BPO Call Center Freelancers

Browse BPO Call Center job posts for project examples or post your job on Upwork for free!

BPO Call Center Job Cost Overview

Typical total cost of Upwork BPO Call Center projects based on completed and fixed-price jobs.

Upwork BPO Call Center Jobs Completed Quarterly

On average, 16 BPO Call Center projects are completed every quarter on Upwork.

16

Time to Complete Upwork BPO Call Center Jobs

Time needed to complete a BPO Call Center project on Upwork.

Average BPO Call Center Freelancer Feedback Score

BPO Call Center Upwork freelancers typically receive a client rating of 4.17.

4.17
Last updated: May 1, 2015

Popular BPO Call Center Searches

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  1. Marx Melencio

    Marx Melencio

    Multi-Lingual Call Center and Multimedia Marketing Consultant

    Philippines - Last active: 1 day ago - Tests: 1

    I'm Marx Melencio, founder and marketing communications strategist of our 9-year old global ICT consulting company, Grayscale Business Consultancy & Marketing Services. We are a certified Microsoft Partner and have two Manila-based head offices and nine provincial city offices here in the Philippines. We operate a multi-lingual call center with professional teams of sales representatives, customer support agents and remote PC technician specialists. We support English, Japanese, German, French, Spanish, Arabic, Russian, Malay and Chinese. We also operate multimedia marketing consultancy departments with teams of professional writers for onsite and offsite content, software programmers, Web developers, graphics designers and PPC / SEO / SEM / social media marketing specialists. Our multimedia marketing departments support English and Japanese. Here are some of our notable achievements: *** In 2007 -- We helped the carrier product of our Canada-based corporate client to be globally recognized as the WORLD'S BEST SELLING MICROSOFT WINDOWS OPTIMIZATION SOFTWARE of the YEAR; *** In 2008 -- I was recognized by our national government and our country's presidential consultant on business as the MOST INSPIRING ENTREPRENEUR of the PHILIPPINES; and *** In 2010 -- We helped the website of our Malta-based corporate client to be globally recognized as ONE of the TOP 20 TECHNOLOGY WEBSITES of the YEAR. Contact us now for your projects...

    $85.56 /hr
    20 hours
    5.00
  2. Eliezer S.

    Eliezer S.

    Google Map Specialist / Contact Search/ Data Entry / Customer Service

    Philippines - Last active: 19 hours ago - Tests: 9 - Portfolio: 6

    Experienced in Google Maps, Google Earth, Lead Generation, Contacts Search, Web Research, Microsoft Excel Applications, Google Docs., Customer Service and Various Administrative tasks. I am fast learner, very focused on my work and able to deliver task/work efficiently and effectively without compromising the quality of the result . My aim is to build long-lasting relationship with clients. I have a very keen eye for details and has the ability to perform multiple tasks effectively and efficiently.

    $8.89 /hr
    2,654 hours
    5.00
  3. Elna J.

    Elna J. Agency Contractor

    International Business Development Manager / Research and Risk Analyst

    United States - Last active: 7 days ago - Tests: 3

    ●Over 6 years of business development experience in supply chain improvement, purchasing, inventory management, supply chain analysis, and sales. ●Knowledgeable in creating business processes that can increase revenue, minimize spending, and improve employee efficiency. ●An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

    Associated with: TeleXtra BPO Support- telextrabpo@gmail.com

    $20.00 /hr
    0 hours
    5.00
  4. Danielle Alvin M. Ladiao

    Danielle Alvin M. Ladiao

    Data Entry Specialist/Web Research/E-mail/Chat Support/BPO/Call Center

    Philippines - Last active: 08/21/2014 - Tests: 11 - Portfolio: 8

    Looking for part time/full time online jobs.Had worked in several Business Process Outsource companies for years (mainly as a Data Entry Specialist and Web Researcher). After many campaigns, I still enjoy facing new ideas and building good relationships with clients. My goal is to accomplish assignments with accuracy and in a timely and professional manner. By means of honesty, trust and communication then a throw in dedication, everything will fall into place. And that's one thing you can count on me :) So hope to join you in your journey to success!

    $4.44 /hr
    0 hours
    4.53
  5. Jhunnabel E.

    Jhunnabel E.

    Customer Service and Technical Support Specialist

    Philippines - Last active: 2 days ago - Tests: 10 - Portfolio: 1

    Ease and willingness to learn, responsible, creative, with initiative and punctuality. I accept with pleasure the challenges and goals that your organization could assign me, with good interpersonal relationship skills. Ability to work in teams and work under high pressure so as to solve problems efficiently and achieve the goals set by the company and my work group.

    $3.33 /hr
    1,850 hours
    5.00
  6. Anna Mae Galino

    Anna Mae Galino

    IT Professional, Translator, Graphics Designer, Customer Service Rep.

    Philippines - Last active: 15 days ago - Tests: 10 - Portfolio: 7

    -2 Years of experience with high profile technology companies including SPi Global, Inc. -Competent at managing responsibilities in a high-volume atmosphere -Skilled at interacting with customers of all socioeconomic backgrounds -Hard worker, quick learner, and ability to assume responsibility -Ability to work in a fast-paced, intense environment smoothly -Talented in problem solving and office system design -Meticulous worker; attentive to quality and detail -Committed to providing total quality work -Strong skills in organizing workflow, ideas, materials, people -Proficient in the use of computers

    $11.11 /hr
    1,048 hours
    4.93
  7. Jeral Mediante

    Jeral Mediante

    Virtual Assistant / Emailer / Appointment Setter

    Philippines - Last active: 1 month ago - Tests: 4

    I am Jeral Mediante, 27 years old, a former student of Pilgrim Christian College taking up Bachelor of Science in Secondary Education Major in English. Since 2007, I have worked in several BPO companies in Bangkok, Thailand and in the Philippines mainly doing Customer Support, Telemarketing and Email handling. For over 7 years I have mastered different skills such as doing Appointment Settings; Email Handling; Chat Support and other pivotal tasks done by a Virtual Assistant. I can independently work and I value integrity. I am open to learn more about other jobs in Odesk. However, I'm pretty sure most can be easily done since I have been working in an actual office before using different softwares and tools.

    $7.00 /hr
    0 hours
    5.00
  8. Elton Mwang'ombe

    Elton Mwang'ombe

    Team Leader Customer Service/Contact Center Head

    Kenya - Last active: 2 months ago - Tests: 5

    My objective is to work in an organization where I can develop my career and contribute to help individuals and the society and enhance their capabilities. I hope to grow with the impeccable information the company will provide me with. I would love to be involved immensely with its operations. I am a flexible individual as I have worked in a 24 hour shift operation. I am also able to multi task and take up more work load when required. I have good work ethic and reliable. I am analytic, adaptive and investigative. These three attributes enable me to identify customer challenges through trend analysis, incorporate feasible mitigation measures for damage control and offering personalized services to meet individual customer needs while keeping with the organization standards in the quality of service delivery. I am assertive and self motivated which helps me in forging forth towards accomplishing delegated tasks and projects within an environment with limited resources. Being emotionally passive, helps in maintaining my composure during demanding times and also when tending to irate customers either on phone or directly. With this, I am able to handle team work pressure, the differences in ideas and still maintain group focus to assure successful project completion. Position Summary: The Customer Service Leader/Call Center Head is expected to assist in the establishment of a customer care policies and procedures. Being close to the customer, team members and management can give the position a unique viewpoint from which the company can benefit when setting up customer focused systems. The Leader is also at times responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members. They will be involved in the training, coaching and ongoing development of the team. Duties and Responsibies: Manage, train and retention and performance of the customer service team. Assist in the establishment of customer care policies and procedures.. Maintain in-depth working knowledge of the company’s brands, systems and processes. Ensure compliance with regulatory requirements impacting customer care function. Monitor business and process metrics to measure and manage customer service effectiveness. Ensure all customer inquiries are handled in accurate and timely fashion. Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations; Carrying out needs assessments, performance reviews and cost/benefit analyses; Setting and meeting performance targets for speed, efficiency and quality; Ensuring all relevant communications, records and data are updated and recorded; Advising clients on products and services available; Liaising with supervisors, team leaders and third parties to gather information and resolve issues; Maintaining up-to-date knowledge of industry developments and involvement in networks; Monitoring random calls to improve quality, minimize errors and track operative performance; Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff; Reviewing the performance of staff, identifying training needs and planning training sessions; Recording statistics, user rates and the performance levels of the center and preparing reports; Handling the most complex customer complaints or enquiries; Organizing staffing, including shift patterns and the number of staff required to meet demand in liaison with the Workforce management function; Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes; Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.

    $16.00 /hr
    1 hours
    4.15
  9. Hannah Harayo

    Hannah Harayo

    Customer Care Specialist

    Philippines - Last active: 11/17/2014 - Tests: 4

    Established and improved client communications; maintained ongoing relationships. Addressed customer inquiries; interpreted and delivered information. Problem solver, making resolution to satisfy customer needs.

    $5.56 /hr
    1,340 hours
    5.00