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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 585 Customer support projects are completed every quarter on Upwork.


Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

Last updated: October 1, 2015
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Jennifer L.

Jennifer L.

Sole Proprietress and Entrepreneur

Canada - Tests: 4 - Portfolio: 4

My objective is to obtain home-based employment with the ultimate goal of moving to a remote location and working permanently from home. I have the following assets to offer your company; - 2 Year Post Secondary Diploma in Environmental Technology - Over 5 years experience as a Data Entry Technician with a 98% accuracy rating - Over 7 years experience in Customer Service with an exceptional track record for CSAT and meeting site requirements - Hard working entrepreneur who has been running a successful animal education company for the last 4 years.

90% Job Success
$16.67 /hr
97 hours

Guillermo D.

Guillermo D.

Web master, Wordpress + FrontEnd Developer

Uruguay - Tests: 3 - Portfolio: 3

4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!

93% Job Success
$18.89 /hr
1,085 hours

Elyceos G.

Elyceos G.

Customer Support/Virtual Assistant/Graphic Design/Web Development

Philippines - Tests: 10 - Portfolio: 15

I am a multi-skilled person seeking a fulfilling position in an industry that offers growth opportunities and allows me to utilize the skills I have obtained from trainings and work experiences. My skills set (not in order) : 1. Excellent customer service skills 2. PC system troubleshooting (Windows XP, Vista, 7, 8--remote access) 3. Drivers/software errors troubleshooting (remote access) 4. Malware removal/PC Tune-up (remote access) 5. Home/small office network setup (remote access) 6. Photo manipulation and enhancement 7. Graphic designing 8. Web Development 9. HTML, CSS, PHP 10. Telemarketing, phone, e-mail, chat support 10. Proficiency in MS Office Applications 11. Audio/Video Editing 12. Music Production

100% Job Success
$7.00 /hr
3,975 hours

Kelly N.

Kelly N.

Top Rate ~ VA Expert Support ~ & More ~ USA

United States - Tests: 3 - Portfolio: 8

I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

100% Job Success
$25.00 /hr
1,957 hours

Christopher L.

Christopher L.

Independent Contractor

United States - Tests: 9 - Portfolio: 1

Since I joined Upwork, I have established myself with jobs including PDF editing, technical support, ad posting, virtual assistant, product reviews, website content writing and transcription. As a professional engineer, attention to detail is very important to me. I am seeking opportunities related to the jobs I mentioned as well as other detail-oriented jobs. I also have experience in HTML, CSS, jQuery and JavaScript.

99% Job Success
$10.00 /hr
653 hours

Robert K.

Robert K.

Drupal Expert | 20+ Years Web Design Experience | Pittsburgh, PA

United States - Tests: 2 - Portfolio: 3

I have been designing/building websites for over 20+ years. It is my passion. I do it everyday. I love working with Photoshop, Drupal, HTML, CSS, PHP, and MySQL I am also the founder of a service called Drupal Aid ( that provides ongoing support and maintenance for Drupal sites, to keep your website updated and security patched on a monthly basis. I care about every project I take on as if it were my own. I am an honest time tracker and efficient at what I do. I am obsessive about my work, I am great at communicating, I am available to answer emails/calls/text messages at all hours, and I do things very quickly. I am fluent in English and I live in America (Pittsburgh, PA), which goes a long way. I will be a great choice to help you create your project. I am currently seeking website maintenance/management work and short term projects. My General Drupal Project features: - Git for version control - Drush for quickly managing Drupal modules - Private development server for clients to review progress - Custom theming or subtheming with Omega, bootstrap, zen, mothership, or adaptive - Simple to very advanced site configurations - Usage of great modules including (depending on project needs): Views, OG, Panels, Context, CKeditor, IMCE, DS, and many others - eCommerce with either Ubercart or Drupal commerce - Building special admin pages to make managing content easier - Standardized methods and workflow for installing, building, theming, deploying, and maintaining Drupal websites - Live Drupal hosting available if needed. Plus I listen to all the popular Drupal podcasts and read the Planet daily. My General Website Maintenance/Updating standards: - All projects are version controlled/backed up - Updates are done on a private dev server - Client approves all updates before pushing live Random facts about me: - I built my first website in 1993 and haven not stopped since. - I have been using Photoshop since version 3.0 (I still have the floppies) - I have a wife, 3 kids, and 3 cats - I produced and directed a low budget feature film. - I have a black belt in Tang Soo Do - I have been running a web design shop for over 10 years Some Pros to using me: - I live in the US, so timezone and communication won't be an issue. - You can call me on the phone - I manage lots of Drupal websites and have a streamlined approach to keeping them updated and security patched. - I care about all the projects I take on, so I won't let you down. Thanks for reading!

93% Job Success
$44.44 /hr
99 hours

Frederik Versonnen

Frederik Versonnen

Customer Service /Manager


Dear reader, Although I used to work as a event planner, I am looking to take a new direction. Therefore I am studying again. I am currently studying 3D Animation / Construction. Over the years I have worked as bartender, manager, party planner, and customer service assistant. I am fluent in both Dutch and English as I was raised in both languages. I have spent a fair amount of time abroad ex; Serbia, Egypt, UK, USA, Bulgaria, China etc... and am hereby cultured and acquainted with many varieties of people, cultures & religion. I graduated from ISB (International School of Belgrade) and jumped straight into work. I am a valiant, hard worker with a strong mindset a social persona, and am great with deadlines. I am quite the perfectionist in my personal life and therefore will strive for nothing less then excelence in my business life. I am great with an assorted amount of programs such as; - Microsoft Word - Microsoft Excel - PowerPoint - Cinema 4D - Maya Career goals; - Manager - Customer service - 3D designer / Animator - Business owner - Growing possibilities Thank you for reading. Yours Sincerely; Frederik Versonnen

$17.78 /hr
0 hours

Milan P.

Milan P.

Microsoft Computer Technical Support Expert and Virus Removal Expert

India - Tests: 7 - Portfolio: 3

Respected Sir , I have 7 years of experience in Technical support and customer support also . I have completed Microsoft certifications Also .About my Working experience have worked for Netgar,Belkin Hp and mcafee companies as Senior Tech Support Agent,Escalation Lead,Manager and customer service agent I can install Operating systems,configure printers usb and wireless,configure any router wireless and remove any viruses in minutes . I am good in removing Viruses,computer troubleshooting,printers,networking, any kind of work can do quickly .I am interested to work and can be much dedicated to your work and provide 100 % job satisfaction.I am very flexible with any shift and can also do overtime if required .. Currently working on remote desktop fixing computer troubleshooting issues from usa and uk clients and providing support over phone and Remote desktop with 100 % Resolution and satisfied customers I have the following skills * WINDOWS:- * Desktop Support. Currently Working with Us Tech Support and doing 1) Tune ups 2) Virus Removal 3) Wireless router/Modem Configuration 4) Pritner usb and wireless Configuration 5) Software Installation 6) Browser Hijack removal 7.) IP Camera Configuration , Etc .., Can Fix any kind of issues in computer troubleshooting working as Level 3 Technical Support Agent and Manager for Escalation leads . * Virus Removal Expert can remove manually and through registry . * Installation and trouble shooting of Windows 2000 Prof, Windows XP Prof / Home, Windows Vista, Windows 7 & 8. * Wireless Routers / modem Configuration * Networking Configuration * Printers Wireless Configuration and usb Installation . * TCP/IP Configuration. * DNS, DHCP Installation. * Create / manage User accounts and Groups. * Helpdesk Support. Thanks & Regards , Milan. Skype id : milancena

$5.00 /hr
0 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Emmanuel P.

Emmanuel P.

Web Developer/Project Manager

Philippines - Tests: 5 - Portfolio: 11

I am mostly online on Skype, so you can send me a message directly for any task or inquiry. From small task to development and design. I am a team player and I'd walk an extra mile to achieve my client's goal. I used to work with great programmers, supports who handle multiple customer at once and designer. I've also work with different clients and various task as well as a virtual assistant which makes it easier for me to understand any project requirements. - Convert PSD Website Template to CSS/HTML/Javascript File - Convert PSD to Joomla/Wordpress/Blogger - Code pages, files, test, debug and deploy website template Software Knowledge - Photoshop, Eclipse, DreamWeaver, Movie Maker, Notepad++, FTP Flash, Illustrator, MS Office Languages - CSS/XHTML, HTML5, PHP, Javascript Content management system (CMS) - Joomla, Wordpress, Interspire Website Publisher Platform - Twitter Bootstrap Operating System - Windows XP/Vista/7, Mac OS, Linux Ubuntu

100% Job Success
$5.56 /hr
155 hours