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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 281 Phone Support projects are completed every quarter on Upwork.

281

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: September 1, 2015
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  1. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  2. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  3. Niren P.

    Niren P.

    Expert in development, QA Testing and Technical Support

    India - Tests: 1

    Hello there, I have knowledge of Software development for web and desktop applications. I can also work for data entry task. I was a team leader for 2 years in Development department. I know QA task as I reviewed the test script which QA wrote during that period. That test script are for manual testing. so, I can also work on it. The company for which I am working wanted to start the new business (L3 Support) they trust on me and they selected me for that post as a team leader. I have been working in L3 Technical Support department for 1 and half years. I also take care of L1 and L2 department.So, I have knowledge of all the 3 layer of support which I can provide to you. Thanks, Niren Prajapati

    $15.00 /hr
    0 hours
    0.00
  4. Adam Kimball

    Adam Kimball

    Let's talk turkey. I make you money.

    United States - Tests: 1

    I enjoy making others money and I'm good at it. My time is your money and vice versa. Why hire someone who doesn't care about what they are doing? Though my life I have worked in several positions including Data removal, Website design, I'm currently the 2'd top seller in a building of 500+ people. So stop kidding yourself, and hire me for your project. I'm not going to present mishashed work, when you hire me you will get top quality work. This is part of two reasons. I LOVE doing this stuff. It's my passion. So why hire someone who will take your money and present a half finished, poor quality project? Two, I don't need your money. I'm a hard user of YNAB and have finances in order and a awesome credit score, also I'm in high demand. So. if you want someone who cares, lets talk turkey.

    $13.00 /hr
    0 hours
    0.00
  5. Tristen D.

    Tristen D.

    Versatile Project Manager and Tester

    United States - Tests: 1 - Portfolio: 5

    I love organizing. This love makes me an especially valuable administrative assistant. I am detail oriented and always looking for ways to simplify and streamline processes. In my effort to be efficient, I have consistently been given added responsibility in any position I held. I have been working in the computer software industry for 10 years. I have worked with both application programming and web programming. I have been involved in numerous ways including: software support, administrative support, project management, data conversion, software design and documentation, software testing, and many other facets. I also have experience in account payable, accounts receivable, payroll, utility billing, basic accounting, and overall office support.

    $12.00 /hr
    8 hours
    0.00
  6. Christian Jay Del Mundo

    Christian Jay Del Mundo

    data entry, Web research,Q.A analysis

    Philippines - Tests: 4 - Portfolio: 5

    Hi i'm Christian Jay Del Mundo 2nd year college taking up Computer Science being a student i learned a lot about Microsoft Word and Microsoft Excel also some basic programming using C++ and Visual Basic .My experience is rooted in Data entry ,Q.A analysis , Web research for almost tow years and also experienced as a Appointment Setter for 3 months as a freelancer i know that my skills and experienced will be competitive to other freelancer and as a freelancer and a student at the same time you may ask that how can i manage my time ? as a freelancer i experienced working full time like (60 hours a week) and schooling for almost ( 3 to 5 hours a week) but i still i can manage it . I was been a Virtual Manager on a Financing Company in Miami Florida being a Virtual manager my skills was been tremendously improved as a Data entry, Web researcher, Customer Service, Appointment Setting and Managing skills i was been there for 2 years already i can work for full time work

    $3.00 /hr
    4,748 hours
    3.00
  7. Bernard Amsterdam

    Bernard Amsterdam

    Operations Manager/ Assistant Director of Operations with C-COM

    Guyana - Tests: 8

    Being no stranger to the contact center industry, Bernard has been titled the ‘Call Center Guru’ by colleagues past and present. Having already chalked up over ten (10) years of Customer Service, Sales and Telemarketing experience across a wide spectrum of Fortune 500 companies, Bernard has honed his skills to high levels of efficiency and continues to grow rapidly, both as a professional and as an individual. He has nurtured and supported the growth of young representatives who have worked for clients such as Office Depot, Tracfone Wireless, British Gas and T-Mobile. His dedication to continued self – development is evident as he prepares to complete his final year Bachelors of Arts in Theology at the University of the West Indies. Additionally, Bernard combines strong administrative skills, a professional approach and flexibility into a formula of success. Though he considers himself to be still young in the industry, he continues to excel in his Operations Management role at C-Com Marketing Group, and given the foundation he has already established, his best is yet to be realized and achieved. Education: London Chambers of Commerce English for Commerce University of the West Indies (Cave hill) Bachelor of Arts (Theology) {Year 1&2} Diploma in Customer Service (ALISON) Diploma in Operations Management (ALISON) Work Experience: Position: Intern Organization: Capitol News Job Description: Cameraman/ Video Editor Position: Clerk Organization: Muneshwers Wharf Limited Job Description: Data Entry Position: Customer Services Representative/ Floor Supervisor Organization: Qualfon Inc. Job Description: Take Technical and Supervisor requested Inbound calls Position: Customers Services Representative Organization: Clear Connect Inc. Job Description: Take Inbound and Order calls for Office Depot Position: Senior Account Operator Organization: Sambora Communications Inc. Job Description: Lead Generation for British Gas Position: Quality Assurance Supervisor Organization: Quset International Inc. Job Description: Ensuring the quality standards of the company are maintained. Position: Operations Manager Organization: C-COM Marketing Group Inc. Job Description: Day to Day management of the Contact Center Position: Assistant Director of Operations Organization: C-COM Marketing Group Inc. Job Description: Day to Day Management of the contact center and the other arms of the company.

    $10.00 /hr
    0 hours
    0.00