Customer Service Specialists

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Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,726 Customer service projects are completed every quarter on Upwork.

1,726

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.70.

4.70
Last updated: June 1, 2015
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  1. Roger L.

    Roger L.

    Project Management / SMM&Marketing Specialist/ Portuguese Translator

    Brazil - Last active: 1 day ago - Tests: 13 - Portfolio: 3

    To go beyond the expectations of those counting on my professional skills and in the areas I am fully capable of providing excellence. Such areas include but are not limited to: Project and team managing skills: Over 5 years of experience managing teams, providing training programs to allow team members to be fully capable of acquiring the necessary skills to perform their daily tasks. Project and Team leadership and experiences have included: - Leading Projects from Start to Finish - Write Extensive and detailed Guidelines - Monitor Team Performance - Plan and provide Team Skill Growth - Manage, Lead, Execute and Monitor projects with dozens to Hundreds of Participants 100% remotely - Weekly team and project detailed reporting Company owner for almost 4 years. Owned a remodeling construction company where I managed a team of 15 professionals in the same area. Which involved duties such as: - Provided training and personal coaching to develop their professional skills in the field. - Responsible for managing and structuring the company while providing services to nationwide companies and personal clients. - Responsible for bills to pay and basic accounting such as maintaining cash flow of the company, cutting checks for the staff - Responsible for projects and duties among our teams Costumer Support Management: More than 2 years of experience with IT Technical Costumer Support, levels 1 and 2. Direct costumer support by phone, remotely and in person for Nestle S/A. Duties involved: - Responsible for providing technical training for team members. - Assignment Group (AG) Tasks - Ticket handling, monitoring, follow up, execution and closure - Task Queue Handling with updates and follow ups - High Priority ticket Management: - TTR System Management : Time to Assign/Reassign Ticket Management System: Which means divide high priority tickets to appropriate assignment groups - SAP Monitoring System: Responsible for providing delicate support for Nestle brokers and clients worldwide while handling multimillion dollar orders of merchandize to big corporations such as Walmart, Carrefour and others SEO (Search Engine Optimization) Specialist. -Technical Content DEVELOPMENT. Document revision. Technical and non-technical documents. -Provided long services for clients -Website ranking Exceptional Translator: Portuguese/English and English/Portuguese I have been in the field of translation since the year of 2000. Through all these years I must say that I have gained extensive knowledge in the field of translation which also includes: - Portuguese to English Audio Transcribing - English to Portuguese Audio Transcribing - General translation Services Additional strong points worth the mention are: - Logical and analytically cable of making quick decisions - Problems identification (E.g. Recurrent incidents) and treatment of the issues raised by the market or internally (OIT) or within project/task scope - Great Communication Skills - Pro-activeness / Collaboration in helping, teaching, and coaching other people, teams and organizations. - Entrepreneurship: Problem Solver, calculated risk taker, Innovator (propose innovation / renovation) and entrepreneur. - Used to working under pressure and capable of handling pressure while multitasking at the same time. Social Media and Internet Marketing Experience in leading and managing companies social media portfolios and brandins. - Responsible for managing online presence, social media accounts, product image and deliverable. Other points include: - Creating a Social Network Marketing Plan - Marketing Techniques for Facebook - Marketing Techniques for Twitter - Marketing Techniques for YouTube - Strategy and Goals - Email Marketing - and others

    Groups: Article Samurai, oTranslators

    $17.78 /hr
    4,852 hours
    4.92
  2. Rahul H.

    Rahul H.

    Project Manager / IT Consultant & Generalist

    India - Last active: 1 day ago - Tests: 34 - Portfolio: 13

    Seasoned IT Professional with extensive experience in Software Development, Database Technology, Project Management & Business Analysis. An innate ability to always remain on top of the situation has helped me to establish a track record where I have not missed out on a single deliverable. Core Technology Areas - Data Warehousing & Business Intelligence Tools - SSIS, SSRS, SSAS, Crystal Reports - Development of Triggers, Stored Procedures using T-SOL in MSSQL Server - Designing databases - Conceptual & Physical schema - .Net framework 3.5 & 4 - Asp.net, Web Worms, C#, Ajax, Web Services, Win Forms - ORM- LINQ, Entity Framework. nHibernate - Use Cases, UML Artifacts, MS-Visio, Wireframing tools - MS-Access, VBA Abilities - Orchestrating total solutions from requirement analysis to testing and implementation. - Proven experience in project management, risk analysis & successfully leading teams - Interfacing with clients - both pre & post sales Strengths - Ability to think out of the box within defined and accepted methods of execution and delivery

    $35.00 /hr
    4,529 hours
    4.96
  3. Waqas T.

    Waqas T.

    Online Assistant | SEO | Product Manager | Customer Support

    Pakistan - Last active: 1 day ago - Tests: 12 - Portfolio: 4

    Over the last 6 years, I have worked on varying projects that required different skill sets and abilities. A few of my skills are listed below: * Managing, implementing and maintaining: ** Dedicated servers - CentOS / Windows. ** Domain & Hosting. ** Google Business Solutions. ** ZOHO CRM Solutions. ** Salesforce CRM Solutions. ** Magento, X-Cart & Shopify. ** Wordpress. ** MailChimp, & Active Campaign. * Creating custom Macros. * Q/A on software & services. * Search Engine Optimization. * Deploying software & services on the web. * Customer support via email, phone, Gotomeeting, TeamViewer & chat. * Using Word, Excel, PowerPoint, Access, OneNote, Frame Maker, CorelDraw & Photoshop for a host of different projects and automations. For more on my skills, please see my Work History, Portfolio, and Tests. My objective is to provide my clients with excellence in service, communication and reporting. I am energetic, committed, and motivated to work and am able to manage deadlines with a can-do attitude. I am seeking opportunities to provide my services as a 'packaged' virtual assistant where I can help deploy, manage or suggest on a host of different projects / solutions. * Top 1% of successful oDesk freelancers.

    Groups: BigCommerce, Bluehost Developers and Designers...

    $15.00 /hr
    14,254 hours
    4.99
  4. Eashani Rodrigo

    Eashani Rodrigo

    IT & Business Consultant (&expert in presentations/ AcademicWriting)

    Sri Lanka - Last active: 1 day ago - Tests: 10 - Portfolio: 15

    My domain of knowledge covers the fields-: IT , Business & Marketing Management & Organizational Psychology. I have gained my experience and knowledge in IT Service Management (ITSM), IT Marketing and Business Analysis areas working in IT Industry. I am experienced in business management, marketing and sales, online marketing, business consultancy and online research. Specialties: -- IT Service Management (ITSM in relation to ITIL) -- IT Marketing Management -- Online Marketing Management -- Project Management -- Business Management -- Organizational Psychology/ Business coaching -- Neuro-Linguistic Programming (NLP) Skills -- PowerPoint Presentation Designing (Business, Educational, Training) -- Presentation Video production ( PPT to Video using Camtasia) -- Marketing Material Preparation ( Presentations, Flyers, Brochures, Videos) -- Business Profiles / Business Proposals / Marketing Proposals/ Sales Proposals and Other Business Documents preparation -- Website content writing -- Online Research -- Process diagrams, flowcharts designing (using MS Visio) -- Personal Coaching Academic Background *** Bachelor's degree (B.Sc. (Hons) in IT Management) *** *** Masters Degree (M.Sc. in Business Psychology) *** As a successful academic I am skilled in: -- Article Writing -- Academic Writing -- Preparation of Online Tutorials ( Knowledge area : Business Psychology, Business Management, Marketing, Online Marketing, IT, ITSM, ITIL, Leadership, Change management and Neuro-Linguistic Programming [NLP]).

    $20.00 /hr
    1,842 hours
    4.99
  5. Marc B.

    Marc B.

    Sr. IT/Software Development (Project) Management

    Italy - Last active: 1 day ago - Tests: 10

    - Sr. QA Engineer - Sr. Project / Program Manager / Scrum Master - Sr. Business Consultant After years of experience in Management in both the Software Development and IT industry, I want to expand my horizon at my level of expertise. I'm more geared towards management of technical staff and/or projects. In this setting I have experience in a lot of different specialties (QA, Customer Support, Web Development, Development, IT, Production, Client Management, and others). I'm comfortable in a lot of environments, but I like to be able to use my own management style that is more aimed in managing through positive experiences, openness and coaching and training. I'm definitely not a supporter/believer of managing with an iron fist. My main aim is always to create a positive and productive environment in which people can feel happy and flourish, as opposed to being stressed and strained. I learn quickly and I'm flexible and precise in my work. I have experience with multiple cultures and am a good communicator. For details on my experience, see my LinkedIn profile at: http://it.linkedin.com/pub/marc-baas/19/825/96b/

    $50.00 /hr
    5,334 hours
    5.00
  6. Brenda Smart

    Brenda Smart

    CS, Data Entry, Email Response, Real Estate, All around admin.

    United States - Last active: 7 hours ago - Tests: 5

    I am a stay at home mom. I am a hard working, very reliable professional person with strong attention detail. I am looking for full time work and am available Monday Through Friday. Other qualities I possess, which may not be readily apparent from my resume, include integrity, intelligence, and high energy, along with a diverse background and range of abilities. I have also been recognized as one who embraces creativity and new ideas and is a quick learner. Detail-oriented, with sound business sense and logic; highly organized, disciplined and professional. Strong written & oral communication skills; ability to develop rapport, work well with others. Excellent people skills; successfully complete projects on time.

    $25.00 /hr
    2,195 hours
    5.00
  7. Chao C.

    Chao C. Agency Contractor

    China Business Consultant / Chinese Marketing Expert

    China - Last active: 1 month ago - Tests: 10 - Portfolio: 18

    ★WHAT DO I DO? I help businesses, from startups to big names develop optimal solutions for entry and growth in the China market. ※Understanding the China/Chinese market is a challenging task.※ No matter you are considering entering the China market with little or no knowledge about China or you had an established presence in China already, You might need help. The following titles are given by my clients: *China Business Consultant *China Marketing Expert, *Professional Chinese Translator/Copywriter, *China Representative, *Chinese Market Researcher, *eCommerce Website Project Manager, *Global Digital Marketer... ★WHY SHOULD YOU HIRE ME? * 16 years China marketing experience * 12 years Digital Marketing experience, Chinese SEO + SMM, China PPC * China Business Consulting on various sectors and industries. * Internet Entrepreneur with successful experience and learned lessons from failures. * Working under diversified environment and can handle different Chinese cultures. * Had been worked in Shanghai, Hangzhou, Beijing, Guangzhou and Hongkong. ★WHAT'S IN IT FOR YOU? * Easy to Communicate, Quick Response * I had served 1000+ global clients on translation and consulting business * You will get market insights quickly through affordable, but effective methods * You can establish your local presence with ease * You can get truly local Chinese website, suitable to the China market * Your digital marketing will be in the right hands in a long-run, either PPC, SEO or SMM. ★WHAT SERVICES? * China Market Research * Sourcing from China & Exporting to China * Industry Analysis * Feasibility Studies * Market Entry Strategy * Website Localization * Website Development * eCommerce Web Design * Translation & Copywriting * China internet marketing

    Groups: oTranslators

    Associated with: SinoStep China Consulting

    $49.99 /hr
    2,497 hours
    4.97
  8. Danette Sheppard-Vaughn

    Danette Sheppard-Vaughn Agency Contractor

    Project Manager/Executive/Personal Assistant Extraordinaire

    United States - Last active: 7 hours ago - Tests: 17 - Portfolio: 10

    My objective is to secure home-based and/or virtual employment in order to generate additional income, as well as continue to build a client base of extremely satisfied individuals who are delighted with my abilities and talents.  The following qualities enable me in this endeavor:  • Extremely efficient, organized and detail-oriented in all aspects of business and management. • Superior interaction skills with both laymen and professionals and customer service advocate. Effective in working with individuals and groups. • Creative and insightful critical-thinker with excellent problem- solving ability and communication skills (written & verbal).

    Associated with: oDesk Payroll, Songspirations

    $38.89 /hr
    7,133 hours
    4.98
  9. Miroslav T.

    Miroslav T. Agency Contractor

    MCSA certified Microsoft system administrator with more than 10years e

    Bulgaria - Last active: 1 day ago - Tests: 11 - Portfolio: 2

    Accomplished IT professional with more than 10 years practical internet experience. Skilled technology savvy self-starter, adept at securing, tuning, tweaking and maximizing the overall computer system performance. In depth understanding of managing mixed networks (Linux and Windows based).Able to work on own initiative or as part of a team and can deal with administrative duties competently.

    Groups: Microsoft Certified Professionals

    Associated with: Samsourcing

    $16.67 /hr
    7,469 hours
    5.00
  10. Bilyana Y.

    Bilyana Y. Agency Contractor

    Responsible & creative project manager, experienced video producer

    Bulgaria - Last active: 7 hours ago - Tests: 18 - Portfolio: 7

    Striving for perfection in all my work and daily tasks. Master degree in economics-marketing and business. Experience in the business activities available. My strenghts are accuracy and hard working. My main interest are Internet research, SEO, web applications QA. Creative and self motivated person well managing working in team. I'm also a creative video producer and editor with excellent eye for details and great in reaching tough deadlines. I would like to apply for the following positions: web administrator, video producer and editor, QA for business and marketing applications, sales and customer support manager; business consultant

    Groups: oTranslators, salesforce.com

    Associated with: INJ

    $14.44 /hr
    5,674 hours
    4.99