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chat support Job Cost Overview

Typical total cost of Upwork chat support projects based on completed and fixed-price jobs.

Upwork chat support Jobs Completed Quarterly

On average, 132 chat support projects are completed every quarter on Upwork.


Time to Complete Upwork chat support Jobs

Time needed to complete a chat support project on Upwork.

Average chat support Freelancer Feedback Score

chat support Upwork freelancers typically receive a client rating of 4.57.

Last updated: October 1, 2015
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Marienneth kathleen D.

Marienneth kathleen D. Agency Contractor

Excellent Customer Service Relation and Administrative works.

Philippines - Tests: 4

I have been in the customer service field (email, chat, and phone) for almost 9 years now. I am excellent in handling email responses and managing chats. I also have an experience being a phone support specialist. Providing outstanding customer assistance is my passion and rectifying one's issue is my goal in every contact. I don't just fix the issue for the customer, I also make them feel delighted and appreciated. I am a very fast learner and I am open to learn new software needed to be able to perform my job. I have an experience using SupportCenter, Velaro, KANA, Zendesk, and many more. I am professional, friendly, upbeat, compassionate, positive, and always make sure that I am knowledgeable enough to resolve all customer issues in a timely manner. I can work under pressure with minimum supervision. I am trustworthy; committed to superior customer service; detail oriented, resourceful; and be able to multi-task effectively. Also, I am very much willing to undergo training if necessary.

Associated with: Dream Team

$12.22 /hr
5,515 hours

Jodylee dale V.

100% Job Success
$5.56 /hr
9,122 hours

Amber Ross Ramos

Amber Ross Ramos Agency Contractor

Copy editor | Virtual Assistant | Appointment setter

Philippines - Tests: 6

My 3 years experience in the BPO industry and the 1 year experience I had as a full-time copy editor have honed my skills in the fields of customer servicing and copy editing. My core strength lies in both copy editing and customer servicing. Upwork is the right place for me to build a new perspective in honing my skills in both fields.

Associated with: Bestgreat Service Outsourcing

$3.00 /hr
0 hours

Allan Jefferson Andrada

Allan Jefferson Andrada

Writer's Bloke

Philippines - Tests: 6

I am 22 and on the verge. On the verge of fulfilling my goals, achieving my purpose, and enriching my life. I've spent most my formative years learning everything I can. Until now, I am still learning. But I am ready. Ready to go out into the real world, apply myself, and contribute. Do my part. I want to utilize my skills, hone new ones, and pave the way to a stable and lucrative career. Know that, should you choose to take a chance on me, I will give more than a hundred percent, and commit fully to giving you the best quality of work possible.

$3.33 /hr
8 hours

Florin Patrichi

Florin Patrichi

Team Leader - Customer Support with English and French

Romania - Tests: 5

I have been working in Customer Support for three years now and I am a Team Leader since June 2012. I have excellent English and French language skills. I studied both languages for 12 years and lately I've been using mainly English in my daily work. I was able to learn French in high-school and then I decided it is time to improve my verbal skills, thus I decided to leave and study in Switzerland. I started French Foreign Language courses at University of Lausanne and then I came back to Bucharest and continued with Faculty of Political Sciences, French section. Therefore, all my courses at the University are in French. I am eager to learn new things, but also to apply everything that I learned within the past three years. Starting from a Customer Support Agent position, I learned how to interact with customers and how to empathize with them. I worked on multiple projects, including online gaming, airline companies, Internet service providers, gaming devices and now I am a Team Leader for a world recognized company which manufactures Outdoor Sport Instruments and Dive Instruments. As a Team Leader, I developed my People Management skills, I learned how to create reports, weekly schedules and also helped the company with translations for some manuals or procedures from English to French and vice-versa. I train the new employees, I make sure that all the ISO Standards are respected when it comes to Quality and Training materials. I know what dead-lines mean for international companies, thus I do my best in respecting them and making sure that every agent respects them as well. I give monthly Quality Feedback to all the agents and I organize the refreshment training when needed. I also have to deal with complaints coming from the customers and I take over phone calls or take in charge some e-mails when it comes to more difficult customers. I treat them with respect and high priority as I always want to make sure that every customer is pleased with the services we offer.

$11.11 /hr
0 hours

mary grace torio

mary grace torio Agency Contractor

Live Chat Support Representative / passionate writer

Philippines - Tests: 5 - Portfolio: 1

Me and my agency's goal is to help improve the website support services of our clients by delivering real time live support chat for websites and watching over their website 24/7. As for article writing, high quality articles that is consistent with the deadline had been and will always be my goal. I take pride in my work and what my agency do, in the end, we always hope that we will be able to contribute to each of our employer's success.

Associated with: Chatsmith Online Services

100% Job Success
$5.56 /hr
10,015 hours

Edwin Buitrago

Edwin Buitrago

Recruiting-management-support-virtual assistant

Colombia - Tests: 7

I have worked over the last year as a Senior Resources Manager for where I was able to expand my knowledge and experience on a daily basis starting from my capacity to recruit and identify good professional Engineers to be able to make the best decisions for the different companies we work with to make sure they get the best qualified candidates to hire. I am a fully bilingual candidate with more than 6 years of experience working with US based customers and with a great capacity to work under different circumstances and achieve all the goals required. I have extensively proven my capacity to learn anything really fast and be proficient in a short period of time, I consider myself a total package candidate as per the experience I have in a lot of different business areas which gives me the confidence to work under any environment and all the different situations that need to be handled. I am confident to say that I can provide any company a great level of experience, quality and proficiency consistently. And that I will be always open to learn new things and new lines of business that can help me grow.

100% Job Success
$7.78 /hr
6,582 hours

Harjeet Hundal

Harjeet Hundal

Customer Support, Technical Support

India - Tests: 4

I am focused and hard working. Have worked with Multinational companies for Phone support (Customer Service & Technical Support), Email Support and Chat Support. Trained on American and Britt Accent. Excellent written and spoken English. Apart from English, I'm also good with other Indian Languages - Hindi, Punjabi & Kannada. Currently providing support to US based ISP for Customer service and Tech support.

$8.00 /hr
10 hours

Alena Chumachenko

Alena Chumachenko

Customer Support, Account Manager, Translator

Ukraine - Tests: 4 - Portfolio: 1

Good day, My name is Alena and I am pleased to introduce myself a little. I am highly motivated, hard-working and customer focused professional with extensive 5 years experience in providing customer service, key client development and retention. Skilled in creating and growing solid customer relationships, need’s analysis, and account activity tracking. Moreover, as an graduated with honours Linguist and English-Russian/ Russian/English Interpreter/Translator I just adore my profession. English To Russian Translation Skills Test - 1st Place! I am experienced in every job related to Translation, Customer and technical Support services, Email marketing services (Inbox delivery, setting up SPF and DKIM records, etc.) and personal assistance. Please feel free to contact me if you need my assistance with any of the above industries. Additional Skills and Strengths: * Good knowledge of Zendesk and Magento • Proficiency with MS Office; • Proficiency with almost all Internet browsers; • Good knowledge of SalesForce and OTRS CRM Systems; • Good knowledge of Jira and Bugzilla systems; • Proficiency with Zuora and Aria billing systems; • Highly driven and self-motivated; • Excellent verbal and written communication skills; • Proficient in problem resolution; • Excellent customer service skill; • Additional personal passions are travelling, fitness and world of beauty.

100% Job Success
$10.00 /hr
369 hours