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Call Handling Job Cost Overview

Typical total cost of Upwork Call Handling projects based on completed and fixed-price jobs.

Upwork Call Handling Jobs Completed Quarterly

On average, 172 Call Handling projects are completed every quarter on Upwork.


Time to Complete Upwork Call Handling Jobs

Time needed to complete a Call Handling project on Upwork.

Average Call Handling Freelancer Feedback Score

Call Handling Upwork freelancers typically receive a client rating of 4.44.

Last updated: October 1, 2015

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Freddie Ramirez

Freddie Ramirez

Profile of Freddie Viduya Ramirez

Philippines - Tests: 4 - Portfolio: 1

I have 10 years of BPO experience. With experience in providing technical assistance through email, chat,ticket, voice call and remote desktop support. Has adept knowledge in Computer Troubleshooting both in hardware and software. A fast learner with a "can do" attitude. Ready and willing to adapt to new things that may be encountered in the workplace. Works well both as an individual and as a team player. Excellent communication skills; articulate in both Filipino and English. Understands the demands of a new and growing company and is ready to step up in the leadership to the plate, if needed. Been a Technical Support for known companies like Galaxy, XFX and ZOTAC.

$4.00 /hr
0 hours

Gerardo Hernandez

Gerardo Hernandez

System Engineer

United States - Tests: 1 - Portfolio: 3

Creative and proactive System Engineer with over eight years of experience in IT systems and software applications, who performs the job using active listening, determination and positive attitude towards hard work. Over the last eight years, I have acquired a set of professional skills based on the solid experience of performing different tasks in previous job roles that allowed me to develop a wide range of core values including but not limited to the following areas: Leadership/Management Skills Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards. Analytical & Research Skills Demonstrates talent for identifying, scrutinizing, improving, and streamlining complex work processes through highly analytical thinking and analysis. Multicultural Sensitivity/Awareness Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings. Flexibility/Adaptability/Managing Multiple Priorities Flexible team player who thrives in various environments that require the ability to effectively prioritize and juggle multiple concurrent projects. Planning/Organizing Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Communications Skills (listening, verbal, written) Exceptional listener and communicator who effectively conveys information verbally and in writing. Computer & Technical Literacy Computer-literate performer with extensive software proficiency covering a wide variety of applications. Team worker Resourceful team player who excels at building trusting relationships with customers and colleagues. Problem-Solving/Reasoning/Creativity Innovative problem-solver who can generate workable solutions and resolve complaints. Interpersonal Abilities Proven relationship-builder with unsurpassed interpersonal skills.

$35.00 /hr
0 hours

Cesar Melendez

Cesar Melendez

Technical Resolution Expert & Process Lead

El Salvador - Tests: 9 - Portfolio: 4

My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

$11.11 /hr
1,108 hours

Julien Mauduit

Julien Mauduit

Operation Manager

France - Tests: 5

I have an extended experience in customer service, technical and sales support, operation & project management, Meta-Web, QA and Translation. I am available for: -Live Chat and Phone Support Representative -Zendesk Customer Service Specialist -Customer Service Supervisor -Ticket, Chat, Phone, Social Support Agent I started my career at the complete bottom, outbound cold calling and booking some test drives for major US car companies, my objectives were 5/day but after a couple of weeks I was averaging 35/day. Then I discovered customer support, always here to exceed clients' expectations, I could learn to flip any upset customer to a customer for life after solving their issues in no time, wrapping them in a warm blanket. Through all those experiences I reached the position of Operation manager in Czech Republic taking care of a 150 people for the Microsoft team, having multiple meetings, multitasking between phone, chat and email, I am just loving it! I am fluent in English and native French, I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with.

Groups: Pro Customer Service

100% Job Success
$25.00 /hr
3,965 hours

Rhey Anthony Ramirez

Rhey Anthony Ramirez

Joomla/Wordpress/Cpanel/Virtual Assistant/ Marketing/ Customer Service

Philippines - Tests: 19 - Portfolio: 47

What I know? ✓ Create Instructional Videos using camtasia ✓ Create Video out of powerpoint presentation or flash video. ✓ PHP programming ✓ Configure themes (html, wordpress, joomla) ✓ Install and configure vanilla forums in your hosting ✓ Install and configure Lime Survey in your hosting for surveys, polls and online exams ✓ Implement Opt - in Designs to capture emails for subscription and marketing. ✓ Modify joomla and wordpress codes. ✓ OSE membership software expert - modification when needed. ✓ Modify template CSS codes to match the existing needs if the default settings needs tweaking. ✓ More than 5 years experience on Customer Phone, chat, email Support. ✓ Research for your business. ✓ I do web designing and web development for your business or for your personal use. ✓ Integrate Clickbank and adsense to your website. Web Hosting knowledge: setup website, forward domain, point domain to specific folder. ✓ Godaddy ✓ Siteground ✓ Hostgator ✓ FatCow ✓ Cpanel ✓ BlueHost ✓ Hostgator ✓ many more. Computer Remote Access Expertise: ✓ Mac Applications installation and assistance ✓ Windows installation on mac assistance ✓ installation of applications for windows / MACs ✓ Advice and Tutorials about your computer My current Skills are as follows: ✓ php and sql, css ✓ create website like forums, e-store, with log in, registration and more. ✓ SEO ready websites ✓ Video Editing and after effects template editing ✓ Optimize Press ✓ Create a Wordpress based website ✓ Convert JPEG or PDF Files into MS Word/Excel Format ✓ Submit/Upload your videos to video sharing sites ✓ Make Good Reviews for your Business ✓ Sending Bulk/Individual Email ✓ Transcribe Audio/Video Files into Text format and proof read. ✓ Edit or Retouch Pictures ✓ Create a joomla based website ✓ Research and rewrite articles. ✓ update wordpress and joomla site content. File Sharing: ✓ Google Drive and Docs for simultaneous editing. ✓ Dropbox ✓ I am also familiar with the following Social Media Websites: ✓ Facebook, Twitter, LinkedIn, Blogger, Hootsuite,, Google Docs, Google ✓ Plus, Wordpress, SocialOomph, Gist, Four Square, Nimble and many more.

Groups: Application Developers Alliance, Bluehost Developers and Designers...

100% Job Success
$16.67 /hr
6,423 hours

Ayesha Anjum

Ayesha Anjum Agency Contractor

5+yr Expert Data Entry/Web Research/V.Assistance/E-mail Marketing etc

India - Tests: 7 - Portfolio: 2

HELLO SIR/MADAM -I AM FRIENDLY PERSON TO WORK WITH- * Who loves working with clients who have a goal in mind and need me to achieve it "Success is the result of perfection, hard work, learning from failure, loyalty and persistence" * I have a strong work ethic, excellent communication (with fast response time) and a dedication to completing a project to the satisfaction of my client. Please contact me to experience my friendly, helpful nature * Ever ready to face challenges, very much motivated, enthusiastic, and ambitious for working in a high paced environment * I can multitask and type fast and accurately * I'm positive that I can definitely meet the requirements that my employer needs here and rest assured that you I will be providing quality output all the time. TO KNOW MORE ABOUT ME & WORK WE CAN WORK TOGETHER FOR BETTER REVIEW . THANK YOU for you approach.

Associated with: Promotion Expert, Power Master Agency

95% Job Success
$3.33 /hr
699 hours

Harold Carmelotes

Harold Carmelotes Agency Contractor

Super VA | Data Entry | Reputation Management | Wordpress

Philippines - Tests: 14 - Portfolio: 14

Mabuhay!! A person who put much attention on hard work, dedication ,Integrity and professionalism ?, I believe I have those , That virtue were still used in my service to God ,country, and people and also indeed to my client . You can see in my freelancer's profile that my client made good impression on me. I enjoy being work with them and value much on both relationship and job satisfaction. As a resourceful freelancer, I constantly improving my self in both spiritually and excellency on my skill field of expertise. As you can see I have taken some oDesk exam and passed. I well never rest to find ways to improve myself and to help clients of their needs. I have extensive knowledge and experiences on Data Entry , Web Research, Article writing , social media marketing, Lead Generation , and Wordpress/opencart/shopfy/bigcommerce. What do you expect from me? * I offer fast turn-outs and deliver ahead targeted deadline. * I offer on my expertise to the Data Entry work and others since I have 10 years working experience with Philippine Air Force as Admin Support Specialist. * I extend my service above and beyond client expectations. Do I am the right person? Yes, I believe so and I have the capacity to do it. Thanks and GOD speed....................... Sgt Harold P Carmelotes E.X.E.P.E.R.T Owner Agency, oDesk “Extensive, Eligible, Professional and Reliable Team”

Associated with: E.X.P.E.R.T

100% Job Success
$3.00 /hr
2,433 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Ticket, Chat, Phone, Email Support Agent

India - Tests: 16 - Portfolio: 3

Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk :

Groups: Bluehost Developers and Designers, MailChimp Experts Group...

Associated with: Computer Help Online

$11.11 /hr
6,862 hours

Inderpartap Tiwana

Inderpartap Tiwana


India - Tests: 12

Accomplished Help Desk professional with 6+ years of experience in Computer and Network Operations, Website and Domain Management as well as front desk executive. Versatile, quality-driven Technical/ Non-Technical service specialist with a proven track record of establishing and maintaining strong relationships with customers leading to complete satisfaction and repeat/ referral business. Excellent communication and diagnostic skills, consistently solve problems reputation for productivity, complex problem resolution and professionalism. Able to manage multiple tasks in high-volume environments and relate to customers with a wide range of backgrounds & experiences. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. Technical Skills: Technical Support: Email, Live chat, Voice support, Front desk Languages: HTML, CSS, DHTML, Javascript, PHP, VB Website Technologies: WordPress, Joomla (Set up, advanced customization, plugins management), Domains hosting, DNS management, Google Apps integration Operating System: Windows 98, XP, Me, NT, 2003 Server, 2008 Server, Windows 7, Windows 2008, Linux, Backtrack Applications: MySQL, MS Access, Email clients configuration, Server configuration, CRM, Iphone installing, set up, jailbreaking Computer Networks: LAN set up and management, Network Troubleshooting, Server set up, Active Directory set up, Security, Troubleshooting [Completed training for MCSE and CCNA] Key Skills: • Problem Resolution Strategies • Computer Literacy • Customer Satisfaction • Data Entry Exposure • Service Improvements • Databases Exposure • Workflow Prioritization • Front Desk Operations • Customer Relations Management • Call Center Operations

$6.67 /hr
1,308 hours

Tenesha B.

Tenesha B.


France - Tests: 4 - Portfolio: 1

Hello everyone, I am Tenesha, I am 21 years old I live in the south of France. I am very fluent in French and English, I am very good with team work. I adjust easily to any job or work environment. I love to challenge myself to new and exiting things. The harder the challenge the better. "Hire me for the job and you won't be disappointed."

100% Job Success
$16.67 /hr
18 hours