Customer support Freelancers

Browse Customer support job posts for project examples or post your job on Upwork for free!

Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: July 1, 2015
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  1. Guillermo Dutra

    Guillermo Dutra

    Web master, Wordpress nerd

    Chile - Last active: 15 days ago - Tests: 3 - Portfolio: 3

    4 years of experience on web development. Wordpress developer nerd, HTML/CSS/jQuery experience, I'm also good at maintaining, migrating, moving websites and administering website content from just plain html sites to CMS ecommerce(woocommerce etc). I´d love what I do and I care a lot about my clients. Let me share my experience. Cheers!

    $14.44 /hr
    947 hours
    4.88
  2. Santiago Bernal

    Santiago Bernal

    Web solutions, Security Consultant

    Colombia - Last active: 2 days ago - Tests: 3 - Portfolio: 2

    I've been in the web development field for more than 4 years, when I started developing PHP/MySQL applications for a local company. I've worked on a variety of applications. Over the last 4 years I've dedicated myself to work with Wordpress, so I'm capable of creating complete Wordpress sites from scratch, that include customized code (writing modules), convert/create themes, SEO, Social Media Integration and Hardening. I also have worked on Windows and Linux servers, performing installations / configurations / hardening and have some experience in the following areas: SQL, PHP, MySQL, XHTML, CSS.

    $27.78 /hr
    1,899 hours
    4.97
  3. Celia Lau

    Celia Lau

    Experienced Games Designer and Producer

    Malaysia - Last active: 1 month ago - Tests: 7

    Producer & Games Designer : 怪兽商场 (Monster Mall) for Mobage Network (DeNA, China). (Managed development teams from Pakistan and India) Level design for PC casual titles (Shaolin Mystery: Revenge of the Terracotta Warriors-Partial) (Worked with development team in Shanghai, China) QA & Localization for PC casual titles (Dragon Dance & The Curse) (Worked with development team in India) Proejct Manage: Perodia (PC Steam). Manages the virtual wiki space and development pipeline with team leads. Development team comprises of individuals in games industry located across US, Canada and Europe. Relationships management with mobile games developers and publishers worldwide under Panda Tap Games (a collaboration between Cobalt Play Studio & Chinese Mobile Games Developers). Established presence on Twitter and Facebook for published games by Chinese developer-partners. Manages the social sites and social marketing platforms. Specialties: Project leadership, scheduling & tracking, stakeholder & crisis management. I have a high sense of personal responsibility and ownership for projects under my command. I am also very conscientious and driven to achieve the goals I have set within projects, ensuring both the quality and results are of the highest standards. Prior to entering the games industry, I spent over 12 years in product management, IT forensic software training and consulting with carious law enforcement agencies in South East Asia.

    $33.33 /hr
    0 hours
    5.00
  4. Danette Sheppard-Vaughn

    Danette Sheppard-Vaughn Agency Contractor

    Project Manager/Executive/Personal Assistant Extraordinaire

    United States - Last active: 1 day ago - Tests: 17 - Portfolio: 10

    My objective is to secure home-based and/or virtual employment in order to generate additional income, as well as continue to build a client base of extremely satisfied individuals who are delighted with my abilities and talents.  The following qualities enable me in this endeavor:  • Extremely efficient, organized and detail-oriented in all aspects of business and management. • Superior interaction skills with both laymen and professionals and customer service advocate. Effective in working with individuals and groups. • Creative and insightful critical-thinker with excellent problem- solving ability and communication skills (written & verbal).

    Associated with: oDesk Payroll, Songspirations

    $38.89 /hr
    7,317 hours
    4.98
  5. Louievan Santos

    Louievan Santos Agency Contractor

    Social Entrepreneur. Inbound Marketing and Business Development

    Philippines - Last active: 6 hours ago - Tests: 13 - Portfolio: 16

    Why you and I are the BEST fit? I am an entrepreneur which gives me a very broad business mindset. I am also a seasoned salesperson, project manager, marketer and business and brand developer with 8 years of broad based and progressive responsible experience in helping businesses, people and consumers to grow and think critically. With a proven ability to collaborate with different kinds of people to produce amazing results and an intensified business operating strategy. Experienced in starting businesses and working on high growth operations. Takes pride at the quality of my work and love for data and desire to drive revenue with minimal costs. Hire me today and let's start changing the game!

    Associated with: Link Synergy

    $16.67 /hr
    5,556 hours
    5.00
  6. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 10 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,243 hours
    5.00
  7. Miroslav T.

    Miroslav T. Agency Contractor

    Ticket Support/Help Desk Email/Chat support

    Bulgaria - Last active: 1 day ago - Tests: 11 - Portfolio: 2

    Accomplished IT professional with more than 15 years practical internet experience. Skilled technology savvy self-starter, adept at securing, tuning, tweaking and maximizing the overall computer system performance. In depth understanding of managing mixed networks (Linux and Windows based).Able to work on own initiative or as part of a team and can deal with administrative duties competently. I am a MCSA and MS Exchange Specialist with more than ten years of experience in IT and more than 7 working directly with MS Servers (2000/2003/2008/2012), in multi-site infrastructure, working in different areas including: Network Design, Infrastructure, Troubleshooting, Wifi, VPN, Security and more I consider myself a very patient person which is good for dealing with strong client’s attitude. I’m very Emphatic with people needs, which is ideal for understanding and fulfill their requirements. I have a very good typing skill which is ideal for Help Desk positions and allows me to complete reports, memos and e-mail a lot faster than regular people.

    Groups: Microsoft Certified Professionals

    Associated with: Samsourcing

    $16.67 /hr
    7,470 hours
    5.00
  8. Michael C.

    Michael C. Agency Contractor

    Expert PHP Developer

    United States - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    I am a fast learner and pay close attention to details. I have extensive experience with programming and server maintenance. I have worked alongside teams and independently. Also, I have programmed custom software over the phone for businesses. I have had the privilege of working with an amazing company and providing administrative customer support.

    Associated with: oDesk Payroll

    $16.67 /hr
    2,450 hours
    5.00
  9. Olga P.

    Olga P. Agency Contractor

    Project Manager

    Spain - Last active: 1 day ago - Tests: 6 - Portfolio: 4

    Over 8 years in IT I have broad experience both as project / account manager and team leader: Estimating, planning, managing and delivering website projects (HTML/CSS, JS animation, Wordpress, Joomla, Drupal website): budget and ETA planning; direct communication with the clients (voice and offline). Professional translator specializing in English, Russian and Ukrainian (Master's degree). Advanced computer/Internet user, fast typist. https://es.linkedin.com/in/priadka

    Associated with: WebLike

    $18.00 /hr
    114 hours
    5.00
  10. Robert K.

    Robert K.

    Drupal Expert | 20+ Years Web Design Experience | Pittsburgh, PA

    United States - Last active: 3 months ago - Tests: 2 - Portfolio: 3

    I have been designing/building websites for over 20+ years. It is my passion. I do it everyday. I love working with Photoshop, Drupal, HTML, CSS, PHP, and MySQL I care about every project I take on as if it were my own. I am an honest time tracker and efficient at what I do. I am obsessive about my work, I am great at communicating, I am available to answer emails/calls/text messages at all hours, and I do things very quickly. I am fluent in English and I live in America (Pittsburgh, PA), which goes a long way. I will be a great choice to help you create your project. I am currently seeking website maintenance/management work and short term projects. My General Drupal Project features: - Git for version control - Drush for quickly managing Drupal modules - Private development server for clients to review progress - Custom theming or subtheming with Omega, bootstrap, zen, mothership, or adaptive - Simple to very advanced site configurations - Usage of great modules including (depending on project needs): Views, OG, Panels, Context, CKeditor, IMCE, DS, and many others - eCommerce with either Ubercart or Drupal commerce - Building special admin pages to make managing content easier - Standardized methods and workflow for installing, building, theming, deploying, and maintaining Drupal websites - Live Drupal hosting available if needed. Plus I listen to all the popular Drupal podcasts and read the Planet daily. My General Website Maintenance/Updating standards: - All projects are version controlled/backed up - Updates are done on a private dev server - Client approves all updates before pushing live Random facts about me: - I built my first website in 1993 and haven not stopped since. - I have been using Photoshop since version 3.0 (I still have the floppies) - I have a wife, 3 kids, and 3 cats - I produced and directed a low budget feature film. - I have a black belt in Tang Soo Do - I have been running a web design shop for over 10 years Some Pros to using me: - I live in the US, so timezone and communication won't be an issue. - You can call me on the phone - I manage lots of Drupal websites and have a streamlined approach to keeping them updated and security patched. - I care about all the projects I take on, so I won't let you down. Thanks for reading!

    $44.44 /hr
    93 hours
    4.93