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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 63 Zendesk projects are completed every quarter on Upwork.

63

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.71.

4.71
Last updated: July 1, 2015
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  1. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Last active: 1 day ago - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $25.00 /hr
    8,350 hours
    5.00
  2. Ambika Kulkarni

    Ambika Kulkarni Agency Contractor

    Usability Testing/QA expert; Desktop/Web/Android/iOS Tester

    India - Last active: 1 day ago - Tests: 8 - Portfolio: 8

    Quality testing and quality delivery is my specialty. * 20+ jobs on ODesk with 5* ratings and 2000+ work hours. * 10+ years of total testing experience with various type of Testing & QA handled like Functional, UI, performance, Regression testing. * Expert in cross browser and UX testing * Experience includes Test case designing and execution, Defect management. * Experience in defect tracking tools like Mantis, Redmine, Bugzilla, Zendesk, Product Studio. * Project management tools used: Basecamp, Asana, Pivotal Tracker. * Handled Client server application testing for Project Server 2010 with Microsoft as client. * Top 20% in ODesk Software Testing test. * Excellent communication skills and a quick learner. * Excellent documentation skills. * Tested a variety of applications on iOS, Android, Windows. Testing Handled: ----------------------- Localization Games Testing Application Compatibility Tests Client-Server application Testing Cross Browser Compatibility Functionality Website Usability Regression Testing Exploratory I believe in transparent communication with my client and peers. I have an eye for detail and work with complete interest and concentration. Also, an article writer with interest in Testing related stuff, freelancing articles, other IT related stuff and work management tips.

    Associated with: Rupam Teamz

    $8.00 /hr
    2,304 hours
    4.94
  3. Brandon Snowberger

    Brandon Snowberger

    Customer Service Representative, Game Developer, Software Developer

    United States - Last active: 12 hours ago - Tests: 4 - Portfolio: 5

    I am an experienced Customer Service Representative. With over 4 years of experience in both Community Management, and Support. I also bring to the table my 7+ years of Game and Software developer experience. My customer support experience ranges from cell phone support to in and out of game customer support. My development experience is primarily in both client and server game development.

    $16.67 /hr
    1,088 hours
    5.00
  4. Philip peter R.

    Philip peter R.

    Customer Support, Email Handling, Zendesk Suppport

    Philippines - Last active: 12 hours ago - Tests: 10 - Portfolio: 1

    I have been a Customer and Technical Support Rep for almost 8 years now, I have worked as a Technical and Email Support for an Australian Company, an Email Inquiry Specialist for a bicycle company based in Australia and as a Zendesk Email Support for a US based company. I have also been a Radio Announcer, Production Director for 12 years, and I also do voice over projects before I became a customer support. I may not be the best Customer Support just like what others claim about them, but I can follow instructions perfectly, work on the job efficiently, and can speak and write English correctly.

    Groups: Pro Customer Service

    $7.78 /hr
    7,363 hours
    4.51
  5. Mehdi H.

    Mehdi H.

    Experienced in PHP, web security,Malware remove, WordPress and Joomla

    Philippines - Last active: 12 hours ago - Tests: 7 - Portfolio: 2

    -Website development in Joomla/WordPress/PHP/MYSQL/JavaScript -Technical Support -Webmaster/Content manager - Misc Tools (WHM/Cpanel, WHMCS, Plesk, Layered Panel,SSH, etc) - Payment Gateways integration (PayPal) - Virus, Malware, Spyware, Rootkit removing and website security analyzer. penetration testing (Malware, virus removal) - Forex MQL4 programming/Strategy Tester/Analyzer/ - Windows (2000/XP/Vista/7, 2003/2008 Server) - Bootstrap, CSS, Ajax, SEO

    $20.00 /hr
    1,810 hours
    5.00
  6. Christine Litonjua

    Christine Litonjua

    SENIOR Database Admin|CSR|SMM|AMAZON|EBAY|Email Marketing

    Philippines - Last active: 12 hours ago - Tests: 3 - Portfolio: 17

    Hello!! I am Christine living a meaningful life in serving clients. I want to apply my knowledge here to mold my skills everyday and sharpen it to help every clients that I may encounter. I started working odesk (upwork) way back 2011 and from my 3 years experience I have learned a lot to share it to you and be a part of your company.I like different projects and my expertise cover wide area of IT technologies. Each assignment is an opportunity in itself which gives me a chance to share my talents and skills. I’m a full time freelancer who works to a state of perfection to achieve my clients trust and satisfaction. Dedication to work with accuracy is an asset in me which can be beneficial to any employer. Upworkis a platform for me to utilize my skills to the best for mutual benefit and to attain success. To also let you know I'm an aspiring IT student who's currently finishing my Bachelors studying in Cebu Institute of Technology- University. Listed below are the categories of skills I'm most experienced in. I. Costumer Support & Email Response Handling - Chat Live Support -Email Support using Zendesk, Rhinosupport and other email support platforms. -Call meeting Scheduler II.E-commerce Platform Managing -Amazon all around Personal Assistant -Ebay all around Personal Assistant -Bigcommerce Store Management -Wordpress Store Management -Drupal/Joomla/Management Site Manager III. Event Online Digital Marketing -Posting upcoming different categories of Events internationally thru different event clssifieds, PR sites and event bloggging sites. Posting events to a certain event website database. -Social Media Manager (Facebook,Twitter,Linkedin,Pinterest,Google+, Reverbation) Account Manager to update/post/communicate/respond and market upcoming events. IV. Email Marketing & Outreach -Manually email market to different targeted leads to negotiate certain products and services -Mass Email Marketing Sending a mass email campaign using different email marketing platform examples are Constant Contact, StreamSend etc. V.Email Mining & Corporate Information Scraping -Scraping for emails of certain desired corporate emails examples are CEO/COO/Director of Marketing Purchasers etc.

    Groups: Bluehost Developers and Designers

    $10.00 /hr
    11,432 hours
    4.95
  7. Ramone B.

    Ramone B.

    Ramone Berch

    Jamaica - Last active: 2 days ago - Tests: 9 - Portfolio: 1

    Thank you for your interest. I am a hard working individual who has great time management, I am bit of a perfectionist and a fast learner with a strong educational background so I would only require minimum training. I am an ex-athlete but I still have a very goal driven mentality, I work well in groups as well as on my own and I always aim to get the job done above all else. I have an affinity for customer service, typing and data entry. Online Experience: -Handling Inbound and outbound calls -Handling email tickets via 'RhinoSupport' ticketing system -Handling Customer accounts (Billing, Refunds, Cancellation. etc..) Via 'Lime Light' Crm System. -Handling email tickets via Zendesk ticketing system -Handling Customer accounts (Billings, Cancellations, Refunds, Adjustments, etc..) Via Recurly web based systems. - Shipping orders to customers over multiple platforms. I am aiming to build a strong online career so an employer can hire me in confidence that I aim to please as I am looking to attain and keep long term projects that has room for growth so please give me the opportunity to impress you.

    $8.89 /hr
    1,377 hours
    5.00
  8. John mark C.

    John mark C.

    Technical Support / Customer Service Representative

    Philippines - Last active: 5 days ago - Tests: 10 - Portfolio: 4

    For 8 years now, I'm a Technical Support Specialist and a Freelance Web designer/programmer. 6 years total experience as Technical Support and Customer Service in a call center industry here in the Philippines - Provide phone support for American customers about their Internet issues, software and hardware computer issues, antivirus and email trouble shooting. 3 years experience using Zendesk. Previous employers: Cincopa - Wordpress Plugin RyanShaw - Internet Marketing Products / Blogger As a Technical Support Specialist, I help people over the phone fixing their Internet problems, Installing Software, Solving Networking issues, Configuring Different types of modem/routers. As a Freelance Web Designer, I make websites using CMS - (JOOMLA, DRUPAL, VBulletin, Wordpress and more). I can also make my own basic CMS with good styles. For more information and samples of my work you can visit my site www.bacolodpuppies.com I have developed a wide range of websites using HMTL5, jQuery, Javascript, ,PHP, and MySQL including sites for start-up companies and small businesses. I'm currently employed as a technical support representative for 3 years until now. and I am seeking opportunities to build websites from the ground up for you or your business.

    $7.78 /hr
    6,437 hours
    4.55
  9. Byron Lopez

    Byron Lopez

    Helpdesk SME and tech support specialist

    Costa Rica - Last active: 1 day ago - Tests: 5

    Hewlett Packard HPSD: Storage solution for different companies, storage works architecture and solutions. Providing support to enterprises and their storage network (SAN) support to entry & mid level storage servers and enclosures. Troubleshooting, configuration, cabling, management and backup solutions handling live data within different operating systems, replication, snapshots, booting from SAN, and Data center management from remote interface. LINUX, HPUX, SOLARIS, MICROSOFTT WINDOWS STORAGE SERVER, VMWARE, ESX. AEGIS help desk analyst level 2: to provide out of the box it solution, staff management, and business solution for the account. Achievements: create the tier 2 structure, action plan to improve the first call resolution, SME position, backup supervisor, training structure changes, QA form modifications.

    $4.44 /hr
    1,634 hours
    4.80