Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Robert H.

    Robert H.

    Team Lead/ Technical Expert Support(Phone/Chat/Email)

    Philippines - Last active: 10 hours ago - Tests: 6

    I have been working in a business process outsourcing industry for 13 years. This has been an invaluable experience in terms of learning different level of techniques to enhance my performance from an entry level customer care representative processing emails and chat to a 2nd level technical support providing extensive solutions and strengthening client relationship. As a leader, I am currently focused on developing and leading a team to exceed client expectations. I aim to do the same in Odesk given the opportunity to commit myself in the personal and professional development of a team as well as apply the day-to-day project experiences to individual talents.

    $12.00 /hr
    5,657 hours
    4.70
  2. Syed raza A.

    Syed raza A.

    Designer, Developer, SEO Specialist

    Pakistan - Last active: 3 days ago - Tests: 2 - Portfolio: 15

    Over the last 10 years, I have developed a wide range of websites using HTML5, CSS3, Javascript, PHP, MySQL, Asp.Net, Sql Database also developed wide rang of desktop softwares using c#. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have great experience in the following areas: * Web Designing * Graphic Designing * Web Development * Search Engine Optimization ( SEO ) * Email Marketing * PHP * MYSQL * HTML5 * CSS3 * Custom CMS * Joomla * Wordpress * Many Other Areas

    Groups: Bluehost Developers and Designers

    $25.00 /hr
    4,203 hours
    5.00
  3. Ali Saiyed

    Ali Saiyed

    Logo designer

    United States - Last active: 09/03/2014 - Tests: 5 - Portfolio: 1

    I have a basic web design knowledge using HTML5, CSS3, and Javascript. I have also used Wordpress to update websites. Also I'm an affordable Web and Graphic Artist who passionate in Creating designs of your expectations. Over the last few years in designing, Adobe products became my playground especially with Photoshop and Illustrator. I have developed experience and an exceptional skills in the field of Web/Graphic Design that make me able to accomplished numerous big and small projects successfully.

    $14.44 /hr
    4 hours
    5.00
  4. Ellen Kimble

    Ellen Kimble

    Technical Support Senior Advisor

    United States - Last active: 10/17/2014 - Tests: 5 - Portfolio: 3

    Recent experience includes handling complex case management with technical issues as the highest customer-facing representative. I have a variety of administrative experience working in project management working the in confines of various deadlines, event development, data entry, for all aspects of a business including accounting, budgeting, membership and marketing, future assets development, and creating and implementing fundraising, social, and educational events.

    $16.67 /hr
    4 hours
    5.00
  5. Abhilash M.

    Abhilash M.

    6+Years Experience- Windows/Oracle/HP/Cloud Certified Infra Architect

    New Zealand - Last active: 3 months ago - Tests: 17 - Portfolio: 3

    6+ Years experience in : * BMC Tools Design/Installation/Configuration. * HP Tools : Certified Accredited Integration Specialist * Windows Administration * Oracle certified Solaris Administrator * ITIL V3 certified Process designer. * Web Programmer * PHP/MySQL expert.

    $27.78 /hr
    787 hours
    4.99
  6. Usman Khalid

    Usman Khalid

    Infusionsoft,Wordpress,Personal Assistant,Data Entry,CMS Mgmt

    Pakistan - Last active: 1 day ago - Tests: 2 - Portfolio: 1

    Self-directed and motivated Technical Project Leader with 4+ years' experience in Java/J2EE and CMS System like Wordpress,Joomla,Magento,Open Cart . Excellent at developing and maintaining client/server applications. Excellent in managing Infusion soft system, updated with all new latest releases. Email marketing automation support software like Infusionsoft,Mailchimp, aweber. I am hardworking and a fast learner with good communication skills and a strong IT background. I am a multi skilled person with below list . Software engineering Email Automation. Technical Support Customer Support CMS Management. Web Development.

    $20.00 /hr
    1,035 hours
    4.79
  7. Alicia Roose

    Alicia Roose

    Experienced Web Research and Data Entry

    United States - Last active: 10 hours ago - Tests: 4

    I am a strong leader and work well independently. I have done hours of research for professors, others and myself. I have a PhD in Behavioral Psychology, a Masters in Cognitive Psychology, B.A. in Cognitive Theory, and duel A.A. in Psychology and American Sign Language. I love learning new information and can be relentless in tracking facts down. I have Multiple Sclerosis which has stopped me from working in a traditional setting. My mind is active and I have mobility just not enough to be on my feet for 8 hours. I can do whatever I set my mind to. I have been a pioneer and director of a christian school,worked with kids no one said could make it, worked with the disabled, and written christian education curriculum. What you need done I can get done in a timely manor with the quality you need. If it is an a.s.a.p. job that is what I thrive on. I can help you succeed.

    $12.00 /hr
    17 hours
    5.00
  8. Jean Paul Paredes

    Jean Paul Paredes

    Phone Support,VA/PA,Data Entry,Email,Graphics Designer/Programer

    Philippines - Last active: 1 day ago - Tests: 2 - Portfolio: 14

    In the past few employers I have locally and on oDesk, my clients have always been very satisfied with my performance, initiative, practicality, problem solving skills, multi-skills, loyalty, and ability to adapt to new roles and skills in a short period of time. I love troubleshooting as well as making solutions for better, more efficient data processing. Skills includes Technical Support, Visual Basic Programming, HTA/HTML, Administrative Support, advertising website maintenance and updating, Excel Automation/Macro Programming, Print/Graphics Design, Data Mining/Research, Client Mail Setup, Database Administration, CPanel and Domain Management, Free Website Hosting, Google Docs/Form, Fusiontables and Zendesk. Experiences: - Visual Basic Programmer (VBA/VBS) - 4 years as Computer layout Artist/Designer (Printing Press) - 2 years as Computer Graphics Artist/Designer (Advertising) - 2 years as Call Center Technical Support Representative - 9 months as Data Analyst (Promoted) - Online Admin or Virtual Assistant - Print Artist/Designer & Virtual Assistant doing calls to real estate prospects in the US - 3 months working as Technical Support Representative for a Canadian Web Hosting Company - Customer Service Representative for Online PC Solutions - 9 months as Liason Apprentice/Admin Assistant for a Home Tending Company/Real Estate - Data Encoder and Keyword researcher assistant - Ebook Proof Reading - Admin Assistant/IT/Dispatch Control/Transportation Services - Real Estate Excel Macro Programmer - Taxi reservation - Zendesk Ticket Support - PHP/MySQL Database Programmer (Beginner/Hosting Websites) - Website Developer - Excel Macro Developer/Programmer - Online Gaming Trainee/Administrator - Autoit, VBScript, PHP, Javascript programmer Skills: - Technical Troubleshooting - Setting up Outlook and other Client Mails - Creating/developing application software using Visual Basic - Designing advertising materials such as posters, brochure, soap boxes, food boxes, streamers, banners, and more. - Use/operate both PC and MAC computers - Editing photos using Adobe Photoshop CS3 - Experienced user of Adobe Photoshop CS3, Adobe Illustrator CS3, Adobe InDesign CS3, Microsoft Excel, Microsoft Outlook - Handling technical calls. - Creating Excel/Outlook macro programs for better data processing. - Creating HTA/HTML applications for data encoding tasks. - Employee/Staff scheduler - Web Hosting Tier 1 Tech Support with basic Cpanel/Plesk. - Editing/updating product images online - Virtual Assistant - Zendesk, Google for Small Business, Google Drive, Google Docs, Google Calendar - Free Web Hosting with Cpanel - Free TK Domain - Basic PHP and MySQL - Paypal Integration and IPN - Autoit Programming IP Phone: Cisco SPA 303 IP PHONE

    $5.56 /hr
    10,626 hours
    4.82
  9. Damon K.

    Damon K.

    Copywriter, Web and Print InDesigner

    United States - Last active: 5 days ago - Tests: 3

    Indecisive about who to choose for a job? Explain what you need and I will send a specialized sample of my work. FOR FREE. Copy for ads of any type. Flyer, brochure and catalog production. InDesign or Photoshop Web Design and content creation. eBook formatting. Kindle or PDF. Phone Sales Rep. Upselling, Cold and Warm Calls. Customer Service. Phone support and answering services. Let me know your needs, and I will work for you to fix them.

    $14.50 /hr
    2 hours
    5.00
  10. Hazel Z.

    Hazel Z. Agency Contractor

    Creative Website Designer | Wordpress Developer | SMM | SEO

    Philippines - Last active: 5 days ago - Tests: 22 - Portfolio: 28

    Quality ● Integrity ● Excellence Creating client success since 2009! I am a multi-skilled work from home professional for more than 5 years specializing in website design, Wordpress site development, project management, and online marketing (SEO, SMM, etc.). I always aim to cultivate Win-Win business relationships and exceed clients' expectations through a job well done. My services include: ● Website Design and Development (HTML, CSS, Wordpress) ● Online Marketing (SEO, SMM, Article Writing, Link Building, Link Wheeling, etc.) ● Multimedia Services (Video Editing, Video Production, Animation, Voice-over, etc.)

    Groups: Bluehost Developers and Designers

    Associated with: MediaSME Global Services Agency Agency

    $11.67 /hr
    2,318 hours
    4.95