Customer support Freelancers

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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 849 Customer support projects are completed every quarter on Upwork.

849

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.66.

4.66
Last updated: June 1, 2015
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  1. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 19 hours ago - Tests: 12 - Portfolio: 4

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,248 hours
    4.99
  2. Roopesh Shrivastav

    Roopesh Shrivastav

    Software Project Manager, Scrum Master, PMP

    India - Last active: 19 hours ago - Tests: 3 - Portfolio: 3

    I am a PMP & ITIL certified Software Project Manager with rich experience in delivery management, team management, proposal writing, onsite co-ordination & hands-on software development (Java). I am a Sun Certified Java Programmer (SCJP). I also hold a Master's Degree in Computer Applications (MCA). I have worked both as an independent oDesk contractor and as a regular employee in top Indian IT companies. As part of my work, I have spent a total of around 2 years in USA in multiple trips and have a valid B1 visa. For last 2 years, I have worked as a Project Manager for a mid-sized software company at Bangalore, India - - Worked as full time PM for Program & Portfolio Management software suite of a major software product family. Oversaw daily Development & relevant QA work being done by Moscow, Ulyanovsk and Paraguay teams (24 people in total) through scrum meeting. Also attended to customer/urgent issues and prioritized Dev/QA work accordingly. - Helped completion of development of Financial Impact Analysis tool for customer's sales team - Monitored Test case automation work being done for another major software product. - Oversaw development of an in-house recruitment tool I freelanced on oDesk between 2009 and 2013, primarily working as 'Customer Requirements Manager' for a US-based software company. Work required contacting customers, obtaining & documenting software requirements, getting them developed and then validating deliveries before passing them on back to customer. I am currently available for hire for - - Driving & managing software projects using Agile (Scrum) or Waterfall methodologies - Software maintenance operational management - Team management (programmers/testers/administrators/managers) - RFP response & Proposal writing - Requirements gathering and analysis - UI/UX design plus hands on programming (Java/JavaScript/Database) - Project documentation and reporting

    $16.67 /hr
    5,525 hours
    5.00
  3. Danijela Jaredic

    Danijela Jaredic Agency Contractor

    Professor/Translator & Data Entry Specialist

    Montenegro - Last active: 19 hours ago - Tests: 6 - Portfolio: 4

    I'm not one of those people who are being satisfied with the simple things. In life I have learned to respect the deadlines, follow the instructions and use them to get to the best possible result. I do not accept a job solely for financial gain but because I want to improve and perfect my knowledges. From my employer I expect to provide me a totaly freedom, because a perfectionist like me knows very well how to do his job. I like to improve myself everyday, learn unusal and non common things. My biggest passion are languages. I am fluent in Italian, English and Spanish. I'm a professor of Italian and Spanish and I have a strong desire to prove myself. I would like to open language school, which will be dominated by Italian and Oriental languages​​, above all Hindi. I have extensive experience in translation and I'm a person that will meet all your expectations in terms of translation. I speak Italian from the age of seven and the majority of Italian speakers do not believe that I was not born in Italy. This is a brief summary of my experiences and expectations, and you should contact me if you are offering a job in the field of Italian language. My primary interest is the Italian language but I'm also interested in jobs like: data entry, administrative support, blog writing, article writing, virtual assistent, web design, autoCAD modelling etc. My expressed qualities are optimistic spirit, communication skills, accuracy and extraordinary verbal skills.

    Associated with: Virtual Translation Solutions

    $22.22 /hr
    4,710 hours
    4.99
  4. Kelly N.

    Kelly N.

    Top 10% ~ VA ~ Expert Support ~ WordPress Web Master ~ & More ~ USA

    United States - Last active: 4 months ago - Tests: 3 - Portfolio: 8

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.

    $33.33 /hr
    1,957 hours
    4.65
  5. Jennifer S.

    Jennifer S.

    Data Entry/Clerical Specialist - Available Immediately! 15+ Yrs Exp!

    United States - Last active: 11/07/2013 - Tests: 7 - Portfolio: 2

    I have an extensive administrative and clerical background, coupled with high level of knowledge of the Microsoft Office Suite applications and customer service skills. I am looking for a work-at-home opportunity that will utilize my experience and skills to assist you with your company's needs.

    $16.50 /hr
    2,846 hours
    4.98
  6. Camielle Lawson-Livingstone

    Camielle Lawson-Livingstone

    Admin & Personal Assistant w/ Customer Service background (9 years)

    United States - Last active: 1 day ago - Tests: 10 - Portfolio: 1

    I have 9 years of solid Administrative and Personal Assistant skills that include expert levels of familiarity with most Microsoft Applications, Business phone applications and software systems, private business software and mainstream software. Excellent Phone and Writing skills as well as Advanced Computer skills which are guaranteed through yearly testing and taking classes on new applications. I am a proofreader for several published authors, as well as a participant in several creative writing classes just for fun. Writing is a passion I have not been able to devote myself to properly until the last two or three years but I have been in AP Writing and English classes from 2000 and have continued taking advanced creative writing classes as often as I was able. I have loved every minute of it and would like to pursue my writing on a more professional level. In addition I am excellent with both Adobe Photoshop and Illustator. I compete on several different sites for fun with logos, buttons , characters, banners, stationary and other similar designs having been purchased from me. I would love to help your company in any way that my skills could be useful. My Portfolio link is: http://photobucket.com/cdlportfolio

    Groups: Application Developers Alliance

    $14.44 /hr
    3,264 hours
    4.71
  7. Heather G.

    Heather G.

    Data Entry, Writing, V.A. ~ I get the job done right and on time.

    United States - Last active: 1 day ago - Tests: 9

    I am a native english speaker with many years of experience in general office work. I can run a wide range of computer programs and can pick up new ones with out problems; So it doesn't matter if you use MS Office, Open Office, or Google Docs I can get the job done. I specialize in administrative tasks, such as data entry, web research, and transcription, but can get just about any job done. I am always online with a high-speed internet connection and would be happy to discuss any openings that are available. Please see my website at, www.HeatherGosney.com

    $19.00 /hr
    5,441 hours
    4.91
  8. Eman Younis

    Eman Younis

    Graphic Designer, Editing, Data Entry, SMM Expert

    Pakistan - Last active: 22 days ago - Tests: 16 - Portfolio: 24

    30+ successful projects and 1100+ hours on Odesk is a proof of my quality and satisfied clients and counting. My objective is to provide quality project under the given time. Higher client satisfaction is my ultimate goal to achieve and will be providing the quality service in the future as well.

    $11.11 /hr
    1,164 hours
    4.70
  9. Hyrold J.

    Hyrold J.

    General Virtual Assistant/ACSR/ Call Center Specialist

    Philippines - Last active: 19 hours ago - Tests: 2 - Portfolio: 9

    I am in the outsourcing industry for almost 4 years going from voice to non-voice accounts. "I am the best english speaking, hard working and honest, striving to satisfy each and every client" Several challenges occurred but good thing I was able to get the hang of it. During my voice accounts, I was able to satisfy my customers providing them customer satisfaction equipped with abilities and responsibilities of being a good customer service. In line with this, I also make sure that for my outbound clients I could always provide them highly qualified hot leads and over reach our quotas. As a web dev, I always make sure that I always provide the latest application that would satisfy my client's needs same with my SEO clients. The best for all!

    $5.00 /hr
    2,916 hours
    4.98
  10. Caleb Long

    Caleb Long Agency Contractor

    Customer Support with Weebly

    United States - Last active: 4 days ago

    I have spent a good portion of my time designing websites for clients using HTML, CSS, and JavaScript. I've also done a good amount of work with Java, including the full development of an Android Application. My experience with the aforementioned has landed me a job with Weebly, a self-serve website design service. My work at Weebly has improved my customer relations skills, as well as my knowledge with HTML, CSS, and other formatting languages. Prior to my employment at Weebly, I led the technology aspect of Schrier Rentals, a housing rental company. My duties included designing the website, creating Craigslist ads (for open houses), and redesigning all legal documents. Some of my other skills include an in-depth knowledge of Microsoft Office 2013 (Word, Powerpoint, Excel, Access), hardware diagnosis, project management, music theory, and small engines.

    Associated with: oDesk Payroll

    $27.78 /hr
    1,967 hours
    5.00