Expert Customer Service Agent
Last active: 6 hours ago
I have proven myself with hard work and dedication to be the most dependable ODesk professionals, providing consistently excellent quality of work.
Providing *Flawless* Virtual Assistance as a Professional Provider.
I am a results-oriented, self-motivated, knowledgeable and reliable individual, willing to be trained and yet carrying innovative ideas up my sleeve when and where needed. I come to the job with a professional, serious attitude and the assurance that I can deliver. I tend to impart my skills and knowledge in customer service, data entry, administrative support and email handling. Customer's satisfaction is my guarantee. I want to make it seamless for them and of course to my providers as well. I seek excellence in the service industry with self discipline, willing to learn and adapt new tasks and be trained in handling responsibilities with minimum supervision for professional enrichment.
I joined the Business Process Outsourcing field and extended my services in the call center Industry managing to have an experience of over 5 years. Ever since October, 2012 I have been working through oDesk and currently have an experience of over 7 years in this field.
My journey began from becoming a Customer Service Representative and lead me to become a Telemarketer & Team Leader of a big SEO company and Supervisor for a growing Medico-legal company. Then I excelled multi-tasking by becoming part of one of the world's biggest mobile VoIP providers "Vopium" where I used to handle their calls, chats and emails simultaneously as a Technical Support Executive.
I believe in giving one hundred percent quality customer service. Helping companies get their clients to trust them. I have always enjoyed talking to different people and helping them resolve their issues and answer their queries.
I am an expert in Ms Office (specially in Word, Excel, Power-point and Outlook) and I am great with Social Media Management.
To like to keep things organized. I am trained in Anger Management, Organizational Behaviour and Time Management Skills so its not a problem for me to manage tasks. I am creative with creative ideas - a visualizer and also an out of the box thinker.
I am always multitasking and brainstorming myself that how much time would it take me to do all the work and I create deadlines to myself and make milestones achievable and share it with my employer too.
I am a Professional and I don't overlap my Projects. If I am dedicated to one project, I will never pick another one and that's a promise.
I would rate my English on a level 5 for all the 3 aspects: reading, writing and speech.
I have a typing speed of over 55 wpm.
The Services and Facilities that I provide are:
- Customer Support (Phone/Chat/Email)
- Helpdesk Management (Kayako / Zendesk)
- Telemarketing (Appointment Setting and Survey)
- Article writing
- Email Handling
- Virtual Assistance
- Online/Offline data entry
- Web Research
- Project Management