Get Your Customer Service Project Started Today!

Hire a freelance customer service representative to help you save time and keep your customers happy 24/7. A professional customer service rep can field questions, help users, solve problems, and take care of your clients...freeing you up to do the work that is at the core of your business.

Many of our freelance customer service reps have experience in large call centers around the world, and are ready to bring their professional experience to help your business.

Browse Customer service job posts for project examples or post your job on Upwork for free!

Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,123 Customer service projects are completed every quarter on Upwork.


Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
Clear all filters

Sergey Andreev

Sergey Andreev Agency Contractor

Web & Software development

Russia - Tests: 11 - Portfolio: 6

8+ years in software development Web & Desktop applications Backend & Frontend applications Experienced in JavaScript and most popular frameworks (jQuery, ExtJS, OpenLayers) 5 years experience in .Net Web development (ASP.NET MVC, WCF, WCF REST via C#) 5 years experience in .Net Desktop development (WinForm & WPF via C#) I would be happy to work with you on some interesting projects.

Associated with: Smart SQ-O, Urisco Agency

100% Job Success
$30.00 /hr
3,246 hours

Christopher G.

Christopher G.

I.T Professional / Desktop & iOS Device Technician

Philippines - Tests: 13

I aspire to secure the position of a I.T Professional where my 8 years of experience and knowledge in software installation, hardware installation, networking, troubleshooting, internet configuration, iOS Device troubleshooting, documentation, data controlling, data entry and data migration can be put to use within a company for achieving it's goals and targets.

84% Job Success
$5.00 /hr
7,306 hours

Mathew G.

Mathew G.

Experienced Customer Support & Core Network Implementation Engineer

Kenya - Tests: 5

I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

71% Job Success
$12.22 /hr
5,679 hours

Ahmed A.

Peoplesoft Expert,ITIL V3 Expert,Togaf 9.1 Certifieded,OCP

Egypt - Tests: 13

• Over Eight years of PeopleSoft experience • Over Eight years of ITIL V3,V2, and ISO/IEC20000 Implementation experience. • Over Ten years of Project Management experience, IT Strategy, IT Service Management. • Over Ten years of Software Architecture, TOGAF™9, System analysis, BI, DW, OLAP and database administration experience.

100% Job Success
$55.56 /hr
1,455 hours

Alex Wilson

Alex Wilson

Project and Task Management App, QuickBase, Database, SugarCRM Expert

United States - Tests: 17 - Portfolio: 5

About Me Over the past ten years I have done a very large amount of development with Access, PHP, MySQL, AJAX, and CSS including e-business solutions, task and project management applications, ERP Projects, robust database applications, and fully functional e-commerce websites. I am also skilled in desktop application development using Visual Studio, Java, and C++. My greatest skill is being able to create fully-functional database-driven solutions (web or offline) from start to finish independently and punctually. My goal is to design and create successful, attractive, and functional websites, web applications, databases, and desktop applications for you or your business. I have a wide variety of secondary skills as well. I am capable at Japanese, graphic design, and user experience. Why you want to hire me There are a lot of programmers out there that cost less per hour than me. But there is something I can give you that they can't: Assurance. Assurance that you will end up with a quality product that will stand the test of time. I'm so confident in that statement that I will do all standard maintenance on your project for free.

100% Job Success
$33.33 /hr
1,356 hours

Ryan M.

Ryan M.

Customer Support Expert, QuickBooks Specialist, Java Programmer

Philippines - Tests: 3

After graduating in 2006, I have worked in the BPO industry providing technical support to hardware, networking, and accounting software clients in the United States. I have direct contact with customers of our clients helping them solve issues ranging from simple computer operation to complex accounting software resolution. I am available to work every 10 am - 7 pm PST.

100% Job Success
$11.11 /hr
8,615 hours

Jose Dodge

Jose Dodge

QA Tester (Application Development)


Over the last 2 years, I have been developing my experiences in Class Action Settlement Administration. I have experiences in QA Testing and Data Entry. Prior to these tasks, I dealt with Class Members in the Call Centre Dept. I am well informed in this field and eager to expand my knowledge. Experiences prior to Class Action Settlements, I have worked primarily as a Call Centre Representative. Handling accounts such as, Account Advisor (JP Morgan), Event Recruiter (Microsoft Program Partners).

$7.00 /hr
1,991 hours

Carmi Arguelles

Carmi Arguelles

Photoshop Editor | Customer Support | Lightroom | Technical Specialist

Philippines - Tests: 5 - Portfolio: 4

I have 7 years of experience in the call center industry, focusing on Technical and customer support. I have worked for E*Trade information services and have had experience in handling corporate accounts. I focus on delivering problem resolution for all clients and deliver top of the line results. I also have an extensive Photoshop experience, specializing in : - Product photo enhancement - Digital image editing / Wedding Photo Editor - Skin Retouching / Photo Editing - Deep etching / Background removal / Image Cutout /Masking - Color correction / Color change/ Image manipulation I am in search of job opportunities and I have several years of experience. I would like to work for you or your company. My goal is to be able to deliver top of the line projects for clients all over the world through Upwork, whether it is for Technical matters or design projects. Tools Used: Adobe Photoshop CS5.1 Adobe Lightroom 4

90% Job Success
$5.56 /hr
1,332 hours

Delia Ecleo

Delia Ecleo

Administrative Superstar, Data Entry Expert, Graphic Designer

Philippines - Tests: 16

Hi. Let me start this with a brief description of my personality, I'm a natural person, friendly and fun to be with, energetic and a perfectionist. I want everything to be well-organized and perfectly detailed. I'm a certified addict when it comes to work. I always look forward to achieve my client's goal like my own. I'm a workaholic person with extreme dedication and passion with what I'm doing. I have spent more than 5 years in the administration field. I actually fell in love with it. For me, working is learning. You get paid while developing your skills or even acquiring a new one.

86% Job Success
$8.89 /hr
3,765 hours

Von C.

Von C. Agency Contractor

Customer Service and Technical Support

Philippines - Tests: 11 - Portfolio: 4

A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

Groups: BigCommerce

Associated with: ESC Interactive

100% Job Success
$13.33 /hr
8,719 hours