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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 305 Phone Support projects are completed every quarter on Upwork.

305

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.46.

4.46
Last updated: August 1, 2015
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  1. Audrey Leano

    Audrey Leano

    Customer Service Professional (E-mail and Phone Support)

    Philippines - Tests: 4

    A hardworking and reliable customer service professional and virtual assistant equipped with various skills to get the job done. After establishing my career in the customer service and sales field for the past 10 years, I have opted for a freelance remote work in order to move to my hometown. I have the ability to work both independently and as a part of a successful team where I could contribute my leadership, organizational, management, writing and sales skills. I could take care of your customer service support and management roles and bring value to your organization with my experience in content writing and website management; e-mail, phone and chat customer support; search engine optimization and many others. I am highly organized and an expert at continuously improving procedures in order to keep processes more effective and efficient and could work both independently or as a part of a successful team.

    $11.00 /hr
    830 hours
    0.00
  2. Tristen D.

    Tristen D.

    Versatile Project Manager and Tester

    United States - Tests: 1 - Portfolio: 5

    I love organizing. This love makes me an especially valuable administrative assistant. I am detail oriented and always looking for ways to simplify and streamline processes. In my effort to be efficient, I have consistently been given added responsibility in any position I held. I have been working in the computer software industry for 10 years. I have worked with both application programming and web programming. I have been involved in numerous ways including: software support, administrative support, project management, data conversion, software design and documentation, software testing, and many other facets. I also have experience in account payable, accounts receivable, payroll, utility billing, basic accounting, and overall office support.

    $12.00 /hr
    8 hours
    0.00
  3. Yvonne King

    Yvonne King

    The Three Rs: Reliable, Reputable, Results

    United States - Portfolio: 5

    I am a multimedia writer and virtual assistant who has over 20 years combined experience in the media/communications and academic fields. I am here to provide exceptional and reliable support and overall project management for all your business needs including social media management, reports and presentations, press releases, blog content, research and event planning. My credentials include a master’s degree in professional writing from the University of Southern California. Hire me if you want to get it done right and on time.

    $44.00 /hr
    2 hours
    0.00
  4. Tia Love

    Tia Love

    I'm a writer who's the definition of ambition

    United States - Tests: 1 - Portfolio: 4

    Mother. Daughter. Sister. Friend. Writer. I've been writing since before I got the hang of penmanship. I use the pen mainly to express my thoughts and ideas, but I am always willing to use my talents to help others excel in their ventures.

    $15.00 /hr
    0 hours
    0.00
  5. Guillermo Dominguez

    Guillermo Dominguez

    Customer Service / Data Entry / Translator / Sales Professional

    Mexico - Tests: 1

    I have more than 4 years experience as a call center agent providing service to companies such as Bank of America and american home mortgage servicing inc, also working as a BPO for USAA for over two years which gain me experience on underwriting skills, Insurance servicing, account management, multitask processing and quality assurance.

    $5.00 /hr
    0 hours
    0.00
  6. Florin Patrichi

    Florin Patrichi

    Team Leader - Customer Support with English and French

    Romania - Tests: 5

    I have been working in Customer Support for three years now and I am a Team Leader since June 2012. I have excellent English and French language skills. I studied both languages for 12 years and lately I've been using mainly English in my daily work. I was able to learn French in high-school and then I decided it is time to improve my verbal skills, thus I decided to leave and study in Switzerland. I started French Foreign Language courses at University of Lausanne and then I came back to Bucharest and continued with Faculty of Political Sciences, French section. Therefore, all my courses at the University are in French. I am eager to learn new things, but also to apply everything that I learned within the past three years. Starting from a Customer Support Agent position, I learned how to interact with customers and how to empathize with them. I worked on multiple projects, including online gaming, airline companies, Internet service providers, gaming devices and now I am a Team Leader for a world recognized company which manufactures Outdoor Sport Instruments and Dive Instruments. As a Team Leader, I developed my People Management skills, I learned how to create reports, weekly schedules and also helped the company with translations for some manuals or procedures from English to French and vice-versa. I train the new employees, I make sure that all the ISO Standards are respected when it comes to Quality and Training materials. I know what dead-lines mean for international companies, thus I do my best in respecting them and making sure that every agent respects them as well. I give monthly Quality Feedback to all the agents and I organize the refreshment training when needed. I also have to deal with complaints coming from the customers and I take over phone calls or take in charge some e-mails when it comes to more difficult customers. I treat them with respect and high priority as I always want to make sure that every customer is pleased with the services we offer.

    $11.11 /hr
    0 hours
    0.00
  7. DANIEL MORALES

    DANIEL MORALES

    Entrepreneur for Hire

    United States - Tests: 2

    I am a business owner and as such I have excellent experience in all divisions of a business. Whether it is dealing with customer service, payroll, quality control or human resources. I will treat your business as if it were my own and I will get the job done with results to your liking. Besides having mastered the English Language, I am also fluent in Spanish. My goal is to become a member of a team and I will use that experience to enhance my own success in my business day to day activities to become even more successful, both for my company and for your own.

    $22.22 /hr
    0 hours
    0.00
  8. Mary Ann Dela Rosa

    Mary Ann Dela Rosa

    Technical Support Associate

    Philippines - Tests: 3

    For the past five years, I've been with the BPO industry. My primary skills are providing over the phone technical assistance to customers. Engaging to customers and giving clear instructions to help them troubleshoot any issues they had with the product. Also, doing contextual selling wherein knowing what the client needs and providing them the options. I'm interested and passionate about interacting with people.

    $3.33 /hr
    0 hours
    0.00
  9. Ayeza Kate Alegado

    Ayeza Kate Alegado

    Customer Service, Teaching English, Call-handling, Phone Support

    Philippines - Tests: 5

    Graduate in Education Major in Biology and taking up my Masters Degree while teaching English to Koreans students online and offline. I've been dealing with people over the phone for years now and I know I still have a lot of things to learn as much as I have many things to share as well. I am a talented and hard working self starter and I will do my best to meet if not exceed every employers expectations!

    $3.00 /hr
    0 hours
    0.00