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Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,438 hours
    5.00
  2. Stacy Sem

    Stacy Sem

    IT Business Analyst, Multilingual Project Manager

    Ukraine - Tests: 2 - Portfolio: 3

    Analyst/manager, possessing overall 7 years of experience. Experienced in delivering 27+ projects involving: Business process modeling and improvement, Data gathering and analysis, KPI definition and extraction, Elaboration of knowledge base articles, Delivering trainings to partners and customers. Interested in delivering great projects, exploring new domains and enhancing own proficiency in various analytic and management knowledge areas. Languages: English (Advanced), German, Russian, Ukrainian.

    $11.11 /hr
    0 hours
    0.00
  3. Niclas Holtappels

    Niclas Holtappels

    Software Tester/Python Programmer

    Germany

    I am studying Computer Science as part of a Liberal Arts and Sciences Bachelor at Amsterdam University College. Over the past few years I have repeatedly and extensively freelanced as a software tester, translator (German <-> English), and as a customer service and -relations agent. I have extensive experience programming in Python, some experience with C, Django, LISP, HTML and CSS. Through my studies, I have a background in media & games studies and in journalism. I am currently working on my bachelor thesis, in which I combine Positive Psychology (with a focus on motivation and well-being interventions) and User Interface Design. My communication and writing skills are excellent in both English and German, and I enjoy writing short and vivid but concise and technical texts. I love working with people, whether as part of a team or solo, as a contact person, especially in the domain of customer support. I am organized, motivated, and honest, and I value these qualities in colleagues.

    $10.00 /hr
    0 hours
    0.00
  4. Faraz Jiwani

    Faraz Jiwani

    Business Geek - Project Management/Budget Control/ IT/ Recruiter

    Pakistan - Tests: 11 - Portfolio: 10

    Are you having trouble managing a team on a tight budget? Are you having trouble finding the right people for your business? Are you on a tight schedule and need help with your work? Are you looking for some business/marketing advise on the side? I have been managing businesses since 2010. I have seen a lot of businesses go up as well as down. I know what makes them go down and what makes them go up. I specialize in managing all sorts of online projects such as Web development, Design, Marketing, App development, Content Writing e.t.c Send me a message on oDesk I will help you save money and run your business more effectively.

    Groups: BigCommerce, BoonEx...

    $10.00 /hr
    4,049 hours
    4.30
  5. Maurice manueli O.

    Maurice manueli O.

    Customer Service Contractor with Medical and Transcription Background

    Philippines - Tests: 4

    Over the past 2 years, I have gained a range of skills and experience related to Customer Service and Medical Transcription, as well as familiarity with other office-based skills due to my past work as a CSR agent and a School Nurse. I am well-versed with Microsoft Office, primarily with MS Word and Powerpoint. Aside from these, I am also internet-savvy and have had numerous experience in doing both personal and business transactions online, so any project that could use said familiarity would be welcomed. I am a perfectionist at heart and would not accept a project offer unless I know I can complete it and do it well, timing and ability taken into full consideration. I am open to any contractual work within my scope of abilities but have to admit that my core competency lies in Customer Service, and am thus seeking opportunities with any related work, specifically with chat, e-mail, and other non-voice customer support. My prior CSR experience was for a call/voice-based account, and I would welcome any similar job offers if available, and the requirements set by the employer are within my capabilities. I have had no prior home-based work experience before, but I am familiar with the concept of outsourcing, I learn fast, know how to multi-task, and take initiative when needed even without prompting (although I would require guidelines so that I would know what not to do, as well as product knowledge materials if I am assigned to an account which would require said knowledge). Currently, I am looking for a part-time job to fit my weekends, preferably following eastern standard time in the U.S., in addition to my current full-time employment. I look forward to working with you, and please don't hesitate to contact me for further details.

    $5.56 /hr
    13 hours
    0.00
  6. Mark Ariel Salinas

    Mark Ariel Salinas

    IT Technical Sales with Networking experience

    Philippines - Tests: 4

    I'm a responsible, competitive and Creative person, i used to work as sales and technical personnel to a IT Trading company, my specialty is AutoDesk Product such as AutoCAD Design Suite and AutoCAD LT, I also handling Software and Hardware IT related product like Microsoft, Citrix, Cisco, HP and etc. both knowledgeable in Marketing and Technical aspects. I also work as Technical Support Representative in PLDT one of the leading TelCo in Philippines, I Support Technical problem and trouble shoot internet related problem for ADSL consumers, if you need help and support for IT Technical concern or marketing I'm you go to guy.

    $7.50 /hr
    2 hours
    0.00
  7. Benjamin K.

    Benjamin K.

    Customer Service Manager/Trainer/Consultant

    United States - Tests: 10

    Let my 15 years of customer interactions lead your company to a better future. Though my years I have held positions as managers, customer service reps, tech support reps, and assistant management. What I bring to the table is the ability to brighten any customers day and the willingness to go the extra mile. I also am able to teach others to do the very same thing. Hire me for your customers and your customers will appreciate it.

    $20.00 /hr
    210 hours
    5.00
  8. James Haikin

    James Haikin

    Administrative Assistant and Freelance Writer

    United States - Tests: 3

    I'd like to obtain a position that primarily lets me work from home so I can continue taking care of my daughter. My strengths lie primarily in technical writing and social networking, but I have a very versatile set of skills and can pick up others quickly. My dream job would be designing games--tabletop or computer games, doesn't matter: I love making things other people enjoy.

    $17.00 /hr
    0 hours
    5.00