Phone Support Agents & Call Center Representatives

Get Your Phone Support Project Started Today!

Post your phone support project on Upwork and hire call center agents and computer support specialists to provide you or your clients with remote support and handle customer inquiries over the phone. These freelancers are friendly, polite and able to handle multiple cases in queues. They are focused on customer satisfaction, and can provide technical assistance or support to your clients while patiently answering questions regarding your products or services. They can also follow and optimize your phone support scripts, communicate updates and troubleshooting steps, or provide cost-effective solutions via telephone.

Phone technical support refers to a range of services by which enterprises provide assistance to users of products and services over the phone. On Upwork, the world’s largest online workplace, companies hire freelance phone support agents and call center representatives who have experience in phone support software and tools as well as using other means of customer service and communication (such as CRM software, live chat support, virtual meetings and email technical support). These professionals can manage computer support, product support or sales consultation projects over the phone.

Browse Phone Support job posts for project examples or post your job on Upwork for free!

Phone Support Job Cost Overview

Typical total cost of Upwork Phone Support projects based on completed and fixed-price jobs.

Upwork Phone Support Jobs Completed Quarterly

On average, 300 Phone Support projects are completed every quarter on Upwork.

300

Time to Complete Upwork Phone Support Jobs

Time needed to complete a Phone Support project on Upwork.

Average Phone Support Freelancer Feedback Score

Phone Support Upwork freelancers typically receive a client rating of 4.43.

4.43
Last updated: June 1, 2015
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  1. Syed raza A.

    Syed raza A.

    Designer, Developer, SEO Specialist

    Pakistan - Last active: 1 day ago - Tests: 2 - Portfolio: 15

    Over the last 10 years, I have developed a wide range of websites using HTML5, CSS3, Javascript, PHP, MySQL, Asp.Net, Sql Database also developed wide rang of desktop softwares using c#. My core competency lies in complete end-end management of a new website development project, and I am seeking opportunities to build websites from the ground up for you or your business. I also have great experience in the following areas: * Web Designing * Graphic Designing * Web Development * Search Engine Optimization ( SEO ) * Email Marketing * PHP * MYSQL * HTML5 * CSS3 * Custom CMS * Joomla * Wordpress * Many Other Areas

    Groups: Bluehost Developers and Designers

    $25.00 /hr
    4,361 hours
    5.00
  2. Lori E.

    Lori E.

    Writing, Editing, Superior Admin/Customer Support!

    United States - Last active: 4 days ago

    I am the owner/Editor of large online publication, with a specifically targeted audience. I have Bachelor's Degrees in Communications and Psychology, as well as a Master's of Science in Education. I am a SAHM/WAHM mother who freelances in various writing scenarios and am a native English speaker with excellent command of the structure of English writing and I am committed to delivering the best work with the best work ethic. More, I am the spouse of an active-duty military officer and look to work diligently for companies that welcome the portability of free-lancing. I am hard-working, friendly, committed and thankful for the opportunities to give my best toward your business while helping support my family.

    $16.00 /hr
    103 hours
    5.00
  3. Narina Eiber

    Narina Eiber

    Euro-Correspondent, Study Advisor, Translator,...

    United States - Last active: 1 month ago

    I am German/American and speak both languages fluently. I lived in Germany most of my life and am now living in Florida. I graduated as a Certified Euro-Correspondent at the Wuerzburger Dolmetscherschule (Vocational School for Foreign Language Professions) here I learned how to write business letters (inquiries, offers, orders, order confirmations,…), translating general and economic texts from German to English, Spanish to German and vice versa, interpreting various conversations also from German to English, Spanish to German

    $16.00 /hr
    15 hours
    4.78
  4. Dina Mangarella

    Dina Mangarella

    United States - Last active: 3 days ago - Tests: 8

    I am extremely hard-working and reliable. Experienced in Customer Service, Web research, and Internet surveys. I also have excellent skills in English, writing, and listening and communicating with all people. I excel in spelling/grammar and proof-reading. In addition, I have high marks in telephone etiquette, and I love helping and assisting people in any way possible. I hope to work with wonderful clients to help them succeed in the task at hand.

    $12.78 /hr
    488 hours
    5.00
  5. Jill B

    Jill B

    I'll make sure your work is the best it can be.

    United States - Last active: 4 days ago - Tests: 6 - Portfolio: 75

    As a crackerjack editor, it's my job to understand exactly and deeply what your writing is about, so that I can help make it everything you know it can be. Whether light or substantive editing is what you need, whether you want your voice retained or developed, I will apply skills gained over 30 years in trade publishing (fiction and non-fiction), magazine editing, pharmaceutical advertising, television production, researching, and generating b2b marketing materials. Comparison proofreading in 14 languages for a pharma re-branding effort, researching to find hidden information, writing newsletters and editing Web sites for arts agencies, suggesting revisions for scholarly articles written by college professors, and working on books that became NYTimes bestsellers: all were interesting projects for me, and successful for my clients. Certainly, editing fiction is always a delight. Whatever your project is, I will help you make sure your work is the best it can possibly be.

    $35.00 /hr
    469 hours
    4.98
  6. Christy H.

    Christy H.

    Reliable Editor/Writer

    United States - Last active: 2 days ago

    I have over seven (7) years of experience writing, editing, and proofreading manuals, sell sheets, and books. I utilize Microsoft Word, Microsoft Publisher, Adobe InDesign, Adobe Illustrator, and PDF products to meet my clients expectations and provide them with exceptional quality. I have a degree in English and Secondary Education. I provide fast turnaround times and guarantee thorough work.

    $16.00 /hr
    4 hours
    5.00
  7. Audrey O.

    Audrey O.

    Resume Expert & Academic Writer (15 Yrs Exp.)

    United Kingdom - Last active: 9 days ago - Portfolio: 3

    Audrey is an experienced creative Writer/Editor/Translator and CV/Resume Specialist. She specialises in Resume/CV Writing, Copywriting, Creative Writing, Grant Writing and Academic Research combined with copious amounts of Editing and has a 100% success rate in providing successful CV/Resumes for job seekers. Words are her passion and power. Audrey has been professionally writing for over 15 years and is inspired to provide freedom for those who aren't natural wordsmiths. "Excellent work and what a lovely lady... Mags" A fanatical perfectionist... all work is guaranteed to be free of spelling errors and always gramatically correct! "Hat off to you Audrey, really happy with the quick response and fantastic job! Bob"

    $16.00 /hr
    5 hours
    4.96
  8. Damon K.

    Damon K.

    Copywriter, Web and Print InDesigner

    United States - Last active: 1 month ago - Tests: 3 - Portfolio: 4

    Indecisive about who to choose for a job? Explain what you need and I will send a specialized sample of my work. FOR FREE. Copy for ads of any type. Flyer, brochure and catalog production. InDesign or Photoshop Web Design and content creation. eBook formatting. Kindle or PDF. Phone Sales Rep. Upselling, Cold and Warm Calls. Customer Service. Phone support and answering services. Let me know your needs, and I will work for you to fix them.

    $14.50 /hr
    4 hours
    5.00