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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 15 Call Center Management projects are completed every quarter on Upwork.

15

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.56.

4.56
Last updated: August 1, 2015

Popular Call Center Management Searches

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  1. Lakshman Singh

    Lakshman Singh

    Cisco Voice Expert

    India - Last active: 11 days ago - Tests: 3 - Portfolio: 1

    *Cisco Voice/UC Consultant (CCIE-VOICE, CCNP-VOICE/CCVP) having more than 5.5 years of extensive experience in Cisco Installations/deployment, Support, Presales, Postsales, Training, Documentation. *I have deployed a Cisco UC (CUCM, CME, CUC, CUPS, ISRG2 Routers, VCS-C, VCS-E, UCCX, Jabber etc.) cluster of 2000 IP Phones alone. *I have designed and deployed 5 Cisco BE6000 / BE6K and BE7000 / BE7K Solutions *I have worked in Cisco TAC, have vast experience in troubleshoot. *I have worked in Presales, knowledgeble about Licensing, Ordering, RMA etc. CERTIFICATION(S) : CCIE-VOICE (written) | CCNP-VOICE/CCVP | CCNA-VOICE | CCDA | CXFS | CCNA & CCENT SERVICES OFFERED : 1. CUCM (Cisco Unified Communications Manager) 2. CUC (Cisco Unity Connection) 3. CUPS (Cisco Unified Presence Server) 4. UCCX (Unified Contact Center Express) 5. CME (Cisco Unified Communications Manager Express) 6. CUE (Cisco Unity Express) 7. VCS (Video Communications Server) 8. Cisco Telepresence / Tandberg (For Video Conferencing) 9. Cisco Jabber 10. Cisco Voice Gateway / Router (29xx, 39xx etc.) 11. Cisco Switches (PoE and Non PoE) 12. Integration of Cisco Devices 13. Analog Voice Gateways 14. Cisco BE6K / BE6000 15. UCS Servers 16. UC520 / UC500 17. MPLS, Frame Relay, PPP

    $40.00 /hr
    4 hours
    5.00
  2. Luisel K.

    Luisel K.

    Technical Support Representative/Customer Service Representative

    Philippines - Last active: 3 days ago - Tests: 4 - Portfolio: 3

    To be able to work at my best, one that is suited to my skills,and experience, and to be of service in my full ability for the benefit of my employer. To find a job where hard work will be rewarded and recognized.

    $5.56 /hr
    1,740 hours
    3.92
  3. Geoffory C.

    Geoffory C.

    Business and Technology Executive and Consultant

    United States - Last active: 1 day ago - Tests: 8 - Portfolio: 8

    To utilize my vast skills, experience and knowledge in the Technology and Business Management fields. Over the past 16 years, I have assisted several companies in everything from production to analysis to growing companies to valuation to liquidation. I have mentored and coached several young future business people in the arts of efficiency, confidence and maximization of potential. I am a problem solver, entrepreneur, innovator, engineer, motivator and, most importantly, a deliverer of results. My proven track record in technology and business management, marketing and leadership speaks for itself. When you get me as a consultant and manager, you get what I live, breathe, eat and even sleep - success!

    $55.56 /hr
    4,536 hours
    5.00
  4. Froi D.

    Froi D.

    oDesk Corporation

    Philippines - Last active: 1 day ago - Tests: 4

    I have been with the Business Process Outsourcing sector since 2004. I was part of several customer service and technical support campaigns including a US-based pioneer in computer products and services and later on, a leading Internet Service Provider. I literally rose from the ranks as I had started as a Frontline Technical Support Engineer then to a Resolutions Specialist (floor walker), Frontline Operations Team Leader, Escalations Team Leader and then last but not the least as a Senior Team Leader/Operations Manager. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Academically speaking, I was a graduate of the University of Santo Tomas in the Philippines with a degree of Bachelor of Science in Electronics and Communications Engineering. I took my oath as a full-pledged Engineer the succeeding year after my graduation and had my first hand experiences in regards to project management right after.

    $10.00 /hr
    14,166 hours
    5.00
  5. Christian Arsenal

    Christian Arsenal

    GoAutodial and ViciDial Expert, Tech Support, Administrator

    Philippines - Last active: 2 days ago - Tests: 2 - Portfolio: 4

    I am an experienced Asterisk,VoIP,Network Administrator /Website Developer / Programmer 5 years of experience in US industry and i am looking forward in helping for those who are in need of my help. My skills, experience and specialties make me an ideal fit for an advertised role. I have in-depth knowledge of experienced Asterisk / VoIP & Network Administrator procedure and documentation. I have remarkable ability to communicate effectively with people over the phone, often in stressful situations. I have proven ability to understand Asterisk / VoIP & Network Administrator terminology.

    $5.56 /hr
    3,913 hours
    4.49
  6. Abul K.

    Abul K. Agency Contractor

    Certified ERP, CRM, SCM, Call Center Consultant

    Bangladesh - Last active: 2 months ago - Tests: 4 - Portfolio: 9

    Write the Clients Requirement and Develop Agile-Scum Project management Planning and develop their application using modern technologies like java, php, javascript. Google, zoho Apps. EC2, Rackspace, Digital ocean, mnode Cloud Server Management and Administration, shell script. DB store procedure Scripting, DB Operations.

    Associated with: MK Information Technology, Eunus Foundation, Association of Open-Source Developers

    $8.00 /hr
    50 hours
    4.59
  7. Muhammad T.

    Muhammad T.

    Netwok/System Engineer

    Pakistan - Last active: 25 days ago - Tests: 18

    With a background in IT support, operations management, configuration, and maintenance of information system, IT Infrastructure, I have 2+ years of international experience working with many companies. Currently I am the Assistant Manager, IT in Ibrama Communication company. Ibrama Communications is one of a biggest outbound call center in Pakistan with 300 seats and complete infrastructure.In this position, I oversee, Network/Systems Management, Troubleshooting client issue, Monitoring Live Windows and Linux based servers as well, Solutions, and Integration. Present Job summary is: Designing & Managing IT (voice / networking) infrastructure for business continuity and development. Designing and managing LAN infrastructure which includes Linux Based Calling servers & Voice communication (using Asterisk, freePBX, Vicidial etc) , Virtualization (using VMware ESXi version 3, 4 & 5), routing and switching (Cisco), internet access and Wi-Fi environment. Designing and maintaining Business Continuity and Management solution Configuring Cisco Switches (Cisco 3750, 3560,3550 series) Monitoring of live Linux based Vicidial/Goautodial outbound and inbound servers Installing new servers, with hands on experience on (Poweredge R710, Poweredge 1950) servers Installing/Configuring proxies server with PPTP protocols on daily basis Configuring TP-Link routers with Wi-Fi communication all over the office building Maintenance and Optimization of servers on daily basis to make the whole voice infrastructure making smoothly working Configuring Microtik Routers Troubleshooting client issue related to servers, internet, system and making the whole network infrastructure secure with the minimum percent of downtime My motivation to identify new growth opportunities, a solution-focused mindset combined with the ability to navigate across departments and business units, and my in-depth IT experience will allow me to contribute instantly to the success of your division. I welcome the opportunity to meet with you to discuss your vision for growth and how my skills would contribute help you achieve your objectives. Thank you for your time and consideration. Sincerely, M Tahir

    $7.00 /hr
    0 hours
    0.00
  8. Nanda Kumar

    Nanda Kumar

    Multi skillled, ready to work

    India - Last active: 30 days ago - Tests: 3

    I am a multi skilled person with ready to work attitude. Open to take challenges. User/Client satisfaction is the main goal. SLA is the first priority and policies and procedures are the business keys. Skills: Customer and Technical support Officer, Client Tech Support, Application testing, Server Administration, ITIL Certified Support analyst, Worked on client and third party tools like HPSM, ESMT, HPQC, Selenium, Power Builder, MS-Access, MS-Office, SQL and Informatica developer. Trained and experienced in SAP (BO, BI, WM), Experienced in mobile UI Disigning and Iphone UI designing.

    $11.11 /hr
    0 hours
    0.00