Senior Software Engineer
Last active: 03/19/2014
I am currently working as a Senior Software Engineer, in a Software House, which is one of the leading software solution providers in Pakistan, Middle East and having a global presence. From my current job, I am getting an excellent opportunity to develop my Domain Knowledge, technical capabilities, communication skills, besides having a closer look on the working mechanisms of major companies and their information systems.
I have around 5 years of experience as a Java developer, project implementation, development
and technical assistance with integration technologies mainly in Banking domain.
My key areas expertise include, but are not limited to the following;
1- A solid background in Java and other related technologies.
2- Extensive experience on different e-channels which include IVR, Call center CRM and Internet Banking.
3- Knowledge of banking domain with respect to Customer services (CRM, Internet Banking, and IVR, and SMS).
4- Related Technical skills include:
a- Java, Spring, Struts, .NET
b- Web Services, exposing and integrating with web services
c- Genesys IVR call flow development, Soft phone integration and development with respect to CTI.
d- Database (SQL, Oracle)
e- Integration with IBM related Middleware (Web methods)
5- Develop Functional, technical specifications and perform Impact Analysis in coordination with client and other vendors.
6- Estimate tasks and manage a team on a project.
7- Travel onsite for conducting SIT and other configurations and integrations with Bank’s host.
8- Having a well deserved reputation for Client handling and meeting the deadlines.
Moreover, I have successfully Implemented a CRM and Genesys - IVR solution for Commercial Bank of Dubai, Al-Masraf Bank, Abu Dhabi ,
Standard Chartered Bank, Pakistan and Dubai Police, Dubai.
Also carried out Contact Center project Analysis for National Commercial Bank, Jeddah Saudi Arabia,
which may add a bit more weight to my resume as per your requirement
I strongly believe that my motivation to work, technical knowledge and ability to learn quickly, complemented by my aspiration to work with you make me a suitable candidate for the position.