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Technical Support Job Cost Overview

Typical total cost of Upwork Technical Support projects based on completed and fixed-price jobs.

Upwork Technical Support Jobs Completed Quarterly

On average, 108 Technical Support projects are completed every quarter on Upwork.

108

Time to Complete Upwork Technical Support Jobs

Time needed to complete a Technical Support project on Upwork.

Average Technical Support Freelancer Feedback Score

Technical Support Upwork freelancers typically receive a client rating of 4.62.

4.62
Last updated: September 1, 2015
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  1. Mahesh R.

    Mahesh R.

    Project Manager, Business/Technical Analyst with 5+ year of Experience

    India - Tests: 11 - Portfolio: 2

    ***100 Odesk hours in first 2 months*** It is easy to develop a software when you know precisely what to build and how to build. A structured documented method of entire SDLC can reduce a person's effort to a great extent and help in builduing a solid and stable software. According to statistics, following are the benefits of clear software requirements: ► Reduces cost as much as 60% on time and budget. ► 3 times less project failures. ► Reduces 70% to 85% of the rework costs. ► Project overruns can be reduced by as much as 20% by reducing the number of inaccurate, incomplete and omitted requirements. ► If a defect is found during the requirements phase costs one unit to fix, the same would cost more than 100 units if found after it is released. Objective: To produce a properly sturctured requirement for my employer which can help reduce the efforts and amounts needed to develop the entire software. Summary: Business Analyst/Requirement Analyst/Technical Analyst with total experience of 4+ years. Professional strengths: ► Possess good oral and written communication skills ► Possess worldwide communication skill (Ability to summarize and slow down when somebody does not understand) ► Have experience in interacting directly with key business users and geographically dispersed stakeholders ► Extract, analyze and understand business requirements, gap analysis between goals and existing business processes ► Experienced in logical and use-case modeling ► Experienced in business modeling ► GUI wire framing ► Experienced in creating excellent documentation on business and functional requirements ► Experienced to act as a bridge between customer and implementation team ► Experienced in performing functional verification of requirements before customer delivery. ► Well organized and structured ► Quick learner, analytical mind ► Have good trouble shooting skill ► Experienced working in multiple time zones ► Extensively experienced in working from home office remotely for almost 4+ years with no monitoring ► Specialized in eliciting business and functional requirements with out a single voice call with clients. Technical Skills: ► Possess knowledge of UML, Waterfall and Agile ► Familiar with programming Pro *C, C, PL/SQL, SHELLSCRIPT, UNIX, HTML, PHP, CSS, JAVASCRIPT. ► Familiar with Microsoft Office (Visio, Excel, Outlook, PowerPoint and Word) ► Have knowledge on SQL and databases ► Familiar with Filezilla, Borland Together, Tortoise SVN, GENEVA, IRB. Specific Domain Skills: ► Insurance ► Admin & Billing ► Healthcare ► Telecom ► E-commerce ► Mobile (Iphone, Android, Corona) Do you have an idea for a business system, and need a business analyst who is good in communication? I can help you realize it using following services: Primary Services: Initiation Phase ► Interact with business stakeholders ► Elicit and gather business requirement through one to one discussions or JRD's ► Document business requirements (BRD)/ Project vision document Analysis Phase ► High level wireframing ► Translate business requirements into functional specs ► Use case analysis using UML, use case diagrams ► Document software functional requirements specifications (SRS) Design Phase ► Class diagrams ► Use case diagrams ► System interaction diagrams ► Sequence diagrams Secondary Services: Design and Testing Phases ► Functional Testing/ requirements verification ► Usability testing ► UAT (User Acceptance Testing) My profile suits for analysis and design phases of SDLC for following roles: ► Technical Business Analyst ► Requirements Analyst ► IT Business Analyst

    $33.33 /hr
    124 hours
    4.45
  2. Grover McCoury

    Grover McCoury

    Consultant

    United States - Tests: 6

    Accomplished professional with a proven ability to deliver quality services/products in the insurance, financial services and software engineering industries.I have experience in office activities, customer service, sales, insurance, residential/commercial finance and marketing. I also have designed, implemented and tested software for several data/telecommunications systems within my engineering career. Have extensive software engineering, technical writing, networking, testing and computer (Mac OS, Windows, Microsoft Office) experience.

    $13.33 /hr
    11 hours
    5.00
  3. Gabriella M.

    Gabriella M.

    Professional and prompt

    United States - Portfolio: 2

    I am currently pursuing a Master's of Science in Information Technology through the University of Massachusetts. I have a Bachelor's of Science in management from Providence College. I have been working for Apple, Inc. as a sales specialist for the past four years. I also am dual-certified as an esthetician and makeup artist in Massachusetts and New Hampshire. I possess excellent professional and creative writing skills. I am prompt on timelines and do not procrastinate. You will not be disappointed in my work if you hire me for an assignment.

    $30.00 /hr
    3 hours
    5.00
  4. Claudine Culala

    Claudine Culala

    Claudine Culala

    Philippines - Tests: 5

    I'm a graduate of BS Computer Engineering and was able to work in different reputable companies. I'm proud to showcase my skills acquired working in a call center industry as a Technical Support Team Leader. I can do the ff: **Data entry; research; technical and customer support; Writer; organizer**

    $3.33 /hr
    237 hours
    4.98
  5. Syed Usman Ahmad

    Syed Usman Ahmad Agency Contractor

    Linux Administrator / System Administrator / LAMP Developer

    Sweden - Tests: 5 - Portfolio: 17

    I have acquired the various skills necessary throughout my experience and engineering, which I believe makes me quite suitable for the jobs. I have strong knowledge in Computer and Information System and various Programming languages such Linux, PHP, MySQL, PostreSQL, Bash Scripting, Amazon EC2, LaTeX, Doxygen, SVN, cPanel/WHM, WHMCS, C Language, Java, Python, HTML, MCSA, CCNA, Script Installation, Plesk, WHMCS, SEO, Windows Networking / Troubleshooting and Hardware Troubleshooting. I am a detailed oriented professional who takes pride in my work and enjoys the challenges of new assignments. My highly developed Computer and Information System skills and dedicated work ethic can be assets to your work environment.

    Associated with: Aliado Inc Agency

    $13.00 /hr
    107 hours
    4.98
  6. Ricardo S.

    Ricardo S.

    Translator, Helpdesk, Transcriptor, Data Entry

    Venezuela

    As a native Spanish speaker I am specialized in translating from English to Spanish at a highly professional level, posses a highly technological background from working with computer repair technicians fora few years.

    $5.00 /hr
    3 hours
    5.00
  7. Carol K.

    Carol K.

    Accountant-Lawyer, Business Consultant

    United Arab Emirates

    A CPA-Lawyer with over 18 years of experience in accounting and law in the Philippines and in the UAE. Work areas include business consultancy and accounting and finance academic instruction, financial controllership, bookkeeping and audit. Legal exposure includes capital markets, regulatory compliance, contracts and corporate setups, legal research and advisory services. Education in accounting, finance, and law from the Philippines and the USA.

    $50.00 /hr
    0 hours
    5.00
  8. Vlassis Valatas

    Vlassis Valatas

    Electrical Engineer

    Greece - Tests: 3

    I have over 15 years of experience working in sales, technical and purchasing departments as a technical advisor/consultant, buyer and later as a purchasing manager. Since 2006 I am offering the same services as an independent contractor. All these years I have learned to be flexible and to adapt to the needs of the company that I'm working for. I can provide a variety of services including but not limited to market research (either from buyer or seller perspective), negotiation, preparation and analysis of related reports, dealing with international clients or suppliers, technical consultancy, translation or copywriting of technical documents, manuals and user guides.

    $15.00 /hr
    4,059 hours
    5.00
  9. Carlos Reyes

    Carlos Reyes

    Software Developer and Quality Control Engineer

    Mexico - Tests: 2

    1 year of experience as Test Automation Quality Control Engineer reviewing the quality standards of Automated Test Code in Test Complete for gTeam FZ LLC 3 years of experience as a software Oracle developer, customer support, and QA of specialty pharmaceutical software for 4th Source. 1 year of experience as a web and software developer of education industry software for Instituto Tecnológico de Merida Professional English - Spanish translator

    $15.00 /hr
    3,385 hours
    5.00