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On average, 1,123 Customer service projects are completed every quarter on Upwork.


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Time needed to complete a Customer service project on Upwork.

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Customer service Upwork freelancers typically receive a client rating of 4.65.

Last updated: October 1, 2015
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Tatjana Marcok

Tatjana Marcok

Reliable, efficient and dedicated assistant.

Serbia - Tests: 2

10 years in a bank as Client Adviser and manager helped me develop skills that you can use now. I understand and know everything about deadlines, workload, stress related to all... and I can help. I am excellent in Time Management (I held trainings on the topic; and I am in top 5% tested on Elance) and I can help you organize. Also, I can help you with whatever part of the workload you have: - emails/ correspondence - reports writing - data entry - typing (65wpm) - transcription - document/books formatting/arranging - article/blog writing I am a honest and hard worker and am always striving to exceed expectations. I am a goal achiever, never missed a deadline and I was appreciated for my transparency and dedication by employers and clients equally. Try me, and you won't regret it, since the job given to me is "job done well and on time".

98% Job Success
$6.00 /hr
1,486 hours

Eric Beuning

Eric Beuning

Professional writer with experience in multiple industries

United States

After 14 years in advertising, sales, design and copy writing, I decided to pursue my dream of becoming a professional writer. My advertising experience has given me insights into multiple industries, while also building client communication skills. I have several clients on long term retainer, including the local newspaper where I am their top freelancer and go-to writer whenever they need someone to get the job done. I have published over 25 e-books for my own interests, ghost written or work for hire. I have also put together hundreds of tourism promotions during my travels across North America and the Pacific. I am also an accomplished food and gardening writer, helping thousands of people learn to grow their own food and feed their family in a healthy way. While my retainer clients do demand most of my time I do still have hours available for clients that are looking to hire a high quality writer, with a lot of professional experience.

100% Job Success
$16.00 /hr
0 hours

Oana Mihailescu

Oana Mihailescu Agency Contractor

Buy Web Properties, not Real Estate!

Romania - Portfolio: 74

Sales Manager for Digital Web Properties My academic background is in International Relations and European Studies, with Master courses completed in International Security and Law from Southern Denmark University, therefore I feel confident writing academic papers/essays on related topics and not only. Being passionate about online marketing and words, I joined this awesome team in order to be a voice for their services. As a Sales Manager for DWP I am aiming to enlarge the portofolio of clients by assuring them that they will receive professional services, based on quality and efficiency. Procuring services from DWP can only guarantee you the success of your project. The ethos of this company is based on the fact that real estate is the best future investment. Clients should hire us because we promote quality, relevance and consistency.

Associated with: Digital Web Properties

$30.00 /hr
0 hours

Leanne G.

Leanne G.

Experienced Virtual Assistant

Canada - Tests: 3 - Portfolio: 4

I graduated from Saskatoon Business College with an Honors Diploma as a Legal Administrative Assistant. I have 8+ years experience working as an administrative assistant in a fast-paced office environment. Through my experience as an administrative assistant I have developed my skills in computer technology, web design, the efficient preparation of office documents and correspondence, as well as creating attractive marketing tools used to convey programs available through the school division. I also have an Honors Diploma in Interior Decorating. I own and operate a small interior decorating business offering in home consultations in colour selection, design/decor and home staging.

$13.00 /hr
0 hours

Sue Day

Sue Day

(American) Confidential EA | Recruiting | Writing | Customer Service

Philippines - Tests: 14 - Portfolio: 2

TWENTY-EIGHT YEARS' experience in highly confidential environments, including a top international executive search firm (promoted to Office Manager), prestigious Washington, D.C., law firms and a National Hockey League team. I am a detail-oriented professional providing project coordination; staff recruitment and management; business, article and blog writing; customer service; effective verbal and written communication; meticulous editing and proofreading and well-targeted Internet research.

100% Job Success
$17.78 /hr
3,966 hours




United States - Portfolio: 2

I have over 20 years of B2B Marketing experience,with Cartvertising,Tax & Ledger Professionals,and other local Escondido,CA companies...Sales(Inside/Outside),Data Mining,Advertising,Research.Looking to work any phone sales,appointment setting,account verification,data research projects from home for any time duration,with a minImum of $8.25Hour.I am mature,dependable,smart,honest,polite,and can meet or exceed any deadlines.. Quick leaner-show me the details,once,and I will be competent to fulfill the requirements of the job...Can supply references upon request...

$11.00 /hr
22 hours

Wendell davis F.

Wendell davis F.

Global Technical & Customer Service Support / I.T. Support

Philippines - Tests: 9 - Portfolio: 1

I have the ability to support and help out my clients with minimal supervision. Been in the BPO / Call Center industry for 5 years now. Able to give out full support to our clients with an achievable goal of a 100% Satisfaction and 100% Quality assured results. Now in a Service Desk position, able to support in IT Fields and support applications the company uses. - Wordpress - MSP - Service Desk - IT Services - Technical Support / Customer support - Virtual Assistant - Researcher - Image / Logo editor - Content writing - Great experience on e-Mail, web, chat and phone support.

79% Job Success
$8.89 /hr
3,487 hours

Manuela Gomes

Manuela Gomes

Passionate to help you achieve the best outcome

Portugal - Tests: 1 - Portfolio: 1

Sales and Marketing lover that has serious skills in Admin Support, Content Writing, Translations and the Business World. In the 'real world' I'm a business coach, helping business owners with the right marketing strategies, the right planning and the correct sequence of what they need to do to achieve better results in their companies and lives.

$15.00 /hr
112 hours

Mahesh R.

Mahesh R.

Project Manager, Business/Technical Analyst with 6+ year of Experience

India - Tests: 11 - Portfolio: 2

***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 6+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

79% Job Success
$33.33 /hr
124 hours

Holly W.

Holly W.

Expert Master's level qualitative researcher

United States - Tests: 1 - Portfolio: 1

My skills and experience include work with top-level researchers in development of outcome measures, assessments, and programs, lead project manager and analyst for health-based automated, state-wide phone survey with LiveWell Colorado, extensive knowledge of medical terminology, and years of experience writing, proofing, and contributing to grant applications, journal publications, and presentations. I have a Master's degree in medical anthropology, an expert in conducting qualitative interviews and analysis. I am also excellent in time management and meeting deadlines, excellent in working independently with little to no direction, skills in running my own business - I understand the concepts and importance of business relationships and have excellent people skills.

79% Job Success
$27.00 /hr
37 hours