chat support Freelancers

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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: July 1, 2015
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  1. Maria Huemmer

    Maria Huemmer

    Certified Salesforce Program Administrator and Developer

    United States - Last active: 1 month ago - Tests: 6 - Portfolio: 4

    Certified Salesforce Administrator and Developer. Experience working on high priority initiatives including: 1) Service cloud optimization, including Live Agent 2) Salesforce Communities contract, customization, and deployment 3) Optimization of the Migration team workflow via Salesforce cases through use of workflows, email templates, and Clicktools survey integration to bring client responses into Salesforce 4) Transition of the Professional Services team from a custom object to Salesforce opportunities and cases for tracking and delivering service 5) Sales organization and process restructure from team structure to inbound/outbound setup 6) Salesforce Knowledge and Community implementation. 7) Experience with Salesforce Flow and Process Builder Additional Salesforce experience: Implement and customize new instances of SalesForce Marketing Automation with Salesforce to Hubspot Create custom reports and configure dashboards Create Custom Objects, Custom Fields, Page Layouts and Related Lists Create formula fields, field dependencies and automated alerts Configure Validation, Workflow and Approval process rules Manage user profiles, roles, users Migrate and merge duplicate records and perform database de-duping and cleanup Create and manage security profiles (including IP restrictions) Configure Lead Assignment rules Manage data with SF Dataloader Utilize SMARTSHEETS, Confluence intranet pages, and Salesforce Milestones PM to provide visibility to business units on project status and keep the Business Operations team on track to deliverable goals. Point of contact to marketing team for Hubspot (email marketing) integration, Totango integration for in-product insights, and JIRA administrator for Service cloud connector. Assist with user management, and user creation and maintenance of InsideSales seek lists and dialer panel for click-to-call and powederdialer functionality for Sales teams. Facilitate weekly SMARKETING (Sales & Marketing) strategy meeting for stakeholders including President, CMO, VPs of Sales, Support, Strategic Business Development, Demand Gen, and Earned Marketing to empower collaboration and delivery of key projects and KPIs.

    $40.00 /hr
    113 hours
    4.60
  2. Lauren K.

    Lauren K.

    Professional, Dependable, Driven Administrative Professional

    United States - Last active: 4 days ago - Tests: 7

    Over the past four years I have continued to grow and learn. I have a strong business background and can learn anything new very quickly. My main goal is to always impress my employers and go above and beyond the requested needs. I'm a perfectionist and a "do'er". I come from a small town which breeds honesty and loyalty. Hire me and you will not be disappointed. A few of my skills: - Fluent written and verbal English skills - Writing has always been one of my talents - Outgoing and willing - Trustworthy - Management Experience - Able to work under pressure - Multitasker - Detail Oriented - Driven, Deliver projects timely - Computer and tech savvy - Some wordpress content experience - Friendly, easy to work with I'm only looking for long-term job opportunities at this time.

    $18.89 /hr
    5,499 hours
    4.95
  3. Crystal K.

    Crystal K.

    *Customer Service/Account Manager/Tech Support**

    United States - Last active: 20 days ago - Tests: 5 - Portfolio: 1

    I communicated information clearly and accurately. Excellent public relations and customer contact ability. Proven ability to handle large volume calls in a professional and courteous manner. Strong background in both client and vendor relations. Proven successful sales leader, trainer, and motivator. Experienced in both customer service and supervisory positions. A positive and confident personality blended with a strong work ethic. Ability to work effectively under minimal supervision. Accurate, assertive, adaptable. Effectively manage many different responsibilities simultaneously. Provide support to clients/prospects surrounding basic and advanced usage of software products through inbound and outbound phone calls and email.Assisted in Training internal staff on new/modified features of software with each release, as well as known issues for product features and how to work around them when needed.

    $16.67 /hr
    1,638 hours
    5.00
  4. Samantha T.

    Samantha T.

    Wordpress / Woocommerce Rockstar | Customer Support Pro | Expert VA

    Philippines - Last active: 11 hours ago - Tests: 10 - Portfolio: 2

    I used to work for Fortune 500 companies who outsourced their customer support department here in the Philippines. From 2003 until 2009, I have worked with top US companies in providing excellent sales and customer service to their clients. I believe that with my stellar English communication skills on the phone, chat or email, I will be a very valuable member of your team/company. I have been working from home since 2009, and started out as a Virtual Assistant for a web design and marketing company. I am self-taught in web design and development, and have developed a wide range of websites using Wordpress as a platform. My core competency lies in providing support, especially in the field of technology such as Wordpress development and management of a new or existing websites, and I am seeking opportunities to provide support, develop, maintain, or assist in managing Wordpress sites. I also specialize in migrating Blogger to Wordpress, Wordpress.com to self-hosted Wordpress, Joomla to Wordpress or HTML to Wordpress. This said, I am pretty adept in managing hosting using cPanel. I am also proficient in Woocommerce, MemberPress and other ecommerce/membership plugins for Wordpress. I can communicate very well in English, and can do Skype calls if needed. I can also accept virtual assistance roles for those who need help managing their sites.

    Groups: Pro Customer Service

    $20.00 /hr
    19 hours
    4.72
  5. Atanas G.

    Atanas G.

    Technical & Customer Support Professional

    Bulgaria - Last active: 11 hours ago - Tests: 10

    I have over five years of experience providing customer support, giving personal attention and creating 100% customer satisfaction. I am experienced in critical customer escalation handling and posses excellent complex problem solving skills. I have the ability to interact with others in a sensitive and effective way and work co-operatively in an international, multi-cultural environment. Great team player with team leadership skills. Cross-functional team leadership, agile methodologies, excellent analysis skills.

    $16.67 /hr
    655 hours
    5.00
  6. Frank D.

    Frank D.

    ExpertArticleWriter/ReWriter|DataEntry|GameGuideWhiz|Reliable

    Philippines - Last active: 2 days ago - Tests: 4 - Portfolio: 4

    My objective here in oDesk is to earn and provide great outputs that could guarantee satisfaction and have professional relationships towards my employers or employees. I have an outstanding command in the English language. I am always dedicated to my work and I do believe in deadlines and work priorities.

    $12.00 /hr
    27 hours
    5.00
  7. Regina Gue

    Regina Gue Agency Contractor

    Result Driven and Customer Focused Administrative Support

    Philippines - Last active: 11 hours ago - Tests: 16 - Portfolio: 3

    Am passionate about providing efficient business solutions to my clients. Dependable and proficient in data entry and database management functions, I also boast to be a quick learner who's very result oriented. I love learning new things; research work appeals much to me. On top of that, I also love information gathering, data mining and playing with numbers; as a by product , presentation is also one of my strong points - . Formal employment wise, I have had approximately 10 years with the customer service industry and I find joy in making situations better for the people I work with. I have had experience with continuous improvement and it's one of the skills that I've built with the people I've worked with. Never be satisfied with status quo as your competitors will definitely gain a lead on you - I don't want to end up saying "Who Moved My Cheese?" Should there be projects involving learning, growth and improvement, let's talk. :)

    Associated with: Brilliant Solutions, Ferrero

    $9.00 /hr
    4,845 hours
    4.77
  8. Jennyfer M.

    Jennyfer M. Agency Contractor

    Bilingual V.A: QB, WP, Infusionsoft, & Project Management Skills

    United States - Last active: 1 day ago - Tests: 22 - Portfolio: 25

    I have 16 years in small business management within various fields. Some of the most important and difficult lessons I've learned during this time is how to master technology rapidly, and to stay up to date with it to better assist my clients. I love master new technology as much as I love web design, and I feel these areas are not only where I excel as a virtual assistant, but it is also the area I most enjoy. Hire me if you feel… • Overwhelmed by your current workload • Overworked; exhausted • Unable to take time off work – afraid to relax, knowing that your business will suffer if you’re absent • Like a prisoner in your own business, a business that was supposed to bring freedom and instead feels like a job! • Full of resentment for what used to bring you joy and has become a burden and chore, leaving you dreading your busy weeks) I’m reliable, very tech savvy and self-reliant. I am also 100% bilingual (English/Spanish) able to translate a variety of documents, and interpret live via phone. Some of the things I have experience with: • CRMs Like (Infusionsoft, Salesforce, Zoho CRM) • Mail marketing (Mailchimp, Infusionsoft, Get Response, Mail poet) • Web Design (Wordpress, CSM, HMTL) • Membership Site programming (Wordpress, Jigsawbox, Kajabi) • Project Management (Huddle, Basecamp, Central Desktop, 5 p.m., Asana, Active Collab) • Accounting Software (QuickBooks, Freshbooks, GoDaddy Accounting Formerly Known as Outright) • Remote Desktop Utilities (Teamviewer, LogMeIn, ShowMyPC, GoToMyPC, join.me) • Teleconferencing (GotoMeeting, FuzeMeeting, ZohoMeeting) • eCommerce (PrestaShop Installation and Maintenance, Volusion, Shopify, BigCommerce, and others) ...and this is just to name a few! Your path to a less stressful, more fulfilling business will begin by simply clicking the “Contact” button above and meet me for a quick interview so that we can discuss your project. We’ll evaluate your current workload and identify ways I can help you save time, get more done, and grow your business faster without working harder.

    Groups: Central Desktop, Intuit Partner Platform Flex Developers...

    Associated with: Bilingual VA

    $19.74 /hr
    3,986 hours
    4.64
  9. Philline Vera Babao

    Philline Vera Babao Agency Contractor

    Executive Virtual Assistant/ Data Entry Specialist/ Layout Designer

    Philippines - Last active: 11 hours ago - Tests: 6 - Portfolio: 7

    Thanks for viewing my profile! I am quite simply an amazing Virtual Assistant to work with. I am the type that a client can rely on to handle anything including breaking goals down into tasks and completing them on time. I can handle email and phone communication and I also accept projects where I am asked to hire other VA's and Data Entry Specialist so I can help my clients reach their goals. I can handle my schedule really well and I am very organized. I keep a record of all my tasks and share it with my clients so they can check the progress of each task via all the notes I add. I specialize in giving quality services with respect for deadlines and high expectations. I can bring value to you and your business and help you solve administrative issues as long as it is within my range of expertise. My Super-VA Qualities: 1. Soft spoken, disciplined, diligent, result oriented, fast learner and patient. 2. Efficient in sorting out all kinds of service and products related complaints of customers instantly. 3. An excellent listener and communicator who knows how to express myself well both verbally and in writing. 4. Shows talent in identifying, improving, and simplifying complicated work processes through logical thinking. 5. Computer-literate covering the basic software skills and knows a range of applications. 6. Flexible team player who do well in environments in need of time management skills. 7. Possess research skills and takes initiative to learn something new that is related to the job. My Past Job Experiences: 1 year experience as Counter Crew (Fast-Food Restaurant) 1 year experience in Teaching Practicum (College) 2 years experience in Sales and Customer Service (Call Center) 1 year experience in Marketing (Publishing Company) 1 year experience in Odesk as a Virtual Assistant/Personal Assistant, Data Entry Specialist, Social Media Manager, Agency Manager, Layout Designer (Home-Based) The things that I can do: (EXPERTISE) Web Research Administrative Support Data Entry Graphic Design (Logos, Posters, Bookmarks, Banner and Etc.) Web Design (using Wordpress) Microsoft Excel Microsoft Word Adobe Photoshop (Catalogs, Brochure, Book Cover and Etc.) Adobe Illustrator (Photo Editing) Call Handling Email Handling Image Editing Social Media Marketing (Facebook, Twitter, Tumblr, Instagram, Wordpress) Transcription Video Conversion Appointment Setting Calendar Management Technical Support Thanks and happy working! :) Philline Vera Babao

    Associated with: GFF Team

    $7.43 /hr
    5,097 hours
    4.79
  10. Sergey I.

    Sergey I. Agency Contractor

    CUSTOM PHP | MySQL | HTML | CSS | JavaScript | jQuery EXPERT

    Mexico - Last active: 4 days ago - Tests: 7 - Portfolio: 12

    "What we require is not the thermometer to show there is a fever, We need doctors to heal it" 'If you think it's expensive to hire a professional to do the job, wait until you hire an amateur.' EXPERIENCE MEANS NOTHING, EXPERTISE MEANS EVERYTHING. MORE THAN 12yrs OF EXPERTISE EXPERIENCE IN CUSTOM DEVELOPMENT. ✔ PHP Framework: CUSTOM, PHP5, Advance PHP, Outstanding OOP Programming, CodeIgniter, Yii ,CakePHP. PHPFOX, phpmyadmin, Ajax. ✔ Front-end: PSD to HTML, PSD to HTML5, HTML5, XHTML, DHTML., PSD to Wordpress, CSS3, SASS/LESS, Bootstrap, JavaScript, JQuery. ✔ Database servers: MySQL (Version 5x) ✔ API: Rest API, Mail chimp, Social Network. Twilio, JSON, Google Maps, AWS, All 3rd Party API Integration ✔ Payment Gateway Integration. ✔ Web servers: Apache, Nginx. ✔ CMS: Custom CMS, UMI.CMS, Net Cat, Magento, Wordpress, Drupal. ✔ E-Commerce: Custom E-commerce, Woocommerce, Magento, Prestashop, OpenCart, Shopify, BigCommerce. ✔ Backend: Admin panel, Cpanel. ✔ Application Development : IOS, ANDROID, WINDOWS. ✔ Version Control: SVN, Github, Bitbucket. ✔ Software Development: System Development, Database Development. ✔ SEO: White Hat, Link Building along with providing Monthly reports. ✔ Atlassian: Jira , HipChat ✔ Technical Support, Email-support, Chat development and Support, Web scrapping, Data Mining. Please find the mentioned link of my Curriculum Vitae/Resume for your kind perusal. http://sizit.pro/ Why hire me? ✔ Warranty Period of 2months ✔ Availability of 7 days/week. ✔ Good communication skills with fluency in English & Russian and Spanish (Basic) language. ✔ Experience in working in different time zones. ✔ Expect professional attitude, clean code, solutions that you won't need to fix after the project is finished, lots of ideas regarding your site/service, security audit, etc. Unsurpassed skills in fixing bad 'indian' code and salvaging projects by doing step-by-step full code refactoring without breaking live mode. For fulltime offers (more than 6+ months) there are nice options available: discount (up of 10$ per hour), 24hr support in case of emergencies (response time from 0 mins to 2 hrs). Give me a shot and We'll be long-term partners. -S.I

    Associated with: RedixGroup - web development

    $50.00 /hr
    701 hours
    4.75