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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
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  1. Bernadette Gomez

    Bernadette Gomez Agency Contractor

    Customer Service Expert | Wordpress Developer

    Philippines - Tests: 10 - Portfolio: 2

    I am an expert in email handling and have been providing quality customer service for a number of eBay and Amazon stores for the past 4 years. My tasks also entails reputation management and have been part of Customer Support Management. I am also a degree qualified IT professional with over 5 years of experience in managing web properties, running customer technical support desks, and dealing with the day to day issues associated with managing a large pool of interrelated websites and directories. I am a Jill of all trades and continuously strive for continued excellence.

    Groups: Pro Customer Service

    Associated with: NAI Web Services

    $11.11 /hr
    6,305 hours
    4.97
  2. Shanna James

    Shanna James Agency Contractor

    Writer, Web Designer, Customer Service and Support Professional

    Jamaica - Tests: 12 - Portfolio: 8

    Customer Service and Support: 13 years Writer: Technical, Web content, Creative, Blogs, Articles, Product Descriptions, Product reviews, etc. - 3 years Web design and development with knowledge and experience in HTML and PHP. (Use of Dreamweaver) 2 years Graphic Design: Adobe Photoshop and Illustrator. 2 years My objective is to utilize the aforementioned skill-set to assist organizations and individuals while i expand my experience and knowledge base.

    Associated with: Shanna James

    $7.00 /hr
    6,153 hours
    4.99
  3. Vadim Sudzenka

    Vadim Sudzenka Agency Contractor

    IT Engineer, manager / Systems Engineer Microsoft

    Czech Republic - Tests: 10 - Portfolio: 14

    • Successful background in system administration, top-down networking implementation, system analysis, technical support, optimization and troubleshooting.• Strong experience in implementation of large-scale networking solutions, based on different operating system technologies, various hardware and software.• Experienced Engineer specializing in analyzing and solving complex IT problems.• Good understanding of ITIL principles (passed ITIL v3 Foundation test).• Independent, resourceful and detail- oriented individual, able to quickly grasp new technology and work effectively in the team demonstrating good organizational and interpersonal skills• MCITP Enterprise Messaging Administrator on Exchange 2010•MCSE holder• MCITP Windows Database Administrator SQL2005 (MCDBA) • LinkedIn profile http://www.linkedin.com/in/vsudenko Microsoft Windows Server all platforms • Linux (Unix, Aix, Solaris, HP-UX) • MS Exchange, FTP, Proxy servers, MS IIS, • MS Active Directory• TCP/IP, LAN, WAN, VPN, DNS, DHCP• Virtualization technologies (VMware, Virtual PC). Good knowledge MS SQL 7.0 - 2014, stored procedures, backup, DTS, Jobs, restore from Log, etc. More than 3 years customer service: customer support, telephone handling, email handling, and chat support.

    Associated with: Tower Group

    $30.00 /hr
    6,697 hours
    4.97
  4. Miroslav T.

    Miroslav T. Agency Contractor

    Ticket Support/Help Desk Email/Chat support

    Bulgaria - Tests: 11 - Portfolio: 2

    Accomplished IT professional with more than 15 years practical internet experience. Skilled technology savvy self-starter, adept at securing, tuning, tweaking and maximizing the overall computer system performance. In depth understanding of managing mixed networks (Linux and Windows based).Able to work on own initiative or as part of a team and can deal with administrative duties competently. I am a MCSA and MS Exchange Specialist with more than ten years of experience in IT and more than 7 working directly with MS Servers (2000/2003/2008/2012), in multi-site infrastructure, working in different areas including: Network Design, Infrastructure, Troubleshooting, Wifi, VPN, Security and more I consider myself a very patient person which is good for dealing with strong client’s attitude. I’m very Emphatic with people needs, which is ideal for understanding and fulfill their requirements. I have a very good typing skill which is ideal for Help Desk positions and allows me to complete reports, memos and e-mail a lot faster than regular people.

    Groups: Microsoft Certified Professionals

    Associated with: Samsourcing

    $16.67 /hr
    7,479 hours
    5.00
  5. Olga P.

    Olga P. Agency Contractor

    Project Manager

    Spain - Tests: 6 - Portfolio: 4

    Over 8 years in IT I have broad experience both as project / account manager and team leader: Estimating, planning, managing and delivering website projects (HTML/CSS, JS animation, Wordpress, Joomla, Drupal website): budget and ETA planning; direct communication with the clients (voice and offline). Professional translator specializing in English, Russian and Ukrainian (Master's degree). Advanced computer/Internet user, fast typist. https://es.linkedin.com/in/priadka

    Associated with: WebLike

    $18.00 /hr
    136 hours
    5.00
  6. Kittie Walker

    Kittie Walker

    Writer - Editor - Researcher - Marketing Consultant

    United Kingdom - Tests: 14 - Portfolio: 3

    With over 20 years business experience in multiple industries, I bring a wealth of skills to the projects that I participate in. I have in-depth knowledge of the retail, leisure, banking, hospitality, health-care and IT sectors. I have an MBA, a teaching certificate and full training in Prince2. At Indigo Girl we specialize in providing clients with the full range of services necessary for any and all on-line ventures. As both a marketing and design consultancy, we offer a holistic approach to ensure all projects are completed professionally with clear, consistent quality throughout.We offer our expertise both as a complete package and as single services to meet any individual needs: Web design Graphic design SEO/website/content audits Content strategy Information architecture Content creation - technical writing, copywriting, infographics Competitor research/analysis SEO Analytics Social media marketing Online marketing campaigns

    Groups: Article Samurai

    $33.33 /hr
    470 hours
    4.96
  7. Khawaja Waqas

    Khawaja Waqas

    Expert Content Writer/Pro Designer/Social Media Manager

    Pakistan - Tests: 4 - Portfolio: 14

    To provide my clients here on oDesk with the best quality work. When I apply for a job I am confident that I can do it. My high ratings here on oDesk are a proof that I am hard worker and dedicated professional. So if you hire me, I won't let you down. I am an expert when it comes to: • Professional Content Writing • Designing Logos/Banner/Cover Pics etc. • Social Media Management • Facebook/Twitter Related Jobs • Research Projects • Facebook/Twitter Handling • Virtual Assistance • Website Database Handling • E Commerce Website Product Updating/Entry

    $6.50 /hr
    92 hours
    4.78
  8. Eman Younis

    Eman Younis

    Graphic Designer, Editing, Data Entry, SMM Expert

    Pakistan - Tests: 16 - Portfolio: 24

    30+ successful projects and 1100+ hours on Odesk is a proof of my quality and satisfied clients and counting. My objective is to provide quality project under the given time. Higher client satisfaction is my ultimate goal to achieve and will be providing the quality service in the future as well.

    $11.11 /hr
    1,164 hours
    4.70
  9. Owais Ashraf

    Owais Ashraf Agency Contractor

    Customer Support Expert/ Seo Expert/ Web Designer/ Virtual Assistance

    Pakistan - Tests: 2 - Portfolio: 4

    If you would like high quality work with a fast turn around for a fair price, contact me. You won't be disappointed. I enjoy working on all kinds of customer support projects. I am capable of following strict directions as well as conceptualizing solutions that will work for you. I have an excellent reputation as a hard worker and talented customer representative and would be happy to provide references upon request.

    Groups: Pro Customer Service

    Associated with: 24-7 Solutions

    $5.00 /hr
    6 hours
    4.85