IT Computer Technician
Last active: 02/20/2014
Computer Repair Technician & IT Consultant
Targeting Mid-Level IT Help-Desk Positions
-PC, Laptop, Tablet Diagnosis and Repair
-PC Tune Up
-Data Backup/ Recovery
Software Install/ Removal
Phone & Online Support
User Training/ Support
--Software: MS Office (2003-2013); CompTia A+ level diagnostic and repair tools (Backup & Restore, System Image, Registry Editor, MS Configuration, Command Prompt, Malware Remover Tools)
--Hardware: PCs, Laptops, Tablets, Printers, Routers, Modems
--Browsers: Internet Explorer, Chrome, Mozilla Firefox, Safari, Navigator
--Networking: LAN, TCP/IP
--Platforms: Windows 9X, XP, Vista, 7, Linux
Founder and Controlling Member of True Computer Solutions LLC
founded March 2013-Current
Sales & Customer Service 10 years experience
Background and Methods- Developed from a lifetime of hobbyist practice and 3+ years of experience in the field, training contractors, market research and customer demand:
Customers want: Data Backup -> Repair/ Restore -> System Backup
Technicians want: Standardized Methods, Tools and Support
Example of Diagnose & Repair Checklist: (Windows)
Hardware Diagnostics: POST, Physical Checkup, Memory Tests, Drive Tests, Chkdsk /f /r, Hardware Tests
Diagnostic & Repair: System Image Backup, Registry Backup; Data Backup; Create Recovery Point, Restore from Recovery Point, Audit PC, Event Log & Scanners, Virus Scanners; Rootkit Scanners; Virus Identification/Research & Quarantine, Malware/Spyware/Junkware removers; Registry Editor; MSConfig; Manually Restore Windows Settings, Restore Windows Defender; Install Security, Create Restore Point, Test, (if problematic Perform System Restore or Clean OS Install*), Create Recovery Point, Create System Image.
*If rootkit virus cannot be removed: Remove battery from main board, Re-flash BIOS, Clean OS Install
My Web Presence:
After 10 years as a customer service and sales representative, I decided to do what I love. I launched my own computer repair company to avoid inhibitions of one-size-fits-all corporate policies. Starting with minimal overhead I've kept my rates low and offer a more personalized service.
Cutting edge skills and technology are not always found in a school. Today we have a meat grinder for factory workers in place of an education system. I do not fit the profile. My professors advised me to quit college and hire my former classmates. So I did.
My services via oDesk are:
Growing up nearby Microsoft headquarters, my childhood was spent building, repairing and tinkering with computers. I've returned to my roots and do what comes natural to me. I didn't learn what I do from a classroom. I trained others the knowledge I've acquired through organic curiosity and natural abilities.
Thank you for supporting small business and keeping our communities strong. I cannot fix the U.S. economy, instead I will focus on my own network and we will push each other ahead through moral business standards without the reckless disregard of good ethics we see all too common today.