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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 138 chat support projects are completed every quarter on Upwork.

138

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

4.57
Last updated: July 1, 2015
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  1. Jherico Cruz

    Jherico Cruz

    Experienced Customer Service and Data Entry Specialist. A Team Player.

    Philippines - Last active: 5 hours ago - Tests: 12

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

    $3.33 /hr
    4,677 hours
    5.00
  2. Heidi Sugar Zeta

    Heidi Sugar Zeta

    customer service/technical support

    Philippines - Last active: 5 hours ago - Tests: 6

    I've been in the call center industry for nine years now handling billing, healthcare, customer service and technical support accounts. Handled U.S and Australian based accounts. I am a hardworking and very professional person. I'm also a fast learner and eager to learn more things for my own improvement and success.

    Groups: Pro Customer Service

    $6.00 /hr
    2,850 hours
    5.00
  3. Cristy Joy Fernandez

    Cristy Joy Fernandez

    Expert Customer Service Representative and Chat Support Representative

    Philippines - Last active: 5 hours ago - Tests: 5 - Portfolio: 2

    Hello, I have been working in a Call Center Industry over the last 6 years; this enabled me to deal with customers on a daily basis. It was important to respond to customer issues within 24 hours, keep their business, and make them happy. I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user friendly. I have the ability of stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team. Here my areas that I excel in: • Excellent communication skills. • Can work under minimum supervision. • Results-oriented customer service professional. • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. • Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.

    $3.89 /hr
    4,270 hours
    4.75
  4. Sheryl Cabildo

    Sheryl Cabildo

    Link building, VA,blogger,Researcher, Data Entry, Order Processing

    Philippines - Last active: 1 month ago - Tests: 10 - Portfolio: 7

    5 years experience in office works, data management, and web research 3 years in a call center as a Customer Service Representative - Process credit card orders of customers from the US. - Resolves customer service issues timely and effectively by having professional interaction with customers *Provides accurate information and answering questions on products and services. *Lead generation and sales. A contractor which is dependable, results-oriented, detail-oriented,can work in stressful environment with excellent work ethics. I am looking for opportunities to put my skills to use and accustomed to a fast-paced environment where deadlines are a priority and ability to multi task is a requirement. Well trained and experienced in dealing with people and in giving the service that could exceed their expectations. Excellent in data mining, managing large amount of data and presentation, reliable data entry contractor. Internet savvy. well versed in spreadsheet, 1.5mbps internet connection, online everyday for at least 15 hours. .

    $3.26 /hr
    3,437 hours
    4.04
  5. Shelah Mae Bigno

    Shelah Mae Bigno

    An experienced Customer Service Representative

    Philippines - Last active: 1 day ago - Tests: 6

    I have been in the Business Process Outsource industry as a Customer Service Representative for 7 years. With that experience, I have learned a lot. It helped me developed my English communication skills which I believe is important for you to be able to communicate well especially if you are dealing with other nationalities. It also helped me developed my working attitude. I have learned to give my best when it comes to work. Since you are paid for the job, you should give your best in it. I believe that if you will give your best, you will make yourself happy and fulfilled. Not only for yourself, but it will also make your employer or boss happy for your great job. I'm also flexible when it comes to work. I can work anytime when needed. I'm a fast learner and can work with less supervision. As a Customer Service Representative, I have assisted customers/clients through Phone Support and Chat Support. I've had experienced assisting them with their billing inquiries and technical assistance. I just recently joined as a freelancer to gain more experience in a different field. I am hoping to get more knowledge from the clients I will be working in the future.

    $3.33 /hr
    1,740 hours
    5.00
  6. John Reed

    John Reed

    Highly Experienced Technical Support Professional

    United States - Last active: 14 days ago - Tests: 4

    I am currently the sole customer/technical support provider for a veteran OS X and iOS developer, resolving technical issues, isolating bugs, and writing end-user documentation. I have many years of experience in independent/freelance hardware and software support, providing services both remotely and on location. I have worked with a number of leading telecommunications providers and commercial/consumer information technology vendors to ensure their internal users and customers received access to required resources at all times. Though I do not plan to leave my current position, I'm always interested in additional remote support opportunities, particularly in the Apple Mac OS X and iOS market. If you're an independent developer who needs a hand with your support workload, I would love to hear from you.

    $11.11 /hr
    90 hours
    5.00
  7. Maria Huemmer

    Maria Huemmer

    Certified Salesforce Developer

    United States - Last active: 13 days ago - Tests: 6 - Portfolio: 4

    Certified Salesforce Developer and Administrator - Create Force.com solutions including custom Apex triggers, visualforce pages, batch automation to help improve your team's efficiencies and automate business processes - Develop, manage, and troubleshoot Salesforce platform integrations including Zuora, Hubspot, JIRA, Treehouse Partner Relationship Management System, Docusign, Cornerstone for Salesforce Learning Management System, LiveAgent, Totango, Five9s, Inside Sales, and Clicktools. - Serve as Product Manager, Business Analyst, and Salesforce Administrator to high priority initiatives. - Service: Develop and support our Client Success team (channels include email, chat, and phone). Salesforce Communities and Knowledge customization, and deployment. NPS/CSAT Survey tool integration. - Sales & Marketing: Forecasting, Duplicate Management, Lead routing and sales process refinement, Docusign quoting integration, Marketing Campaign automation (lead campaign distribution, dialer campaigns, automated email campaigns, web to lead), custom event and task integration, CTI Phone Integration - Advanced Administrator and Developer Skills: Visualforce page and email templates, process builder, advanced flows to create and updated related objects, custom settings and labels, custom buttons, architecting solutions for integrations with other platforms. - Leverage and manage outsource team to do more, faster, for our business owners

    $40.00 /hr
    113 hours
    4.60
  8. Elsie E.

    Elsie E.

    Quality Assurance/Management Specialist

    Philippines - Last active: 1 day ago - Tests: 4 - Portfolio: 1

    For the past 4 years, I worked as a Technical Support Representative supporting customers with their website issues. Do take calls and response to email tickets. Then, I have been promoted as Quality assurance officer. My tasks involves evaluating calls and emails and send feedback to tech support agents. I am also familiar and knowledgeable with MS Office applications. I am interested in data entry jobs, website research and review. I am new to odesk but I am equipped with knowledge gained from my job experience.

    $10.00 /hr
    155 hours
    4.97
  9. Jermyn joyce M.

    Jermyn joyce M.

    CS Project Implementation and Research Manager

    Philippines - Last active: 2 days ago - Tests: 7

    Specialties: Project Initiation and Implementation; Performance Assessment, Development and Management; Career and Performance Management;Training and Quality Process Creation, Control & Improvement; Quality Process Transaction Monitoring; Backdoor processes management A focused and performance driven professional with a combined 8 years experience in a customer service and sales environment for voice and chat accounts. I have extensive experience in Operations launching, implementation and management which includes backdoor process management in terms of reporting and scorecard generation. I have Quality and Training team management experience as well as background in Business Sales Communication for prospective clients. My goal is to provide quality and performance driven results to my prospective employers.

    $10.00 /hr
    78 hours
    4.91
  10. Denis M.

    Denis M.

    Live Chat Support, Email Support, Social Customer Support

    Ukraine - Last active: 1 day ago - Tests: 8 - Portfolio: 1

    I have 3 years of experience in Customers Support Service. I like to communicate with people, and it's easy for me to make decisions and find solution in different situations. Good skills in English. Excellent knowledge of Russian and Ukrainian. The main word which describes me is "creative". Creation for me is not just a funny hobby - it's the style of my life. So, I do need the work which requires the personality of a man who does this work. I am responsible and enthusiastic person, who has good communication skills, manners, and urge to work. I'm from Eastern Ukraine, so I have two native languages: Russian and Ukrainian.

    Groups: Pro Customer Service

    $7.78 /hr
    1,979 hours
    5.00