IT & Customer Service Professional/Web Developer
I am a highly motivated and confident individual who enjoys facing challenging situations.
Over last 5 years I have experience in Customer Service,Technical support services and Web development. I am seeking opportunities to build websites,provide customer support and technical support for you or your business.
■ Possess good Public Relation and Presentation Skills.
■ Web development and administration.(Wordpress,HTMl/PHP,CSS)
■ Network and System Administration support, telecommunications support, customer assistance
support, and coordination
■ Retains good skills in computer hardware maintenance and repairs.
■ Creative problem-solver.
■ High level of HR skills with Ad-hoc decision making ability.
■ Rigorous, quality-conscious contributor with solid analytical thinking and writing skills.
■ Fast learner and an energetic team player.
■ Fluent in English, Sinhala and Tamil languages.
Platforms: Microsoft Windows NT/2000/2003/2008, Windows 7/8, Domain Controllers, Active
Directory, Group Policies, Linux and Mac OS X
Networking: LAN / WAN Administration TCP/IP, Telnet, VPN, Wireless, DNS,
DHCP and Cabling, CCTV installation and configuration
Hardware: Routers, Switches, Laptops, Network Cards, Printers, Memory and VoIP Phone
Tools: Bomgar, LogMeIn Rescue, VMware (Workstation, Fusion), VPN, Microsoft Office
Suite (Word, Excel, PowerPoint, Visio, Outlook, Project, Access) Adobe Photoshop, Virus-
Removal, Backup and Disaster Recovery tools, ASPECT (Contact Centre Management tool)