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Zendesk Job Cost Overview

Typical total cost of Upwork Zendesk projects based on completed and fixed-price jobs.

Upwork Zendesk Jobs Completed Quarterly

On average, 67 Zendesk projects are completed every quarter on Upwork.

67

Time to Complete Upwork Zendesk Jobs

Time needed to complete a Zendesk project on Upwork.

Average Zendesk Freelancer Feedback Score

Zendesk Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: August 1, 2015
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  1. Richard Nyakundi

    Richard Nyakundi

    Zendesk Expert, Technical Support and Customer Support Manager

    Kenya - Tests: 7 - Portfolio: 1

    Experienced Zendesk Consultant and Customer Support Team Lead with 1700+ oDesk hours. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionality by being able to fully understand all aspects of Zendesk of what it can and it can't do.. Key words: zendesk consultant, customer support team lead, reporting, excel, HTML, CSS, JavaScript.

    $16.67 /hr
    1,927 hours
    4.99
  2. Andrey Sarapulov

    Andrey Sarapulov Agency Contractor

    Zendesk Consultant and Project Manager

    Czech Republic - Tests: 8 - Portfolio: 5

    Experienced bilingual European based Zendesk Consultant and Project Manager with 8000+ upwork(ex-odesk) hours with background in Robotics & Business. Self taught Front End Developer (HTML, CSS, JavaScript, jQuery, underscorejs, handlebarjs) with experience in Zendesk Help Center customisation, Zendesk app development, Zendesk API and Google Scripts. Familiar with all aspects of Zendesk including configuration, optimisation and integration with external systems. Over the last 5 years I was involved into all sort of Zendesk projects starting from single Agent instances going up to complex large implementations which cover: - Help Center customisations - Zendesk app development - migrations - integrations with other systems - process design and optimisation - account health check etc. For the last 3 years I am heavily involved into Project Management areas helping small and mid size business from variety of industries to accomplish their goals. Projects I been involved into covered - Customer Service organisation - Launching new business and startups - Developing processes for Support, Service - Custom development projects (front-end, back-end, widgets & apps, web services) - Processes optimisation and improvements etc. Being self taught Front End Developer I build a number of Zendesk Help Center designs, Zendesk Apps, Google Script driven web services. Also, managed and consulted other front end developers on Zendesk related areas. I am familiar with technologies likes: - HTML - CSS - JavaScript and jQuery (including AJAX) - underscorejs & handlebarjs - Google Scripts Tags: zendesk, project management, front end developer, HTML, CSS, JavaScript

    Groups: oTranslators, Pro Customer Service

    Associated with: Andrey Sarapulov [company]

    $30.00 /hr
    8,438 hours
    5.00
  3. Brandon Snowberger

    Brandon Snowberger

    Customer Service Representative, Game Developer, Software Developer

    United States - Tests: 4 - Portfolio: 5

    I am an experienced Customer Service Representative. With over 4 years of experience in both Community Management, and Support. I also bring to the table my 7+ years of Game and Software developer experience. My customer support experience ranges from cell phone support to in and out of game customer support. My development experience is primarily in both client and server game development.

    $16.67 /hr
    1,240 hours
    5.00
  4. Deepak Aggarwal

    Deepak Aggarwal

    Sr. Software Developer(.Net) | Automated Tester | L2 Support Engineer

    India - Tests: 2

    To work as much hard as I can for the organization I am working and become one of the efficient Member of the team as soon as Possible. My highlights include: > Got TOP RATED Tag provided by Odesk recently > More than 3700+ hours work experience on Odesk > 5 star rating from all Odesk clients till now. > Three Years experience of working remotely with big IT organizations such as Devfactory, gteam, Versata , Zendesk support etc > Maintained a high level of client satisfaction > Good experience of using atlassian products like JIRA, confluence etc > More then five year experience of dot net development including Desktop and web application, API development, window services, API development, MVC application, DNN, Javascript, Jquery, Angular js etc > Good experience of Database Management (SQL Server) > Good experience of working as support agent (Zendesk ticketing system, JIRA ticketing System, Mantis etc) > Good experience of Automated testing using tools such as Testcomplete, TestExecute, Junit, bash scripting etc > Third party tool integeration with dot net apps(Chart, go data Reporting, red controls, payment gateways etc).

    $15.00 /hr
    3,834 hours
    5.00
  5. Harold lee S.

    Harold lee S. Agency Contractor

    Expert Customer Service Representative | Zendesk | Live Chat | Email

    Philippines - Tests: 5 - Portfolio: 7

    I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

    Associated with: iDesk Connect

    $9.00 /hr
    3,956 hours
    4.89
  6. Daniel M.

    Daniel M.

    Expert technical support

    Kenya - Tests: 6 - Portfolio: 1

    A talented professional with over 5 years of experience in service oriented positions. Excellent communication and organizational skills. Solution oriented with an emphasis in developing and simplifying procedures. I have experience working alongside Executives, Business Managers, Engineers and fashion designers which has allowed me the opportunity to manage increasing workloads with tight deadlines. I take time to carefully review each project before bidding, and I only accept projects that are a good match for my skills to ensure that you receive outstanding professional service. An experienced professional who is ready and able to assist with your projects so that you can focus on generating revenue. Please reach out to me, to discuss how we can work together to free up your time and help you achieve your goals. HIGHLIGHTED SKILLS - Project Management - Brand Creation & Management - Problem Solving - Business Development - Internet Marketing - Team Building & Management - Marketing Campaigns - Administrative Support - Creation of Excel Spreadsheets, PowerPoint, Microsoft Word - Listing management on BigCommerce, eBay and Amazon SERVICES OFFERED - Virtual Assistant - Customer Service - Executive Support - Project and Virtual Team Management - Brand Creation & Management - oDesk Recruiter / Hiring Manager - Mobile app development through the BiznessApps platform

    $11.11 /hr
    8,026 hours
    4.77
  7. Mark angelo T.

    Mark angelo T.

    Phone/Email/Chat/Technical/VA Specialist

    Philippines - Tests: 12

    Over the last 3 years, I have delivered great support experience to customers in different areas in the U.S. I have served different telecommunication accounts like AT&T and T-mobile and I also have some experience handling a financial account. Experienced in: Microsoft Word 2013, Excel 2013, Photoshop, Adobe Muse, MailChimp, Google Drive, Data Entry, Zendesk, Desk, Livechat, Microsoft Windows 8.1 and OS X Mavericks. Knowledgeable in: Microsoft Outlook, OneNote, Evernote, Search Engine Optimization, Wordpress, Slack, Email Marketing Basics, Dropbox, and Internet Marketing Basics. Tools: Desktop (Win 8.1), Mac-book Air and a stable internet connection.

    $5.50 /hr
    1,880 hours
    5.00
  8. Byron Lopez

    Byron Lopez

    Helpdesk SME and tech support specialist

    Costa Rica - Tests: 5

    Hewlett Packard HPSD: Storage solution for different companies, storage works architecture and solutions. Providing support to enterprises and their storage network (SAN) support to entry & mid level storage servers and enclosures. Troubleshooting, configuration, cabling, management and backup solutions handling live data within different operating systems, replication, snapshots, booting from SAN, and Data center management from remote interface. LINUX, HPUX, SOLARIS, MICROSOFTT WINDOWS STORAGE SERVER, VMWARE, ESX. AEGIS help desk analyst level 2: to provide out of the box it solution, staff management, and business solution for the account. Achievements: create the tier 2 structure, action plan to improve the first call resolution, SME position, backup supervisor, training structure changes, QA form modifications.

    $4.44 /hr
    1,697 hours
    4.90
  9. Ramone B.

    Ramone B.

    Ramone Berch

    Jamaica - Tests: 9 - Portfolio: 1

    Thank you for your interest. I am a hard working individual who has great time management, I am bit of a perfectionist and a fast learner with a strong educational background so I would only require minimum training. I am an ex-athlete but I still have a very goal driven mentality, I work well in groups as well as on my own and I always aim to get the job done above all else. I have an affinity for customer service, typing and data entry. Online Experience: -Handling Inbound and outbound calls -Handling email tickets via 'RhinoSupport' ticketing system -Handling Customer accounts (Billing, Refunds, Cancellation. etc..) Via 'Lime Light' Crm System. -Handling email tickets via Zendesk ticketing system -Handling Customer accounts (Billings, Cancellations, Refunds, Adjustments, etc..) Via Recurly web based systems. - Shipping orders to customers over multiple platforms. I am aiming to build a strong online career so an employer can hire me in confidence that I aim to please as I am looking to attain and keep long term projects that has room for growth so please give me the opportunity to impress you.

    $8.89 /hr
    1,489 hours
    5.00
  10. Devendra S.

    Devendra S.

    Web/WordPress Developer

    India - Tests: 10 - Portfolio: 6

    Devendra Singh a senior PHP developer and architect with 12 years of development experience specializing in WordPress, Drupal, Zend Framework, Magento Commerce and similar software. He has worked on enterprise eCommerce sites for globally recognized brands as an individual consultant and as a team leader. Experience: PHP - 12 years WordPress - 7 years Drupal -4 years Magento - 5 years Cakephp -5 years Symfony - 5years Zend - 5 years SQL - 12 years JavaScript- 12 years jQuery - 5 years MySQL - 12 years nodejs/angular js - 2years Cubecart - 4 years

    Groups: Corona Labs

    $16.67 /hr
    1,523 hours
    4.96