Live Chat, Emails, and Phone Support Agent
Over the last decade, I have worked in different customer service positions in a wide range of industries (e.g., hospitality, fashion, and tech support), I worked both from home and in office based call centers. I joined oDesk in 2010, and since then I have been involved in many customer service jobs, my responsibilities included phone support, live chat and emails.
I have been using a variety of software to handle my day to day tasks (e.g., Zendesk, LivePerson, sKype, and X-Lite). During my career, I have handled customers' requests and inquiries, I have solved customers' various problems and issues, I placed orders, processed payments, refunds and dealt with any other issue that the customer may had such as returns, payments, or refunds.
I am a native Arabic speaker with fluency in both spoken & written English, I posses great communication skills.
I have excellent computer skills including Excel, Word, Powerpoint, and outlook, I am also proficient in using google documents, dropbox, google drive with ability to learn any new software in a short period of time.
I have great time management skills with ability to multitask which allows me to get the job done within a short turnaround. I am a fast learner, hard worker who has a great ability to work under pressure.