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Customer service Job Cost Overview

Typical total cost of Upwork Customer service projects based on completed and fixed-price jobs.

Upwork Customer service Jobs Completed Quarterly

On average, 1,238 Customer service projects are completed every quarter on Upwork.

1,238

Time to Complete Upwork Customer service Jobs

Time needed to complete a Customer service project on Upwork.

Average Customer service Freelancer Feedback Score

Customer service Upwork freelancers typically receive a client rating of 4.68.

4.68
Last updated: September 1, 2015
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  1. Sue Day

    Sue Day

    (American) Confidential EA | Recruiting | Writing | Customer Service

    Philippines - Tests: 14 - Portfolio: 2

    TWENTY-EIGHT YEARS' experience in highly confidential environments, including a top international executive search firm (promoted to Office Manager), prestigious Washington, D.C., law firms and a National Hockey League team. I am a detail-oriented professional providing project coordination; staff recruitment and management; business, article and blog writing; customer service; effective verbal and written communication; meticulous editing and proofreading and well-targeted Internet research.

    $17.78 /hr
    3,827 hours
    4.65
  2. Maria Lucia Brigita Alcain Sunico

    Maria Lucia Brigita Alcain Sunico Agency Contractor

    Phone,Email and Chat Customer Service, SEO Writing, Managing sales

    Philippines - Tests: 4

    I worked for the BPO industry for 11 years and being part of it the industry I was able to enhance my skills in Sales and Customer Service. I also got a new skills that I was able to improve through the years which are Management and Program management. Trained by the best BPO in the industry in the world, which trained me and pushed me to be my best in Sales and Customer Service (Voice, Email and Chat), made me to be the a driven manager in sales and customer service oriented professional.

    Associated with: SUN Outsourcing Solutions, TRISIS Contact Solutions

    $5.00 /hr
    1,568 hours
    5.00
  3. Rouemie B.

    Rouemie B.

    transcription, customer service, writing

    Philippines - Tests: 8

    I love the English language and have always been drawn to jobs that require its usage. In college, my feature articles figured in the local paper and I even won an editorial-article-writing contest. I've also worked as a radio DJ for 4 years total. Other than my DJ job at the station, it was my duty to collect news daily and transcribe them for broadcast. I have also worked as a customer service representative at a call center for almost 4 years. Communicating well with our American clients over the phone was key. Customers called in regarding their bill,to complain,to upgrade services, and to ask for technical support. I've learned to be ready for whatever issue the customer had and resolve it within the call especially when I was promoted to the escalation desk. I am now a new mother of a beautiful son. I currently have a job as an office clerk at a local cable company. I'd really love to work from home and be with my baby as much as possible while earning significantly more than I am now. I'm very much willing to learn and to work very hard to attain my goal to provide for my son while being home with him. Thank you for reading.

    $7.00 /hr
    1,012 hours
    5.00
  4. Elizabeth Evans

    Elizabeth Evans

    Customer Service, blog writing, and book review

    United States - Tests: 3 - Portfolio: 3

    Over the past several years, I have worked steadily for a telecommunications company as a customer service representative, quality control representative, department supervisor and recently a corporate trainer. I am looking to branch into other areas of work as well. I have over 15 years of computer experience and have an excellent understanding of Microsoft Word, Excel, and PowerPoint. I also have experience with Adobe and am able to turn Adobe files into ePub files as well. I am ambitious and willing to take on new projects as they come up. I am a student in an online university, working towards a BA in Sociology, and therefore well acquainted with higher level writing requirement as well as researching and providing documentation. I have done several amazon book reviews and I am able to provide samples upon request. I have also branched into doing book editing.

    $16.67 /hr
    1 hours
    5.00
  5. Mahesh R.

    Mahesh R.

    Project Manager, Business/Technical Analyst with 5+ year of Experience

    India - Tests: 11 - Portfolio: 2

    ***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 4+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

    $33.33 /hr
    124 hours
    4.45
  6. Diane Robertson

    Diane Robertson

    Bringing Brilliant Creativity to You!

    United States - Portfolio: 4

    I am a passionate romance, and short story writer who has been fortunate to be able to lend my talent to enriching lives through romance ebooks and other inspirational publications. I am also an accomplished blog writer who has written on various subjects including entertainment, and the film industry, health, beauty, and tourism - just to name a few. As a 15 year multi-media professional I have composed television treatments, pitch letters, press releases, newsletters, and Television promo scripts for a cross section of clientele. I am a full time freelancer and eagerly look forward to the opportunity to work with you, and your team. I have established my own entertainment and creative writing blog site at: http://ladydewriter.com. Please also see the following link to my portfolio, and samples of my work: http://ladydewriter.com/portfolio/ Let's Create the Ultimate Story Together!

    $16.00 /hr
    131 hours
    5.00
  7. Jennifer m. M.

    Jennifer m. M.

    Canadian writer abroad: web content and more.

    Israel - Tests: 2 - Portfolio: 33

    You're looking for writing that gets the point across - clear, entertaining, and maybe even SEO-friendly; you'd probably love to make it to the top in an incredibly competitive online world. I can do that for you. As a Canadian writer living abroad, I've written professionally both online and for print on topics ranging from computer security to medicine and science to parenting and spirituality. You name it, I've written it - and if you check my client reviews here, you'll see that I'm doing it unbelievably well! You'll probably get proposals with a lower bottom line. There's lots of competition here, I'm afraid. But I doubt you'll find many native-English writers out there who can do what I do for the same price. And none will bring the same professionalism and team spirit as I can to your website, publication or blog. If you're not sure what I can do for you - just ask!

    $22.22 /hr
    32 hours
    4.86
  8. Ruhi S.

    Ruhi S.

    Travel enthusiast, writer and a freelancer.

    India - Tests: 1

    I enjoy travelling and pinning down my experiences which has developed into my passion over the years. I have lived and traveled extensively in the UK, Dubai, India and Thailand. I have also traveled throughout Europe and Asia to over 15 different countries. My passion also lies in curating my own travel itinerary and my other hobbies include cooking, blogging and reviewing. If you are looking for someone to write anything travel related, I can definitely put my experience to the best of its use. You can also check my blog http://tinyurl.com/ox4qoa9

    $15.00 /hr
    41 hours
    5.00
  9. Grover McCoury

    Grover McCoury

    Consultant

    United States - Tests: 6

    Accomplished professional with a proven ability to deliver quality services/products in the insurance, financial services and software engineering industries.I have experience in office activities, customer service, sales, insurance, residential/commercial finance and marketing. I also have designed, implemented and tested software for several data/telecommunications systems within my engineering career. Have extensive software engineering, technical writing, networking, testing and computer (Mac OS, Windows, Microsoft Office) experience.

    $13.33 /hr
    13 hours
    5.00
  10. Jacqueline S.

    Jacqueline S.

    Writer and Researcher Ready to Write for You

    United States

    Experienced writer, U.S. college educated, mom of six (mostly grown) kids. Experience as legal secretary and assistant, restaurant manager and business owner. Avid researcher and non-fiction reader. Favorite topics are business, marketing, health and medical, search engine optimization, law, family, education, society, home, and new topics I'm not familiar with. Willing to write on almost any topic. This is just a quick casual overview so I can put in a proposal.

    $15.00 /hr
    91 hours
    4.61