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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 8 Process improvement projects are completed every quarter on Upwork.


Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.67.

Last updated: October 1, 2015

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Alexander Kozlov

Alexander Kozlov

Top level professional Architect and SW engineer

Russia - Tests: 21 - Portfolio: 5

Make things done! I'm a professional C/C++ developer with more than 12 years of experience. I have been working both for a companies from Fortune 500 list, and a small local companies. My core competency lies in the world of mobile applications, SaaS and PaaS, desktop software and games development. I love to do my work right and really enjoy being respected for the things i do.

96% Job Success
$55.56 /hr
1,772 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Grigorijs Akimovs

Grigorijs Akimovs

Operations Manager / Project Manager

Germany - Tests: 5 - Portfolio: 14

Results-oriented, analytical Operations Manager and Project Manager with over three years of experience in leading a team of financial researchers. Recognized for ability to identify deficiencies and potential opportunities. Optimized processes and automated systems that enhanced quality, and increased productivity. Noted by senior management for hands-on approach, analytical thinking and problem solving skills. 7 years of experience in financial services industry 4 years of experience in operations management 3 years of experience in project management 3 years of experience in web design and advertising agency I have proven myself to be able to adopt to new environment very quickly with ability to organize and prioritize tasks effectively and efficiently. My written and spoken communication skills are performed in a way that achieves the desired goal. I am highly motivated and results driven person with attention to detail and quality. I understand technology and technology understands me.

100% Job Success
$22.22 /hr
4,027 hours

Dmitry B.

Dmitry B.

Product Manager, Agile Project Manager

Ukraine - Tests: 1 - Portfolio: 5

Professional Product Manager with more than 7 years of project and product development. Interested in: ~ creating Minimum Viable Product. ~ Developing and managing Software as Service products (SAAS) ~ Developing and managing Multi-platform products e.g. web, iOS and Android clients for one product. ~ Product wireframes and use cases definition. ~ User stories and backlog creation or review and assessment. Top Accomplishments: ★ Work as part of Product Management teams for 15 Products. ★ Real experience with developing and managing the multi-platform products. ★ Experience in such domain areas as Web Security and Cyber Security, Taxi booking apps, Restaurant systems, Talent evaluation and recruiting platforms, Shipping and Delivery apps, CRMs mobiles apps, Collaboration and Video conferencing platforms, Search engines, Game portals. ★ Managing large and small international and outsourced engineering projects and teams. (10 projects, 14 teams). ★ Experience with various technologies like ruby on rails, java, c#, php, objective c, javascript Expertise details: - 3 years of IT Executive experience as CEO, CTO and Director of Engineering. - 5 years of proven experience using Scrum and applying Agile principles and practices as Agile consultant, Agile Project manager or Scrum master. - 7 years of IT Management experience as Project manager, Delivery manager or Senior project manager. - 10 years of IT technical experience.

60% Job Success
$31.11 /hr
171 hours

Swati P.

Swati P.

Expert Business Analyst, CBAP, BA Trainer, Process Improvement, Agile

India - Tests: 13 - Portfolio: 10

Seasoned Business Analyst, Certified Business Analysis Professional™ (CBAP®), Business Analysis Trainer and CBAP CCBA Trainer and practicing Process/BPM Consultant with extensive IT/Business experience across global clients from varied industries and size). Experience of working across many parts and cultures across the globe such as the U.S., U.K., India, Germany and Australia. I have trained several batches (individuals or small batches) of students from the US, UK and India. I have also trained large size batches from multinational management consultancy and technology services. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.

83% Job Success
$45.00 /hr
1,742 hours

Vasilios K.

Vasilios K.

Visual Basic/Excel Expert

Canada - Tests: 1

Efficiency Specialist Expert in Microsoft Excel / VBA / Macros. Also a business professional with experience in retail, process mapping, process design and system automation. I complete all projects in a timely manner and ensure full satisfaction of every one of my clients. I believe that with the right tools, there is always a more efficient way of doing any job. With that I am continually setting the new standard for which companies operate. I am devoted to increasing efficiency and lowering costs for businesses of all sizes.

$55.00 /hr
0 hours

William Paul Dwinell

William Paul Dwinell Agency Contractor

Expert Graphic Design / Experiential Content Development

United States - Tests: 3 - Portfolio: 2

Dear Client, I am an accomplished designer / developer with a unique creative vision complimented by a powerfully diverse skill-set - all bound by strong high quality standards. I extend my expertise and skills as a digital media artisan for the completion of your project. I am committed to deliver the best product possible and results you are happy with. I offer to you the following: * High-end professional creative services * 15 years experience in... * Graphic design (print and web) * Corporate ID * 3D modeling * 2D/3D compositing * Photo manipulation * User Interface design * Sketch-to-prototype conceptualization * Work-flow process optimization * Video Editing * Audio editing I will bring your concepts to life: * Uniquely diverse skill-set * Creative outside-the-box vision * High standard of quality * Functional and attractive design * Experienced in all digital mediums Expert Level Competency: * PhotoShop * Illustrator * SketchUp * Augmented Reality * Graphic redesign * Mac / PC platforms Call to action Hire me for your next project. Let's set your project in motion to make make your vision a reality! I appreciate your time and consideration! Paul Dwinell Artisan of Design

Associated with: Experience Crafters

$38.89 /hr
261 hours

Ma Cheryll Gavilla

Ma Cheryll Gavilla

Business Analyst/Manufacturing Engineer

Australia - Tests: 1

A Bachelor of Computer Engineering degree recognised by Engineers Australia, with 6 years' experienced working as a Product Development/Process Engineer and 2 years’ experience as Business Process Analyst. My skills include: Product Development/Process Engineer -Developing technical drawings including work orders, bill of materials and process flowchart to deliver excellent quality of products -Coordinating with Sales, Quality Control and Production department to formulate process improvement and increase productivity -Negotiating with Customers and Suppliers through business meetings Business Process Analyst -Implementing policies and procedures to standardize process -Coordinating and managing requirement definition, Gap Analysis and requirement management across the delivery lifecycle -Executing User Acceptance Testing (UAT) My roles have required technical skills, keen attention to detail and strong communication skills to negotiate with customers and suppliers.

$10.00 /hr
0 hours

Willi Melkov

Willi Melkov

I have a degree in informatics and run a small business.

Germany - Tests: 3 - Portfolio: 2

I invest 100% of my time in WORDPRESS ONLY. I have build many websites that actually WORK. My websites are always 100% in terms of its functionality as well as on the promised deadline. Last 5 years have built up an extensive skill-set which allows me to tackle any Wordpress related project and problems. Even though I am using hooks and filters on the child theme to keep the original theme unchanged, I try to avoid as much hard coding as possible. Its harder to maintain a website for the clients which rely on hard coding - as well as the plugin compatibility. I am EXTREMELY reliable, ALWAYS on time, I hit all the deadlines and I will always do as I promised. I am always reachable at the accepted times. My hourly rate is very low due to my lack of "upwork-experience", yet I have alot of real life work experience while I was a teamleader of a UI/UX team which focused on Wordpress.

$16.67 /hr
0 hours

Christine Busary

Christine Busary

Senior Website & App Developer

Australia - Tests: 2 - Portfolio: 5

Over 5 years experience providing web design service to Australian companies across a range of industry's such as Accounting, Finance, Consulting, Health and Beauty, Automotive and Non-for-Profit to name a few. Experience working closely with clients to understand clients design requirements to develop a design that is relevant, aesthetically pleasing and user friendly. Over 3 years experience working with and managing a web development team to deliver web based platforms for client companies. Complexity ranges from simple multi-page websites and e-commerce websites to complex database driven platforms and large e-commerce platforms with thousands of products. Management of deliverables through project life cycle through application of project management methodologies and core project management principles. Over 5 years experience working as a Business/Process Analyst. Working on a variety of large scale projects with Australian big 4 banks across software development and process improvement. Capturing system requirements, documenting use cases, capturing and documenting process information and process maps, stakeholder management are some of the key areas I have solid applied experience.

$20.00 /hr
0 hours