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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 2 days ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    59 hours
    5.00
  2. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Last active: 6 days ago - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  3. Mark Cooper

    Mark Cooper Agency Contractor

    Enterprise Mobility Admin, Senior IT Specialist & Lead System Analyst

    United States - Last active: 7 days ago - Tests: 5

    Professional IT Engineer with a Bachelor’s of Science degree in Computer Information Systems. 19 years in-depth technical expertise and business experience at top Oil and Gas companies (Schlumberger / WesternGeco) and computer firms (Microsoft, Compaq) as a Enterprise Mobility Administrator, Senior Mobile Specialist (Mobile Device Management (MDM)), Systems Analyst 2, Programmer, Application Engineer, IT Trainer, Encryption Trainer - Credant and Bitlocker Champion, Knowledge Champion, Technical Support Lead / Trainer, IT Support Analyst L3, Quality Assurance (QA) Tester, Courion Admin, and VoIP (Voice Over IP) Admin. Abilities include finishing assigned tasks with minimal supervision and using problem solving and people skills to satisfy clients. Ability to manage priorities and tasks as needed in a fast-paced work environment. Superior interpersonal, strong organizational, detail-oriented, analytical, instructional, and troubleshooting skills. Exceptional verbal and written communication and collaboration skills to effectively communicate with multiple teams.Future goals include education leading to a Doctorate / PhD in Computer Information Systems.

    Associated with: AAA Mobility Solutions

    $33.33 /hr
    0 hours
    4.79
  4. Niren P.

    Niren P.

    Expert in development, QA Testing and Technical Support

    India - Last active: 11 days ago - Tests: 1

    Hello there, I have knowledge of Software development for web and desktop applications. I can also work for data entry task. I was a team leader for 2 years in Development department. I know QA task as I reviewed the test script which QA wrote during that period. That test script are for manual testing. so, I can also work on it. The company for which I am working wanted to start the new business (L3 Support) they trust on me and they selected me for that post as a team leader. I have been working in L3 Technical Support department for 1 and half years. I also take care of L1 and L2 department.So, I have knowledge of all the 3 layer of support which I can provide to you. Thanks, Niren Prajapati

    $15.00 /hr
    0 hours
    0.00
  5. India FitzAllen

    India FitzAllen

    Full service Marketing, Web and Creative Agency

    United States - Last active: 21 hours ago - Tests: 1 - Portfolio: 55

    "A" Level Graphic Design and Website Builds delivered on time and on budget. Sales and Marketing Strategy, Sell in, Trademarks and IP, Film and Television Production, Content Production, Video Production, Media Buying and Selling, Motion Graphics, Film and Television Opening Credit Design, National Campaign Creation and Execution, Infomercials and Product Launches, Product Creation, Design, Packaging, Sales and Marketing, Pitch Decks, Brochures, Catalogs, Consulting, Entertainment and Music, Sound Design, Scoring, Music. Our team is highly skilled considered on of the best in the country.

    $36.00 /hr
    124 hours
    5.00
  6. Iris Soft

    Iris Soft

    The harder I work, the luckier I get.

    India - Last active: 2 days ago - Portfolio: 1

    Hello World :-) My name is Sandeep and I have set up an elance account to earn Extra money for me and for my family and help you lighten your work load and meet your personal deadlines. As a professional I understand that business requires projects to come in on-time and ideally under budget. With that said, I can guarantee you my three A's...affordable rates, attention to detail, and an above average level of service. I understand that you are the client and I work for you! As a result, you will have my full attention and dedication to your project and my prompt communication. If you are looking for someone with a sunshiny spirit that will help make your life just a little bit easier, please do not hesitate to choose me :-) My focus is Research, Recruitment, Resourcing, Data Entry, Fill-able PDF Form Creation, Product / Description Uploading in CRM sites, Web Development, Web Designing, Photo Editing using Photoshop, Bulk Emailing, customer service, and admin related funct

    $5.00 /hr
    1,292 hours
    4.56
  7. John S.

    John S.

    Game Design, Toy Design, Art Direction

    United States - Last active: 7 days ago - Portfolio: 46

    **Please note that hourly rate is an estimated base number and differs from job to job** An innovative designer and accomplished visual stylist, John has made significant creative contributions over the last 11 years to numerous companies including Gemmy Industries, Mezco Toyz, and DC Comics - DC Direct. John's creative and production skills John has played an integral role in the creation and ideation of award-winning collectible product lines and consumer goods. Adept at executing authentic programs for global brands such as Batman, Green Lantern, Family Guy, South Park and God of War; it is in originating new properties and concepts that he excels. From his work in designing inflatable holiday "Airblowns" to the product he originated for kids at DC Comics, Blammoids, John has demonstrated the ability to appeal effectively to parents and young kids alike.

    $33.33 /hr
    50 hours
    4.83
  8. Christian Arsenal

    Christian Arsenal

    GoAutodial and ViciDial Expert, Tech Support, Administrator

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 4

    I am an experienced Asterisk,VoIP,Network Administrator /Website Developer / Programmer 5 years of experience in US industry and i am looking forward in helping for those who are in need of my help. My skills, experience and specialties make me an ideal fit for an advertised role. I have in-depth knowledge of experienced Asterisk / VoIP & Network Administrator procedure and documentation. I have remarkable ability to communicate effectively with people over the phone, often in stressful situations. I have proven ability to understand Asterisk / VoIP & Network Administrator terminology.

    $5.56 /hr
    3,913 hours
    4.49