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On average, 1,123 Customer service projects are completed every quarter on Upwork.


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Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Eugenia Matsukevich

Eugenia Matsukevich

Business Account Manager

Belarus - Tests: 5 - Portfolio: 5

I hold the post of business account manager at AIS Novations Company. The company is located in Eastern Europe, Belarus, Minsk (GMT + 3). We offer services in 3d modeling (for games, movies, videos - mainly various props and mechanisms. Not characters), mapping, illustration, game modeling, hard surface sculpting and texturing.

$20.00 /hr
0 hours

David Ige

David Ige

Arduino Programmer, Call Director

United States - Tests: 2 - Portfolio: 1

I am very comfortable using the Arduino development environment, i have successfully built an obstacle avoiding robot which can be controlled by text messages (GPRS shield), is GPS equipped which means it is aware of its location, compass(with tilt compensation) equipped which means its aware of its direction. The obstacle avoidance is achieved through one infrared sensor and one ultrasonic sensor. The micro controller used is the Arduino Mega and the motor controller. The Chasis is the 4wd Dagu Rover 5 with four Encoders. Additional capabilities of the robot include Lcd Display, Temperature sensing, I am also a Call Director with Apple Care. My job is to direct calls to the right department, run diagnostics for devices eligible for the Apple Care Protection Plan. I'm highly skilled in the sales area and I'm also a Mentor

$22.22 /hr
0 hours

Jus B.

Jus B.

Web Development Solutions that Work

Australia - Tests: 1 - Portfolio: 43

I have developed projects that generate a total income of over $800,000 per month in sales for my clients My ten years experience in website design and development, means you’ll get your project done by a qualified and experienced freelancer who has a proven history of delivering the highest quality work on time and on budget. Past clients have repeatedly commented on the high level design and development skills, rapid turnaround, and detail focused approach I bring to development projects I work on. I can work either individually,or as part of your larger development team. My aim is to work with you to obtain the best quality outcome for your project. Previous experience in paying attention to details and working within budgets will ensure your project is delivered on time and within budget. To see examples of the high quality work I’ve produced please take a look at my portfolio, and then get in touch so I can personally discuss your project with you.

100% Job Success
$44.44 /hr
540 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Team Eeshana

Team Eeshana

The Mob in Mobile. We Put Hits on the Web.

United States - Portfolio: 14

The Mob in Mobile. We Put Hits on the Web. We are ruthless when it comes to delivering on time, on budget, and making our clients happy. When you hire Eeshana, we are your Made Men. We do the dirty work. We are ready to execute. Our Bay Area office is based in Oakland, CA. We project manage and design right across the bridge from San Francisco. What does that mean for our clients? If they're in the United States, they don't have to up late at night into the wee morning hours to discuss their projects. And if you're not in the US, no worries. We'll stay up late at night and into the wee morning hours to discuss your project. It's the least we can do. We work on our clients' time not the other way around. Our developers are in India. Pune, India to be exact. We have 30 salaried employees working there. Moving our development arm to India allows us to be competitive in today's app and web marketplace. This translates to our clients getting the best of both worlds. Literally.

99% Job Success
$22.00 /hr
335 hours

Mahesh R.

Mahesh R.

Project Manager, Business/Technical Analyst with 6+ year of Experience

India - Tests: 11 - Portfolio: 2

***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 6+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

79% Job Success
$33.33 /hr
124 hours

Momer D.

Momer D.

Customer Service / Recruiter

Philippines - Tests: 12

I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

100% Job Success
$16.67 /hr
2,621 hours

Anu Bhargava

Anu Bhargava

Technology Enabler

United States

I have completed my Masters in Computer Applications. I work as a technology enabler for companies who want to get quality technology work done. I am working with Thoughtsterz to help align them with technology clients and act as the client proxy for my clients. Be assured, that you have a local partner who'll work on your behalf to ensure that you get the best services for your work.

$30.00 /hr
606 hours

Shubha Kulkarni

Shubha Kulkarni

Expert in Manual testing and client servicing with ISTQB certification

India - Tests: 2

>2.5yrs of progressively responsible experience in areas of manual testing. >Has sound working knowledge on client server Application and web based application >Exposure to all stages of Software Development Life Cycle. >Ability to understand Functional Requirements >Involved in Functional , Regression testing, system testing and defect reporting >Work involved in testing the entire functionality of the product. Executed the test cases manually to test application functionality against user requirement. >Smoke and functional testing of applications >Integration testing based on business transaction scenarios. >System testing whether end feature is working or not. >Regression testing after the fixing bugs and verified that the fixes did not create problems elsewhere. >Compatibility testing for an application in different browser, operating system and hardware. >Acceptance testing >Localization testing in different languages >Bug tracking and reporting >Handling core client – IBM and retail businesses. >Monitor the overall functioning of processes; identify improvement areas and implement adequate measures to maximise customer satisfaction levels. >Frame strategic onsite events understanding clients needs for healthy relationship. >To understand the policy conditions of different Mediclaim insurance policy conditions and update the software Applications for respective Individual or Group policies. >Execute efficient and effective deliverables >Collaborate with peers in designing quality improvement processes. >Resolve troublesome insurance cases displaying conceptual and emotional etiquettes >Help client in drafting effective documentations’ to post in their policy portals. >To analyze the monthly reports of processes and initiate corrective & preventive action of problems. >Work on Departmental improvements. >Preparing MIS on monthly basis. >Resolve employee and customer queries within the stipulated SLAs >Initiative taken for arranging internal audit training. >Coordinate with departments for arranging for internal audits after every 3months. >Follow up with depts for the improvements provided in internal audit. >Exceptionally minimal wrong settlements

$5.56 /hr
0 hours