Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 325 Phone Support projects are completed every quarter on Upwork.

325

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.41.

4.41
Last updated: May 1, 2015
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  1. Salma Melliti

    Salma Melliti

    writing and translation, phone support, analysing data and research,

    Tunisia - Last active: 23 hours ago - Tests: 2 - Portfolio: 2

    Hi, I'm salma and I am a dynamic and punctual woman, I am very active and talented, I'm an arabic native speaker, also fluent in both english and french. I'm able to perform a variety of tasks such as data entry, research, writing, customer service , translation and many other administrative ones. I'm looking for a long or short term job that fits my skills and I'm ready for new experiences as I'm a fast learner. Over the last years, i have wrote many article in arabic english and french. I also have many experiences in translation. I worked in a call center whereby I learned everything about customer service. I'm able to translate to many languages using different tools and technics. I worked in a travel agency for one year and due to the nature of my job I have been always looking for news through the media, journals, facebook and twitter.

    $4.57 /hr
    78 hours
    5.00
  2. Syed raza A.

    Syed raza A.

    Designer, Developer, SEO Specialist

    Pakistan - Last active: 23 hours ago - Tests: 2 - Portfolio: 15

    Over the last 10 years, I have developed a wide range of websites using HTML5, CSS3, Javascript, PHP, MySQL, Asp.Net, Sql Database also developed wide rang of desktop softwares using c#. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have great experience in the following areas: * Web Designing * Graphic Designing * Web Development * Search Engine Optimization ( SEO ) * Email Marketing * PHP * MYSQL * HTML5 * CSS3 * Custom CMS * Joomla * Wordpress * Many Other Areas

    Groups: Bluehost Developers and Designers

    $25.00 /hr
    4,266 hours
    5.00
  3. Tanya Cowen

    Tanya Cowen

    Administration

    Australia - Last active: 1 day ago

    I have 10 years experience in Administration, within energy and natural gas organisations. My roles have covered data entry, front reception duties, record keeping and management, budget management, risk registers, meeting minutes and documentation, updating of manuals, project administration, sound knowledge of OH&S regulations, high level of word processing skills in Microsoft Office suite. I currently hold a Certificate IV in Business, and am embarking on my Diploma in Business Administration.

    $22.00 /hr
    44 hours
    4.88
  4. Dina Mangarella

    Dina Mangarella

    United States - Last active: 1 day ago - Tests: 8

    I am extremely hard-working and reliable. Experienced in Customer Service, Web research, and Internet surveys. I also have excellent skills in English, writing, and listening and communicating with all people. I excel in spelling/grammar and proof-reading. In addition, I have high marks in telephone etiquette, and I love helping and assisting people in any way possible. I hope to work with wonderful clients to help them succeed in the task at hand.

    $12.78 /hr
    471 hours
    5.00
  5. Damon K.

    Damon K.

    Copywriter, Web and Print InDesigner

    United States - Last active: 18 days ago - Tests: 3 - Portfolio: 4

    Indecisive about who to choose for a job? Explain what you need and I will send a specialized sample of my work. FOR FREE. Copy for ads of any type. Flyer, brochure and catalog production. InDesign or Photoshop Web Design and content creation. eBook formatting. Kindle or PDF. Phone Sales Rep. Upselling, Cold and Warm Calls. Customer Service. Phone support and answering services. Let me know your needs, and I will work for you to fix them.

    $14.50 /hr
    4 hours
    5.00
  6. Muhammad Amin

    Muhammad Amin Agency Contractor

    Project Management, Business Development, SEO,Statistics, Voice Talent

    United Kingdom - Last active: 4 days ago - Tests: 3 - Portfolio: 7

    I have done masters in BUSINESS AND MARKETING and have, " MORE THEN TEN YEARS OF EXPERIENCE" in the fields of, SALES DEVELOPMENT, PROJECT MANAGEMENT, TELEMARKETING, AUDIO PRODUCTION, STATISTICS, BUSINESS DEVELOPMENT, CUSTOMER SERVICES, CUSTOMER SUPPORT, ADMINISTRATION, EMAIL HANDLING, VIRTUAL ASSISTANCE AND CREATIVE WRITING etc I have a diversified experience assisting Asian, American., Canadian, Australian and the British customers. I am a full-time freelancer and can work for U.S., Canada, Australia, U.K and global customers.

    Associated with: voice communications

    $35.00 /hr
    231 hours
    5.00
  7. Lailanie S.

    Lailanie S. Agency Contractor

    Professional VA | Project Manager | Customer Service Manager

    Philippines - Last active: 23 hours ago - Tests: 2 - Portfolio: 3

    Cum laude graduate specializing in Organizational Communications with junior-level managerial and administrative experience. I have been in customer service for 5 years and a project manager for over a year. I live to socialize (wait, that didn't sound right... I was referring to nudging people to get and keep the ball rolling if you know what I mean). *imagine smiley here* If you like what you see so far then please continue reading... I am... - an all around virtual assistant (executive, administrative and operations) - a very crafty social media manager - a "perfectionist" when it comes to project management - a well experienced customer service professional and a trainer/coach at that - an introvert yet an overachiever - left-handed but taught myself to write and use chopsticks with my right hand (it's my personal equivalent to Caesar's "I came, I saw, I conquered" which shows how persistent I am) The core of my professional experience is centered on customer service and improving customer experience. I earned my internship from two respected advertising companies and exposed myself to research, customer – client relations, media, public relations, marketing, and advertising at the time. I had my share of doing freelance projects for such agencies for almost two years before I finished my degree. After college, I worked at JPMorgan Chase Bank as a specialist. I learned fast and worked diligently to develop the different skills I needed to perform well. I was recognized several times as top analyst in our process. I was then selected to assume a post in the company’s Performance Improvement Team as a Voice and Communication’s Coach supporting the site’s different lines of businesses. My main objective was to help our specialists improve their customer conversations and be advocates of customer satisfaction. I was then selected to be a Relief Team Manager handling a team of specialists and driving their performance. This role fully developed me in managing my time, coaching people, developing reports, and coordinating with leaders and cross site functions. If not for freelancing I will never realize how many titles and roles I can immerse myself into. I have worked for various industries and became the right hand of very strong minded CEOs. Tools: Microsoft Office 2010 and 2007; Adobe Applications; Google docs; Photo editors: Adobe Photoshop, Illustrator, Photoscape, Pixlr; Video Editor: Windows Movie Maker, Camtasia, Animoto; Social Media: Facebook, Twitter, Instagram, LinkedIn, Google +/pages; Blogs: Blogger, Wordpress, Squarespace, Kajabi; CRM: Bitrix24, Zendesk, Zenoffice, Zopim Chat, Uservoice; Lead/Project Management: Highrise, Timetrade, Smartsheet, Basecamp; Other applications: Clarify it, Snagit, Iubenda, Join.me, Audacity, Callfire, Mailchimp, Bitbucket Skills Summary: Strong English communication skills both oral and written (I write articles, proofread and edit other contributors/contractors' articles) Effective coaching and management skills Superb customer- relationship skills and inter-personal skills. Advanced knowledge in computer applications especially Microsoft Office, Adobe and web-based resources SEO Content and Social Media Management Great call handling skills Email response handling and management Highly creative and keen with design and layout (i.e posters, business card, powerpoint presentations) Reliable and experienced in using social networking tools and social media such as Facebook, Youtube etc. Efficient in conducting research, analysis, presentations, blogging, and technical writing Capable of making timely decisions and has initiative Fast-learner, goal driven, efficient, and resourceful (Can learn navigating new CRM easily!) Team player and has deep appreciation in group dynamics Organized and efficient with time and task management Experienced in Project Management - managing other freelancers or contractors Critical thinker Software and computer application tester

    Associated with: RAVN

    $20.00 /hr
    2,305 hours
    5.00
  8. Anton Hooper

    Anton Hooper

    Experienced Customer Service Professional

    United States - Last active: 09/22/2014

    Seasoned and accomplished in the fields of Sales, Administration, Customer Service, and Management, Anton Lee Deville Hooper is a graduate of both Mount Saint Mary's University and Strayer University, where he attained his Masters Degree in Business Administration with a 4.0 GPA. He is an individual who seeks to use his education, experience, and talents to the best of his ability as far as it can take him in life as well as his career.

    $16.67 /hr
    25 hours
    5.00
  9. Melissa Wilcox

    Melissa Wilcox

    Human Resource Professional w/15+ Years Customer Service Experience

    United States - Last active: 2 months ago - Tests: 3

    With so many Freelancers to choose from why not select one who brings MANY years of successful experience in professional corporate environments AND will also prove to be pleasant, trustworthy, diligent, AND fun to work with? I would be very pleased to offer you both..... I am a friendly, efficient professional who is able to bring you over 15 years experience through holding employment with major world companies such as Berkshire Hathaway, Inc. My experiences are vast in the fields of: - Human Resources - Recruiting - Marketing / Branding - Customer Service via Email / Voice Services -Transcription / Data Entry -Proofreading -Payroll I have excellent computer skills, am proficient in all Microsoft Office products and have worked with various Applicants Tracking Systems. I've mastered navigation of social media outlets for recruiting and employ Boolean search techniques to identify top-level talent. I have extensive knowledge in handling the needs of individuals from all walks of life and therefore have regularly held lead positions. I am patient, empathetic and have the innate ability to remain solution focused in order to remedy any situation quickly.

    $20.00 /hr
    136 hours
    5.00