Helpdesk Freelancers

Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 26 Helpdesk projects are completed every quarter on Upwork.

26

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.51.

4.51
Last updated: July 1, 2015
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  1. Darko P.

    Darko P.

    Wordpress Developer, Site Migrations, Malware Removals

    Serbia - Last active: 22 hours ago - Tests: 12 - Portfolio: 4

    WORDPRESS Expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft and Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.

    Groups: Bluehost Developers and Designers, Microsoft Certified Professionals

    $39.00 /hr
    3,085 hours
    4.99
  2. Kelly N.

    Kelly N.

    Top Rate ~ VA Expert Support ~ & More ~ USA

    United States - Last active: 5 months ago - Tests: 3 - Portfolio: 8

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

    $25.00 /hr
    1,957 hours
    4.65
  3. Bernard Leigh

    Bernard Leigh

    Project Management, and Service Management,

    Cyprus - Last active: 3 months ago - Tests: 7 - Portfolio: 4

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.

    $60.00 /hr
    7,951 hours
    5.00
  4. Claudiu C.

    Claudiu C.

    Technical Support and Linux Server Administrator

    Ireland - Last active: 12/20/2014 - Tests: 10 - Portfolio: 1

    Result oriented Linux and Network Administrator with several years experience both on commercial servers and networks but also private ones. Main focus has always been on Linux server administration in which field I successfully ran my own company for 3 years. Proven ability to provide creative and effective server and networking strategies through the application of highly developed problem solving skills. Experienced in providing user account administration and network security. Strong interpersonal, communicative, and organizational skills. Project management proficiency including analysis, design, development, implementation, documentation and evaluation. Technical skills: • Operating Environments: Windows 2000/XP/Vista/7/2008/2012/8, MacOS X, Debian 3.1-6.0, FreeBSD 6.0-9.0, RedHat/CentOS, SunOS/Solaris, iOS, Android, Other Linux • Languages: bash, ksh, PHP, HTML, Pascal (Borland Delphi). • Databases: MySQL • Networking: WAN/LAN, VLAN, TCP/IP, IPX/SPX, Ethernet, Wireless (IEEE 802.11), VoIP, DNS, FTP, SSH, HTTP, Apache, Webmin, cPanel, IRCd, Shoutcast Server, Cacti, Nagios, Virtuozzo, Xen, Asterisk, SMTP/POP3, NAS, Wireshark, tcpdump, Samba • Other software: Microsoft Office, PC Anywhere, TeamViewer, DreamWeaver Suite

    $21.11 /hr
    0 hours
    5.00
  5. Andrey V.

    Andrey V. Agency Contractor

    MQL4 Programmer, Webmaster, Server Administrator, Wordpress SEO

    United States - Last active: 03/17/2014 - Tests: 8 - Portfolio: 10

    MQL4 Programmer, developing Forex Metatrader indicators and EAs by client's specifications. Build custom personal or small business website for as much as 500$ for turnkey. Over 7+ years of experience in website design, SEO optimization and server administration. Have developed corporate and personal websites for Semiconductor, 3D Analysis, Architecture and IT Services providers. Experienced in developing eCommerce websites. System administration experience include: Linux • Microsoft Windows Server • Microsoft Exchange • Group Policy & Procedures Development • Disaster Recovery Planning • BES - BIS • Network Security. InstallShield expert, software build engineer. Experienced translator for Hebrew & Russian languages.

    Groups: Bluehost Developers and Designers, Joomla!

    Associated with: aStudio+ Agency

    $20.00 /hr
    428 hours
    4.98
  6. Nakul M.

    Nakul M.

    Linux System Administrator, Virtualization, cPanel/WHM, Plesk, DA

    India - Last active: 1 day ago - Tests: 9

    I have 7 years of experience in Linux System Administration, I handle servers based on various distributions and platforms which are as follows; OS : Red Hat Linux, CentOS, Debian, FreeBSD, Ubuntu, Fedora. Platforms : cPanel/WHM, Plesk, Direct Admin, Webmin, Virtualmin, ISPconfig, zPanel. Others : Openvz, Virtuozzo, LAMP, XEN, Solusvm, Veportal, AWS I have extensive experience in end user support via various mediums such as Live Chat, Emails, Tickets.

    $16.67 /hr
    123 hours
    4.90
  7. Julio Herrera

    Julio Herrera

    Web Developer

    Venezuela - Last active: 1 day ago - Tests: 5

    +5 years using PHP4/PHP5 and MySql. Javascript, jQuery, CSS, Twitter-Bootstrap with Less/SAAS UNIX/Linux, MVC, Git / Subversion, and LAMP toolset PSD to Wordpress theme design. Wordpress installation/migration, theme and plugin customization. Osclass customization Over 5 years developing for the Internet Object Oriented Web Developer. Strong back end developer with wide front-end skill set More than 20 years enterprise developing experience Native Spanish speaker, English (very good reading and writing skills). About 6 months of C# and ASP .Net Learning Proactive, autodidact, objectives achievement focus.

    $22.22 /hr
    1,204 hours
    4.90
  8. Gabriel Bush

    Gabriel Bush

    Voice Talent/Creative Technical Writing/IT/QA/Systems Analyst

    United States - Last active: 1 month ago - Tests: 6 - Portfolio: 5

    12 years helpdesk and desktop support experience, hardware and software troubleshooting, customer service, building systems, hardware and software installation and configurations, remote access, wireless setups, VPN Access, and TCP/IP, Networking Protocol, Security Access, Website Development, Graphics Design, Software/Hardware Testing, and Desktop Migration Techniques, QA Analyst, SQL, Linux Administration, Windows Server 2003-2008 Installation and setup, Audio Engineering and Mastering Technologies, Full SDLC, Project Management, SMS messaging, Signal and Telecommunications, A+, N+, LAN/WAN systems administrations, Tech writing, SDLC, audio Engineering

    $27.78 /hr
    0 hours
    5.00
  9. Carlos S.

    Carlos S. Agency Contractor

    Technical Support/Web Developer / Wordpress

    Mexico - Last active: 1 day ago - Tests: 25 - Portfolio: 15

    I was a top 25 odesk provider March 2010. I currently specialize in creating and editing Wordpress sites, have enough php skills to make changes to plugins or code to suit the client needs. My Html / css is excellent. I also can troubleshoot computer problems remotely (mainly Windows). My help desk skills are excellent and have about 15 years experience answering tickets. Computers have been a hobby of mine since I was a young, when I received my first one. I loved to program it, take it apart and troubleshoot it. Been working in the computer field since about 20 years ago as an independent Consultant / tech, also in various jobs. I enjoy learning new things, software, languages, operating systems. I'm able to learn them very fast, since I can speed-read. I also get a great deal of satisfaction when I solve difficult problems in the Technical field. Since I grew up on the border between the US and Mexico (Tijuana) and learned English from an early age, I have excellent verbal and written skills. I also have a US phone number and a skype account to facilitate communication with clients.

    Groups: Bluehost Developers and Designers

    Associated with: Bilingual VA

    $14.00 /hr
    6,355 hours
    4.92
  10. Natalie Webb

    Natalie Webb

    Business Analyst & Tech Writer

    United States - Last active: 07/30/2014 - Tests: 4 - Portfolio: 1

    I have over 10 years of experience in Business Analysis and Technical Writing. If you have issues translating end user requirements into information your developers can use, I am your solution. When development is complete I can lead the client through end user testing and create the documents they need to use their new application. I also have a great deal of experience working with and managing virtual teams, in which the team members were scattered across time zones and cultures.

    $22.22 /hr
    47 hours
    5.00