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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 141 chat support projects are completed every quarter on Upwork.

141

Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.54.

4.54
Last updated: September 1, 2015
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  1. Jherico Cruz

    Jherico Cruz

    Experienced Customer Service and Data Entry Specialist. A Team Player.

    Philippines - Tests: 12

    I'm a person who loves challenges. Diligent, patient, hardworking and highly-motivated best describes me towards my work. I deal with stress easily by simply thinking of the good aspects of a certain scenario. I believe that every problem has a solution, you just have to know the proper formula on how to derive with the right solution. For me, it is always better to WORK SMART than to WORK HARD.

    $3.33 /hr
    4,836 hours
    5.00
  2. Julie B.

    Julie B.

    Customer support, PM, English-to-Russian translator, PA

    Ukraine - Tests: 4

    Professional administrative support, project manager, oDesk recruiter, personal assistant, translator, teacher and marketing specialist. If you are looking for someone to do your job properly, look no further. I'm always on time with exactly what you need. I'm specifically good at technical English-Russian translation (I've worked for Geekbench, and I'm currently translating KeepSafe app). I can also help you with Spanish-to-Russian translation. I'm great at multi-tasking, so I'd be a perfect match if you're looking for a Project Manager or Administrative support who could do various tasks and manage your team. I also have a lot of experience hiring contractors on oDesk. I always strive for excellence, thus, if I do something, I’ll make it 100% perfect.

    $19.89 /hr
    867 hours
    5.00
  3. April P.

    April P.

    Admin Staff/Email Support/Chat Support

    Philippines - Tests: 6

    For almost five years I have worked as a Technical/Customer Support Representative for different line of business ranging from smartphones to an online selling site. I have handled different support roles such as voice, chat and email. Working in a call center or BPO industry helped me to easily adjust and to be flexible with different types of customers and situations. This molded me to become a better customer and technical support representative that can accommodate every customer’s non-technical and technical inquiry. Working in this type of industry did not only enhance my customer handling and time management skills but it also made me a quick thinker, multi-tasker and a more flexible person with a faster learning curve. And, for the last three years of being an active Home-based Customer Service Assistant acquired more skills like product listings and troubleshooting with different selling/merchant channel websites, basic HTML creation and editing; and, developed my skills in research and writing.

    $6.67 /hr
    6,413 hours
    0.00
  4. Harold lee S.

    Harold lee S. Agency Contractor

    Expert Customer Service Representative | Zendesk | Live Chat | Email

    Philippines - Tests: 5 - Portfolio: 7

    I am a Professional Freelancer who has an advanced knowledge with Zendesk, ZaZaChat, ProvideSupport LiveChatInc, Click-or-Chat & LivePerson Chat Platform for 7 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is to provide extreme quality and great assistance with them.

    Associated with: iDesk Connect

    $9.00 /hr
    3,976 hours
    4.89
  5. Daniel Mirabella

    Daniel Mirabella

    Student

    United States - Tests: 2

    Hey there! My name is Daniel Mirabella, and I am extremely tech savvy, and am great when it comes to learning new applications. When it comes to the latest craze, I am always all over it! I'm extremely keen for detail, and research. I am always the go to person out of all my friends and family to help fix a technical issue too! On top of my tech experience, I also have 5 years of Photoshop, as well as Graphic Design skills. I was actually certified in Photoshop, as well as Web Design, around 4 years ago. When it comes to my educational experience, I am currently a Full Time College Student at Full Sail University, for Digital Cinematography, and am earning a Bachelors Degree in March of 2016. I have amazing skills in photography, and have an amazing Film background as well. At school, I am constantly creating and designing content for my classes; so I have a keen eye for design and creativity. And would love to put these skills on the workforce! I am currently working at a company called Arise, as a Chat Specialist from home. I have experience with working from home for almost two years. (Which gave me the independent and discipline skills needed when working remotely.) Customer Service, Sales, Technical Support, Social Media, Moderation and Design are my strong suite! I have about 2 and a half years of Customer Service skills, with technical support skills to boot. With everything I do, I am extremely passionate. I am a hard worker, and love learning new things. Due to doing college from home, I am also very flexible, and am available 24/7. And I'd be honored to join the team! Thank you for your time.

    $10.00 /hr
    3 hours
    5.00
  6. LaNece Wardell

    LaNece Wardell

    Customer Service | Email, Chat, & Phone Support | Technical Writing

    United States - Tests: 7

    I have many skills which include writing and customer support. I am responsible, attentive to details, excellent at time management, a quick learner, and need little guidance. You can assure if I am contracted to complete a project for you it will be done in a timely manner and with professionalism.

    $11.11 /hr
    4,416 hours
    5.00
  7. Cristy Joy Fernandez

    Cristy Joy Fernandez

    Expert Customer Service Representative and Chat Support Representative

    Philippines - Tests: 5 - Portfolio: 2

    Hello, I have been working in a Call Center Industry over the last 6 years; this enabled me to deal with customers on a daily basis. It was important to respond to customer issues within 24 hours, keep their business, and make them happy. I have a unique combination of strong technical skills, and the ability to build strong customer relationships. This allows me to use my knowledge and break down information to be more user friendly. I have the ability of stay focused in stressful situations and can be counted on when the going gets tough. I am confident I would be a great addition to your team. Here my areas that I excel in: • Excellent communication skills. • Can work under minimum supervision. • Results-oriented customer service professional. • Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. • Strong rapport with personnel, customers, and associates based on knowledge, professionalism and integrity.

    $3.89 /hr
    4,560 hours
    4.75
  8. Sajaad M.

    Sajaad M.

    IT & Customer Service Professional/Web Developer

    Sri Lanka - Tests: 8 - Portfolio: 6

    I am a highly motivated and confident individual who enjoys facing challenging situations. Over last 5 years I have experience in Customer Service,Technical support services and Web development. I am seeking opportunities to build websites,provide customer support and technical support for you or your business. SKILLS SUMMARY ■ Possess good Public Relation and Presentation Skills. ■ Web development and administration.(Wordpress,HTMl/PHP,CSS) ■ Network and System Administration support, telecommunications support, customer assistance support, and coordination ■ Retains good skills in computer hardware maintenance and repairs. ■ Creative problem-solver. ■ High level of HR skills with Ad-hoc decision making ability. ■ Rigorous, quality-conscious contributor with solid analytical thinking and writing skills. ■ Fast learner and an energetic team player. ■ Fluent in English, Sinhala and Tamil languages. TECHNICAL EXPERTISE  Platforms: Microsoft Windows NT/2000/2003/2008, Windows 7/8, Domain Controllers, Active Directory, Group Policies, Linux and Mac OS X  Networking: LAN / WAN Administration TCP/IP, Telnet, VPN, Wireless, DNS, DHCP and Cabling, CCTV installation and configuration  Languages: PHP, MS SQL, Oracle PL/SQL, HTML, DHTML, JavaScript, VB Script  Hardware: Routers, Switches, Laptops, Network Cards, Printers, Memory and VoIP Phone Systems  Tools: Bomgar, LogMeIn Rescue, VMware (Workstation, Fusion), VPN, Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, Project, Access) Adobe Photoshop, Virus- Removal, Backup and Disaster Recovery tools, ASPECT (Contact Centre Management tool)

    $5.00 /hr
    174 hours
    4.89
  9. Jermyn joyce M.

    Jermyn joyce M.

    CS Project Implementation and Research Manager

    Philippines - Tests: 7

    Specialties: Project Initiation and Implementation; Performance Assessment, Development and Management; Career and Performance Management;Training and Quality Process Creation, Control & Improvement; Quality Process Transaction Monitoring; Backdoor processes management A focused and performance driven professional with a combined 8 years experience in a customer service and sales environment for voice and chat accounts. I have extensive experience in Operations launching, implementation and management which includes backdoor process management in terms of reporting and scorecard generation. I have Quality and Training team management experience as well as background in Business Sales Communication for prospective clients. My goal is to provide quality and performance driven results to my prospective employers.

    $10.00 /hr
    78 hours
    4.91
  10. John Reed

    John Reed

    Highly Experienced Technical Support Professional

    United States - Tests: 4

    I am currently the sole customer/technical support provider for a veteran OS X and iOS developer, resolving technical issues, isolating bugs, and writing end-user documentation. I have many years of experience in independent/freelance hardware and software support, providing services both remotely and on location. I have worked with a number of leading telecommunications providers and commercial/consumer information technology vendors to ensure their internal users and customers received access to required resources at all times. Though I do not plan to leave my current position, I'm always interested in additional remote support opportunities, particularly in the Apple Mac OS X and iOS market. If you're an independent developer who needs a hand with your support workload, I would love to hear from you.

    $11.11 /hr
    101 hours
    5.00