Helpdesk Freelancers

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Helpdesk Job Cost Overview

Typical total cost of Upwork Helpdesk projects based on completed and fixed-price jobs.

Upwork Helpdesk Jobs Completed Quarterly

On average, 35 Helpdesk projects are completed every quarter on Upwork.

35

Time to Complete Upwork Helpdesk Jobs

Time needed to complete a Helpdesk project on Upwork.

Average Helpdesk Freelancer Feedback Score

Helpdesk Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: May 1, 2015
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  1. David Marcus

    David Marcus

    Microsoft Certified Systems Engineer, Journalist and Transcriber

    South Africa - Last active: 15 days ago - Tests: 11 - Portfolio: 1

    Microsoft Certified Systems Engineer; Microsoft Certified Professional. Journalist; Transcriber, Subtitles, Travel Planning. US ENGLISH SPELLING: 1st place out of over half a million test takers! 85 Words Per Minute, 100% Accuracy. My Travel Addiction: I have travelled overland by: Public Transport Motorcycle 4x4 Vehicle Through 74 Countries over the last 20 years of my travelling adult life. I have met many interesting people during these adventures and have acquired insight into how the world works. For 2 years I have specialized in transcribing, which I do while travelling, and have acquired knowledge in many different areas, as I prefer to do academic research interviews. All of my clients are extremely satisfied with the quality of my work.

    Groups: Microsoft Certified Professionals

    $44.44 /hr
    67 hours
    4.88
  2. Ismet Dumlupinar

    Ismet Dumlupinar

    MCITP (System Administration), MCT, MCSA, MCSD: Web Applications

    Turkey - Last active: 2 days ago - Tests: 14 - Portfolio: 13

    Experienced System Specialist, MCSA/MCITP/MCSD. In-depth knowledge of business operations and Information Tecnology Systems, project management, enterprise system integrations and information security with over eight years with hands on experience as an Enterprise Administrator and Network Manager in Windows Server 2003 & Windows Server 2008 environments. Experience in hardware and software virtualization using VMware and Hyper-V and App-V. Practiced understanding Active Directory, Group Policies, NPS, NAP, Exchange, SQL Server, Dynamics CRM, ERP, PKI and DFS. Experience as a corporate Microsoft/Certification trainer at one of gold certified partners of Microsoft. Proficent in Server 2012 and 2008 (inc.Server Core edition), Hyper-V, switches and many other technologies. I have been highly involved in server virtualization for seven years and am proficient in both VMware and Microsoft Hyper-V. I am also providing consulting services for web applications. I am a member of DotNetNuke Corp Internationalization Team and I'm working to expand product features to fully support Turkish localization. I am always looking for new opportunities to develop my skills. Check my Microsoft Profile below: https://www.mcpvirtualbusinesscard.com/VBCServer/idumlupinar/profile

    Groups: Microsoft Certified Professionals

    $75.00 /hr
    2,231 hours
    4.86
  3. Peggy S.

    Peggy S.

    Support Master/Leader. Workaholic. Walking Dead Aficionado.

    United States - Last active: 3 days ago - Tests: 6

    www.linkedin.com/in/angiesmithsc/ I have spent the last few years supporting start-ups and SaaS companies in Silicon Valley like Pbworks (since 2008) and Recurly (since 2011) I have the highest satisfaction rates and lowest response times of any of my peers. I have the ability to quickly assess whether an issue is urgent and requires immediate escalation or if further troubleshooting will provide an easy solution. I have nearly a decade of experience offering unmatched support for companies, from small start-ups to fortune 500 businesses. I have used tools such as salesforce, livechat, zendesk, gotomeeting, and google hangouts to provide support. I am hard working, motivated, honest, dependable, creative, precise, detail oriented and above all else committed to customer satisfaction. I don't cut corners, I don't give the run around, I am in it to get results and make customers happy.

    $31.74 /hr
    957 hours
    4.98
  4. Vinod C

    Vinod C

    Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    India - Last active: 2 days ago - Tests: 7

    Hello, I am Vinod and I have more than 10 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimising them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I have many other things to do too and I value my personal life too. So no lame excuses or delay projects. I am efficient in my work. I believe " a stitch in time saves nine " completely. 6. I understand that what you are spending is your hard earned money. 7. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 8.5 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd , varnish cache -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, zpanel -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security --Customised server setup for Drupal , Wordpress , Joomla -- Documentation Skills And many other services / applications which are necessary for managing linux based servers and applications.

    $23.00 /hr
    1,258 hours
    5.00
  5. Asif Gohar

    Asif Gohar

    System, Network, Active Directory, Exchange, Backupexec, System Center

    Bahrain - Last active: 12/03/2014 - Tests: 5 - Portfolio: 5

    Knowledgeable and skilled IT professional with encompassing work experience spanning more than 8 years in systems administration with compliance as per industry standards. Possess excellent interpersonal skills to liaise amicably with diverse groups of people, different departments, vendors and agencies. With extensive exposure to different cultures and work environments and has worked effectively with multinational individuals and professionals from all organizational levels. Certifications: MCITP (Server 2008, Exchange 2010, Lync 2010) Expertise: Exchange 2007/2010, Active Directory 2003/2008, SCCM, SCOM, DPM, SCVMM, BackupExec,Enterprise Vault, WSUS, Lync, Server 2003/2008, ADRMS, SQL Server, SAN/NAS.

    Groups: Microsoft Certified Professionals

    $20.00 /hr
    270 hours
    4.95
  6. Andrew S.

    Andrew S.

    United Kingdom - Last active: 4 months ago - Tests: 12

    I have gained experience in a wide range of industries and positions over the past 18 years. My core skills are focused around training and document writing but I also have experience of customer service, hardware and software support, database and network administration, web design, programming and finance. I have worked for large multinationals, government agencies, small and medium sized businesses as well as the family business. Over the past seven years I have worked for the Environment Agency which is a government agency responsible for the protection of land, sea and air in the United Kingdom. Here I have worked in the Finance Department to design and deliver staff training courses along with procedures for new initiatives. My main objective is to use my technical skills to write instruction manuals, knowledge documents and training guides but am able to provide full administrative support, general office skills and an excellent telephone manner.

    $33.33 /hr
    3,223 hours
    5.00
  7. Claudiu C.

    Claudiu C.

    Technical Support and Linux Server Administrator

    Ireland - Last active: 12/20/2014 - Tests: 10 - Portfolio: 1

    Result oriented Linux and Network Administrator with several years experience both on commercial servers and networks but also private ones. Main focus has always been on Linux server administration in which field I successfully ran my own company for 3 years. Proven ability to provide creative and effective server and networking strategies through the application of highly developed problem solving skills. Experienced in providing user account administration and network security. Strong interpersonal, communicative, and organizational skills. Project management proficiency including analysis, design, development, implementation, documentation and evaluation. Technical skills: • Operating Environments: Windows 2000/XP/Vista/7/2008/2012/8, MacOS X, Debian 3.1-6.0, FreeBSD 6.0-9.0, RedHat/CentOS, SunOS/Solaris, iOS, Android, Other Linux • Languages: bash, ksh, PHP, HTML, Pascal (Borland Delphi). • Databases: MySQL • Networking: WAN/LAN, VLAN, TCP/IP, IPX/SPX, Ethernet, Wireless (IEEE 802.11), VoIP, DNS, FTP, SSH, HTTP, Apache, Webmin, cPanel, IRCd, Shoutcast Server, Cacti, Nagios, Virtuozzo, Xen, Asterisk, SMTP/POP3, NAS, Wireshark, tcpdump, Samba • Other software: Microsoft Office, PC Anywhere, TeamViewer, DreamWeaver Suite

    $21.11 /hr
    0 hours
    5.00
  8. Bozidar Andev

    Bozidar Andev

    Data entry, web scraping & web research guru

    Macedonia - Last active: 2 days ago - Tests: 5 - Portfolio: 9

    Data entry, web scraping and web research guru, over the years working on oDesk I have upgraded my skills and I can say that I am an expert at these areas, also I posses a lot other skills like Computer Technician for Support and Remote help, Wordpress, working with Microsoft Office and lot others. My goal is to deliver quality and satisfying results to every employer I work for. That way I can establish long term connection with my employers and keep them always happy and satisfied with my work.

    $11.11 /hr
    626 hours
    4.78
  9. Benjamin S.

    Benjamin S.

    Customer Service/ Marketing / Editing

    United States - Last active: 1 day ago - Tests: 7 - Portfolio: 1

    I am a motivated husband and father of three currently wrapping up my BS in Computer Science at Austin Peay State University. I am looking for Customer Service. Marketing, and Editing work that can allow me to take care of my family while benefiting both the company that I am providing services to, as well as allowing me the flexibility to work from my home. I have extensive experience in customer service and have also spent the past 12 Months as an editor/ content marketing manager for a successful company in the field of business and technology innovation. I am a fast learner in any field that I am employed and always prove myself to be a more than competent asset to any company that numbers me in their ranks.

    $20.00 /hr
    1,210 hours
    4.82
  10. Charles S.

    Charles S.

    Transcriber & Web Researcher Par Excellence

    Philippines - Last active: 4 days ago - Tests: 11 - Portfolio: 2

    TRANSCRIPTION and WEB RESEARCH. These are my specialties. If you need these services, I'm the contractor for you. I am FAST, ACCURATE, and RELIABLE. I strive for excellence in each and every project that I do. Found below are some great feedback given by previous clients that say more about me and the quality of my work than I could ever say about myself. "I wish all contractors were like Charles...fast, responsive and done right." "Charles is an exceptionally hard working person! He is very talented and skilled. I would like to hire him again for my future jobs! Highly recommend him!" "This was definitely a tough job, but Charles still did a superb job! Charles's communication is also great, always keeping me updated with his progress. Thanks Charles!" "Charles is an excellent oDesk worker. He is always on time, always eager to help, and provides good ideas outside of what is expected or asked for. I appreciate that he is available for urgent research needs that need to be done ASAP. He is organized and I like that. His Excel work and research has been very helpful to our sales efforts. I am hiring him back today for additional work. Thanks Charles." "Charles produces top-notch transcription, and is a great communicator. Definitely my go-to person for all transcription needs." "Charles completed the task very fast and diligently. His research had a very high quality. Very recommended." ...and many more on my oDesk profile.

    $6.00 /hr
    125 hours
    4.95