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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.


Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

Last updated: October 1, 2015
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Charlene B.

Charlene B.

Website Admin Support/ Technical Support/ Customer Service

Philippines - Tests: 5

I have developed a wide knowledge in maintaining eCommerce sites built in Magento platform for more than 2 years. I am knowledgeable in using Zendesk ticketing system and I can easily adapt to various support issues and able to provide excellent customer service through email and chat. I can easily handle basic to intermediate Wordpress and eCommerce (Magento) sites maintenance such as updating contents, setting up shopping cart promotions, data entry, product updates and blogs. I am also a well-experienced Tier 2 Technical Support and Customer Service Representative for well-known BPO companies where I have acquired and developed excellent communication skills. I am goal-oriented, independent, versatile and a team player.

$6.00 /hr
2 hours

John yancy D.

John yancy D.

Chat Support Specialist | Audio Editor | Data Entry Specialist

Philippines - Tests: 4

Career Objective: To be able to be part of an organization that will enable me to enhance my skills, knowledge, and at the same time, learn more other stuff as well that will help me become a successful freelancer. Right after graduating from my course, I was able to get a job as a typesetter for 8 months at SPi Global which is locally based in Dumaguete City, Philippines. I do also have past experience working in BPO industry as a Chat Support Agent. The account I am assigned to is one of the biggest service providers in USA. The nature of my job includes assisting customers with their needs, help them find the best plan that would suit their needs, guide them throughout the order process, and most of all, provide them 100% customer service. I am also knowledgeable in different line of businesses like data entry tasks, web research, basic programming, and marketing. I am knowledgeable as well in editing audio and music as well. I am familiar with using Audacity and other common audio editing software such as FL Studio and the like. I love to experience challenging work and as well as to know more about the challenges of life.

$4.44 /hr
5 hours

Richelle Reann Antonio

Richelle Reann Antonio Agency Contractor

Quality Analyst, Data Entry, Experienced CSR and Tech Support

Philippines - Tests: 8

To provide quality and excellent customer service. Willing and eager to resolve technical issues and concerns in Windows, Macintosh, Internet Service, Networking and common issues for viruses, spywares and malwares. I have been with this field for almost 5 years now and I am updating myself in this kind of matter everyday. Already had a training for Microsoft certification and for Cisco certification. Had a 2 year crash course of Computer Studies Major in Advanced Networking.

Associated with:

95% Job Success
$4.44 /hr
13,339 hours

Nathaniel Parsons

Nathaniel Parsons Agency Contractor

Versatile Customer Service and Support Professional

United States - Tests: 9 - Portfolio: 8

My current work experience and skills encompass running my own Tech Support business and Online Support Projects servicing different client needs (i.e. Customer Support, Email Support, Live Chat Support, Remote Support, and Wordpress). My current and former online projects include Customer Service, Client Support, Live Chat Support, and Email Support. Offline projects include basic websites, help desk setup, online services setup, onsite support, and remote assistance. I have previous technology related experience that encompassed the legal field in court records retrieval , trial preparation, and general technology projects, which included Windows Operating System, Microsoft Office, and Quickbooks Pro usage and handling software related tech issues. I have invested in the technology that my office uses which includes 2 Windows 8.1 Laptops, 1 Windows 7 Laptop, Virtual Machines for a Client's specific needs, 1 MAC with an i7, iPad Mini (Version 1), 1 Chrome Book, 1 Android Tablet, and a iPhone 5C. We also utilize ISP Connections with 2 Companies for Redundancy TWC and Wowway at 50 Mbps and 110 Mbps. MAC is on a 100 Mbps out of Atlanta, GA. We have ISP VOIP Lines and Utilize Skype, and Zendesk Lines. We have clients that use BRIA and other PBX Systems. We can tailor services and billing to our clients needs. I personally train and work all projects first before a team member gets involved. Myself and My Team work with clients around the globe. That is how today's world functions. When I am not working for my clients and teams, I dedicate resources and time to causes around the globe. My love of technology and learning new things will always lead me in new directions. Online learning continues to help me build my skill set along with on the job experience.

Groups: Pro Customer Service,

Associated with: AGS Solutions LLC Agency, Affordable USA Outsourcing, AGS Solutions LLC

100% Job Success
$14.00 /hr
7,825 hours

Leopoldo M.

Leopoldo M. Agency Contractor

Infusionsoft, Wordpress, and Membership Site Specialist

Philippines - Tests: 7

I am your side-kick serving since 2011 with a solid foundation in Infusionsoft and Internet Marketing. Mastered other auto-responders like Aweber, GetResponse, and MailChimp. I have built integrations with OptimizePress, LeadPages, Clickfunnels, GoToWebinar and Evergreen Business Systems. Created and integrated membership websites with CustmerHub, iMember360, Wishlist and OptimizeMember. Used other application such as Zapier, PlusThis, Asana, Slack, Teamwork, Skype, Google Apps, WhatsApp, and many others. Manages websites and servers. I am a real person and have a real feedback! In life, I experience many things: the good, the bad, and the ugly. It all makes me real and made me what I am today! No white washing. Just plain me! Thank you very much, to all my clients. You have made me strong! Thanks for your trust! I'm a FULL TIME CONTRACTOR ON UPWORK. I've been working at Upwork for more than 4 years now and continues to take good care of my buyers/employers and work for them with ease and efficiency without causing too much expense. Last Dec. 2012, I experienced a connectivity hic-cup which caused me and my clients many miscommunications and delays. But after I was able to add my third connectivity line, now I am able to insure smooth business transactions and deliverables. Rest assured that all your needs are taken cared off. Accuracy speed and delivery sets me apart from the vast crowd of online providers. I would like to develop a long term employment with my buyers. Now if you happen to look for a highly skilled infusionsoft integrator. You are looking at the one! May it be directly to your website or using an OptimizePress/LeadPages integration. Nevertheless a very skilled multimedia man. I am an EXPERT in high quality Audio Editing / Mastering, Audio clean up, editing Podcasts, video editing, video tutorial creation, Office and Administrative task, virtual assistant, Project management, system management, expert in Lean Enterprise, 5S, CMMI, and many other quality control measures. I provide my employers/buyers peace of mind. I accomplish different tasks with ease and high quality while keeping costs fairly reasonable. Whatever is your budget. You are welcome to invite me for an interview. I am virtually online 24 hours a day. You can always reach me through e-mail, skype, im, or here at Upwork. Here's my previous job experience: Over the last 14 years, I have developed a wide range of switch-mode power supplies from cellphone chargers, standard off the shelf PSU's (Power Supply Unit), to custom made designs as requested by costumers. Supervised and organized a team of engineers and a mentor. My core competency lies in complete end-to-end management and development of the design from inception, development, testing, quality, mass production, and even costumer support in the field. I also have some experience with intelligent power supply features such as temperature, fan, load, and communication controls using programmable IC's (Integrated Circuits). I have worked with both small and big companies, doing my best to help make each one more successful. My previous employers are: (I worked under R&D Telecom Division) (I worked under R&D Astec)

Associated with: Open Haven Agency

75% Job Success
$16.67 /hr
6,091 hours

Mohammad Dawood

Mohammad Dawood Agency Contractor

Expert in Chat/ Email/ Windows Phone Developer/ Mathematics/ XAML/ C#

India - Tests: 13 - Portfolio: 1

I love to write mails. Here in India, I prefer to send mail to the customer services in case I have any sort of issues with them. So you can say that I have solid feeling of a customer and a customer support agent. Because I have professionally answered back to the mails of (US & Canada) and (EMEA Region) as well. My Email replies per hour is 15. Plus, I have also worked as Sears Home Shopper for the customers of (US & Canada). I have used live person. I have throughout maintained my C-SAT score above 90%, AHT below 8 minutes and quality score of 9 on 10. I can really wrap up any sort of job that requires chat/ email support, typing or web research and transcription. I have now good working knowledge on Visual studio 2010 and 2012 and I am learning on web designing and app development for windows 8 pcs and windows 8 mobiles. I am a registered developer with Microsoft for Windows Phone and Windows Store apps. I will keep updating my oDesk's "Project Portfolio" profile category.

Associated with: Dhanbad Freelancers

96% Job Success
$6.67 /hr
4,701 hours

Shahzaib Khan

Shahzaib Khan Agency Contractor

Administrative & Financial Services Expert.

Pakistan - Tests: 17 - Portfolio: 12

Hi, This is Shahzaib Khan and I have 5+ years’ experience of Administrative, Financial, Marketing & Managing field. I fully focus on Client expectations, affordable budget, detailed-oriented knowledgeable of all office functions, E-Commerce, Database Management System with a strong background in the Business, Administration & Marketing field, Excels in multitasking in a fast paced environment, completing assignments within time and budget constraints, superior telephone, product research, customer service, and computer skills with proficiency in MS Word, Excel, Google Calendar, Outlook, and PowerPoint. Ability to grasp new ideas and integrate them into desired results. Able to coordinate several tasks simultaneously. Able to handle challenges, with proven history of increased productivity. Commended for reliability and trustworthiness. I have following expertise. - Data Entry, Excel, Amazon Listing, Email Marketing, EBay Listing, Word, Bookkeeping, Reconciliation, Debtors and Creditors accounts handling, Quick-books, Medical Billing, Magneto, Word-press, E-Commerce Web Store maintenance, Price setting, Google Calendar, Telemarketing, V.A, Open-Cart,Web Research, Product information, Data Mining, Lead Generation, Live Chat Support, Phone Support, Tickets Handling, Virtual Assistance, Admin Support, Customer Services, Product Research, Web Mining, Mailing List Development, Editing, Data Conversion, Word Processing, Order Processing, Payroll, Quotation & Invoice Expert, Other Administrative Support tasks. -Professional work support with integrity -Best communication support.

Associated with: Quickin Services.

100% Job Success
$11.11 /hr
3,232 hours

Joseph Price

Joseph Price Agency Contractor

Support Expert

United States - Tests: 6

I am a customer support expert with more than six years of customer service and technical support experience. I have inbound and outbound phone experience, and a total of 17 months of chat experience. I also have experience as an escalations agent, manager, as well as a supervisor. I have worked with various customer service programs including Zendesk. Most recently, I have been working as an e-mail support representative for the Pro Customer Service Group, as well as the Pro Web Designers Group here on I am willing to work on other related and non-related projects, depending on the position. I'm a quick learner, and I'm willing to put in the effort to improve and grow within a company, long-term, if given the opportunity.

Groups: Pro Customer Service

Associated with: oDesk Payroll

$10.00 /hr
113 hours

Avinash Chandra

Avinash Chandra Agency Contractor

Ticket, Chat, Phone, Email Support Agent

India - Tests: 16 - Portfolio: 3

Greetings! I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with. I am experienced, competent and organized person with tested skills and capabilities in; > Customer Support ( Wordpress, eBay, Blog, PHP, Joomla, Marketing, eCommerce ) > Technical Support ( Windows XP, Windows 7, Windows 8.1, Mac OSX, Linux ) > Phone Support ( x-lite , skype , ring central , magic jack ) > Ticket Support ( Right Now, Helpshift, Zendesk , Kayako , HP Service Desk and many more ) > Live Chat Support ( Live Chat , Comm100, Zoho, Zopim, Livezilla, Velaro and many more ) > Email handling ( Gmail, Yahoo, Hotmail , Microsoft Exchange, Outlook, Office 365 ) > Admin Assistance ( Data Entry, Analysis, Processing, eBay & Megento, Web Research ) > Virtual Assistant ( Calender, Receptionist, Personal Assistant, Operator ) > Graphics Design : Logo Design, Header, Banner, Facebook Cover, Social Media, Business Cards, Design, Photoshop > Internet researching : Google, Bing, Wikipedia > Technical Writer : Computer related tips and tricks, Android, iOS and Windows Mobile support Being a graduate in Information Technology, I believe that my Skills, Experience, Knowledge as well as fluent English in verbal and written is vital for working for you. Additionally, I am highly organized, provides unsurpassed service, professionalism, invaluable support and knowledge. With an eye for details and intense passion for everything about online support, my enthusiasm for this industry is palpable. I marvel in accuracy reasonable turn around time, strong computer skills and I enjoy being an independent asset rather than a cost center. I have reliable internet connection with 5 Mbps upload and download and working HD Webcam, Skype, 40+hours a week at my disposal to work for you. I was also a Top Provider in oDesk now Upwork Top 25 Providers in Odesk :

Groups: Bluehost Developers and Designers, MailChimp Experts Group...

Associated with: Computer Help Online

$11.11 /hr
6,862 hours

Sergey I.

Sergey I. Agency Contractor

CUSTOM PHP | MySQL | HTML | CSS | JavaScript | jQuery EXPERT

Mexico - Tests: 7 - Portfolio: 12

"What we require is not the thermometer to show there is a fever, We need doctors to heal it" 'If you think it's expensive to hire a professional to do the job, wait until you hire an amateur.' EXPERIENCE MEANS NOTHING, EXPERTISE MEANS EVERYTHING. MORE THAN 12yrs OF EXPERTISE EXPERIENCE IN CUSTOM DEVELOPMENT. ✔ PHP Framework: CUSTOM, PHP5, Advance PHP, Outstanding OOP Programming, CodeIgniter, Yii ,CakePHP. PHPFOX, phpmyadmin, Ajax. ✔ Front-end: PSD to HTML, PSD to HTML5, HTML5, XHTML, DHTML., PSD to Wordpress, CSS3, SASS/LESS, Bootstrap, JavaScript, JQuery. ✔ Database servers: MySQL (Version 5x) ✔ API: Rest API, Mail chimp, Social Network. Twilio, JSON, Google Maps, AWS, All 3rd Party API Integration ✔ Payment Gateway Integration. ✔ Web servers: Apache, Nginx. ✔ CMS: Custom CMS, UMI.CMS, Net Cat, Magento, Wordpress, Drupal. ✔ E-Commerce: Custom E-commerce, Woocommerce, Magento, Prestashop, OpenCart, Shopify, BigCommerce. ✔ Backend: Admin panel, Cpanel. ✔ Application Development : IOS, ANDROID, WINDOWS. ✔ Version Control: SVN, Github, Bitbucket. ✔ Software Development: System Development, Database Development. ✔ SEO: White Hat, Link Building along with providing Monthly reports. ✔ Atlassian: Jira , HipChat ✔ Technical Support, Email-support, Chat development and Support, Web scrapping, Data Mining. Please find the mentioned link of my Curriculum Vitae/Resume for your kind perusal. Why hire me? ✔ Warranty Period of 2months ✔ Availability of 7 days/week. ✔ Good communication skills with fluency in English & Russian and Spanish (Basic) language. ✔ Experience in working in different time zones. ✔ Expect professional attitude, clean code, solutions that you won't need to fix after the project is finished, lots of ideas regarding your site/service, security audit, etc. Unsurpassed skills in fixing bad 'indian' code and salvaging projects by doing step-by-step full code refactoring without breaking live mode. For fulltime offers (more than 6+ months) there are nice options available: discount (up of 10$ per hour), 24hr support in case of emergencies (response time from 0 mins to 2 hrs). Give me a shot and We'll be long-term partners. -S.I

Associated with: RedixGroup - web development

75% Job Success
$50.00 /hr
764 hours