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Hire an online help consultant today to set up helpdesk, tech support and other support systems. These experienced service professionals can provide technical support for your customers, set up question and answer (Q&A) boards, manage support forums and answer questions in real time using live chat software.

Online help refers to any procedural, topic oriented, reference or support information provided over the Internet to help people use software, products or services. Online help may be implemented statically through Q&A forums, frequently asked question (FAQ) boards, or by using help authoring tools that provide troubleshooting databases or context-sensitive help to users. On Upwork, the world’s largest online workplace, you’ll find online help freelancers who can help businesses and professionals around the world offer quality support and customer service.

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Online Help Job Cost Overview

Typical total cost of Upwork Online Help projects based on completed and fixed-price jobs.

Upwork Online Help Jobs Completed Quarterly

On average, 16 Online Help projects are completed every quarter on Upwork.


Time to Complete Upwork Online Help Jobs

Time needed to complete a Online Help project on Upwork.

Average Online Help Freelancer Feedback Score

Online Help Upwork freelancers typically receive a client rating of 4.70.

Last updated: October 1, 2015

Popular Online Help Searches

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Alexander Lor

Alexander Lor

Moodle Consultant and Instructional Designer

Australia - Tests: 3

Over the last four years, I have worked on a wide range of elearning projects as an instructional designer, online course developer and Learning Management System administrator. I currently implement, develop and maintain Moodle LMS systems for educational institutes in Australia. This ranges from small tasks such as plugin installations, site configurations to larger tasks such as course backups and website integration. For elearning course development I use Adobe Captivate, Articulate Storyline and Camtasia. I also have some experience in the following areas: LMS site setup and customisation, SugarCRM, Survey Monkey, Joomla website development, PDF/Word conversion, Data entry, Vettrak, Articulate Storyline, Adobe Captivate, Microsoft Office packages, Adobe software packages, Audio/Video recording, Screencasting, Tumult HYPE, Video/DVD conversions, social media marketing, Youtube transcription/closed captions development, change management implementation, Wimba authoring, Apple Mobile device management, LLN course development. I’m available for projects in the following areas... - Instructional design consultation - Online course development - Moodle setup and administration - Website development - Moodle Administrative support - Technical/support documentation

$55.56 /hr
0 hours

Karan S.

Karan S.

World-Class Communicator & Back-Office Supporter

India - Portfolio: 1

Born and raised in Miami, FL. Graduated summa cum laude form the great University of Queensland, Australia. I have lived and worked all-over the places form America to New Zealand. I am a world-class communicator and an well-experienced back-office supporter. I have sound experience over wide range of fields starting form technical support to administrative support. In addition, I have worked with innumerable international clients form all over the globe.

88% Job Success
$6.00 /hr
176 hours

Angel T.

Angel T.

Junior Web Developer and Designer / Internet researcher / Game tester

Macedonia - Tests: 3 - Portfolio: 4

Hello everyone. I'm web developer and designer with junior experience. I'm also data-entry specialist with decent e-commerce experience. My skills: - HTML - CSS - JavaScript - jQuery - PHP - Wordpress/WooCommerce Graphic design skills: - Logo/Banner design - Business cards - Brochure design I'm a passionate gamer, so testing your games would be my pleasure. I prefer to work both, part and full time. Thank you.

97% Job Success
$7.78 /hr
214 hours

Mike B.

Mike B. Agency Contractor

Website Design & Development

Canada - Portfolio: 1

TTG Design Upwork profile: Feedback and reviews: Our services are perfect for small business people such as Photographers, Trainers, Consultants, Lawyers, Personal Services and etc. TTG Design (since 2000) design and develop over 500 websites annually, with happy and returning clients also we aim to double the number of websites we build a year. TTG Design is full of surprises of discounts, special offers and etc., for the clients who stay with us.

Associated with: TTGDesign

$23.33 /hr
0 hours

Mikaela Serevan

Data entry expert


I've worked over the last 3 years as a QA Tester at GFK Romania. I'm a very fast learner, self-confident, detail oriented with high knowledge in cleaning and modeling data. I have skills like: - MS Office Advanced, Spss, Sql, Sap, Oracle Business Inteligence Enterprise Ed., C++ and Fox Pro.

$3.33 /hr
660 hours

Matias T.

Messaging & Collaboration Admin / Tester

Argentina - Tests: 1

I've studied videogame development and design and I'm currently employed at Accenture working as an Microsoft Exchange / Lync / Sharepoint Server and Application Administrator. I've worked on the customer service industry in sales, helpdesk and tech support. I'm fluent in both Spanish (native language) and English (native level).

$11.11 /hr
238 hours

I N jayaradhana

I N jayaradhana Agency Contractor

Ideas that work

Sri Lanka

I understand your requirements. I'm confident to do your job with hardworking and honesty. My aim is to provide 100% satisfaction to buyers and get positive feed back. I have expertise of Transcription PHP5 HTML5 Javascript .NET MySQL Administration WordPress Magento Web Design Our Service is available all around the world. Absolute majority of our first-time deals have resulted into repeated orders, that is why our customers recommend FLYTE SOLUTIONS to the people they know. And we are proud of this fact!

Associated with: Esolution (pvt) LTD

$8.00 /hr
0 hours