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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 646 Customer support projects are completed every quarter on Upwork.

646

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: September 1, 2015
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  1. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  2. Mariusz S.

    Mariusz S.

    Project Manager | Gamification Design Consultant | szyma.co

    Poland - Tests: 4 - Portfolio: 1

    Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on http://szyma.co/

    $40.00 /hr
    52 hours
    5.00
  3. Lincoln Islam

    Lincoln Islam Agency Contractor

    Creative Web designer & Technical assistant

    Bangladesh - Tests: 10 - Portfolio: 22

    For me, a website design is not just about making a site look pretty. Yes, i do make aesthetically pleasing websites, but graphics and look & feel are only part of the overall design. A pretty design that looks good to the eye, but not to the cash register, is useless. I offer web designing services either as part of a big picture solution or as standalone services, if you wish. You can either ask me to design your website for you as per your needs, or you may ask me to solve a particular problem for you through the design of your website. I believe that, with my skills & experience I can bring a lot to project. My web developing expertise includes: Designing, building and maintaining e commerce websites. Extensive knowledge of php, JavaScript, CSS and html5. Expert with CMS Like Magento, Wordpress, Joomla Developing custom themes for WordPress And Joomla Making Responsive Website(mobile supported) using framework like bootstrap W3C standards, SEO and capabilities of different web browsers are factors I always keep in mind while designing and developing web content and my referees can speak for my excellent coding standards.

    Groups: Application Developers Alliance, PHPFox

    Associated with: AppsRex, Creative IT Solutions!

    $22.22 /hr
    161 hours
    4.20
  4. Ralph Ervin De Venecia Ignacio

    Ralph Ervin De Venecia Ignacio

    Virtual assistant, Infomation Technology Expert, Networking, DataEntry

    Philippines - Tests: 1

    I am fluent in Englsh both written and spoken, and can take on a wide range of tasks. I also have experience in Cisco networking and I am well oriented with Microsoft Word, Excel, Powerpoint, Java Programming, Data Entry and Adobe Photoshop. I can also work under pressure and can do multiple tasks and pass requirements on time.

    $3.33 /hr
    2,023 hours
    2.35
  5. Gerardo H.

    Gerardo H.

    Developer

    United States - Tests: 1 - Portfolio: 2

    For over the last 8 years, I have acquired professional skills from the solid experience of performing different types of task in job roles that made me develop a wide range of core values including but not limited to the following areas: Computer & Technical Literacy. • Computer-literate performer with extensive software proficiency covering wide variety of applications. Leadership/Management Skills. • Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Problem-Solving/Reasoning/Creativity. • Innovative problem-solver who can generate workable solutions and resolve complaints. Analytical & Research Skills. • Demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Planning/Organizing. • Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Flexibility/Adaptability/Managing Multiple Priorities. • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Communications Skills (listening, verbal, written). • Exceptional listener and communicator who effectively conveys information verbally and in writing. Interpersonal Abilities. • Proven relationship-builder with unsurpassed interpersonal skills. Multicultural Sensitivity/Awareness. • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Team worker. • Resourceful team player who excels at building trusting relationships with customers and colleagues.

    $35.00 /hr
    0 hours
    0.00
  6. Guillermo Dutra

    Guillermo Dutra

    Web master, Wordpress nerd

    Uruguay - Tests: 3 - Portfolio: 3

    4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!

    $18.89 /hr
    998 hours
    4.90
  7. Emmanuel P.

    Emmanuel P.

    Web Developer/Project Manager

    Philippines - Tests: 5 - Portfolio: 11

    I am mostly online on Skype, so you can send me a message directly for any task or inquiry. From small task to development and design. I am a team player and I'd walk an extra mile to achieve my client's goal. I used to work with great programmers, supports who handle multiple customer at once and designer. I've also work with different clients and various task as well as a virtual assistant which makes it easier for me to understand any project requirements. - Convert PSD Website Template to CSS/HTML/Javascript File - Convert PSD to Joomla/Wordpress/Blogger - Code pages, files, test, debug and deploy website template Software Knowledge - Photoshop, Eclipse, DreamWeaver, Movie Maker, Notepad++, FTP Flash, Illustrator, MS Office Languages - CSS/XHTML, HTML5, PHP, Javascript Content management system (CMS) - Joomla, Wordpress, Interspire Website Publisher Platform - Twitter Bootstrap Operating System - Windows XP/Vista/7, Mac OS, Linux Ubuntu

    $5.56 /hr
    155 hours
    4.37
  8. Radostin D.

    Radostin D.

    You have a problem? - I am the solution :)

    United Kingdom - Tests: 8

    - PHP, Mysql, Jquery, Jquery Mobile, CSS - Wordpress - plugins, customization, themes, custom coding - Facebook Development, Fan pages/applications - Working with APIs, Facebook API, Twitter API etc. - E-commerce integration with online payment processors (Paypal, Moneybookers, Liberty Reserve, Authorize.net etc.) - Online marketing, affiliate programs, PPC - Web automation, web scraping Please don't hesitate to contact me and discuss different projects even if the requirements are not listed at my personal profile. I am open to all different kind of projects. Waiting for your projects :)

    Groups: Application Developers Alliance

    $33.33 /hr
    149 hours
    4.92
  9. Robert K.

    Robert K.

    Drupal Expert | 20+ Years Web Design Experience | Pittsburgh, PA

    United States - Tests: 2 - Portfolio: 3

    I have been designing/building websites for over 20+ years. It is my passion. I do it everyday. I love working with Photoshop, Drupal, HTML, CSS, PHP, and MySQL I am also the founder of a service called Drupal Aid (https://www.drupalaid.com/) that provides ongoing support and maintenance for Drupal sites, to keep your website updated and security patched on a monthly basis. I care about every project I take on as if it were my own. I am an honest time tracker and efficient at what I do. I am obsessive about my work, I am great at communicating, I am available to answer emails/calls/text messages at all hours, and I do things very quickly. I am fluent in English and I live in America (Pittsburgh, PA), which goes a long way. I will be a great choice to help you create your project. I am currently seeking website maintenance/management work and short term projects. My General Drupal Project features: - Git for version control - Drush for quickly managing Drupal modules - Private development server for clients to review progress - Custom theming or subtheming with Omega, bootstrap, zen, mothership, or adaptive - Simple to very advanced site configurations - Usage of great modules including (depending on project needs): Views, OG, Panels, Context, CKeditor, IMCE, DS, and many others - eCommerce with either Ubercart or Drupal commerce - Building special admin pages to make managing content easier - Standardized methods and workflow for installing, building, theming, deploying, and maintaining Drupal websites - Live Drupal hosting available if needed. Plus I listen to all the popular Drupal podcasts and read the Planet daily. My General Website Maintenance/Updating standards: - All projects are version controlled/backed up - Updates are done on a private dev server - Client approves all updates before pushing live Random facts about me: - I built my first website in 1993 and haven not stopped since. - I have been using Photoshop since version 3.0 (I still have the floppies) - I have a wife, 3 kids, and 3 cats - I produced and directed a low budget feature film. - I have a black belt in Tang Soo Do - I have been running a web design shop for over 10 years Some Pros to using me: - I live in the US, so timezone and communication won't be an issue. - You can call me on the phone - I manage lots of Drupal websites and have a streamlined approach to keeping them updated and security patched. - I care about all the projects I take on, so I won't let you down. Thanks for reading!

    $44.44 /hr
    93 hours
    4.93
  10. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00