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Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,322 Customer service projects are completed every quarter on Upwork.

1,322

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015
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  1. Sergey Andreev

    Sergey Andreev Agency Contractor

    Web & Software development

    Russia - Tests: 11 - Portfolio: 6

    8+ years in software development Web & Desktop applications Backend & Frontend applications Experienced in JavaScript and most popular frameworks (jQuery, ExtJS, OpenLayers) 5 years experience in .Net Web development (ASP.NET MVC, WCF, WCF REST via C#) 5 years experience in .Net Desktop development (WinForm & WPF via C#) I would be happy to work with you on some interesting projects.

    Associated with: Smart SQ-O, Urisco Agency

    $30.00 /hr
    3,246 hours
    5.00
  2. Lefza K.

    Lefza K.

    Web Scraper / Python Developer

    Algeria

    I'm an Expert, Honest, Sincere and Responsible worker as I'm taking my work like my Responsibility. * I Provides Quickly And Perfect Results. * Works Tireless For 10 Hours Straight Daily * I'm Professional Minded & Available In 40 Hours Per Week * I'm Flexible With Hard Work. * I Can Work Faster With Accuracy.

    $12.00 /hr
    10 hours
    4.96
  3. Shubha Kulkarni

    Shubha Kulkarni

    Expert in Manual testing and client servicing with ISTQB certification

    India - Tests: 2

    >2.5yrs of progressively responsible experience in areas of manual testing. >Has sound working knowledge on client server Application and web based application >Exposure to all stages of Software Development Life Cycle. >Ability to understand Functional Requirements >Involved in Functional , Regression testing, system testing and defect reporting >Work involved in testing the entire functionality of the product. Executed the test cases manually to test application functionality against user requirement. >Smoke and functional testing of applications >Integration testing based on business transaction scenarios. >System testing whether end feature is working or not. >Regression testing after the fixing bugs and verified that the fixes did not create problems elsewhere. >Compatibility testing for an application in different browser, operating system and hardware. >Acceptance testing >Localization testing in different languages >Bug tracking and reporting >Handling core client – IBM and retail businesses. >Monitor the overall functioning of processes; identify improvement areas and implement adequate measures to maximise customer satisfaction levels. >Frame strategic onsite events understanding clients needs for healthy relationship. >To understand the policy conditions of different Mediclaim insurance policy conditions and update the software Applications for respective Individual or Group policies. >Execute efficient and effective deliverables >Collaborate with peers in designing quality improvement processes. >Resolve troublesome insurance cases displaying conceptual and emotional etiquettes >Help client in drafting effective documentations’ to post in their policy portals. >To analyze the monthly reports of processes and initiate corrective & preventive action of problems. >Work on Departmental improvements. >Preparing MIS on monthly basis. >Resolve employee and customer queries within the stipulated SLAs >Initiative taken for arranging internal audit training. >Coordinate with departments for arranging for internal audits after every 3months. >Follow up with depts for the improvements provided in internal audit. >Exceptionally minimal wrong settlements

    $5.56 /hr
    0 hours
    5.00
  4. Faith Delos Santos

    Faith Delos Santos Agency Contractor

    telemarketer/advanced technical support/staffing

    Philippines - Tests: 1

    I am Faith G. Delos Santos, 27 years of age. I am a graduate of Bachelor of Science in Nursing at Central Philippine University. I am a quick learner, motivated and dedicated to get the job done right. I am highly attentive to details and effectively manage tasks simultaneously. I have a strong Communication skills, friendly, professional and very optimistic. WORKING EXPERIENCES Callmatrix Sales and Marketing Simon Ledesma street, Jaro, Iloilo City March-June (2010) Callbox Sales and Marketing Solutions M.H. Del Pilar Street, Molo, Iloilo City August 23,2011-January 4,2012 Telemarketer SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Teleflora's Ramp for Valentine's Day January 23,2012- February 18, 2012 Customer Representative SPI Global Inc. 2nd and 3rd florr Bldg., Molo Supermart, Molo, Iloilo City Parlance Dept. February 20,2012-Present Customer Service Representative Advanced Technical Support

    Associated with: VWP Manpower Agency

    $5.56 /hr
    82 hours
    5.00
  5. Ahmed A.

    Peoplesoft Expert,ITIL V3 Expert,Togaf 9.1 Certifieded,OCP

    Egypt - Tests: 13

    • Over Eight years of PeopleSoft experience • Over Eight years of ITIL V3,V2, and ISO/IEC20000 Implementation experience. • Over Ten years of Project Management experience, IT Strategy, IT Service Management. • Over Ten years of Software Architecture, TOGAF™9, System analysis, BI, DW, OLAP and database administration experience.

    $55.56 /hr
    1,455 hours
    5.00
  6. Alex Wilson

    Alex Wilson

    Project and Task Management App, QuickBase, Database, SugarCRM Expert

    United States - Tests: 17 - Portfolio: 5

    About Me Over the past ten years I have done a very large amount of development with Access, PHP, MySQL, AJAX, and CSS including e-business solutions, task and project management applications, ERP Projects, robust database applications, and fully functional e-commerce websites. I am also skilled in desktop application development using Visual Studio, Java, and C++. My greatest skill is being able to create fully-functional database-driven solutions (web or offline) from start to finish independently and punctually. My goal is to design and create successful, attractive, and functional websites, web applications, databases, and desktop applications for you or your business. I have a wide variety of secondary skills as well. I am capable at Japanese, graphic design, and user experience. Why you want to hire me There are a lot of programmers out there that cost less per hour than me. But there is something I can give you that they can't: Assurance. Assurance that you will end up with a quality product that will stand the test of time. I'm so confident in that statement that I will do all standard maintenance on your project for free.

    $33.33 /hr
    1,356 hours
    3.78
  7. Amna E.

    Amna E.

    Desktop Application Developer, Database Developer

    Pakistan - Tests: 4 - Portfolio: 3

    pk.linkedin.com/in/amnaelahi/ I'm passionate about a lot of things, and coding is certainly one of them. I am a software developer and absolutely love it. I love that I get to create things by using my skill set. My passion for technology and creation has been an accelerating factor in my life in the last few years. I always had opinions on technology, but I often kept them to myself. I would always think how could I make X app better, or Y tool auto-magically do something so I did not have to ever again. I got to a point where I got tired of creating just another database for customers requirements. I got tired of banging out another web app. I always felt restricted, I wanted to break out, I felt frustrated that we weren't trying to amp up the level of our products. I wanted to do more. This is when the hunger started. I’m not exactly sure what words I would use to explain it, but it was the beginning of what has become to be the never ending appetite for creation. I began spending evenings rewriting products on my own time. This is my attempt at putting my passion into words.

    $20.00 /hr
    33 hours
    0.00
  8. EDGAR ACOSTA

    EDGAR ACOSTA

    Electronic Engineer

    Venezuela - Tests: 5

    I am an Electronic Engineer. I have 3 year of experince in technical support of small networks and Windows system problems. I have experience working on: TCP/IP, DHCP, SUBNETTING, Team viewer and other access remote to fix customer's problem, help desk, Microsoft Excel/word to make report. The CCNA course of CISCO, 4 levels approved (but not the final test to finish the course) and basic knowledge of data base. I like languages​​, I speak English, Spanish (native) and I just start to learn French

    $5.56 /hr
    205 hours
    0.00
  9. Joelbert Ligaya

    Joelbert Ligaya

    Experienced Service Desk/Help Desk/Technical Support

    Philippines - Tests: 4

    As a Service Desk personnel, I am the first point of contact in any issues that arise in the company. Must resolve the problem within the shortest possible time to prevent delay in company operation and to treat every problem with urgency and accuracy. I have been working with computer since 2003 up to now from various institutions and company as well as personal computer, I handle hardware and software installations, account set-up, email configuration, network connectivity starting from cabling to configurations, remote desktop applications, data back-up and restoration, desktop imaging/cloning and any other related work that may assigned from time to time. Recently, I passed National Certification 2 in Computer Hardware Servicing from a trusted institution to be added on my achievement and qualification in my career of choice.

    $5.56 /hr
    0 hours
    0.00
  10. Nina Marie Fredriksen

    Nina Marie Fredriksen

    Freelancer with a call center experience

    Philippines

    To be an Employee with a strong interpersonal and organizational skills and a keen ability to multitask a variety of challenges and responsibilities with a challenging position which will allow me to further utilize my existing skills and enable to acquire new abilities. SUMMARY OF QUALIFICATIONS: More than 3 (three) years of extensive customer services experience. Strong ability to lead and train staff Excellent ability to gather, analyze and generate reports. Remarkable ability to communicate effectively Exceptional record maintenance skills. Deep ability to compile information and prepare reports. Excellent coordinating skills. Immense ability to schedule appointments and maintain calendars. Profound ability to transcribe and recorded data’s. Excellent ability to make administrative decisions and judgments. Strong ability to compose and edit already written materials.

    $4.44 /hr
    1 hours
    0.00