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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 32 Helpdesk projects are completed every quarter on Upwork.

32

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.38.

4.38
Last updated: September 1, 2015
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  1. Carlos S.

    Carlos S. Agency Contractor

    Web Developer and Technical support

    Mexico - Tests: 25 - Portfolio: 15

    I was a top 25 odesk provider March 2010. I currently specialize in creating and editing Wordpress sites, have enough php skills to make changes to plugins or code to suit the client needs. My Html / css is excellent. I also can troubleshoot computer problems remotely (mainly Windows). My help desk skills are excellent and have about 15 years experience answering tickets. Computers have been a hobby of mine since I was a young, when I received my first one. I loved to program it, take it apart and troubleshoot it. Been working in the computer field since about 20 years ago as an independent Consultant / tech, also in various jobs. I enjoy learning new things, software, languages, operating systems. I'm able to learn them very fast, since I can speed-read. I also get a great deal of satisfaction when I solve difficult problems in the Technical field. Since I grew up on the border between the US and Mexico (Tijuana) and learned English from an early age, I have excellent verbal and written skills. I also have a US phone number and a skype account to facilitate communication with clients.

    Groups: Bluehost Developers and Designers

    Associated with: Bilingual VA

    $14.00 /hr
    6,479 hours
    4.92
  2. Bernard Leigh

    Bernard Leigh

    Director of Professional Services, Consulting and Program Management

    Cyprus - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  3. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  4. Julio Herrera

    Julio Herrera

    Web Developer

    Venezuela - Tests: 5

    +5 years using PHP4/PHP5 and MySql. Javascript, jQuery, CSS, Twitter-Bootstrap with Less/SAAS UNIX/Linux, MVC, Git / Subversion, and LAMP toolset PSD to Wordpress theme design. Wordpress installation/migration, theme and plugin customization. Osclass customization Over 5 years developing for the Internet Object Oriented Web Developer. Strong back end developer with wide front-end skill set More than 20 years enterprise developing experience Native Spanish speaker, English (very good reading and writing skills). About 6 months of C# and ASP .Net Learning Proactive, autodidact, objectives achievement focus.

    $22.22 /hr
    1,373 hours
    4.92
  5. Shereen M.

    Shereen M.

    You want it i have it for you!

    Malaysia - Tests: 16 - Portfolio: 9

    I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

    $13.00 /hr
    2,722 hours
    4.69
  6. Prince Ladan

    Prince Ladan

    Expert Web Designer | HelpDesk Support | Technical Support

    Kenya - Tests: 4 - Portfolio: 3

    As a Web Developer, I have more than 2 years experience. I have developed a wide range of websites using Php Wordpress, HTML5,Jquery, Javascript, knock-out.js and Bootstrap 3. Building clean, responsive websites and applications is my full time occupation. I keep up with the current changes in technology and continue to learn new ways and approaches to grow my skills and help build your business. My skill sets: - Php, Laravel, Code-igniter, Wordpress, Joomla. - HTML5, CSS3, Bootstrap 3 - Javascript, angularjs, backbone.js, knockout.js

    $12.00 /hr
    0 hours
    5.00
  7. Kelly N.

    Kelly N.

    Top Rate ~ VA Expert Support ~ & More ~ USA

    United States - Tests: 3 - Portfolio: 8

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

    $25.00 /hr
    1,957 hours
    4.65
  8. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  9. Mydith B.

    Mydith B.

    IT Supervisor with more than 10 years of BPO experience

    Philippines - Tests: 17 - Portfolio: 34

    Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

    $13.00 /hr
    4,382 hours
    4.56