Call Center Management Professionals & Consultants

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Call Center Management Job Cost Overview

Typical total cost of Upwork Call Center Management projects based on completed and fixed-price jobs.

Upwork Call Center Management Jobs Completed Quarterly

On average, 23 Call Center Management projects are completed every quarter on Upwork.

23

Time to Complete Upwork Call Center Management Jobs

Time needed to complete a Call Center Management project on Upwork.

Average Call Center Management Freelancer Feedback Score

Call Center Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: July 1, 2015

Popular Call Center Management Searches

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  1. Lakshman Singh

    Lakshman Singh

    Cisco Voice Expert

    India - Last active: 5 days ago - Tests: 3 - Portfolio: 1

    *Cisco Voice/UC Consultant (CCIE-VOICE, CCNP-VOICE/CCVP) having more than 5.5 years of extensive experience in Cisco Installations/deployment, Support, Presales, Postsales, Training, Documentation. *I have deployed a Cisco UC (CUCM, CME, CUC, CUPS, ISRG2 Routers, VCS-C, VCS-E, UCCX, Jabber etc.) cluster of 2000 IP Phones alone. *I have designed and deployed 5 Cisco BE6000 / BE6K and BE7000 / BE7K Solutions *I have worked in Cisco TAC, have vast experience in troubleshoot. *I have worked in Presales, knowledgeble about Licensing, Ordering, RMA etc. CERTIFICATION(S) : CCIE-VOICE (written) | CCNP-VOICE/CCVP | CCNA-VOICE | CCDA | CXFS | CCNA & CCENT SERVICES OFFERED : 1. CUCM (Cisco Unified Communications Manager) 2. CUC (Cisco Unity Connection) 3. CUPS (Cisco Unified Presence Server) 4. UCCX (Unified Contact Center Express) 5. CME (Cisco Unified Communications Manager Express) 6. CUE (Cisco Unity Express) 7. VCS (Video Communications Server) 8. Cisco Telepresence / Tandberg (For Video Conferencing) 9. Cisco Jabber 10. Cisco Voice Gateway / Router (29xx, 39xx etc.) 11. Cisco Switches (PoE and Non PoE) 12. Integration of Cisco Devices 13. Analog Voice Gateways 14. Cisco BE6K / BE6000 15. UCS Servers 16. UC520 / UC500 17. MPLS, Frame Relay, PPP

    $40.00 /hr
    4 hours
    5.00
  2. Denise S.

    Denise S.

    Independent Contractor

    United States - Last active: 11/13/2014 - Tests: 2

    I am a payroll specialist by trade and have spent many years working in a corporate environment. I started working from home about four years ago and find that I enjoy writing and researching immensely. I have extensive experience with SEO, content writing, internet research, descriptive content, data entry and writing short articles. I am a great writer and promise to provide you with grammatically correct and unique content.

    $22.00 /hr
    47 hours
    4.98
  3. Greg Farkas

    Greg Farkas

    Sales Manager/Telemarketing/Appt. Setting/CSR/VA/Freelance Consult

    United States - Last active: 06/19/2014 - Tests: 3

    I am an experienced call center manager. I've been working for 14 years in a call center industry and I am the BEST in what I do. I consistently received superior performance evaluations for my contribution to our team's successful sales record. Also, I have strong problem solving and resolution tactics. I can assure you that I will become an asset to your company and help you maximize your profit.

    $23.33 /hr
    156 hours
    5.00
  4. Elisa Mosca Boglietti

    Elisa Mosca Boglietti

    Virtual Assistant

    Italy - Last active: 09/02/2014 - Tests: 2

    I think I am a sunny person, timely, dynamic, teamworking, willing, inquiring to learn with a strong personality. I'm interested in the commercial area, in particular, I have gained good experience in the translation field, specifically, from Italian to English, German and French. I obtained experience in marketing and advertising; I'm working for telecommunications and Internazionalization. I worked for V3Sessanta Srl, a company in Turin as Virtual Assistant. I have a degree in Intercultural Communication at the University of Turin: my career was essentially linguistic but also linked to the anthropology branch.

    $22.22 /hr
    0 hours
    5.00
  5. Daniel K.

    Daniel K.

    Data Analysis~Management~Customer Service

    United States - Last active: 09/10/2014 - Tests: 2

    I can streamline, improve and develop your Microsoft Excel and Microsoft Access workload. Skilled at creating Power Point presentations and SQL queries. My diverse background of Customer Service Management and Data Analysis Management has created and shaped my unique insight in to data usage and data gathering. I am passionate about data quality, insight and management. I believe in giving businesses optimized program flow, and access to customer insight information to maximize decision making. Unique and innovative views of data describe and forecast the strength of the customer experience. Analyzing transactional data is a fantastic tool to shape marketing efforts and organizational policies.

    $33.33 /hr
    0 hours
    5.00
  6. Ionut Alexandru Buzea

    Ionut Alexandru Buzea

    Backup Manager at Apple European Headquarters

    Ireland - Last active: 8 days ago - Tests: 11

    I am hardworking and driven to achieve high standards both as an individual and as part of a team. I have proven that I can communicate comprehensively in both a written and verbal capacity. Some of my best attributes are loyalty and accountability. In my current role as well as previous positions I have viewed achieving expectations as a minimum requirement as I continue to set my own personal bar very high.

    $15.00 /hr
    15 hours
    4.98
  7. Mydith B.

    Mydith B.

    IT Supervisor with more than 10 years of BPO experience

    Philippines - Last active: 1 day ago - Tests: 17 - Portfolio: 34

    Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

    $13.00 /hr
    4,015 hours
    4.55
  8. Kale Nostrand

    Kale Nostrand

    Freelance SEO/SEM * Webmaster * Account Manager * Data Analyst

    United States - Last active: 11 days ago - Tests: 2

    Multifaceted, efficient & reliable manager of projects, accounts and escalations with extraordinary interactive people skills, intuitive customer service and 100% resolution via management or coordinator roles across consumer and B2B entities. Cultivate, fortify and validate multiple technical skills including SEO, SEM, webmaster, web analytics, data analysis and a wide range of technical support topics. Consistently and creatively, execute strong leadership abilities within diverse groups as well as facilitate all affairs cross-functionally & cohesively.

    $27.78 /hr
    120 hours
    4.85
  9. alona reyes

    alona reyes

    Project manager, Human Resource Manager,VA,PA,Admin staff

    Philippines - Last active: 1 day ago - Tests: 7

    I'm an experienced worker with extensive knowledge of public information tools & techniques.I am always eager to learn new methods&procedures,& have implemented continuous improvement techniques in my past positions that saved money and increased productivity, like working w/ people & enjoy group projects,but am also a self-starter who doesn't mind working on my own.I volunteer with the local local projects & enjoy participating in community events.My goals are to complete my Master's Degree &broaden my experiences with community relations.I'm good at organizational skills, prioritization & time management.But my greatest strength is my ability to effectively handle multiple projects & deadlines.I've got extnsve experience on administrative position & have the specific skills you are looking for I'm a fast learner who adapts quickly to change & will hit the ground running.I'm dedicated and enthusiastic about helping your company meet its goals, and will provide top-quality results with minimal oversite. I'm an outstanding performer who takes pride in my work.

    $16.67 /hr
    5,042 hours
    5.00
  10. Alyssa kirstie Y.

    Alyssa kirstie Y.

    Administrative and Customer Service Specialist

    Philippines - Last active: 1 day ago - Tests: 11 - Portfolio: 13

    My core competency involves doing various Administrative Tasks for clients and everything in between. I specialize in Customer Service Support (Phone, Chat and Email Handling) particularly in E- Commerce & Mobile Applications, Account Management and Web research which includes but not limited to obtaining, analyzing and organizing information from raw data into a well-documented report. I have the exceptional ability to manage complex accounts and projects while meeting strict standards, new technologies and procedures. I have had extensive experience with a broad range of professional and supervisory positions and I always take pride in everything I do. I firmly believe that if you're going to do something, do it right the first time and with the best of your abilities - otherwise it isn't worth doing at all! I believe in the foundation of proper work ethics and assures honesty, promptness, accuracy and quality in every project entrusted to me.

    $5.56 /hr
    3,740 hours
    4.68