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Customer support Job Cost Overview

Typical total cost of Upwork Customer support projects based on completed and fixed-price jobs.

Upwork Customer support Jobs Completed Quarterly

On average, 756 Customer support projects are completed every quarter on Upwork.

756

Time to Complete Upwork Customer support Jobs

Time needed to complete a Customer support project on Upwork.

Average Customer support Freelancer Feedback Score

Customer support Upwork freelancers typically receive a client rating of 4.64.

4.64
Last updated: July 1, 2015
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  1. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Last active: 13 hours ago - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  2. Robert H.

    Robert H. Agency Contractor

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 13 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    Associated with: MAGNIFICO

    $12.00 /hr
    6,172 hours
    4.70
  3. Romnick Leongson

    System and Network Administrator

    Philippines - Last active: 13 hours ago

    IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organisation, but may include: *installing and configuring computer hardware operating systems and applications; *monitoring and maintaining computer systems and networks; *talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; *troubleshooting system and network problems and diagnosing and solving hardware or software faults; *replacing parts as required; *providing support, including procedural documentation and relevant reports; *following diagrams and written instructions to repair a fault or set up a system; *supporting the roll-out of new applications; *setting up new users' accounts and profiles and dealing with password issues; responding within agreed time limits to call-outs; *working continuously on a task until completion (or referral to third parties, if appropriate); *prioritising and managing many open cases at one time; *rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; *testing and evaluating new technology; conducting electrical safety checks on computer equipment.

    $5.56 /hr
    1,784 hours
    0.00
  4. Oscar Santana

    Oscar Santana

    IT Support, customer support, Web and Wordpress Developer. DBA

    Venezuela - Last active: 8 days ago - Tests: 2

    I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

    Groups: Bluehost Developers and Designers

    $8.89 /hr
    1,586 hours
    4.93
  5. Mathew G.

    Mathew G.

    Experienced Customer Support & Core Network Implementation Engineer

    Kenya - Last active: 15 days ago - Tests: 5

    I am Young focused and hardworking person a holder of Bachelor of Science in Computer Engineering with 5000+ Odesk working hours in Customer and Technical Support in great online software companies and video design Integrations. I have Over 6 Cumulative years in as Customer/Technical support having worked in ISP based on VSAT Communication (KU-band and C-Band of Various Dish Capacities), Hub/NOC Planning & Design, Monitoring for (iDirect, Hughes & NewTec) using Various Management & Monitoring Software (Hughes NMS, iMonitor, NewTec, Packeteer etc) based in ISP’s NMC and Customer Support Departments. In Mobile Telecommunication Experience as a Core Network Integration Engineer for Multinational Telecommunication Vendor (Huawei) CS Products (MSOFTX300/UMG8900/HSS/HLR 9860). Also worked before in same vendor as Solution Architect/Pres-sales Engineer (for CS/PS & Carrier Software Products and Solutions) and as Core Network CS Engineer involved in Core Network Planning, Design and Implementation. I have great work experience in Internet Protocols (SS7 / SIGTRAN/MAP / CAP/ TCAP / CAMEL) , 3GPP CN standards and protocols and in particular BSSAP,RANAP/MAP. I have done Integrations with E/// MSC/BSC (TD/BSC)/RNC, Telepins (MFS), Mavenir's (EIR) and other Vendors.

    $16.67 /hr
    5,679 hours
    4.68
  6. Momer D.

    Momer D.

    Customer Service / Technical Support Representative / Recruiter

    Philippines - Last active: 6 days ago - Tests: 12

    I have endured in the BPO industry for more than10 years. I have ample knowledge and skill with customer service and technical support issues over the phone, through chat, and email. I believe I have due competence in communicating with clients in the most appropriate manner and I would love to continue working in a similar environment and to increment more experience for continuous progress and stable work.

    $7.78 /hr
    2,366 hours
    5.00
  7. Catherine G.

    Catherine G.

    Rockstart Quality Assurance Engineer, Tester

    New Zealand - Last active: 4 days ago - Tests: 9 - Portfolio: 2

    I'm a network test Engineer with 5+ experience in IT industry. I started out as an IT support for a multinational company for 3 years before I took CCNA certification and decided to move into Computer Networking field. I am now a part of a company that makes router and Switches a system Test Engineer and have experience with agile testing methodologies.

    $16.67 /hr
    1,778 hours
    4.92
  8. Shereen M.

    Shereen M.

    You want it i have it for you!

    Malaysia - Last active: 1 day ago - Tests: 16 - Portfolio: 9

    I have an extensive experience in Customer Service, Sales, Appointment Setting,Data Entry,Lead Generation and Online Researcher.I have been handling several accounts from sales to customer service. Part of my responsibility is making sure that the client or the customer was able to understand about the service that we are offering to them, I always make sure that i make business easy and quick by having a solid understanding and strong knowledge about the product. I always recognize their emotions by connecting and caring for what they feel. I make it a point to resolve their concern by identifying by unstated needs and providing flexible solutions. This has been my role for 6 Years as a Customer Service Representative, Administrative Assistant and Sales Representative. I make it a point to make sales at the end of the shift and create an extra ordinary experience with the customers.

    $13.00 /hr
    2,710 hours
    4.69
  9. Asad Zulfiqar

    Asad Zulfiqar

    Software QA Engineer Expert Functional Tester

    Pakistan - Last active: 2 days ago - Tests: 11 - Portfolio: 11

    In the Last three years, I have been providing quality work with client satisfaction, I have earned TOP RATED badge and became one of the TOP FREELANCER with 99% Job Success on UPWORK. I am experienced as Software QA Engineer. I can provide any kind of facility related to QA of web applications as well as desktop applications. I have tested Marketplace websites, Wordpress sites, shopping Carts, Smart phone applications and games. I have tested mobile responsive websites build in twitter bootstrap and media query. I also have experience in the following areas: . QA standards, processes, methodologies and documentation . Sanity and Smoke testing . Functional, Performance, integration and Usability testing . Cross Browser, Cross Platform testing . Load and Stress testing . Regression testing . Test planning and test case preparation . Defect tracking and reporting management I can also write technical documents like User Guides and Specification Documents.

    $8.89 /hr
    2,094 hours
    4.91
  10. Lee Van Cliff E Samson

    Lee Van Cliff E Samson

    Data Specialist

    Philippines - Last active: 13 hours ago - Tests: 6 - Portfolio: 9

    I have a 3-Year Experience with diverse skills developed on Data Entry, Email Management, Network Security, Website Development, Web Store Management, Order Processing, Domain Management, Program Skills, Technical Service and Customer Service Support.

    $22.47 /hr
    4,472 hours
    4.58