Browse Technical Support job posts for project examples or post your job on Upwork for free!

Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 108 Technical Support projects are completed every quarter on Upwork.

108

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: September 1, 2015
Clear all filters
  1. Vlassis Valatas

    Vlassis Valatas

    Electrical Engineer

    Greece - Tests: 3

    I have over 15 years of experience working in sales, technical and purchasing departments as a technical advisor/consultant, buyer and later as a purchasing manager. Since 2006 I am offering the same services as an independent contractor. All these years I have learned to be flexible and to adapt to the needs of the company that I'm working for. I can provide a variety of services including but not limited to market research (either from buyer or seller perspective), negotiation, preparation and analysis of related reports, dealing with international clients or suppliers, technical consultancy, translation or copywriting of technical documents, manuals and user guides.

    $15.00 /hr
    4,060 hours
    5.00
  2. Carlos Reyes

    Carlos Reyes

    Software Developer and Quality Control Engineer

    Mexico - Tests: 2

    1 year of experience as Test Automation Quality Control Engineer reviewing the quality standards of Automated Test Code in Test Complete for gTeam FZ LLC 3 years of experience as a software Oracle developer, customer support, and QA of specialty pharmaceutical software for 4th Source. 1 year of experience as a web and software developer of education industry software for Instituto Tecnológico de Merida Professional English - Spanish translator

    $15.00 /hr
    3,392 hours
    5.00
  3. Leah A.

    Leah A. Agency Contractor

    Business Services Professional and Creative Writer

    Philippines - Tests: 6 - Portfolio: 4

    I’ve been in the outsourcing industry since 2003 and have been a freelance contractor since 2009. I’ve fulfilled significant roles in the fields of Business Development, Sales and Marketing, Project and Program Management, Client Services, Customer Service, Copywriting, Research and Data Entry. My expertise is writing business papers such as proposals, RFPs, RFQs as well as writing variety of marketing collateral such as brochure and website contents, marketing copies, product and service reviews, creative and informative SEO articles used by companies and individual entrepreneurs to promote products and services online. I also crafted marketing strategies, intelligent competitive research reports as well as process and training documentation for various clients in the US, Australia and the Philippines. I also have significant experience in providing helpdesk and customer support in different communication channels such as phone, email, chat and social media in the retail, travel, IT and telco industries. My 10 years of experience in the offshore outsourcing industry gave me significant knowledge and deep understanding in the cost effectiveness of hiring online freelancers as part of business strategies. Being fully aware of my output’s impact to my clients’ initiatives, I ensure that the quality of my service results to client satisfaction. My goal is to contribute to the success of my clients through my skills and expertise. Regardless if the project is from an enterprise, SME or individual online entrepreneur, I fulfill the required task with utmost commitment and diligence, with the aim to add value on my role in my client’s revenue generation and marketing initiatives. Aside from being a business writer, I am also capable of writing motivational and inspiring pieces – whether it’s for a blog, speech, essay or articles, I generally enjoy composing written works with positive messages. My passion is in writing and business and I am a professional and motivated freelance contractor looking forward to be a part of your next project!

    Associated with: Omni Network Plus Agency, Leah Avila Agency

    $13.33 /hr
    6,744 hours
    4.91
  4. Jefrey L.

    Jefrey L. Agency Contractor

    WordPress Developer, Expert in Genesis Framework and WooCommerce

    Philippines - Tests: 7 - Portfolio: 4

    I am well experience in web design and development and quite familiar with - PHP, - MySQL, - CSS, - HTML, - WordPress, - WooCommerce, - Opencart, - Zencart , - Magento - Optimizepress 2, - Genesis Framework - Canvas Framework - Avia Framework - Themeforest themes Skills: WordPress Template Theme Customization Convert PSD to HTML or WordPress Template WordPress WooCommerce WordPress Multisite WordPress Website Malware Removal WordPress Customization Product Import/Export CSV Format Web Technical Support Photo and Video Editing Email Marketing and OnPage SEO Project Management Website Management Website Design And Development Experience: Membership Website Portfolio Website Ecommerce Online Store Website Real Estate Website Corporate Website Personal Website Social Media Website Email Marketing Tools Aweber MailChimp IContact Infusionsoft

    Groups: Bluehost Developers and Designers

    Associated with: Familia

    $27.78 /hr
    6,474 hours
    4.41
  5. Amor V.

    Amor V.

    Writer

    Philippines - Tests: 6 - Portfolio: 1

    I would like to showcase my skills, talent and experience in technical and creative writing. I am a hardworking professional who knows how to value and respect people's time. I have been writing my whole life and over five years online. With this experience, I would like to help people in reaching their desired goals. Apart from writing, I was also employed as an over-the-phone technical and customer service representative for two American companies for over five years. I worked with Linksys Home Networking for over two years and with Time Warner Cable for almost three years. My experience with handling different kind of customers gives me an advantage on how to deal with people, online and offline.

    $5.56 /hr
    4,102 hours
    4.97
  6. Cesar Melendez

    Cesar Melendez

    Technical Resolution Expert & Process Lead

    El Salvador - Tests: 9 - Portfolio: 4

    My Experience began on 2003 by providing Technical Support for Microsoft's Internet Service (MSN). It was a great jump start to my technical career by providing high quality technical support and great customer service to U.S. Customers. In 2005 I had the opportunity to begin working for Dell Computer's - Technical Support. I've been an Resolution Specialist from 2005 up to June 2012 managing the technical aspect of the teams and providing support to the agents that take calls. I am CompTIA A+ Certified - Remote Support Technician (COMP001006357057). Developed various Web-based Tools utilized by Dell Technicians for the departments I've worked on. My duties as a Resolution Specialists range from Technical Knowledge on the Software and Hardware end. Troubleshooting know-how, Knowledge on dispatching & shipping parts through FedEx, USPS, Unisys, Bantec & Qualexserv, Call auditing & quality assurance, Trained on irate caller deescalation process. An experience I think that has great value is being Manager on Duty on the department's (SMB - Small & Medium Business) floor. Which meant that my duty was to manage all the calls coming in to our group and make sure the process would meet all the goals set by Dell's Global CCO (Call Forecast Dept.). This were I learned the call center aspect of the job such as metrics like AHT (Average Handle Time), ORR (Offer Run Rate), Measuring Inbound calls vs Intervals. Staffing vs Breaks & Lunches. From June up to know I have been working on the Process Engineering department as a Process analyst providing various reports on Call Handling, Staffing, RDR (Repeat Dispatch Rate) Metric. Have Advanced Excel & Intermediate MS Access skills. On the relationship & teamwork side of my work experience. I’ve been able to succeed with my teams by establishing great relationships with my teammates and this way, drive to influence them in a positive way, so they can visualize a goal in a manner they can reach and exceed the business’s expectations. My main focus has been to learn as much of the business and understand the best way at approaching the role I’ve had the opportunity of undertaking. Also, I’ve taken the task at analyzing and determine the most efficient path to reach the goals on the teams I have been a part of, and have definitely been successful at making the teams reach top spots in group rankings.

    $11.11 /hr
    1,108 hours
    5.00
  7. April Descaya

    April Descaya

    Customer Sevice Representative/Tech Support/Data Entry/Telemarketer

    Philippines - Tests: 10

    Being a Customer Service Representative/Technical Support, I have learned to pacify customers' frustrations, analyze their problems, and learn to walk them through the troubleshooting process towards accurate resolution or information. Also, working in a callcenter industry helped me develop an ability to handle stress, do multitasking, and to work it at best even under great pressure. I believe that I have it in me to be a good, if not better employee.

    $4.00 /hr
    1,055 hours
    4.64
  8. Jaime H.

    Jaime H.

    Proofreading, *Customer Service, English, Spanish, Translator*

    Colombia - Tests: 12 - Portfolio: 1

    Over the last several years, I have had the joy of building a successful career as a freelance business services provider. For a Colombian-American, having returned home after a very long time, this has truly been a blessing in my work life. I have had the opportunity to work with many different entrepreneurs around the world in a wide variety of projects that include some of the following: Translation Tourist guide Customer Service Translation & Localization Social Media Marketing Telemarketing General Project Management and Administration Virtual Assistance Data Entry Appointment Setting ...and other expertise.

    Groups: oTranslators

    $11.11 /hr
    1,426 hours
    4.82