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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 144 Technical Support projects are completed every quarter on Upwork.


Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Bhushan Kumar Sharma

Bhushan Kumar Sharma

Linux Servers AWS Cloud Hosting Security CPanel Plesk VOIP PenTest

India - Tests: 4 - Portfolio: 14

Since 2001, I have been dedicatedly working with Linux Operating Systems & Open Source. Services Provided ::- Deployment, Configuration, Security, Hardening, Monitoring, Performance Tuning, Troubleshooting of Linux Server Roles AWS – Amazon Web Services Migration of Servers Hosting Panels like WHM/CPanel, Plesk etc Asterisk Dialers, VOIP and Call Center Solutions Customization of Linux Kernel & Distro with Rebranding Faculty of Post-Graduate Degree in Computer Sciences. Firewalls & Gateways Linux HPC - High Preformance Clusters Remote Server Support & Troubleshooting L3/L4 Security Auditing of Servers & Websites Cloud & Virtualization Technical Writing VPN - Site-to-Site, Road-warrior Vulnerability Assessment & Penetration Testing Kayako

100% Job Success
$16.67 /hr
4,012 hours

Mahesh R.

Mahesh R.

Project Manager, Business/Technical Analyst with 6+ year of Experience

India - Tests: 11 - Portfolio: 2

***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 6+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

79% Job Success
$33.33 /hr
124 hours

Grover McCoury

Grover McCoury


United States - Tests: 6

Accomplished professional with a proven ability to deliver quality services/products in the insurance, financial services and software engineering industries.I have experience in office activities, customer service, sales, insurance, residential/commercial finance and marketing. I also have designed, implemented and tested software for several data/telecommunications systems within my engineering career. Have extensive software engineering, technical writing, networking, testing and computer (Mac OS, Windows, Microsoft Office) experience.

$13.89 /hr
219 hours

Syed Usman Ahmad

Syed Usman Ahmad Agency Contractor

Linux Administrator / System Administrator / LAMP Developer

Sweden - Tests: 5 - Portfolio: 17

I have acquired the various skills necessary throughout my experience and engineering, which I believe makes me quite suitable for the jobs. I have strong knowledge in Computer and Information System and various Programming languages such Linux, PHP, MySQL, PostreSQL, Bash Scripting, Amazon EC2, LaTeX, Doxygen, SVN, cPanel/WHM, WHMCS, C Language, Java, Python, HTML, MCSA, CCNA, Script Installation, Plesk, WHMCS, SEO, Windows Networking / Troubleshooting and Hardware Troubleshooting. I am a detailed oriented professional who takes pride in my work and enjoys the challenges of new assignments. My highly developed Computer and Information System skills and dedicated work ethic can be assets to your work environment.

Associated with: Aliado Inc Agency

$13.00 /hr
107 hours

Slim C.

Slim C.

Software Engineer

France - Tests: 8

I am an engineer with more than five years experience on different companies as web/software developer, support specialist and analyst programmer. I have very strong knowledge of .net technologies, sql/plsql, oracle, sql server, web development. Beside technical knowledge, i'm very fluent on english, french and arabic, I have already written many articles and documents in french and english and translated some web sites, articles, document and blog from french to english, english to french, french to arabic, arabic to french, english to arabic and arabic to english i am also familiar with finance and asset management.

$12.50 /hr
0 hours

Vlassis Valatas

Vlassis Valatas

Electrical Engineer

Greece - Tests: 3

I have over 15 years of experience working in sales, technical and purchasing departments as a technical advisor/consultant, buyer and later as a purchasing manager. Since 2006 I am offering the same services as an independent contractor. All these years I have learned to be flexible and to adapt to the needs of the company that I'm working for. I can provide a variety of services including but not limited to market research (either from buyer or seller perspective), negotiation, preparation and analysis of related reports, dealing with international clients or suppliers, technical consultancy, translation or copywriting of technical documents, manuals and user guides.

100% Job Success
$15.00 /hr
4,257 hours

Carlos Reyes

Carlos Reyes

Software Developer and Quality Control Engineer

Mexico - Tests: 2

1 year of experience as Test Automation Quality Control Engineer reviewing the quality standards of Automated Test Code in Test Complete for gTeam FZ LLC 3 years of experience as a software Oracle developer, customer support, and QA of specialty pharmaceutical software for 4th Source. 1 year of experience as a web and software developer of education industry software for Instituto Tecnológico de Merida Professional English - Spanish translator

$15.00 /hr
3,567 hours

Ryan M.

Ryan M.

Customer Support Expert, QuickBooks Specialist, Java Programmer

Philippines - Tests: 3

After graduating in 2006, I have worked in the BPO industry providing technical support to hardware, networking, and accounting software clients in the United States. I have direct contact with customers of our clients helping them solve issues ranging from simple computer operation to complex accounting software resolution. I am available to work every 10 am - 7 pm PST.

100% Job Success
$11.11 /hr
8,615 hours