Divina Gracia Lopiba
Customer Service Representative/Creative Writing/ESL teacher
Having more than six years of experience in the BPO industry, and having worked in both voice and non-voice accounts, I can assure my clients that I am perfect for the post of Customer Service representative. I am excellent in written and spoken English, whether it is communicative or in grammar, something my tests would attest to. The highest position I have ever attained in my career was when I became an English coach for 6 months. I worked under the Training department to train newhires to get better with grammar and pronunciation.
I worked in Customer Service, and Technical Support for many leading companies in the US and Australia. My work experiences taught me how to be completely familiar with the West's culture. I can easily determine my customers' moods and disposition, even through their voice alone. I am familiar with almost all kinds of subtle accents in the USA and I think it's a great advantage for me because my customers would feel like they're just talking to a regular American if my accent is neutral. It's one of my strengths, being able to interact with customers as naturally as any native speaker can.
I took up a Bachelor course in Broadcast Communication in college but I was not able to utilize any of the skills I had learned. I worked in the BPO industry fresh out of college. I was able to work for a bank, a credit card company, a collections company, internet providers and so on. I am also adept in doing troubleshooting over the phone.
Aside from having excellent communication skills, I am the type who can work under minimal supervision. I love challenges. I can work under pressure. I love being competitive, especially if it gets me on top of things. I have passion for continuous learning and personal growth. I know I will be able to do a great job for my clients.