2250+ oDesk Hrs,Virtual Asst.,Transcriber,6Yrs Call Center,ESL Manager
I had different jobs with Upwork/oDesk as a Virtual Assistant, Transcriber and Inbound/Outbound Representative. I have handled almost everything about emails, blog posting, writing website contents, telemarketing with cold or warm calling and researching. I also have some experience using Craigslist, SalesForce, Advertising Database, WordPress and Webinar. I've always used Google Drive/Spreadsheets and Skype. I worked in a call center for 6 years and have handled different accounts including projects for inbound (order entry and customer service) and outbound telemarketing. Along with taking and making calls over the phone, one of my jobs was to send emails to our clients whenever the need arises and, in some projects, as end-of-the-day reports. I also handled provisioning requests, receivables management, credit needs for billing, answering supervisory calls, and sent the requests directly to the clients or the responsible departments. I was also able to use up to 10 different systems (when necessary) just to finish/resolve a call/issue. As one of the top agents in my office, I also trained newbies and those who needed to hear live calls. In addition, I was also known for having a good voice and accent over the phone and accurate in data entry that enabled me to provide an excellent standing in my service. I am seeking opportunities to serve you and your business with my capabilities.