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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: August 1, 2015
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  1. Jonathan Albert Uy

    Jonathan Albert Uy

    FREELANCER

    Philippines - Last active: 5 months ago - Tests: 4 - Portfolio: 3

    I intend to do my best in any way I can and to be a responsible and efficient affiliate adhering to company's policies and standards. I've been working for almost 5 yrs now. Currently working in a BPO company current position is Recruitment Officer and Home Based Email Marketer. Also worked at a Lending and Investment Company. Also worked as a Graphic Designer. Handled phone calls for both inbound and outbound. Trained to handle interviews for applicants and interns. Encoder. Etc...

    $5.56 /hr
    1,149 hours
    0.00
  2. Shilpa Mathad

    E-mail marketing consultant | Wordpress | Support consultant

    India - Last active: 8 days ago - Tests: 7 - Portfolio: 2

    With over 8 years of support experience and after working with Major clients like Sony consumer Electronics USA, Constant Contact, BLI messaging, HonestMail.net and many more while on odesk, I can surely be an asset to your company. Below are my skillset that may help you decide my role in your company: > Support professional (chat and email) > Email Marketing Expert and Guru > Wordpress and web design > Industrial and consumer Electronics (online demo and troubleshooting) > Forum Moderator "Constant Contact, one of world's leading e-mail marketing companies, employed me for 3 years as a Tier II Support Engineer. Exceptional experience in Chat and Email support and quality assurance check which is ideal for a managerial position. I can make your business grow faster while providing world class support and be a part of your team in a long term position whereby being an asset to the company. Having vast knowledge in Electronics, Web development and knowing everything there is to know about Customer/Technical support, e-mail marketing., integration with Wordpress and Joomla, e-commerce checkout integration, Forum Moderator and so on. I can also help you kick start support domain in your company by ways like recruiting, staffing, managing resource and Operations Management. You really should click the "CONTACT" button right now so we can get started growing your business faster today.

    $8.00 /hr
    1,842 hours
    4.63
  3. Ralph Ervin De Venecia Ignacio

    Ralph Ervin De Venecia Ignacio

    Virtual assistant, Infomation Technology Expert, Networking, DataEntry

    Philippines - Last active: 2 days ago - Tests: 1

    I am fluent in Englsh both written and spoken, and can take on a wide range of tasks. I also have experience in Cisco networking and I am well oriented with Microsoft Word, Excel, Powerpoint, Java Programming, Data Entry and Adobe Photoshop. I can also work under pressure and can do multiple tasks and pass requirements on time.

    $3.33 /hr
    1,985 hours
    2.35
  4. Farzana Y.

    Farzana Y.

    Senior WordPress Developer and SEO expert, WordPress SEO, SMM

    Bangladesh - Last active: 1 day ago - Tests: 10 - Portfolio: 17

    ----------- http://farzanayasmin.com --------------- I'm Farzana Yasmin. I'm a WEB DESIGN/DEVELOPMENT AND SEO EXPERT. Here is my full details and work experience please review the site : http://bay-coders.com/farzana-yasmin/ I’m part of a local IT firm. I have 4+ years of experience in Wordpress, Graphics Design, Web Development, SEO/Sem/Link building/Traffic generation/Top ranking on Google. Now I have a little team at 4 members. I believe in high quality results and I do my best to deliver on-time work with great results for the client. For me, success comes after the completion of the project to the client's satisfaction. I am available in Skype and google hangout.

    $5.60 /hr
    1,830 hours
    4.63
  5. Jean Paul Paredes

    Jean Paul Paredes

    Tech Support,Virtual Admin,PHP,Autoit,VBA,Real-Estate,Data Entry,Grapx

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 14

    In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS) - 4 years as Computer layout Artist/Designer (Printing Press) - 2 years as Computer Graphics Artist/Designer (Advertising) - 2 years as Call Center Technical Support Representative - 9 months as Data Analyst (Promoted) - Online Admin or Virtual Assistant - Print Artist/Designer & Virtual Assistant doing calls to real estate prospects in the US - 3 months working as Technical Support Representative for a Canadian Web Hosting Company - Customer Service Representative for Online PC Solutions - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate - Data Encoder and Keyword researcher assistant - Ebook Proof Reading - Admin Assistant/IT/Dispatch Control/Transportation Services - Real Estate Excel Macro Programmer - Taxi reservation - Zendesk Ticket Support - PHP/MySQL Database Programmer (Beginner/Hosting Websites) - Website Developer - Excel Macro Developer/Programmer - Online Gaming Trainee/Administrator - Autoit, VBScript, PHP, Javascript programmer Skills: - Technical Troubleshooting - Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners, and more. - Use/operate both PC and MAC computers - Editing photos using Adobe Photoshop CS3 - Experienced user of Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Microsoft Excel, Microsoft Outlook - Handling technical calls. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Employee/Staff scheduler - Web Hosting Tier 1 Tech Support with basic Cpanel/Plesk. - Editing/updating product images online - Virtual Assistant - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar - Free Web Hosting with Cpanel - Free TK Domain - Basic PHP and MySQL - Paypal Integration and IPN - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE

    $5.56 /hr
    11,606 hours
    4.82
  6. Joffrey C.

    Joffrey C.

    Virtual Assitant/Travel & Tours Manager/Trainer

    Philippines - Last active: 24 days ago - Tests: 13 - Portfolio: 12

    I have developed and improved a wide range of knowledge and skills as a Customer Service Specialist, over the last 8 years. I have been continuously one of the Top Customer Service Specialist in the largest and best contact center here in the Philippines from Teleperformance, Sykes Asia, Convergys Philippines and Aegis People Support by providing services mostly on U.S. based companies. One of my career goals is to climb up the corporate ladder by working in an environment or different projects that would help me progress, maximize my time and skills, empower myself and at the same time earn money to help my family. I always strive for excellence in everything that I do by continuously learning, working hard, and improving myself on the work at hand. I am not only looking for a part time job or a one-time project but a long term stable work where I can build a long term business relationship and help the company to grow. My core competency lies in providing quality and compliant customer service and with client & operations management. I am seeking opportunities to improve my skills and help you build a very good consumer based relationship for you and your company. I also have some experience and was trained in the following areas: Developing Lasting Personal Effectiveness, Customer Focus in Action, Influencing Performance through Effective Coaching, People Management, Business Development Strategies, Travel and Tour services, Marketing and Advertising, Event's Organizing and many more. I have also extended my skills in learning SMM, Basic Wordpress edits, Web Design, Managing a Woo-commerce store, Trello Management, Dropbox, Basecamp and Managing Web Development teams. I have been working on freelance online jobs for the past 3 years and have already learned a lot of skills from data entry, web research, project management, recruitment, client management, administrative support, Wordpress edits and web development management and a lot more. I believe in continuous learning and doing my work with passion always striving for excellence in any endeavor that I do. I also believe in people management managing your people with utmost care but at the same time not losing your focus in achieving the goals with efficiency and objectivity.\

    $4.00 /hr
    1,406 hours
    4.73
  7. Stefan Spirkovski

    Stefan Spirkovski

    Zendesk Technical Support Specialist

    Macedonia - Last active: 1 month ago - Tests: 7 - Portfolio: 4

    I started to work as a IT support agent, just to try out something new, but then... I fell in love with this type of job. The communication with so many different customers, the art of getting their trust and satisfaction has been a alluring and main driving force for me, for the last 2 years. I love to learn new stuff (kind of addicted to it), and I do that quick and efficiently. With my educational background in IT, I have plenty of technical skills that would come in handy in various situations. I play exceptionally in a team environment, and I consider the team to be my family. I can handle all kind of stressful situations, and I get the best of it 99,9% of the time. I guarantee that if you make your choice to add me to your team or company will be 100% satisfactory.

    Groups: Pro Customer Service

    $16.67 /hr
    1,600 hours
    5.00
  8. Md Saiful Alam

    Md Saiful Alam

    Virtual Assistant,SEO, SMM, Ebay/Amazon, GA,WordPress,EmailMarketing

    Germany - Last active: 1 day ago - Tests: 6 - Portfolio: 25

    I have professional experience in Virtual Assistant, Ebay/Amazon service, Web Analytic , Customer Support, SEO (on-page and off-page optimization),Keyword Research, Basic WebDesign/Development, SMM, SEM, WordPress site building, eMail Marketing. I am skilled in Ebay/Amazon product research , listing and management. I do research to select SEO based product title in Ebay/Amazon to improve search engine visibility for your product. My services are as below : Ebay/Amazon SEO Ebay/Amazon Product Optimization Ebay/Amazon product Sells increase & Page Rank Product Purchase Ebay/Amazon Listing Ebay/Amazon product Uploading Product Photos Uploading Ebay/Amazon Product Listing and Optimization List of Amazon services Wishlist Ebay/Amazon product increase sells Rank Ebay/Amazon Product Ranking any Page to first page Ebay/Amazon Product Keyword Research. I have high speed internet connection (download speed 95 Mbps and upload speed 97 Mbps) at home, have my own pc to use anytime and have own space to work. I have the following characteristics: -detail-oriented -customer-focused -responsive -kind -hard-working I love the challenge to access the objective of the project and deliver the results proven evidence that marks a distinctive identity of my work for any project. My communication skills help me understand the project to the core and are thus an added advantage. I love client's satisfaction, honesty and hard work.

    $5.56 /hr
    2,869 hours
    4.92
  9. Mark angelo T.

    Mark angelo T.

    Phone/Email/Chat/Technical/VA Specialist

    Philippines - Last active: 1 day ago - Tests: 12

    Over the last 3 years, I have delivered great support experience to customers in different areas in the U.S. I have served different telecommunication accounts like AT&T and T-mobile and I also have some experience handling a financial account. Experienced in: Microsoft Word 2013, Excel 2013, Photoshop, Adobe Muse, MailChimp, Google Drive, Data Entry, Zendesk, Desk, Livechat, Microsoft Windows 8.1 and OS X Mavericks. Knowledgeable in: Microsoft Outlook, OneNote, Evernote, Search Engine Optimization, Wordpress, Slack, Email Marketing Basics, Dropbox, and Internet Marketing Basics. Tools: Desktop (Win 8.1), Mac-book Air and a stable internet connection.

    $5.50 /hr
    1,728 hours
    5.00