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Complaint Management Upwork freelancers typically receive a client rating of 4.45.

4.45
Last updated: August 1, 2015
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  1. Andrea B.

    Andrea B.

    ShanePro

    Jamaica - Tests: 6

    Over 15 years, I have worked most positions within the sales division of the auto industry. I appreciate greatly the concept of deadlines and maximizing each opportunity. My sales and customer service abilities deliver exceptional work in a timely manner. As a business manager I have honed expertise in the area of loan assessment, selling various auto or loan related coverages,document verification, contract compliance while all the time pleasing the customer. A sense of humor, a wide range of customers, personalities and cultures, plus my own caribbean background has inspired my creative writing and taught me exceptional patience. If you are looking for spicy creative writer, you are looking at a very powerful source. I have been consistently successful in raising the bar on the customer service index which is calculated from direct customer reviews. My telephone,written and interpersonal communication skills rank as excellent and deliver the required results. Yours sincerely Andrea B.

    $16.67 /hr
    380 hours
    5.00
  2. Ellen B.

    Ellen B.

    VA Specializing in Social Media Management

    United States - Tests: 7

    I have been a Virtual Assistant and Social Media Manager for nearly 3 years. I have been the Administrative Assistant to the CFO of a large oil corporation in the past. I have nearly 8 years of direct customer service experience as well as extensive knowledge in conflict resolution and customer retention. I have also done ghost writing, original content creation (both writing and graphic design) as well as much, much more. I have a considerable amount of experience with many different platforms and applications. I am proficient on both Microsoft & Mac OS, experienced in all Office Applications as well as the Adobe Creative Suite. I have a passion for helping others to build their business to be successful and I believe I do that by being available, interested and engaged with you and your industry. I can take many of the montonous tasks off your plate so you can focus on bigger picture business and product development. I would love to connect with you and see how I can help you to build your business and balance life and work. Feel free to contact me via oDesk, and if you would like to see some of my work, content or services, visit my website at www.ellenbarcher.com. Thank you.

    $13.33 /hr
    88 hours
    5.00
  3. Charlene B

    Charlene B Agency Contractor

    Operations manager and Customer service expert

    Philippines - Tests: 3

    To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

    Groups: Pro Customer Service

    Associated with: TRISIS Contact Solutions

    $12.22 /hr
    3,855 hours
    5.00
  4. Katherine A.

    Katherine A.

    Social Media, Research, Corporate Communications, PR, Online Community

    United States - Tests: 5

    Provides exceptionally professional virtual service, both in spoken and written demands for this highly competitive social commerce environment. Delivers basic and advanced Social Media and Online Community Management packages to existing and starting businesses and professionals. Also provides Social Media Development and Management support and Web Research, full time or part time, to existing Social Media solutions outfits, small businesses and start ups. Administers efficient business and administrative support services vital to your business operations. Services include Professional Email Correspondence Service, Web Research, Corporate Communications, Recruitment, Sales and Marketing Plan Implementation, Client Relationship Management, Content Writing and Product/Service Reviews.

    $10.00 /hr
    670 hours
    4.51
  5. Erika B.

    Erika B.

    Jane of all Trades

    United States - Tests: 12

    - Customer Service- Team Management- Social Media Manager- Wordpress-Blogger- Graphic Design- Administration Customer Service- I have been trained to use several email, ticketing and live chat systems. I am also trained in phone etiquette. •Expert knowledge and abilities in written communication. •A patient listener who fully focuses on speakers and understands a variety of accents. •Organized and detail-oriented; knack for understanding procedures and logistics. •Strong skills in time management, prioritizing tasks, and meeting deadlines. Team Management •UNDERSTANDS CUSTOMER NEEDS •COMMUNICATES EFFECTIVELY •UNDERSTANDS THE ORGANIZATION'S FINANCIAL PERFORMANCE •MOTIVATES THE TEAM •TRACKS AND MEASURES STAFF PERFORMANCE Social Media Management Along with other social mediums, and SEO, I am well versed in the following: Pinterest Create a defined strategy in leveraging Pinterest to present business identity • Develop consistent approach for relevant, compelling visual and written content • Strategically plan the optimal number of boards and organizations of pins • Optimize posts for SEO gain • Differentiating Pinterest presence from those of competitors • Create a coordinated strategy that compliments company accounts on other social platforms • Widen exposure through consistently growing follower-base • Foster connections with notable account holders to expand reach • Work Examples- http://pinterest.com/cellularfactory/ (I did the profile graphic, created and upkept the account until a few months ago when he stopped his social) http://pinterest.com/ilovebeingirish/ (current) http://pinterest.com/kizarma/ (current) Facebook Designing a fully integrated social media interaction and engagement plan that captures the SMM goals of the company • Profile/Page Optimization • Professionally designed landing page (iFrame/FBML) to encourage LIKE conversions •Updating community and Tell Your Fans marketing • Effectively posting key information that will be easily visible on the “wall” and the walls of the clients followers • Increasing exposure and establishing brand recognition •Paid Social Search campaign management • Insights analysis • Contests, Sweepstakes, Polls and other engaging viral campaigns • Facebook Application integration and development • Gaining a strong and respected “fan base” to further enhance credibility • Work Examples- https://www.facebook.com/ILoveBeingIrish (active) (More pages available to be seen upon request) Twitter “Tweeting” to establish a presence and build brand reputation online, and responding to tweets • Generating a strong “follower base”, where tweets will be primarily communicated • Engaging tweets with appropriate lists, #hashtags and @authoritative profiles • Gaining exposure by “following” reputable members / business • List Management of your followers • Posting relevant articles found online that relate to your business / industry Google+ Establishing setup of Google+ for Business • Implementing the +1 button with the Business page • Generate followers and segment them in to specific “circles” •Leverage “hangouts” and train clients how to use this feature to conduct meetings online with clients and potential clients • Effective information sharing and how to improve search engine rankings and page authority with Google+ • Implement an aggressive marketing strategy to gain authority • Analytic analysis and evaluation Wordpress- I can build and manage your wordpress sites. Brand Management- How your company is rated on yelp, restaurant.com etc. means a lot. I will manage comments and bring in new ratings to keep your brand reputation high. Work examples available upon request.

    $16.67 /hr
    1,547 hours
    4.87
  6. Teresa S.

    Teresa S.

    Professional Copywriter, Team Manager, Marketer, Comedy Writer

    United States - Tests: 5 - Portfolio: 3

    During my employment and professional history I have helped many different companies with their copywriting needs including writing successful business plans over the last 7 years. I have also used those plans and my executive directing experience to help many organizations streamline their sales, marketing, customer relations and quality assurance operations. I have also created training programs, led training workshops and have written training manuals for customer service, sales and industry specific training programs. I am also skilled in the following areas: Press Releases Blogging Social networking administration Freelance travel and human interest writing copyediting and proofreading Print & online ad Copy Website copy Sales presentations Telephone sales or customer service scripts Sales letters Landing pages Brochures Flyers Web pages Grant writing Script reader A/V Scripts for online or television commercials Creative writing Scriptwriting Ad design Marketing plans Market research Strategic business plans Investment business plans

    $47.22 /hr
    701 hours
    4.98
  7. Pradeep Kumar Mitra

    Pradeep Kumar Mitra

    Retired Bank Executive.

    India - Tests: 12 - Portfolio: 2

    having 33 years of experience in writing financial documents, preparing Detailed Project Reports and analyzing the same from bankers' point of view. Strong written and verbal communication skills. Passionate about creative writing and translation from English to Hindi or Bengali and vice versa. Fairly strong computer skills.

    $5.56 /hr
    0 hours
    4.95
  8. Tuli P.

    Professional Czech translator and customer supporter

    Czech Republic - Tests: 3

    Providing high quality, affordable, online admin and secretarial support services to businesses worldwide. Providing executive support to the CEOs. Providing translation, interpretation and transcritption services as well as customer support services both internationally and locally. Providing assistance and guidance through a typed-chat and email-based customer support. Languages: Czech, Slovak, English. Working experiences: BBC World Service, Bupa Wellness UK, Metronet UK Railway, PricewaterhouseCoopers, General Health Care Group, Fast Track (Leading sports marketing company), Adams Kara Taylor (Consulting Structural and Civil Engineers), SSP UK Rail (The food and travel experts). Key skills: Excellent verbal & written English and Czech language skills, Excellent organizational skills, Excellent attention to detail, Reliable and fast learner, Advanced Outlook, Microsoft Word, PowerPoint, Excel & Access, Lotus, Oracle (HR database), Typing speed: Copy 60wpm, Audio 70wpm. Research & Data Entry: Advanced Online Research on different topics Analyze multiple information sources Add to, edit and merge data Write summary Virtual Assistance: Secretarial support Post Messages in Various Discussion Boards Ticket support Zendesk platform Call answering Email-based customer support Chat support Others: Transcription Translation Content writing Arcticle writing

    $9.90 /hr
    173 hours
    5.00
  9. Lynsey Alexander

    Lynsey Alexander

    Office Administration and Management

    United Kingdom - Tests: 8

    Having worked in the Healthcare sector in the UK for the past 14 years, I have the knowledge and experience to turn my hand to most tasks. Having managed upward of 90 members of staff, I have learnt the art of effective time management, the necessity to meet tight deadlines and to always complete my work to the highest standards. I am professional, reliable and will always complete my work to the best of my abilities, regardless of the task. . Having worked in management, I have a wealth of experience of report writing, data manipulation, production of presentations, proofreading and editing and I have experienced a whole host of software that can be used for this. I have also worked as an IT trainer, a coach and mentor and am a qualified Teacher of English to student of other languages. These roles have always inspired me to bring out the best in others.

    $11.11 /hr
    1,345 hours
    4.92
  10. Sheryl lou R.

    Sheryl lou R.

    Team Lead/Administrative Asst/Customer Service Rockstar

    Philippines - Tests: 12 - Portfolio: 14

    To engage my skills and experience in administrative support, customer service and general transcriptions with a timetable I can manage to pursue self growth and achieve personal career development while continuing to support my family and kids.

    $16.67 /hr
    8,903 hours
    5.00