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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: July 1, 2015
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  1. Anton K.

    Anton K.

    +5 years exp in hosting industry; NIX/WIN servers config/tuning

    Ukraine - Last active: 03/29/2012 - Tests: 10 - Portfolio: 1

    During the last 5 years I have been working in a company that provides a full range of hosting tech support. What does this mean? - quick and complete resolution of your problem. Why quick? - because a customer wants their site to be up and running 99.9% of the time. Why complete? - because if the issue is half-fixed now it may arise in the future and the customer will have to move to another provider who can solve the problem (you know hosting is a highly-competitive marketplace). All these factors are forcing me to have (or gain as fast as possible) a wide range of knowledge in system administration, programming, code debugging and customer relationship.

    $16.67 /hr
    74 hours
    4.94
  2. Romnick Leongson

    System and Network Administrator

    Philippines - Last active: 13 hours ago

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $5.56 /hr
    1,792 hours
    0.00
  3. Catherine G.

    Catherine G.

    Rockstart Quality Assurance Engineer, Tester

    New Zealand - Last active: 5 days ago - Tests: 9 - Portfolio: 2

    I'm a network test Engineer with 5+ experience in IT industry. I started out as an IT support for a multinational company for 3 years before I took CCNA certification and decided to move into Computer Networking field. I am now a part of a company that makes router and Switches a system Test Engineer and have experience with agile testing methodologies.

    $16.67 /hr
    1,778 hours
    4.92
  4. Mariusz S.

    Mariusz S.

    Project Manager | Gamification Design Consultant | szyma.co

    Poland - Last active: 2 days ago - Tests: 4 - Portfolio: 1

    Project Management / Customer Support / Operations / Gamification I help startups manage their projects and remain an excellent client relationship. My experience reaches from small projects, individual startups to working for corporations reaching 130 thousand employees. Let me know on what I can help you with. Learn more about me on http://szyma.co/

    $40.00 /hr
    50 hours
    5.00
  5. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Last active: 13 hours ago - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $16.67 /hr
    5,679 hours
    4.68
  6. Danish Shaukat

    Danish Shaukat

    Danish Shaukat

    Pakistan - Last active: 22 days ago - Tests: 8 - Portfolio: 5

    Professional Summary ================= - Extensive experience in Software Quality Assurance and managing multiple QA Team and multiple QA Projects. - Extensive Experience in Data Entry, Email Handling and Responses, Virtual Assistance and Customer Support and Representation. - Experience in Mobile application development Android and iPhone and delivered many successful projects with great quality. o Web Base Quality Assurance o Desktop Applications o iPhone Applications and Games o Android Applications and Games o Windows Mobile Applications and Games o Performance Testing, Load Testing, Stress Testing, System Testing o Test Strategies, Planning, Budgeting, Use Cases etc - An efficient and reliable Associate Project Manager and Project Coordinator with 3 years experience of Managing iOS/Android Games and Applications. Strong track record in project delivery from both an execution and stakeholder management perspective. Managing Quality Teams, Project and Resource budgeting. - Expert in Data Entry, Email Responses and Customer Support - Expert in Translation from English to Urdu, English to Punjabi, English to Arabic EXPERIENCE OUTLOOK Position Company Experience Project Manager / QA Head of Dept (iPhone/Android) Game View Studios Pvt Limited Pakistan May 2013 – onwards Project Coordinator and Principal SQA Engineer (iPhone/Android) Game View Studios Pvt Limited Pakistan, Subsidary DeNA Japan July 2011 – April 2013 Principal SQA Engineer/Team Lead Quality Assurance Game View Studios Pvt Limited Pakistan, Subsidary DeNA Japan July 2010 – June 2011 Senior SQA Engineer/Team Lead Quality Assurance Cambridge Docs, Pvt Limited Pakistan December 2007 – July 2010 Software Quality Assurance Engineer/Team Lead Softech Systems Pvt Ltd November 2005 – November 2007 SKILLS Computer Related Concepts: • Extensive experience in iOS, Android, Window Applications and Game Testing, Feature Designing and Metadata designing and Developement. • Experience in testing Web based Application, desktop applications, iPhone applications, Android applications, Blackberry and Nokia applications and expert in Games testing. • Experience Project Manager and has experience of Project Management methodologies and has lead many teams and successful projects. • Languages: C/C++, VC, Vb.Net, Asp, Php • Preparing Test scenarios / Test cases / Test scripts / Test Sizing / User Manuals, Getting started Documents, Technical Docs • Microsoft Visio, Bugzilla, Oracle, Rational Rose, Front Page, Unfuddle, • Good Command Over Software Engineering especially Software Quality Assurance • Good Communication, Analytical, Administrative Skills • Testing Technologies – Black Box (Functional, Regression, Acceptance, Performance, Boundary Value, Integration, Stress, Load, Connectivity etc.) • Good Data Structures, Algorithms , Compiler concepts. Business Administration Concepts: • Marketing concepts • Human Resource Management and Organizational Behavior Concepts • Operational Management Concepts • Financial and Managerial Accounting Concepts EDUCATION Degree College / University Passing Year Masters in Business Administration – Majors in Finance and HR Institute of Management Sciences (Pak-Aims) 2007 (CGPA: 3.65) BS Computer Sciences (BCS) – Majors in Software Engineering Institute of Management Sciences (Pak-Aims) 2005 (CGPA: 3.08) BA – Journalism, Education Private 2005 PROFESSIONAL PROJECTS DreamFish (iOS, Android Social Game) Project Description DreamFish is a famous aquarium-based iPhone and Android Social game. ‘Tap Fish’ which was at the top of the charts in iOS and Android with millions of active users. Project Type iOS and Android Social Game Role Project Manager and Head of Quality Department of the Project Responsibility Development of New Features, Client and Resource handling and Management, Team Lead, Test Estimates, Assigning Team Tasks and Roles, Test Plans, Reviewing other test cases, Performance Testing, Regression Testing, Connectivity Testing, Memory Testing and Mobile Level Testing HayRide (iOS, Android, Windows Social Game) Project Description HAYRIDE is a farming game with smooth controls. You will grow crops and fruits, raise livestock animals, produce goods, fill orders from the townsfolk, sell your goods at the roadside shop, and even visit other farms. And you will have many followers if you decorate your farm nicely! Project Type iOS, Windows and Android Social Game Role Project Manager and Head of Quality Department of the Project Responsibility Development of New Features, Client and Resource handling and Management, Team Lead, Test Estimates, Assigning Team Tasks and Roles, Test Plans, Reviewing other test cases, Performance Testing, Regression Testing, Connectivity Testing, Memory Testing and Mobile Level Testing

    $10.00 /hr
    0 hours
    5.00
  7. Prince Ladan

    Prince Ladan

    Expert Web Designer | HelpDesk Support | Technical Support

    Kenya - Last active: 2 days ago - Tests: 4 - Portfolio: 3

    As a Web Developer, I have more than 2 years experience. I have developed a wide range of websites using Php Wordpress, HTML5,Jquery, Javascript, knock-out.js and Bootstrap 3. Building clean, responsive websites and applications is my full time occupation. I keep up with the current changes in technology and continue to learn new ways and approaches to grow my skills and help build your business. My skill sets: - Php, Laravel, Code-igniter, Wordpress, Joomla. - HTML5, CSS3, Bootstrap 3 - Javascript, angularjs, backbone.js, knockout.js

    $4.00 /hr
    0 hours
    5.00
  8. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 4 days ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  9. Lee Van Cliff E Samson

    Lee Van Cliff E Samson

    Data Specialist

    Philippines - Last active: 1 day ago - Tests: 6 - Portfolio: 9

    I have a 3-Year Experience with diverse skills developed on Data Entry, Email Management, Network Security, Website Development, Web Store Management, Order Processing, Domain Management, Program Skills, Technical Service and Customer Service Support.

    $22.47 /hr
    4,473 hours
    4.58
  10. Lincoln Islam

    Lincoln Islam Agency Contractor

    Creative Web designer & Technical assistant

    Bangladesh - Last active: 12/05/2014 - Tests: 10 - Portfolio: 22

    For me, a website design is not just about making a site look pretty. Yes, i do make aesthetically pleasing websites, but graphics and look & feel are only part of the overall design. A pretty design that looks good to the eye, but not to the cash register, is useless. I offer web designing services either as part of a big picture solution or as standalone services, if you wish. You can either ask me to design your website for you as per your needs, or you may ask me to solve a particular problem for you through the design of your website. I believe that, with my skills & experience I can bring a lot to project. My web developing expertise includes: Designing, building and maintaining e commerce websites. Extensive knowledge of php, JavaScript, CSS and html5. Expert with CMS Like Magento, Wordpress, Joomla Developing custom themes for WordPress And Joomla Making Responsive Website(mobile supported) using framework like bootstrap W3C standards, SEO and capabilities of different web browsers are factors I always keep in mind while designing and developing web content and my referees can speak for my excellent coding standards.

    Groups: Application Developers Alliance, PHPFox

    Associated with: AppsRex, Creative IT Solutions!

    $22.22 /hr
    161 hours
    4.20