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Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

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Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 320 Phone Support projects are completed every quarter on Upwork.

320

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.44.

4.44
Last updated: August 1, 2015
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  1. Alan Schroeder

    Alan Schroeder

    Computer and Network Support Ticket, Chat, Phone, Social Agent

    United States - Last active: 1 day ago - Tests: 9 - Portfolio: 1

    Since before graduating high school, I have been involved in the technology field. My core competency is in problem-solving, staff training, and technical support, but as the sole contractor in many places, I have expanded into roles in Linux and Windows server Administration, IIS Services, C++ scripting, and Administrative support and budgeting. My professional work experience began as a jack-of-all-trades at the local library, and soon expanded to systems and network administration roles at libraries in nearby towns. I have recently received my B.A. in Business Information Systems, adding to my A.A.S in Microcomputer Support Specialist and A+ Certification.

    Groups: Pro Customer Service

    $12.00 /hr
    59 hours
    5.00
  2. Samantha M.

    Samantha M.

    Motivated and Dependable!

    United States - Last active: less than one minute ago - Portfolio: 1

    I have 5+ years of experience in administrative and customer service oriented roles as a former elementary school teacher, project manager and virtual assistant. I hold a B.A. in Art History from Loyola University and I am currently pursuing a Master's Degree in Human Nutrition (online, part-time). I am motivated, reliable, have a keen eye for detail and exceptional problem solving skills. Skilled in Microsoft Office, Adobe Creative Suite, Research, Writing, Transcription, Google docs, Meet Edgar, Slack, MailChimp, Buffer and more! My creativity, organization and management skills will help you to free up your time and grow your business! I can handle anything that comes my way

    $20.00 /hr
    264 hours
    5.00
  3. Jeffry S.

    Jeffry S.

    Systems Engineer

    Dominican Republic - Last active: 5 days ago - Tests: 16 - Portfolio: 1

    My LinkedIn Profile goo.gl/dU8i1X Server Manager in Windows 2000, 2003 and 2008 Server: Domain Admin, Active Directory, domains, control, policies, IIS, etc.. Lotus Notes Domino Administrator Admin Operating Systems Windows XP, Vista, 7. Support for Mac OS Tiger, Leopard, Snow Leopard, Apple. Office 2000, 2003, 2007, 2010 for Windows. Office 2004, 2008 for Mac Telecommunications: PBX configuration, AVAYA Central Manager, Fleet Management, Balckberry, iPhone. Configure all printer models, repair, etc.. Mac Support. Install, configure and use VMWare ESXi, Vsphere and VMWare Workstation.

    $25.56 /hr
    0 hours
    5.00
  4. Supaporn Ngamlertsirichai

    Supaporn Ngamlertsirichai

    looking for Work from home job

    Thailand - Last active: 1 day ago - Tests: 3

    I’m a stay at home mom who has 5 year old twin girls that now are attended school. I’m looking for a job that can relieve my household expenses and I have free time about 35 hours / week (between 8:00 am to 3:00 pm and after 8:00 pm.) I'm a fast learner who graduated from one of the top three universities in Thailand. I have good experience in data entry, web research, Google documents and MS Office. My typing speed is more than 50 words per minute. Moreover, I'm able to work effectively with reading and writing English and Thai, I believe my skills would be ideal for your project. I can complete this job within the required time period. As my office experiences, I used to work about 2 years in the USA and over 10 years in Thailand. I had had the opportunity to implement various jobs such as setting, preparing, filing, organizing, managing and monitoring customers’ and vendors’ files. I also have been able to work effectively dealing and working with other departments regarding to specifications, quality issues, and process control documents.

    $6.67 /hr
    100 hours
    5.00
  5. D Perera

    D Perera

    Efficient, fast, reliable and accurate, experienced PA, Customer care

    United Kingdom - Last active: 7 days ago - Tests: 11

    I would like to build a strong work relationship with my employer through providing an accurate and efficient service. My goal is to become a top contractor in Odesk through achieving employer satisfaction in everything I do. In the last 7 years, I have worked in different fields and in different capacities from local companies to international organizations. My job responsibilities consisted Personal Assistant, customer service, data base management, marketing and administration in various levels and towards a wide range of customers. I enjoy working for good employers and facing the challenge of completing each task with special commitment.

    $11.11 /hr
    593 hours
    4.85
  6. Alexander Lee

    Alexander Lee Agency Contractor

    IT Support Specialist

    Philippines - Last active: 1 day ago - Tests: 10

    Over the last decade, I have been working as an IT Support Professional for Business Process Outsourcing (BPO) firms, providing excellent service across Operating System platforms such as Windows, Mac, and Linux. I also have extensive hardware experience considering my Electronics background. That defines my completeness in this field, having delved into systems that required software as well as hardware knowledge. My experience has carried me well through the years. I am as reliable as I can be, attentive to details, punctual on time related matters, and satisfied by nothing but the best.

    Associated with: Business Solutions

    $9.00 /hr
    14,043 hours
    4.99
  7. Kimberly S.

    Kimberly S.

    Writer: Content / SEO / Copywriter / Creative

    United States - Last active: 09/05/2014 - Tests: 2

    Over the past 15 years I have developed a wide range of skills working as an independent contractor. I love to learn and because of that there are multiple jobs that I enjoy and excel at. Although I enjoy all of my jobs, I am most passionate about writing. I am fortunate to have a lot of experience in many areas, such as: Writing: SEO Content, Copy writer, Creative (bachelor's degree in Journalism), Mac Specialist, IT (tech support for AOL), Paralegal (legal asst. degree), Private Investigation (licensed), Researcher, Data Entry, Writing for ChaCha and Ask.com, Accounts Payable and Receivable, General Automotive Knowledge (1 year auto mechanics), and more. However, whatever it is that I am tasked to do I give my all. It is very important to me that I do the job to my employer's expectations; it makes them feel good which makes me feel good.

    $33.33 /hr
    847 hours
    4.99
  8. Emerson Cruz

    Emerson Cruz

    Hardware Technical Support // Paralegal Research

    El Salvador - Last active: 17 hours ago - Tests: 10 - Portfolio: 3

    Years of experience providing hardware tech support for US and Latam customers in English and Spanish therefore able to translate text with more accuracy, handle emails and documents, data bases also sales (placing and processing orders). Experience with two important companies Dell and Stream Global Services, Oriented to provide solutions and deliver excellent results. I´m the kind of person who likes to do things right at fist attemp even if that requieres an extra effort. As lawyer in my country I practice law and understand commom law system so I can translate texts to spanish with real native sense and legal meaning if requerired, also technologic-computer related texts, of course I translate to English too. As paralegal I have experiencie submitting legal petitions to US gov agencies (FOIL/FOIA) Im very use to work under metric parameters. I enjoy the work not because it´s funny but because you can feel proud when you do it right I am always available for a hire test so you can see the great results I can provide you

    $8.89 /hr
    1,324 hours
    5.00
  9. Cris Sample

    Cris Sample

    Energetic Customer Service Relationship Specialist

    United States - Last active: 12/12/2014 - Tests: 4

    I have found that working with people is my true passion! I recently received my Bachelor's degree in Communication Studies, with a minor in general business. I am very passionate about working with customers and strive to excel in providing them with an outstanding customer service experience. With over 7 years of customer service experience, I have found that providing customers with friendly, professional, and energetic service is the key to being successful! I have also found that is imperative to communicate effectively. I am very enthusiastic about communication and find myself always seeking ways to improve the communication with those around me. I have learned that every person is different and that the same communication styles does not always work for everyone. Building a rapport with customers and finding ways to successfully reach a mutual understanding is always my goal. With that being stated, I have the ability to adjust my communication style to make those around me feel extremely comfortable.I pride myself in maintaining excellent written and verbal communication skills. I am an expert in all Microsoft applications.

    $22.22 /hr
    1,915 hours
    5.00