% ~ VA ~ Expert Support ~ WordPress Web Master ~ & More ~ USA

    United States - Last active: 3 months ago - Tests: 3 - Portfolio: 8

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

    $33.33 /hr
    1,957 hours
    4.65
  4. Claudiu C.

    Claudiu C.

    Technical Support and Linux Server Administrator

    Ireland - Last active: 12/20/2014 - Tests: 10 - Portfolio: 1

    Result oriented Linux and Network Administrator with several years experience both on commercial servers and networks but also private ones. Main focus has always been on Linux server administration in which field I successfully ran my own company for 3 years. Proven ability to provide creative and effective server and networking strategies through the application of highly developed problem solving skills. Experienced in providing user account administration and network security. Strong interpersonal, communicative, and organizational skills. Project management proficiency including analysis, design, development, implementation, documentation and evaluation. Technical skills: • Operating Environments: Windows 2000/XP/Vista/7/2008/2012/8, MacOS X, Debian 3.1-6.0, FreeBSD 6.0-9.0, RedHat/CentOS, SunOS/Solaris, iOS, Android, Other Linux • Languages: bash, ksh, PHP, HTML, Pascal (Borland Delphi). • Databases: MySQL • Networking: WAN/LAN, VLAN, TCP/IP, IPX/SPX, Ethernet, Wireless (IEEE 802.11), VoIP, DNS, FTP, SSH, HTTP, Apache, Webmin, cPanel, IRCd, Shoutcast Server, Cacti, Nagios, Virtuozzo, Xen, Asterisk, SMTP/POP3, NAS, Wireshark, tcpdump, Samba • Other software: Microsoft Office, PC Anywhere, TeamViewer, DreamWeaver Suite

    $21.11 /hr
    0 hours
    5.00
  5. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Last active: 03/17/2014 - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  6. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 1 month ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  7. Devin Dobson

    Devin Dobson

    Project Manager, Web Developer, Programmer, Web Administrator

    Jamaica - Last active: 2 days ago - Tests: 15

    I am a computer literate and competent individual with great problem solving skills and the ability to learn and adapt to different environments. Mindful of this, I believe that I can undoubtedly enrich your organization. I'm flexible, quick to pick up new skills and eager to learn from others. I also have lots of ideas and enthusiasm. I pride myself a conscientious hard working individual who aims to complete each task given to the best of my abilities exceeding set standards while paying attention to details. i am a smart working individual who's goals are simply to be successful in life. i have over 10 years internet experience, giving me varied skills. I'm a great manager / administrator, i know JAVA, HTML, VB6, and more. i spend most of my time online learning new and interesting things.

    $30.00 /hr
    118 hours
    5.00
  8. Julio Herrera

    Julio Herrera

    Web Developer

    Venezuela - Last active: 2 days ago - Tests: 5

    +5 years using PHP4/PHP5 and MySql. Javascript, jQuery, CSS, Twitter-Bootstrap with Less/SAAS UNIX/Linux, MVC, Git / Subversion, and LAMP toolset PSD to Wordpress theme design. Wordpress installation/migration, theme and plugin customization. Osclass customization Over 5 years developing for the Internet Object Oriented Web Developer. Strong back end developer with wide front-end skill set More than 20 years enterprise developing experience Native Spanish speaker, English (very good reading and writing skills). About 6 months of C# and ASP .Net Learning Proactive, autodidact, objectives achievement focus.

    $22.22 /hr
    1,159 hours
    4.90
  9. Gabriel Bush

    Gabriel Bush

    Voice Talent/Creative Technical Writing/IT/QA/Systems Analyst

    United States - Last active: 14 days ago - Tests: 6 - Portfolio: 5

    12 years helpdesk and desktop support experience, hardware and software troubleshooting, customer service, building systems, hardware and software installation and configurations, remote access, wireless setups, VPN Access, and TCP/IP, Networking Protocol, Security Access, Website Development, Graphics Design, Software/Hardware Testing, and Desktop Migration Techniques, QA Analyst, SQL, Linux Administration, Windows Server 2003-2008 Installation and setup, Audio Engineering and Mastering Technologies, Full SDLC, Project Management, SMS messaging, Signal and Telecommunications, A+, N+, LAN/WAN systems administrations, Tech writing, SDLC, audio Engineering

    $27.78 /hr
    0 hours
    5.00
  10. Darren Hogan

    Darren Hogan

    Senior IT Engineer | MCSE | ITIL

    United States - Last active: 1 month ago - Tests: 1

    I am an IT professional with over several years of experience as a System Engineer , Project Manager, and a Level II/III Technician. I am certified as a Microsoft Certified Systems Engineer (MCSE) and ITIL for IT Management. I have proven experience in managing, deploying and configuring entire networks which span global offices. This includes setting up complex VPN networks, managing multi-forest Active Directory Domains, and a variety of email systems such as: Exchange 2003-2010, Google Apps for Business, and Office 365. l have successfully deployed and managed numerous projects on a global scale such as an Active Directory Domain Migration project, cloud based backup solutions,Email migrations office relocation's, and implementing new technologies such as: servers, firewalls, and network enhancements to improve site capabilities and functionality. I continually strive to ensure customers are satisfied with the support they are receiving by providing concise and up to date communications. Thanks for checking out my profile! Darren

    $30.50 /hr
    0 hours
    5.00