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Process improvement Job Cost Overview

Typical total cost of Upwork Process improvement projects based on completed and fixed-price jobs.

Upwork Process improvement Jobs Completed Quarterly

On average, 10 Process improvement projects are completed every quarter on Upwork.

10

Time to Complete Upwork Process improvement Jobs

Time needed to complete a Process improvement project on Upwork.

Average Process improvement Freelancer Feedback Score

Process improvement Upwork freelancers typically receive a client rating of 4.71.

4.71
Last updated: September 1, 2015

Popular Process improvement Searches

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  1. Alexander Kozlov

    Alexander Kozlov

    Top level professional Architect and SW engineer

    Russia - Tests: 21 - Portfolio: 5

    Make things done! I'm a professional C/C++ developer with more than 12 years of experience. I have been working both for a companies from Fortune 500 list, and a small local companies. My core competency lies in the world of mobile applications, SaaS and PaaS, desktop software and games development. I love to do my work right and really enjoy being respected for the things i do.

    $55.56 /hr
    1,772 hours
    5.00
  2. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  3. Grigorijs Akimovs

    Grigorijs Akimovs

    Operations Manager / Project Manager

    Germany - Tests: 5 - Portfolio: 14

    Results-oriented, analytical Operations Manager and Project Manager with over three years of experience in leading a team of financial researchers. Recognized for ability to identify deficiencies and potential opportunities. Optimized processes and automated systems that enhanced quality, and increased productivity. Noted by senior management for hands-on approach, analytical thinking and problem solving skills. 7 years of experience in financial services industry 4 years of experience in operations management 3 years of experience in project management 3 years of experience in web design and advertising agency I have proven myself to be able to adopt to new environment very quickly with ability to organize and prioritize tasks effectively and efficiently. My written and spoken communication skills are performed in a way that achieves the desired goal. I am highly motivated and results driven person with attention to detail and quality. I understand technology and technology understands me.

    $22.22 /hr
    3,877 hours
    4.87
  4. Kelli S.

    Kelli S. Agency Contractor

    IT Consultant - Strong Technical AND Business Results - BSE and MBA

    United States - Tests: 5 - Portfolio: 11

    I am an engineer, project management professional, business professional and entrepreneur with more than 16 years of experience in information management and technology. I have extensive multi-disciplinary experience in strategic planning, business analysis, project management, systems engineering and design/test, and, human resource management. I am also a hands-on developer with 6+ years of client-facing systems integration and coding experience. I have been the project manager for multi-million dollar projects for Fortune 100 companies. I have also managed and implemented projects for one-person SMBs. Industry vertical experience includes: hi-tech, media, healthcare, government, legal, auto, financial/insurance, education, consumer product goods and aviation. I have an excellent blend of business, technical and creative experience. I also possess excellent analytical, written and oral communication skills. I'm seeking a wide range of business, technical and/or creative opportunities.

    Groups: salesforce.com

    Associated with: A-Assist-Integration, LLC

    $48.99 /hr
    1,670 hours
    4.99
  5. Yogesh Kumar

    Yogesh Kumar

    Project Manager

    India - Tests: 4 - Portfolio: 6

    Ethical and Dependable full time Freelancer. Freelancing experience 2000+ hours, Project Management 11 yrs. In last 17 years I have worked on 75+ projects based on web technologies and desktop applications. I am PMP trained and Prince2 certified. I am very comfortable with Agile Methodology. I have managed multiple projects simultaneously with team size ranging from 5 engineers to 70 members comprising of developers, designers, testers and support engineers on multiple diversified technologies. For last 11 years I am part of management teams and reporting to CEOs and Directors. Aspects like maturity and integrity are inbuilt in my nature and by default in practice. Have worked in USA, Belgium and Singapore for three years as contract programmer so comfortable with English Language and different cultures SUMMARY As a Project Manager some of the technologies I have managed the projects on are Magento, Wordpress, Inershop, Sharepoint, Java, JSP, ASP .NET, C++, Delphi, ESRI Arc GIS, Map Server, Unix, Linux, Oracle, Sybase, Synchrony API Tools - MS Project, Asana, JIRA, Visio, Pencil Evolus, Highrise, Zendesk, FTP, Word, Excel, Power Point, , Dropbox, Google doc, CVS, ODBC, Rational Rose, various bug trackers, and office tools. Domains worked on - E-Commerce, Consulting Projects (Web sites, Products, IT Applications) GIS, Telecommunications, HR - Hiring and Admin Language and Culture - Have worked in USA for three years - IBM Southbury CT, UTC Hartford CT, Bank Boston San Francisco CA, Moneysuite Missoula MT and Intel Portlan OR. Also worked in Belgium and Singapore. Good exposure of English language and Multiculture environment. PROJECT MANAGEMENT - Simultaneously Managed multiple projects at multiple locations spanning from 6 weeks to one year. Max team size handled 70 people. - Prepared project management plans, business documents and used Agile and traditional methods. - Managed resources like - developers, designers, UI experts, testers and QA members (in-house and virtual both) - Resolved client's technical queries, suggested technical solutions and involved in technical discussions - Segregated requirements, sequencing, identifying phases, modules - Assigned and tracked the activities, budget, risks, issues, dependencies, actions, scope, change requests , defects and customer feedback - Prepared project documents - SRS, Requirement Trace Matrix, Design Document, Test plans, Test Cases, Code review, Installation guide, User Manual - Published the status reports to stake holders (Client, Directors, CEOs) - Coordinated among QA team, development team and user acceptance teams at client site and streamlined the inter group communication - Planned and tracked the hw/sw, human resources, hiring , performance evaluation, training plans - Set up and administration of an offshore team e.g. travel plans, sitting plans, local expenditure approvals, leave plans, resource rotation, infrastructure management, timesheet etc. - Enforced quality initiatives CMMI practice, facilitated the audits and tracked the non conformance till the closures - Participated in continuous improvement initiatives of HR, Facility and Support departments ACHIEVEMENTS - In Adapt set up a new Sharepoint practice starting from 6 developers to 45+ developers for SP websites and applications. Also engaged 20 resources onsite with clients at the locations - Middle East, Malaysia and South Africa - Set up an offshore team for Nucleus Singapore –beginning with 9 engineers to 25 engineers - Successfully set up Product Engineering Department for Tele Atlas– beginning with 7 engineers to 34 engineers - Successfully managed the distant teams for Nucleus in Singapore, for Sapient in UK, for TeleAtlas in Belgium and Virtual team for Pushpresslabs in Philippine, Bangladesh, India and Boston ACADEMIC WRITING - Written 50 Articles on various PMBOK concepts - Delivered power point presentations on college Statistics, Function Point Analysis, Time sheet management, Agile Practice, CMMI Concepts - Associated with K12 Mathematics and Statistics

    $25.00 /hr
    988 hours
    4.74
  6. Sally William Ibrahim Awad

    Sally William Ibrahim Awad

    Scrum Product Owner, Solution Architecture & Lean Process Improvement

    Egypt - Tests: 9 - Portfolio: 9

    19+ years of proven experience in both IT solutions project and product management. Including: 5+ years as Agile Scrum Product Owner. Focus on building IT systems solutions to improve business efficiency and productivity, working closely with the client to examine existing business models. processes and flows of data, discussing the opportunities for improvements with the client, and designing the suitable software solution that satisfy the business needs. Ability to use both Agile or Waterfall methodologies for managing Software Development Cycle with a wide variety of tools. Extensive experience in managing software development cycle ( + 85 Projects) for SaaS, web, mobile, and desktop devices in various Business sectors with proven Leadership skills and motivating teams to achieve projects and business objectives. Equipped with Lean Six Sigma Black Belt Professional certificate with extensive experience in business process modeling , documentation ,assessment, reengineering/ improvement, and automation . I believe that may strengths are customer focus ,achieving open communications, maintaining positive relationships, converting conflict and challenge into success, facilitating consensus and commitment, ensuring accountability, promoting progress and feedback, and expanding and adapting agile techniques for maximum effectiveness – all of the above while working with culturally diverse teams, since it is my believe that diversity is a strength. I am a modeler of business processes using the process/workflow software to create process models which can be simulated, analyzed, and even executed directly by the business,helping the business executives in decision making by modeling/simulating “what-if” scenarios. I am usually perform the following on any traditional software development project: 1. Scope the system. Work with key project stakeholders and business people to formulate and communicate the business vision for the project, map out initial requirements and the scope of the project. 2. Interpret business Processes and needs. work with project stakeholders to translate their requirements into something that developers can understand as well as to translate the resulting questions that the developers have into something the stakeholders can understand. 3. Translate technical issues. Breaking down technical and architectural complexities so that project stakeholders can easily understand any issues that crop up. Explain what the developers are doing and why they need to do it, including explanations. 4. Spell out the project details and requirements. work with project stakeholders to identify, model and then document their requirements and business domain details. 5. Test and validation. Work with project stakeholders to validate their requirements and analysis models via techniques such as reviews, walkthroughs and play acting,writing user acceptance test (UAT) cases and be a liaison between project stakeholders and testing team during UAT. 6. Represent project stakeholders throughout the process. the developers treat the BSA as the 'customer' from which requirements, domain information and business priorities are provided. The BSA, in turn, will work with the stakeholders to obtain information and to verify decisions. My responsibilities are to: 1- Identify and model process requirements using Visio , Itp-commerce and I grafx tools 2- Identify and model data requirements 3- Identify business rules requirements ; and test requirements which includes many levels of testing. 4- Manage requirements 5- Help scope the project 6- Write use cases 7- Improve business processes 8- Design screens (or prototypes) 9-Write system technical specifications 10- Determine benefit/cost 11- Lead and manage projects Skills and Competencies · Strong writing skills · Strong logical and analytical skills · Excellent oral and written communication skills · Proficient skills in process and project management Using Agile and Scrum Methodologies · Practical knowledge of Scrum ,Six Sigma, Lean or other process improvement methodologies · Proficient System Analysis and Critical thinking skills · Strong knowledge of industry best practices · Proficient PC skills · MicroSoft Word .Excel, PowerPoint & MicroSoft Project · Database applications like Access, SQL · Strong knowledge of Screen Mockups like Balsamiq, Visio, Smartdraw · Excellent customer service skills · Strong presentation skills Please Review also My LinkedIn Profile :http://eg.linkedin.com/pub/sally-william/22/b84/9bb

    $38.89 /hr
    3,918 hours
    4.90
  7. Swati P.

    Swati P.

    Expert Business Analyst, CBAP, BA Trainer, Process Improvement, Agile

    India - Tests: 13 - Portfolio: 10

    Seasoned Business Analyst, Certified Business Analysis Professional™ (CBAP®), Business Analysis Trainer and CBAP CCBA Trainer and practicing Process/BPM Consultant with extensive IT/Business experience across global clients from varied industries and size). Experience of working across many parts and cultures across the globe such as the U.S., U.K., India, Germany and Australia. I have trained several batches (individuals or small batches) of students from the US, UK and India. I have also trained large size batches from multinational management consultancy and technology services. My objective is to continue excelling as Senior Business Analyst/Consultant while adding value to my clients during various phases of a project such as: • Extensive interaction with key stakeholders like users, senior leaders and vendor representatives. • Keeping tabs on governance/quality of organization-wide RFPs/requirements from various application domains, while functioning as the lead on requirements management process team • Active participation and contribution in stream leader meetings • Planning and actively participating in various workshops on solution concepts, scope, requirements analysis and detailed level functional requirements, gap analysis and design • BPA (Business Process Analysis) and improvement. Creation of As-Is end-to-end process maps highlighting the key processes, data(domain) models, rules and improvement opportunities • Creation of extensive documentation of requirements (new/enhancements) in the form of data and business process models, dashboard designs, use cases, user interface models (wireframes/mock-ups) or screen definitions, worksheets containing critical information like user groups and performance requirements • Assisting IT staff (including outsourced teams) in technical design, testing strategy, test case reviews/testing/QA. Creation of acceptance tests on behalf of business teams • Active participation in overall project planning, status tracking, document control, traceability and post closure activities • Extensive QA/testing and reviews of partner integration B2B transactions (data) to ensure those are per specs • Creating Message Implementation Guides (MIGs) for various interfaces including critical business processes related to Advance Shipment Notice (ASN/ 3B2) and Milestone updates (3B3)s • Designing client specific BPM Methodology based on industry best practices • Training and mentoring in the area of Business Analysis, CBAP-CCBA exam preparation, BPM/BRMS, Quality guidelines and process expertise. Successfully trained batches in the US, Canada and India • Member of Business Process and Data CoE (Centre of Excellence) team for a top tier client’s eBusiness team Professional Highlights: • Over the past 17 years , I have worked in all stages of SDLC, using different methodologies such as waterfall, agile, incremental. During all these years, I have contributed in wide variety of engagements as Business Analyst. I have in depth knowledge of BABOK framework. • I have specialized expertise in process improvement areas such as Business Process management Systems(BPMS), Business Activity Monitoring (BAM), Business Rules management Systems (BRMS), EAI and B2B based integrations. • I have worked with several US, UK and Australia based MNCs (such as Motorola, Genworth Financial, Capital One, British Telecom to name a few) on various IT engagements. While building my career expertise, I have lived and worked in India, U.S., Australia, U.K. and in Germany. As part of my odesk based consulting I have worked with several diversified clients located across U.S. Canada, Australia, Sweden and Dubai. • I have wide variety of business domain experience such as end to end Supply Chain, Trading, Insurance, Risk, Telecom, Performance Monitoring, in general web based systems, and ERP processes related to Sales, Inventory, Purchase and Logistics. I have also worked in the same role with small scale businesses as well, plus I have experience creating a small b2C online business setup. • Come from very strong technical and engineering background. Primary specialties include cloud computing, SOA and web-services, J2EE, client-server, .NET • I am certified NLP Practitioner from Australia and have skills to train/coach on the same as well. • Last but not the least- I have worked with global teams in completely remote model or partly remote model successfully for almost 5 years altogether. I have managed to do so successfully with regular communication and sharing updates, using remote access tools such as VPN, skype, teamviewer, GotoMeeting, WebEx along with appropriate preparation for the meetings and presentations. And yes, of course with help of great teams I have worked with.

    $45.00 /hr
    1,742 hours
    4.99