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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 239 Phone Support projects are completed every quarter on Upwork.


Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.47.

Last updated: October 1, 2015
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Robert Borden

Robert Borden

Hire a hard worker that is dedicated to your job.


I recently moved to Santiago, Chile and am interested in some freelance work. In my previous position I had a range of responsibilities as follows: retrieving, reviewing, correcting, and processing files; coordinating processing issues/procedures with Executives from outside clients as well as in-house staff; assisted in establishing new FTP connections; generated reports for both in-house and external members of management; created Visual Basic scripts to format reports in Excel; and overseeing the conversion of .pdf documents, and the subsequent importing of them into the company database, followed by reviewing the documents for accuracy. In past jobs I have held the role of customer service rep. and sales agent. I am currently completing the last year of my Bachelors degree in Software Engineering. I recently have worked with Netbeans IDE, Adobe Dreamweaver, and Visual Studio (VB.Net). Please consider me for your upcoming project.

$12.00 /hr
4 hours

Robert H.

Robert H. Agency Contractor

Team Lead/ Technical Expert Support(Phone/Chat/Email)

Philippines - Tests: 6

I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

Associated with: MAGNIFICO

$12.00 /hr
6,602 hours

Troy S.

Game Developer and Software Developer

United States - Tests: 2

Visit my portfolio here: I'm a Game Dev at heart, but love doing software just as much. I have around 3 years of experience with game development, and 6 years with software development. I've always practiced clean coding techniques from the start, to make sure my code is as clean as possible. I always make my code readable as well as easily extendable. Whatever your work may be, I can complete it for you in an efficient and timely manner.

$20.00 /hr
0 hours

Oscar Santana

Oscar Santana

IT Support, customer support, Web and Wordpress Developer. DBA

Venezuela - Tests: 2

I work as a programmer, social media manager and specialist in customer support both in the social part as IT. I have more than 6 years working with Customer and IT support using, chat, Helpdesk, and phone to give support to clients. I also have experience as a Web Hosting support Agent. I like to work as a freelancer, I consider myself a person who always solves problems, proactive and enthusiastic, always willing to take on new challenges and learn something new every day. -- Me desempeño como programador, social media manager y especialista en atención al cliente tanto en la parte social como técnica. Me gusta trabajar como freelancer, me considero una persona que siempre resuleve problemas, proactivo y entusiasta, siempre dispuesto a tomar nuevos retos y aprender algo nuevo todos los días.

Groups: Bluehost Developers and Designers

71% Job Success
$8.89 /hr
1,586 hours

Team Eeshana

Team Eeshana

The Mob in Mobile. We Put Hits on the Web.

United States - Portfolio: 14

The Mob in Mobile. We Put Hits on the Web. We are ruthless when it comes to delivering on time, on budget, and making our clients happy. When you hire Eeshana, we are your Made Men. We do the dirty work. We are ready to execute. Our Bay Area office is based in Oakland, CA. We project manage and design right across the bridge from San Francisco. What does that mean for our clients? If they're in the United States, they don't have to up late at night into the wee morning hours to discuss their projects. And if you're not in the US, no worries. We'll stay up late at night and into the wee morning hours to discuss your project. It's the least we can do. We work on our clients' time not the other way around. Our developers are in India. Pune, India to be exact. We have 30 salaried employees working there. Moving our development arm to India allows us to be competitive in today's app and web marketplace. This translates to our clients getting the best of both worlds. Literally.

99% Job Success
$22.00 /hr
335 hours

Jeffry S.

Jeffry S.

Systems Engineer

Dominican Republic - Tests: 16 - Portfolio: 1

My LinkedIn Profile Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

75% Job Success
$25.56 /hr
0 hours

Adam Kimball

Adam Kimball

Let's talk turkey. I make you money.

United States - Tests: 1

I believe money is not time, but the ultimate currency. Money you can make or lose, time you cannot get back. So why not hire someone who understands the value of both? Why hire someone who doesn't care about what they are doing? I'm a quick working, highly responsive person who saves time and makes money. I work full-time as a customer service agent for a telecommunications company with a ''Top Sales'' award in a building of over 500 people. I have worn many hats working in Data removal, Website design, and even made money playing a computer game. I'm excellent in finances= in fact I'm writing a book to help people who have no money. What makes me different is I don’t NEED jobs here. I look at freelancing as a hobby I take very seriously. instead of spending money on some jet fuel for a RC car, I'm working on start-ups for the future. What I don’t understand I quickly learn. Point me towards a CRM system, let me manage clients visiting you website, or hire me for negotiations. I paid for a 30 inch TV for a computer monitor. It was resold for a higher price, and I now use a 42 inch TV connected to a high end computer for freelance work. I'm Adam Kimball, and I'm good at what I do. So. if you want someone who cares, lets talk turkey. I'll get your notification in a few seconds through a pebble watch and begin your project soon.

$13.00 /hr
0 hours

Niren P.

Niren P.

Expert in development, QA Testing and Technical Support

India - Tests: 1

Hello there, I have knowledge of Software development for web and desktop applications. I can also work for data entry task. I was a team leader for 2 years in Development department. I know QA task as I reviewed the test script which QA wrote during that period. That test script are for manual testing. so, I can also work on it. The company for which I am working wanted to start the new business (L3 Support) they trust on me and they selected me for that post as a team leader. I have been working in L3 Technical Support department for 1 and half years. I also take care of L1 and L2 department.So, I have knowledge of all the 3 layer of support which I can provide to you. Thanks, Niren Prajapati

$15.00 /hr
0 hours

Tristen D.

Tristen D.

Versatile Project Manager and Tester

United States - Tests: 1 - Portfolio: 5

I love organizing. This love makes me an especially valuable administrative assistant. I am detail oriented and always looking for ways to simplify and streamline processes. In my effort to be efficient, I have consistently been given added responsibility in any position I held. I have been working in the computer software industry for 10 years. I have worked with both application programming and web programming. I have been involved in numerous ways including: software support, administrative support, project management, data conversion, software design and documentation, software testing, and many other facets. I also have experience in account payable, accounts receivable, payroll, utility billing, basic accounting, and overall office support.

$12.00 /hr
8 hours