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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 697 Customer support projects are completed every quarter on Upwork.

697

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.63.

4.63
Last updated: August 1, 2015
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  1. Romnick Leongson

    System and Network Administrator

    Philippines

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $4.44 /hr
    1,919 hours
    0.00
  2. Ralph Ervin De Venecia Ignacio

    Ralph Ervin De Venecia Ignacio

    Virtual assistant, Infomation Technology Expert, Networking, DataEntry

    Philippines - Tests: 1

    I am fluent in Englsh both written and spoken, and can take on a wide range of tasks. I also have experience in Cisco networking and I am well oriented with Microsoft Word, Excel, Powerpoint, Java Programming, Data Entry and Adobe Photoshop. I can also work under pressure and can do multiple tasks and pass requirements on time.

    $3.33 /hr
    2,023 hours
    2.35
  3. Maricel Florendo

    Maricel Florendo

    Virtual Assistant, Customer Support, etc.

    Philippines - Tests: 10 - Portfolio: 14

    My main objective is employer satisfaction by giving my 110% effort in every task I am given. I go for quality work first before quantity but I believe that quality and quantity of work may be achieved through patience, hard work and continuous practice. I am a very hardworking person, loves challenges, willing to be trained should the need arose and I am also a fast learner. I also love learning new things for I believe that it will not only help me as a contractor but as a person as well. I prefer long-term jobs with the possibility of promotion but I also welcome short-term jobs depending on the rate and the work. I would like to build a career here in oDesk as a home based agent where I can utilize my skills.

    $6.67 /hr
    7,524 hours
    3.68
  4. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  5. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,438 hours
    5.00
  6. Meliza Sanchez

    Meliza Sanchez

    Customer Service | Sales | Order Processing | Appointment Setting

    Philippines - Tests: 4

    I work my way to the top out of my hard work and sheer determination. I do not mind putting my hands and mind to anything new or old, as I am open on learning new things and changes. I can adapt to any kind of job I am tasked to do so. With full 11 years of experience in Managerial Sales and Customer Service, I guarantee that I will give 100% buyer satisfaction.

    Groups: salesforce.com

    $15.56 /hr
    7,365 hours
    4.97
  7. Caleb Long

    Caleb Long Agency Contractor

    Customer Support with Weebly

    United States

    I have spent a good portion of my time designing websites for clients using HTML, CSS, and JavaScript. I've also done a good amount of work with Java, including the full development of an Android Application. My experience with the aforementioned has landed me a job with Weebly, a self-serve website design service. My work at Weebly has improved my customer relations skills, as well as my knowledge with HTML, CSS, and other formatting languages. Prior to my employment at Weebly, I led the technology aspect of Schrier Rentals, a housing rental company. My duties included designing the website, creating Craigslist ads (for open houses), and redesigning all legal documents. Some of my other skills include an in-depth knowledge of Microsoft Office 2013 (Word, Powerpoint, Excel, Access), hardware diagnosis, project management, music theory, and small engines.

    Associated with: oDesk Payroll

    $27.78 /hr
    1,983 hours
    5.00
  8. Shaveta Vashisht

    Shaveta Vashisht

    Experienced Customer Support Technical Support

    India - Tests: 3

    I have 4 years of experience in technical support industry. Have worked in email, online chat and phone teams. I am very good with desktop, laptops, printers, software troubleshooting. I have supported customers from US, UK, Canada, Australia, Singapore and Malaysia. Here are the highlights of my career: - Various forms of customer support - Email, phone and chat support - Technical Support - Good Customer Service and Technical Support experience in all 3 forms (Email, Chat and Phone) - Operating systems: strong knowledge of Windows-based systems (Windows 95, 98, Millennium, Windows XP, Windows 7 and 8 - Knowledge of network fundamentals

    $4.44 /hr
    2,585 hours
    0.00
  9. Jonathan Albert Uy

    Jonathan Albert Uy

    FREELANCER

    Philippines - Tests: 4 - Portfolio: 3

    I intend to do my best in any way I can and to be a responsible and efficient affiliate adhering to company's policies and standards. I've been working for almost 5 yrs now. Currently working in a BPO company current position is Recruitment Officer and Home Based Email Marketer. Also worked at a Lending and Investment Company. Also worked as a Graphic Designer. Handled phone calls for both inbound and outbound. Trained to handle interviews for applicants and interns. Encoder. Etc...

    $5.56 /hr
    1,149 hours
    0.00