Browse Helpdesk job posts for project examples or post your job on Upwork for free!

Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 36 Helpdesk projects are completed every quarter on Upwork.

36

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: September 1, 2015
Clear all filters
  1. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,474 hours
    5.00
  3. Monis Rizvi

    Monis Rizvi

    Experienced Remote Technical and Live Chat Support, Ticket Support.

    Pakistan - Tests: 4

    With more than 2 years of experience in customer service and technical support via live chat and tickets, I'm confident in my ability to find an amiable solution to any challenge I may encounter. As a self-motivated and determined person, with a strong capacity for learning, I thrive in virtual work environments - taking on new challenging and multi-tasking with ease. I've worked hard to foster strong working relationships and if I don't immediately have an answer to a question, I definitely have the skills and resources to know where to find it. As a naturally empathetic person with a solutions oriented attitude, I am able to relate to customers; helping them to feel comfortable and understood, while finding the appropriate solution for all parties involved. I am known for my commitment, superior work ethics, attention to detail and excellence in customer care.

    Groups: Microsoft Certified Professionals

    $6.67 /hr
    2,600 hours
    4.95
  4. Von C.

    Von C. Agency Contractor

    Customer Service and Technical Support

    Philippines - Tests: 11 - Portfolio: 4

    A career with a progressive organization that will use my education, skills, talents, abilities, and experience in an executive capacity, and to work in a company that would be a very valuable experience to enhance my knowledge of the industry. Seeking for a position where my extensive experience will be further developed and utilized. - Highly competitive , self-starter who is organized, disciplined, loyal and goal oriented. - Excellent communication skills demonstrated by the ability to work with people of diverse backgrounds. - Well trained in dealing with customers and in giving the service that could exceed their expectations. - Resourceful and committed. Versatile and adaptable. - Friendly and enthusiastic. - Conduct and guide root cause analysis sessions, with full report on solutions. - Transferrable skills learned within this position are establishment of effective documented, analysis and reporting system. - Determining areas for process improvement and control and working to achieve realist planned results.

    Groups: BigCommerce

    Associated with: ESC Interactive

    $13.33 /hr
    8,533 hours
    4.08
  5. Mydith B.

    Mydith B.

    IT Supervisor with more than 10 years of BPO experience

    Philippines - Tests: 17 - Portfolio: 34

    Jobs/projects that I'm excellent at: - web design (Dreamweaver, HTML, CSS) - graphics artist (Photoshop CS3) - email marketing expert (ConstantContact and MailChimp) - technical support (non-voice) - customer support (non-voice) - team leader - writer Technology that I am highly proficient in: - MS Office (including Excel w/ VB Programming) - Google Apps - Adobe Photoshop CS3 - Adobe Flash Professional - Adobe Dreamweaver - LDAP using Apache - CSS and HTML - Windows Server 2003/2008 - PBX VOIP - Sabre Red Workspace - EAN Chameleon - Wordpress and Blogger - ConstantContact and MailChimp I am a graphic artist and web designer that is very keen to detail. I keep it a point to maintain an excellent work ethic when dealing with my employers and clients regardless of the setting, may it be within or outside oDesk. I always set expectations on what I can and cannot do within the timeframe provided by the client. When I know that I do not have the knowledge required to meet if not exceed the expectations of the client, I will not accept the contract. I am proficient in SEO which is very critical in web marketing. I have a strong stand against plagiarism which is why I always write original factual or fictional articles. I strongly believe that my English skills, both verbal and written are excellent. I have a year of experience working as a radio announcer and disc jockey for a local station and also did a few hosting gigs for weddings, concerts and other events. My knowledge in graphics design started 10 years ago with Adobe Photoshop. I have designed logos, banners and wedding invitations for various clients over the years. I have the same number of years of experience with web design, starting from just using notepad down to using Dreamweaver CS5. I usually incorporate java along with some php and css to exceed the expectations of the clients. My experience with technical support includes more than 4 years as a software/hardware support (phone and email) level 3 for a well known computer manufacturer. I am a Dell Certified System Expert for more than 5 years. I have more than 4 years of experience as a systems and network administrator for one of the most well known online travel agency in the US. I can also manage a team regardless of the setting. I have more than 3 years of experience in managing a team of technical support agents for Dell and running the IT department of a BPO for more than 5 years.

    $13.00 /hr
    4,411 hours
    4.56
  6. John M.

    John M.

    Data Entry/Web Research/Virtual Assistant/Magento Product Entry Expert

    Philippines - Tests: 12 - Portfolio: 17

    I’m certified Data Entry Professional with more than 10 years of experience in this field and have handled different projects from other countries. My goal is to enhance my knowledge and skills while utilizing them for the growth of both parties. I am very fast, accurate and have high attention to details. I am also very dedicated to my work and having determination to learn new ideas/skills to provide best quality work. Expert in the following fields: Data entry specialist(more than 10 years of experience) Web research Ecommerce product entry (Magento, Xcart & Optioncart) >Input products information such as: • Distributor • Item Name / Product Title/Name • SKU • UPC • Product detailed description • Meta Title • Uploading Images • Price, etc... • Categorizing the products Virtual Assistant >Below are my tasks in my present work as a VA • Data Entry • Sales Reporting • Emailing Customers • Checking Product Reviews and Feedback • Checking Unauthorized Sellers (Imposters) • Editing Photos in Photoshop • Auditing Websites to Ensure Consistency • Editing Product Descriptions on E-commerce Websites Photoshop • cutout/cropping/resizing images • color correction/retouching/sharpening of the image Trello • Updating clients' boards • Creating cards for the tasks given by the clients PDF to Word/Excel conversion MS Office applications(such as Word and Excel) Data mining

    $4.44 /hr
    3,642 hours
    4.89
  7. Manuel Montero Alba

    Manuel Montero Alba

    Your windows systems administrator

    Spain - Tests: 6 - Portfolio: 14

    Always learning, never stop, always hungry for knowledge I'm a creative mind that wants to start freelancing as young as...well, I learnt about freelancers. I fell in love with this world just by reading, getting to establish work relationships with people all around the world, isn't that appealing? It's now time for me to notice if it's as pretty as I've read. I'm an IT professional with experience on systems administration and web programming, something around 2 years. Although I consider myself an outstanding programmer, I know there are lessons to learn, and I don't really mind since If I didn't like learning I wouldn't have chosen this career, would I? My main objective right now is to get as much experience possible either in systems administration, a field I love, or web programming, a field in which I have experience and love as well, in a lot of different projects if possible, varying the experience from one to the other. Hope to make business with you reader Manuel M.A.

    $15.00 /hr
    2,449 hours
    5.00
  8. Archival Subade

    Archival Subade

    Quality Analyst/Content Moderator/Team Lead/Tech Support

    Philippines - Tests: 13

    I have been in the technical support industry for the last 5 years and have supported different hardware such as DSL modems, routers, wireless broadband sticks and mobile phones (Blackberry, iPhone etc). I worked as an IT Helpdesk for one of the leading global enabler of telecommunication services and being an IT Helpdesk, we are exposed to a lot of tools such as Remedy, Citrix, Active Directory etc. I have experience in the following areas: PC repair, PC assembly, LAN setup and configuration, familiarity with various Microsoft products (Windows XP / 7, Microsoft Office) and familiarity with Ubuntu Linux and its derivatives I also have some experience in the following areas: data entry, research, typing, basic web page design and transcription

    $4.44 /hr
    6,789 hours
    4.67
  9. Naveen S

    Naveen S

    Help Desk Specialist

    India - Tests: 7 - Portfolio: 4

    My unique, Accuracy + Automation + Dedication + Speed = Quality + Savings, for my clients. I have an experience of 5 years in providing web application and administrative support services to customers across the globe, using ticketing systems, email clients and live chat. I am highly skilled in providing technical support (for web/ mobile apps), data handling, data research, database management, dispute resolution, database administration and customer account management. I am interested in taking up customer service, email handling, data quality analysis, application testing and workforce management jobs. In my experience, I also had an opportunity to lead a team of 5 engineers to excel in customer service. I am available on Skype, Mobile and Gmail during my working hours, ensuring amazing turn around times and best customer satisfaction indexes.

    $12.00 /hr
    2,697 hours
    5.00