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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: August 1, 2015
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  1. Jennel Thein Peralta

    Jennel Thein Peralta Agency Contractor

    Customer Service Specialist

    Philippines - Last active: 23 days ago - Tests: 2 - Portfolio: 1

    My career has led me to specialize increasingly in the field of Communications and dealing with different types of people at international level. I have experience in: teaching, coaching/ mentoring and strategic way of resolving customer concerns mostly about billing, travel and hotel bookings. Furthermore, it has improved my social and people skills and the application of modern leadership methods (through staff motivation and target-setting, clarity in communication, and easy personal inter-relations.

    Associated with: Telemarketer Group Manila™

    $5.50 /hr
    182 hours
    0.00
  2. Sheridan Martins

    $17.00 /hr
    0 hours
    0.00
  3. Angelo ramon I.

    Angelo ramon I.

    Just glad to be of service.

    Philippines - Last active: 16 days ago - Tests: 4 - Portfolio: 1

    Hi clients, I am available to do Transcriptions of around 30 minutes per audio. Although I am new here, i have some experience doing it. As of now, I have about 3 audio hours to do. Please send a sample to check for audio quality and clarity of speaker/s' voices. Duration for this: 24-36 hours upon acceptance. Rate: I will accept oDesk minimum. ----- I am here to offer services for any online work that fits my qualifications. Be it in writing, data entry, etc. Just give me some training or coaching and I'll get right on it. Please note the availability I have. I may be in some other projects outside this site. I have basic knowledge in lead research. Also, I have some experience in audio transcription. These takes about 2 days for a 55minute audio. I am currently a HoUSe-band, who has more time doing home-based jobs. I have had previous work experiences as a trainer, minor consultant, business owner, service business manager.

    $3.33 /hr
    4 hours
    0.00
  4. Shelby Phillips

    Shelby Phillips

    Administrative Professional

    United States - Last active: 4 days ago - Tests: 2 - Portfolio: 1

    My name is Shelby Phillips. I used to be an administrative professional in the corporate world. I have more than 4 years experience working with network systems and facility security procedures and protocols, so current technologies are no stranger to me. In my previous position, I operated and troubleshot those security systems and was responsible for my former employer’s Physical Security Department. This position consisted of managing the detection and prevention of potential acts of misappropriation of product within the facility, access control systems, and burglar alarm systems, as well as administrative duties including monthly and weekly reports, scheduling, payroll and all departmental training. Currently, I am an online Academic Performance Manager and substitute tutor for at-risk youths between the grades of K-12. While I am not a state-certified teacher, this position allows me to fulfill my passion of teaching while still being able to work from home. I spent this previous summer tutoring summer courses in all general academic subjects as well as creating original curriculum and lesson plans for a homework help website, Shmoop University, on a project-by-project basis. In addition to my previous and current work experiences, I hold a Master's Degree in the Administration of Justice and Security and am a member of Alpha Phi Sigma Eta Theta Chapter of the National Criminal Justice Honor Society. While these credentials may not seem to be related to the subject or position that I am applying for, rest assured, I am highly qualified and even more interested in becoming a part of your team. I am accustomed to and rather enjoy fast-paced projects where deadlines are a priority and tasking multiple job functions on the norm. I enjoy a challenge and take pride in my work. If you are looking for a qualified and creative individual who sees challenges as opportunities to learn and grow, then I know I am the right person for the position

    $9.50 /hr
    15 hours
    0.00
  5. Mary Ann Dela Rosa

    Mary Ann Dela Rosa

    Technical Support Associate

    Philippines - Last active: 3 days ago - Tests: 3

    For the past five years, I've been with the BPO industry. My primary skills are providing over the phone technical assistance to customers. Engaging to customers and giving clear instructions to help them troubleshoot any issues they had with the product. Also, doing contextual selling wherein knowing what the client needs and providing them the options. I'm interested and passionate about interacting with people.

    $3.33 /hr
    0 hours
    0.00
  6. Christian L.

    Christian L.

    Customer Service / Virtual Assistant / Sales / Phone and Email Support

    Philippines - Last active: 22 days ago - Tests: 2 - Portfolio: 1

    Highly experienced in providing both phone and email support, handling inbound or outbound calls. Skilled with ebay and amazon listings and account management, web research, customer management (CRM), website monitoring, problem solving, email handling and client retention. Right now I am looking for an opportunity with the same or relevant job description.

    $5.00 /hr
    0 hours
    0.00
  7. Jerson Carlos Elio Herrera

    Jerson Carlos Elio Herrera

    Jerson Carlos Elio Herrera

    Bolivia - Last active: 16 days ago - Tests: 1

    I have spent the last three years working as a customer service representative part of the phone support team. I feel truly comfortable in this type of work environment. I find that my experience could serve as an asset for any given company willing to give me the opportunity to show such qualities. I am bilingual, my native tongue is Spanish; however, I have spent 4 years studying the English language. I have a higher technical diploma and a post graduate bachelor's degree. I also have some experience as a private tutor teaching children. I am now seeking opportunities to develop and improve my skills as a professional. I would truly appreciate it if you could give me the opportunity to demonstrate to you and your company that I have all the qualifications required to work for you.

    $5.50 /hr
    0 hours
    0.00
  8. Anika Dorschner

    Anika Dorschner

    Customer Service Agent and Virtual Assistant

    United States - Last active: 1 month ago - Tests: 1

    PROFILE Taking on two job positions simultaneously at Bogner Amplification has made me flexible, organized and great at multi-tasking. Being a receptionist aided me in being extremely comfortable assisting and understanding the needs of customers. This experience has led me to desire a position in which I can grow and utilize my skill set to the best of my ability. EXPERIENCE RECEPTIONIST/OFFICE ASSISTANT, BOGNER AMPLIFICATION, N. HOLLYWOOD, CA — 2012-2014 Duties include entering customers information into databases (Excel and MS Word), editing the company website (Joomla), editing company photos (Photoshop), calculating expenditures, writing invoices (Quickbooks), answering phone calls and greeting customers. EDUCATION Lycee International de Los Angeles, Los Angeles, CA — International Baccalaureate, 2012 Lycee International de Los Angeles, Los Angeles, CA — High School Diploma, 2012

    $12.00 /hr
    0 hours
    0.00
  9. DANIEL MORALES

    DANIEL MORALES

    Entrepreneur for Hire

    United States - Last active: 1 month ago - Tests: 2

    I am a business owner and as such I have excellent experience in all divisions of a business. Whether it is dealing with customer service, payroll, quality control or human resources. I will treat your business as if it were my own and I will get the job done with results to your liking. Besides having mastered the English Language, I am also fluent in Spanish. My goal is to become a member of a team and I will use that experience to enhance my own success in my business day to day activities to become even more successful, both for my company and for your own.

    $22.22 /hr
    0 hours
    0.00
  10. Nader Gergues

    Nader Gergues

    Spanish Technical Quoting Specialist/ Translator/Call Center/Live chat

    Egypt - Last active: 30 days ago - Tests: 6

    I would like to work in a multinational company using my Spanish & English & my communication skills and the high technology. A challenging position in technical field where I can utilize my experience and increase it in a big organization in addition to be an active participant in the company success.

    $15.00 /hr
    0 hours
    0.00