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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.


Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

Last updated: October 1, 2015
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Katiuska C.

Katiuska C.

Impeccable translations, articles and VO. Strong administrative skills

Belgium - Portfolio: 4

Native Spanish Speaker. Proficient in English and Dutch. Intermediate in French. Experience translating documents in both English and Spanish. More than 10 VO performed. Article wiriting. Studies in Hotel Management, Gastronomy and Tourism. Translation and writing are my passions.

88% Job Success
$15.00 /hr
36 hours

Arlene Abella

Arlene Abella

Snippet Writer, Fast Typist, Chat & Email Support

Philippines - Tests: 9 - Portfolio: 4

I have been striving hard to serve customers and clients that need my services as a customer service representative for over 3 years already. I am experienced in both email and chat support. Currently, I am a business assistant to a reputable company that focuses in real estate trading. I am also oriented to do any other tasks such as article writing, SEO submission, transcribing, data entry, web research, and basic image editing. I am a multi-tasker by nature; highly trainable to new tasks; very receptive; dedicated to work; and adaptable if exposed to a new environment; a team player; and a fast learner. In the past, I was able to have the opportunity to be an English tutor to Korean students.

100% Job Success
$5.00 /hr
764 hours

Julie B.

Julie B.

Customer support, PM, English-to-Russian translator, PA

Ukraine - Tests: 4

Professional administrative support, customer support, project manager, oDesk recruiter, personal assistant, translator. If you are looking for someone to do your job properly, look no further. I'm always on time with exactly what you need. I'm specifically good at helping customers, management (I can easily train and manage a team of support agents), technical English-Russian translation (I've worked for Geekbench, and I'm currently translating KeepSafe app). I can also help you with Spanish-to-Russian translation. I'm great at multi-tasking, so I'd be a perfect match if you're looking for a Project Manager or a Head of Customer support who could do various tasks and manage your team. I also have a lot of experience hiring contractors on oDesk. I always strive for excellence, thus, if I do something, I’ll make it 100% perfect.

100% Job Success
$22.22 /hr
946 hours

Charlene B

Charlene B Agency Contractor

Operations manager and Customer service expert

Philippines - Tests: 3

To find a work where I can apply my skills and proficiency. While at home and attending to my family. I have been in the business for more than 5 years. As an executive assistant to a collections agent and I have worked my way through customer care and technical support. Management has been the highlight of my career. I take pride in motivating people and helping customers. This is why I take every job seriously and provide the best assistance that I can.

Groups: Pro Customer Service

Associated with: TRISIS Contact Solutions

100% Job Success
$12.22 /hr
4,055 hours

Juan ramon A.

Juan ramon A. Agency Contractor

Live Chat and Email Support Agent, Personal Assistant

Philippines - Tests: 8 - Portfolio: 4

I have gathered and developed several skills over the last 4 years which would make me the one of the top choices in Article Writing, Data Entry, Email and Chat Support, Virtual Assistance, and SEO. I am always eager to learn new things while delivering a high quality output to my employers. With my experience in Microsoft Word, Microsoft Excel, and Google Docs and Sheets I can prioritize tasks efficiently and finish them quickly while giving great attention to detail and workmanship.I am a hard worker always excited to take on new jobs and learn new skills. I look forward to working with you as a Customer Service Agent or as a Personal Assistant.

Associated with: JSS Virtual Solutions

100% Job Success
$5.56 /hr
3,415 hours

mary grace torio

mary grace torio Agency Contractor

Live Chat Support Representative / passionate writer

Philippines - Tests: 5 - Portfolio: 1

Me and my agency's goal is to help improve the website support services of our clients by delivering real time live support chat for websites and watching over their website 24/7. As for article writing, high quality articles that is consistent with the deadline had been and will always be my goal. I take pride in my work and what my agency do, in the end, we always hope that we will be able to contribute to each of our employer's success.

Associated with: Chatsmith Online Services

100% Job Success
$5.56 /hr
10,015 hours

April P.

April P.

Admin Staff/Email Support/Chat Support

Philippines - Tests: 6

For almost five years I have worked as a Technical/Customer Support Representative for different line of business ranging from smartphones to an online selling site. I have handled different support roles such as voice, chat and email. Working in a call center or BPO industry helped me to easily adjust and to be flexible with different types of customers and situations. This molded me to become a better customer and technical support representative that can accommodate every customer’s non-technical and technical inquiry. Working in this type of industry did not only enhance my customer handling and time management skills but it also made me a quick thinker, multi-tasker and a more flexible person with a faster learning curve. And, for the last three years of being an active Home-based Customer Service Assistant acquired more skills like product listings and troubleshooting with different selling/merchant channel websites, basic HTML creation and editing; and, developed my skills in research and writing.

$6.67 /hr
6,608 hours

Florin Patrichi

Florin Patrichi

Team Leader - Customer Support with English and French

Romania - Tests: 5

I have been working in Customer Support for three years now and I am a Team Leader since June 2012. I have excellent English and French language skills. I studied both languages for 12 years and lately I've been using mainly English in my daily work. I was able to learn French in high-school and then I decided it is time to improve my verbal skills, thus I decided to leave and study in Switzerland. I started French Foreign Language courses at University of Lausanne and then I came back to Bucharest and continued with Faculty of Political Sciences, French section. Therefore, all my courses at the University are in French. I am eager to learn new things, but also to apply everything that I learned within the past three years. Starting from a Customer Support Agent position, I learned how to interact with customers and how to empathize with them. I worked on multiple projects, including online gaming, airline companies, Internet service providers, gaming devices and now I am a Team Leader for a world recognized company which manufactures Outdoor Sport Instruments and Dive Instruments. As a Team Leader, I developed my People Management skills, I learned how to create reports, weekly schedules and also helped the company with translations for some manuals or procedures from English to French and vice-versa. I train the new employees, I make sure that all the ISO Standards are respected when it comes to Quality and Training materials. I know what dead-lines mean for international companies, thus I do my best in respecting them and making sure that every agent respects them as well. I give monthly Quality Feedback to all the agents and I organize the refreshment training when needed. I also have to deal with complaints coming from the customers and I take over phone calls or take in charge some e-mails when it comes to more difficult customers. I treat them with respect and high priority as I always want to make sure that every customer is pleased with the services we offer.

$11.11 /hr
0 hours

J khassy C.

J khassy C.

Customer Service Representative

Philippines - Tests: 2

I am being honest to say that I am a newbie here, but that didn't stop me from trying. I can say that I work so hard because I am very ambitious. I want to excel in different ways possible. I am very willing to learn new things, even get trained if possible. So, if you want someone with positive attitude, I will be willing to help :)

$4.00 /hr
0 hours

Lydia L.

Lydia L.

Efficient Administrative Support Consultant

United States - Tests: 2 - Portfolio: 16

Lydia Y. Lewis is a veteran, entrepreneur and virtual administrative support consultant, specializing in all administrative tasks including but not limited to document creation, SEO, and social media management. She acquired her Associates of Arts in Business Administration as well as a Medical Assisting and Personal Fitness Trainer Certification. After her eight years of study and United States Navy service, Lydia decided to commence her climb up the corporate ladder. Lydia Y. Lewis began her climb at LA Fitness Sport Clubs where she began as a membership sales associate, ending her career with a title of Assistant General Manager of personal training. She has worked for other reputable companies such as FedEx, Target, and Apple. Her four years of service in the United States Navy was her most important accomplishment in life. When Lydia is not working, she enjoys mentoring teen girls and abused women. She is also a die-hard Patriots fan, loves animals, cooking and learning new things. She is currently working on a fictional novel as well as building her administrative consulting business.

57% Job Success
$11.00 /hr
221 hours