Get Your Online Help Project Started Today!

Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

Browse Online Help job posts for project examples or post your job on Upwork for free!

Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 32 Online Help projects are completed every quarter on Upwork.

32

Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.69.

4.69
Last updated: August 1, 2015

Popular Online Help Searches

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  1. Kris Nicolas

    Kris Nicolas

    Your All-around Virtual Assistant

    Philippines - Last active: 1 day ago - Tests: 12 - Portfolio: 4

    I am an efficient and tech savvy virtual assistant who is quick to problem solve. I offer a wide variety of specialties like lead generation, data entry, writing, web research, video editing, webinar set-up, WordPress admin skills, and more. I am proficient in English and will promptly communicate with you via email or Google hangouts.

    $10.00 /hr
    4,627 hours
    4.83
  2. Lidya R.

    Lidya R.

    Web Researcher, QC, Data Entry, Team Lead, Ad Posting, Social Media

    India - Last active: 1 day ago - Tests: 3 - Portfolio: 1

    I am an ambitious person with a appetite for Hard work and success. My goal is to establish good relationship with my Clients and to build a good career path that's why I chose oDesk as my working platform. I strongly believe that the companies growth is an employees growth so definitely I will work hard with utmost dedication for the growth of the company. I have 10+ years of experience in Business Process Outsourcing segment and worked in different fields such as Web Research, Data Entry, Online Data Entry, Article Submission, Press Release, Maintaining Website backend, Form Filling, Video Uploads, Social Media's (Facebook, Twitter & Linkedin), Online CRM and Conversion of PDF files and Image files, etc. I am a quick learner and always interested to learn new technologies and aspects. One of my positive quality is good observation and analyzing skill that helps me to quickly and effectively understand the strategies and descriptions of the project which always help me for the successful completion of the job. Since I have multi tasking ability and as a hard and smart worker, I assure that I will work as per your terms and conditions with utmost dedication and will provide quality delivery of jobs.

    $6.67 /hr
    12,687 hours
    4.92
  3. Mikaela Serevan

    Data entry expert

    Romania - Last active: 4 months ago

    I've worked over the last 3 years as a QA Tester at GFK Romania. I'm a very fast learner, self-confident, detail oriented with high knowledge in cleaning and modeling data. I have skills like: - MS Office Advanced, Spss, Sql, Sap, Oracle Business Inteligence Enterprise Ed., C++ and Fox Pro.

    $3.33 /hr
    660 hours
    0.00
  4. Matias T.

    Messaging & Collaboration Admin / Tester

    Argentina - Last active: 1 day ago - Tests: 1

    I've studied videogame development and design and I'm currently employed at Accenture working as an Microsoft Exchange / Lync / Sharepoint Server and Application Administrator. I've worked on the customer service industry in sales, helpdesk and tech support. I'm fluent in both Spanish (native language) and English (native level).

    $11.11 /hr
    173 hours
    0.00
  5. ATTA UL MUSAWAR

    ATTA UL MUSAWAR

    Expert in Bootstrap, Wordpress, Magento, PHP

    Pakistan - Last active: 1 day ago - Tests: 7 - Portfolio: 8

    My core Skills are: HTML5, CSS3, PHP & Mysql, Wordpress, Magento, Bootstrap, Commerce Sites/Sores, Paypal Payment Gateway, OpenCart. I can develop any type of website in Just a Weak or a Day. *NOW 40+ HRS/Week* Reasons to hire me: * I have great communication skills (unlike most really talented developers) * I am available at least 8 hours of daytime (whatever your timezone is) * I've been developing for 3 years. There is virtually nothing I can't do. * I work multiple times faster than most developers on oDesk (I've checked), which makes me actually a money saver, even with my rate. Generally I make your life easy.

    $12.00 /hr
    318 hours
    4.88
  6. Gael Rosette Nombrado

    Gael Rosette Nombrado

    Executive VA, Website Developer/Administrator SM Marketer

    Philippines - Last active: 2 days ago - Tests: 3 - Portfolio: 5

    2 years working as a VA with very happy clients. My expertise are general office assistance, website development / administration, data management , graphic editing / designing, online marketing and lead generation. I also start working on SM strategies and project management. My VA experience is one of the most fulfilling work i have done in my life which is more of a hobby to me. I do every single assignment with passion and dedication. 1 year as an EA in the corporate office for a direct selling and marketing company in Manila owned by US citizen. Headed multiple projects during those time and successfully turned over each projects during expansion. 7 years experience working for Swiss Company based is UAE as a back office support mainly in marketing and sales office in the watch and jewelry industry. 2 years working in electronics product company as a sales and marketing coordinator. Prepared promotional letters and followed up sales receivables.

    $8.89 /hr
    552 hours
    4.55
  7. Camille Villegas

    Camille Villegas

    Expert in Customer Service with Sales and technical Experience

    Philippines - Last active: 2 days ago - Tests: 4

    For almost 5 years now I have been a customer service representative for 3 different big BPO companies. I have catered services for Customer care,billing and technical areas of the service which made me master and gained such skills such as excellent verbal and written skills,multitasking,computer and internet literate,technical knowledge,data entry,research and I am looking for new opportunities to work and contribute my skills. I also have experienced member services assistance online where I have processed and ship orders and fashion assistance as well

    $6.00 /hr
    853 hours
    5.00
  8. Maria concepcion M.

    Maria concepcion M.

    Ecommerce Virtual Assistant / Customer Service Pro 5,000+ Odesk Hours

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 9

    To be able to perform quality works with over 8 years experience in Ecommerce, Customer Service, Social Media Marketing, Data Mining, Research and Office Management using web tools such as Channel Advisor and Zendesk. I fully guarantee accurate, competitive and fast turnover for each and every project I am fortunate to work on.

    $4.44 /hr
    10,751 hours
    4.63
  9. Ahsanur Kabir

    Ahsanur Kabir Agency Contractor

    HTML CSS SEO eBay Amzon Listing Template Designer Store Manger

    Bangladesh - Last active: 1 day ago - Tests: 5 - Portfolio: 17

    I have over 5 years of experience in eBay, Amazon, Etsy, Shopify, Volusion, Magento, BigCommerce, WooCommerce, & others eCommerce product listing, Web Research, Data Entry, etc. Listing platform or tools I used are ChannelAdvisor, inkFrog, M2E Pro, Auctiva, TurboLsiter, HighWire, Linnworks, BlackThorne Pro, etc. Over 2 years experience on adding items to eBay Motors with vehicles / parts compatibility. Also familiar with all basic photo editing, HTML, & CSS. My knowledge, skills, professionalism, and excellent work ethic are tools that I use to deliver your project efficiently. Also experienced with domain registration & hosting, cPanel management, WordPress installation, Theme, Page, & Post management with proper media like audio, video, images, etc. I am available for both short term and long term projects but prefer long term projects. I am available to work 6 days per week except Friday & my working hours are flexible. Looking forward to build win-win relationship with you. Thanks for reading!

    Groups: BigCommerce, Bluehost Developers and Designers...

    Associated with: WebNext BD

    $10.00 /hr
    7,696 hours
    4.87
  10. Natalie Webb

    Natalie Webb

    Business Analyst & Tech Writer

    United States - Last active: 07/30/2014 - Tests: 4 - Portfolio: 1

    I have over 10 years of experience in Business Analysis and Technical Writing. If you have issues translating end user requirements into information your developers can use, I am your solution. When development is complete I can lead the client through end user testing and create the documents they need to use their new application. I also have a great deal of experience working with and managing virtual teams, in which the team members were scattered across time zones and cultures.

    $22.22 /hr
    47 hours
    5.00